Orbit Hailsham reviews

★★★★★ 5/5

Trustpilot

Engineer was lovely

Engineer was lovely. He was respectful and efficient.

Karen · 6 August 2024

★★★★★ 5/5

Trustpilot

I would just like to say yet again…

I would just like to say yet again orbit what a star you are Shia hibbett was so lovely and to be honest every person I have dealt with have been outstanding I’ve been with them 10 years and they have supported me gave me help I wouldn’t want to be with anyone else well done orbit yet again they are a big organisation and things do go wrong sometimes but my experience they always put it right

Scarlett · 16 March 2023

★★★★★ 1/5

Trustpilot

No shower since 18th of December

I have had no shower now since 18 of December I don’t have a bath as I live in a bungalow i have a wet room Orbit contractors keep making appointments to fit new shower and keep cancelling and sometimes it’s not even phone call to tell you they are not coming you sit in all day waiting for them and they just don’t turn up they keep telling me they can’t get the part it’s a complete new shower are they trying to tell me there is a shortage of showers there are plenty of showers on the shelf I’ve just been told a load of lies i’m not very happy about this I am now going to seek legal advice for compensation

Allan · 6 January 2023

★★★★★ 1/5

Trustpilot

Absolute Pond-Life - Turbocharged. 🤬

This surly, tardy and disgusting outfit are the very worst experience of my entire life. Moving into an orbit property is the single biggest mistake I've ever made. 😩Never have I watched people treated so badly and with such contempt and disregard - including my own personal experiences. 😡Despite searching my recollections for something good or positive to say about this outfit, I can find absolutely nothing whatsoever. If I were to document here the truth and the distress which this vile outfit of specimens have caused me and others, the reader would conclude that they are stories of fiction - born out of embitterment. 😡As I cannot find a single pleasant experience with this vile outfit, I'll just post a tiny overview. You wouldn't believe the facts if I detailed my own experiences. 😡I really do implore readers of these orbit reviews to take very serious note of them because once you take up a tenancy and move in, it'll be hell trying to get back out quickly - especially as most people will have used up their position on their respective housing register. Don't go and ruin your life by making the same mistake as I made. This outfit really is absolutely vile. All they give a damn about is YOUR RENT, IN FULL, ON TIME - or else - and that's their only interest in you - you can live in a slum hovel and they couldn't care less. I've seen eviction notices to folks at the drop of a hat - elderly and vulnerable included. 🤬I have nothing further to say - other than to take serious note of the reviews about this outfit. 😩EDIT: 18 April 2022I overheard the family of a new resident where I live, as they entered the building yesterday."So how are you?", they asked."Well, I've still got no water; there's a letter from TV Licencing informing me that they're investigating illegal viewing in my flat ... and I have a letter from Orbit informing me they're about to take legal action because I owe them over a thousand pounds ... and I haven't even been here a week!"Draw your own conclusions. One thing is for certain - you won't be short of warnings about this vile outfit. 😡

Aron · 29 December 2022

★★★★★ 2/5

Trustpilot

Bsw are useless and can’t do a simple…

Bsw are useless and can’t do a simple job condemned a new boiler in a new build had hassle told me to use emergen switch but it’s a combi boiler so no switch have 2 disabled ppl in Hse who rely on hot water but didn’t care came bk 2 days later to sort it absolutely disgusting

Kelly · 11 July 2024

★★★★★ 5/5

Trustpilot

Man was friendly and efficient

Samantha · 15 September 2024

★★★★★ 1/5

Trustpilot

so yet another week nothing done

so yet another week has gone by Orbit and Mitie have done nothing at all. I spoke to orbit customer services a couple of times and was promised return phone calls which of course never happened. "I could not get through" strange how everybody else has managed, or use my landline phone. How do you know when orbit are lying.....there lips move. i have manged to get a national newspaper interested they want to come and take pictures.

Bob · 3 March 2023

★★★★★ 5/5

Trustpilot

dan was make a very good work he check…

dan was make a very good work he check everything 👏

Miss · 13 January 2026

★★★★★ 1/5

Trustpilot

HOLY SMOKE'S !! WHAT A JOKE!!

