Orbit Hailsham reviews

★★★★★ 1/5

Trustpilot

Liars and bullies

Orbit don't like me having books. I've been a tenant for 30 years and they've decided that my having books despite them being on shelves neat and tidy, is against 'health and safety' though they were happy to let me live in only 8 degrees of heat during winter due to inadequate heating. Age concern say anything under 16 degrees leaves you at risk of hypothermia, heart attack or stroke yet Orbit are more worried about a fire that hasn't happened in the 30 years I've been here. Totally ridiculous. I made an agreement with an Orbit operative to clear some items by June 2024 but when I asked for written confirmation none was forthcoming. The operative then denied all knowledge of the agreement or conversation despite my producing an action plan which was part of the agreement. Theyve even deliberately stalled responding to complaints which delayed my approaching the Ombudsman. What a crooked organisation. Should be shut down!

Barry · 31 July 2023

★★★★★ 1/5

Trustpilot

Orbit behaviour is massive disggusting…

Orbit behaviour is massive disggusting not acceptable !!! They neglect discriminate race And a lot more totally from year 2022!!! I live with have in kitchen INSECT ! They not help fix sort this this today ! Obvious i cant use kitchen seams this date till today but asking to pay rent they first!!! Zero sort Complain zero reactin only more Discriminate race neglect! We massivly upset flustrated depressed dissapointment by service orbit not made!!! Totally USLESS! A is illegal someone MayCan help me take action againts them i be appriciate thank you..ps till today nothing seriously fix!!!!

Kacper · 16 July 2023

★★★★★ 5/5

Trustpilot

What made the experience great was that…

What made the experience great was that the agent was polite, respectful and had clearly come to do his job. He carried out a good check and found that a replacement part was needed. He listened to me patiently while I explained the problem concerning the thermostat. He ordered that also. My anxiety re: these visits was allayed by his manner.

S · 19 August 2024

★★★★★ 1/5

Trustpilot

Orbit homes AWFUL

Orbit homes don't get back to you.

NI · 9 April 2026

★★★★★ 1/5

Trustpilot

Pity I can't put no stars

I started my complaint on 28th Jan this year, the initial complaint was dealt with quite quickly but as I expected it was a whitewash (Orbit investigating themselves is like putting foxes in charge of the hen house. I escalated the complaint on Feb 3rd but sadly Orbit took 3 and a half months to produce a final response and only because I kept threatening them with the ombudsman and the media. Still a whitewash though so I took it to the ombudsman and am awaiting his decision. Sadly Orbit rather than wait for the ombudsman or rather the joker Andrew Fathers of Orbit has gone to the legal department of Orbit and start eviction procedures against me even though he had said we have three months to sort out the disagreement in a letter. says one thing and does another that one. Very unstable and shouldn't be in that job if he can't do it properly. I've got books all neatly on shelves but apparently Orbit don't like books but they don't live here I do and I like books. I don't tel them how to decorate their offices do I. Worse than the Nazis, as the Nazis didn't pretend that they were doing it 'for your own good' 'health and safety' while they know i'm living in 8 degrees of heat as the heating is inadequate. This company is rotten to the core and should be shut down.

Barry · 6 July 2023

★★★★★ 1/5

Trustpilot

Like talking to a brick wall

Last month a worker from MPS came to look at the floor in my wetroom. he said that it was in need of replacement, he phoned his office and he was given a date of 7th July to do the work. he then explained to his office that more than 1 day was required. the appointment was then changed to 11th and 12th july. Mitie sent me a text confirming the work will be carried out on the 7th July, which is not what was decided while the engineer was here. I have sent 3 messages to Orbit customer services to sort out the correct dates. I had no reply to the first 2 messages, so the third message I sent as a complaint. this time I got a reply promising to contact mps to sort out the correct days. guess what? again no reply.