Incompetent, incapable. Unprofessional rude. bad business practices. Ignorant

Dan · 6 February 2026

★★★★★ 1/5

Trustpilot

Orbit Housing , no response to repaors

Orbit Housing have no care for their tenants or the upkeep of their properties . Their only interest is building more properties to gain more rent and get tenants to pay for services that are never carried out . Last year my neighbour had to have her ceiling removed due to asbestos in the bathroom . As all our houses were built at the same time using the same materials I assumed Orbit would contact tenants to notify them of this health hazard . More so if the ceiling has been disturbed previously . Orbit didn’t contact us so I called Orbit . I had an asbestos test throughout the house . I was worried about my sons bedroom ceiling as it has bad cracks in it and is flaking ( I’ve waited for a roof inspection for months , still waiting ) . My bathroom ceiling had previously been disturbed by Orbit replacing extractor fan ( hanging out of ceiling for months , orbit still didn’t mention asbestos when they removed the old fan ) . I had to continuously phone for Asbestos results . Instead of getting them in 10days from tests I had to involve Environmental Health to get the results . I am having a controlled removal on 20.1.2020 5 months after first bringing asbestos issue to the attention of Orbit . I have an endless list of repairs still outstanding but Orbit just are not interested . Asbestos is a life threading material and I feel Orbit as a duty of care to tenants should test their properties without tenants having to fight for it . Their chief executive does not respond to emails or letters . When Enviromental Health sent an email to the chief executive they got no response. As a tenant I stick to my side of my agreement , I keep the interior of my home to a good standard , I pay my rent and service charge . Orbit do not look after their properties or care about their tenants .

Shirley · 14 January 2020

★★★★★ 5/5

Trustpilot

Electrical Inspection

The Gentlemen was polite and professional.

Andrew · 20 August 2024

★★★★★ 2/5

Trustpilot

Help with my move

I missed your call on Monday and someone called me from orbit about what benefits I'm entitled to and was told that someone would give me a call back but nobody has at yet I want to move in but have nothing to move in with thanks

Mr · 4 December 2024

★★★★★ 5/5

Trustpilot

Donna was lovely and reassuring she…

Donna was lovely and reassuring she made me fill better and put me in touch with organisations that can help she was lovely people like her restore your faith in humanity

Clare · 28 December 2022

★★★★★ 5/5

Trustpilot

Breathing Space I Needed.

I found the Breathing space .I so desperately needed with my concerns.I was so grateful for the help ful advice given .And felt valued by the company and Reassured .Thank you Donna.

Arthur · 21 November 2022

★★★★★ 5/5

Trustpilot

Engineer was efficient

Engineer was efficient, tidy and friendly.

Christine · 8 August 2024

★★★★★ 1/5

Trustpilot

let down again as usual

I have been waiting 12 days for a repair to my flooded wet room, again the shower is not pumping away waste water, and has floode my hallway again. someone from orbit phoned me yesterday and arranged for MPS to visit today to fix it. well yet again a workman arrived and left after 60 seconds, yet another waste of time. why dont they get someone who knows what they are doing. Thanks orbit.............for nothing yet again.

Bob · 21 February 2023

★★★★★ 1/5

Trustpilot

SHARED OWNERSHIP

Edit: Over 49 emails in... and you have to do the chasing Try to find another shared ownership supplier because the ones at Westwood Point - Thanet are awfully put together. We bought a new shared ownership house with Orbit. There standards are so low, it was almost like someone had lived on the house before us! Then, amongst other issues that Linden Homes sorter for us - thank goodness the one that was left with Orbit/Vistry the warped front door has being going on for over 7 months! As long as Orbit are paid the share of rent - they show no care in the World. If you don't want to feel like you get whats given to you with, a new home which is meant to be nice and new. Do not get through Orbit.

Simon · 27 October 2022

★★★★★ 1/5

Trustpilot

Three more emails sent to orbit in the…

Three more emails sent to orbit in the last few weeks and no replies. Funnily enough they responded to the mp when I complained about them to him. Apparently none of my complaints have been logged with orbit, strange. Yet when I email and ask the correct way to log complaints, no one wants to answer. Works perfect for orbit if there are no complaints logged, they don't have to take any actions to resolve them. Useless company. Wait for their standard response below. I actually believe that no-one reads these and it's an automated reply. I dare you to actually write something different, perhaps even answer my question for me. That would be helpful.

Cantonaman · 15 October 2022

★★★★★ 1/5

Trustpilot

APPALLING COMPANY!

At first I was quite happy being placed under Orbit as from their website it looks like a company that actually cares and looks after their customers. However this is not the case and it only took a couple of weeks to realise how horrific the company actually is and how they constantly breach their contracts with the tenant. I was firstly placed in a house that wasn’t even liveable for myself and a one year old. It was absolutely disgusting. Jobs that clearly needed doing were just ignored and they did as little as possible. After several months of constant phone calls, emails and pushing the company I finally got things sorted or the ball rolling. If I hadn’t of complained and kept on top of my complaints everything would of been ignored and nothing would of been done. I put in a formal complaint in July 2021 regarding the issues and the fact nothing was being resolved and I was constantly chasing the company and just being ignored. We are now in October 2022 and this complaint is still ongoing. I’ve had no correspondence since September 2021 and have chased this numerous times being told someone will contact me, they cannot find anything on the system, it will be looked into or just completely ignored via email. I could go on as they’re so many other incidents. It’s just an absolutely appalling company! I DO NOT RECOMMEND.

Em · 5 October 2022

★★★★★ 1/5

Trustpilot

Orbit are getting worse.

As tenants we do not write these reviews for the fun of it, Orbit are truly awful, they have no consideration for tenants. as many of the reviews highlight. The Customer service lines for instance are a complete joke, and at times staff are quite unpleasant on the telephone and certainly not helpful, and the waiting times to get to speak to anyone is dreadful, especially after all the time waiting to get through our call achieves nothing which is how it seems to be all the time now. So all in all a terrible Housing Association. As for date of experience (below) it is unfortunately all the time and again today.

Jayne · 29 September 2022

★★★★★ 1/5

Trustpilot

Total Disbelief , shoddy customer service …

1 star only because I didn't have the choice 0.Where Do I start, complaint number 1: my stepson was diagnosed with Leukaemia 12 months ago a d was in hospital fie over 4 months whilst waiting fior a stem transplant. After having the op he was allowed home after several more months. We were given lots of information on things that he should do or avoid due to his immune system being NONE existent. One of which was keeping warm to avoid catching something like a common cold as this could cause severe issues. We have been with orbit for 10 years and have complained about Ill fitting windows and doors so gave it another shot at getting this done . What a shambles , after 5 visits for pictures, patched up repairs they finally sorted it woop, woop . No 2; had a major leak recently in the kitchen mid evening and called to say that we required an emergency plumber. Fair play the plumber did arrive 4 hours later but could not fix it as he had no parts then left with water seeping out still. We have a neighbour who is a plumber and we had to pay him to fix the problem as the original plumber did not return after 3 days . When we contacted orbit to get the money back they stated that they would not be paying the bill as this is NOT THERE POLICY. Lesson learnt, let the place flood in future which would cost more than the £160+ that we gave had to pay . We are still contesting this .No 3: last Friday we had a boiler inspection vua Orbits chosen experts as they are legally required to maintain this equipment annually. The said engineer highlighted that the boiler was faulty and would require a new part , surprise, surprised He didn't have one in his van and would come back . When ? Who feckin knows ? This has left us as a family 0f 5 with 2 children with no hot water sine Friday ( today is Tuesday ) after ringing to find out when it would fixed the customer service adviser ( and I use this term loosely) stated that it was booked as an emergency but could not advise when it would be completed but it could take up to 7 days OMG. This could be 10 days plus with no HOT WATER . When asked what we are to do without this they stated & I quote . Make other arrangements for getting access to a hot water supply @£&^#%*@£^&* to say that my blood us boiling ( which is more than the water ) is an under statement . Get your act together Orbit, if I was to hold back my rent for a while I believe the baliffs would be here quicker than any of the recent repair men that we have encountered. There will be a complaint going to the Omnsbudsman in the comming days .

John · 27 September 2022

★★★★★ 1/5

Trustpilot

been with orbit for years getting…

been with orbit for years getting through to them is a nightmare was on the phone for 30 mins then got cut off by operator ,called again on the phone an hour and still waiting as next online engineer left property leaving me with go connection to gas connection, have no hot water and not able to use my cooker, still on hold now has been over an hour now, this is appaling

Janet · 17 May 2023

★★★★★ 1/5

Trustpilot

This company is a Total rip-off

This company is a Total rip-off! Do not use. They rented a truck and I purchased insurance, we took an Uber to pick up truck and there were no trucks avable, took Uber back home and then spent over 4 hours on the phone getting the run around. I ended up sending an email stating that since truck was not ever available I did not need ins for it. They just sent email advising that they would not return $75.00 they owe me. We never got the vehicle they rented to me. It is theft

Tina · 10 September 2022

★★★★★ 1/5

Trustpilot

Steer Clear - Poor customer care

We have been waiting for a response since June for an engineer to come out and have a look at the system for the mother-in-law (Aged 81) we are now in September and still no further forward. This has resulted in leaving an elderly lady without any hot water whatsoever. We have contacted them repeatedly for update, been informed that both engineers are on annual leave then to top it of today (2nd September) advised that this has now been transferred to a different department. We have asked for the department and if they could they email the details to us but no response. I have to say this is truly poor customer service and certainly a company I would advise NOT to use if possible.

Paul · 2 September 2022