Bob · 3 July 2023

★★★★★ 1/5

Trustpilot

I think its about time this company was…

I think its about time this company was investigated by government body. They seemingly take money, but don't reinvest. The house I live opposite is in right disrepair. I have been making complaints about rubbish ect since 2021, with no real response, not much has changed. This house is in a private area where we pay a lot if money to live. Its about time this company stood up and paid attention

Jacqueline · 12 January 2024

★★★★★ 2/5

Trustpilot

Contacting orbit from abroad

It's impossible to contact orbit by email or via their online hub to pay service charge. Their system blocks the access.Any idea what I can do to stop Orbit sending letters threatening to contact my mortgage company to have the outstanding amount added to my mortgage. If there is a regulator, I'm sure they would love this threatening behaviour.ThanksRob

Rob · 6 September 2024

★★★★★ 3/5

Trustpilot

I can’t seem to be able to talk to…

I can’t seem to be able to talk to anyone about overcrowding. The rent on the 3 bed I’m in is crippling me, I dread to think what the rent will be on a 4 bed. Please please if someone can help me out, I’ve spoke to local council and they can’t do much then put me on a list with the wait being up to 15 years.

Rhianna · 27 March 2024

★★★★★ 1/5

Trustpilot

Absolutely horrendous experience

Absolutely horrendous experience - been trying to sell my leasehold property and lost first buyer due to the lenght of time Orbit takes to reply to enquiries. I am in the same position second time and at risk of losing my second buyer. The enquries were raised at the end of May and no answers yet - the only response I receive is " I will chase our( Orbit's) solicitors".There's no direct line or someone to speak to, relying only to email replies.Poor and disappointing!

Mirela · 9 June 2023

★★★★★ 1/5

Trustpilot

DISPICABLE ORGANISATION ven one star as unable to log…

Only given one star as unable to log negative one!!Orbit Stratford-on-Avon have left a 76 year old pensioner with heart problems without bathing facilities for 12 days now. A leak was reported on 20 May when part of the ceiling fell in on that evening and a leak was detected, but not known from where.. It was reported as an emergency and someone called out, basically confirmed yes there was a leak, but didn't fix it and yes the ceiling was damaged. Cleared up the rubble and said someone would be out within 2 days to repair everything. On Monday 21 May a total of 15 telephone calls were made to try and ascertain what happens next. Told by Orbit that the man from Saturday had talked rubbish and shouldn't have given that info. Further calls were made that week from Fortem to arrange the ceiling repair - yes please come but is it worth it as the taps haven't been replaced yet. Assured on Thursday of last week she would chase Orbit to move job from repair to majors and would phone back immediately. He is still awaiting a phone call. We are currently on the 21st phone call, this time to lodge a complaint, presently been waiting near 40 minutes.This waiting time takes the total on hold with Orbit to over 5 HOURS. Looks like his MP could be next pirt of call.This is a despicable way to treat any tenant, let alone one of nearly 40 years, with health problems.. Nobody seems the slightest bit interested in this

Kate · 31 May 2023

★★★★★ 5/5

Trustpilot

Amazing service

Jo-anne Lyon was amazing from the start to the end of my journey she helped me so much I can now provided a better future for my family she was easy to talk to didnt judge me and was honest cannot fault her one bit amazing service

Melanie · 31 August 2021

★★★★★ 1/5

Trustpilot

If I could provide 0 stars

If I could provide 0 stars, I would. My vulnerable parents (over 70 with mental health) have been treated appalling by Orbit over the years and have recently been offered a Sheltered Assisted property suitable for 65 year olds and over. They are within their last few weeks of getting ready to move only for Orbit Lettings to withdrawn the offer with the rationale that they are not eligible for sheltered accommodation. Not does this practice go against the Equalty Act 2010 but is completely incompetent. If 70 year-old with mental health conditions are not vulnerable and eligible for sheltered accommodation, who is????? I have today written a complaint to Orbit and the local MP - but I cannot believe how they treat their residents. Shame on this company who state their values are to care about the safety, equality and prosperity of our people, communities and our environment. They certainly do not as vulnerable people like my parents are placed in unsuitable properties, are not given support or a dedicated housing officer or contact, are passed from pillar to post and are subject to unfulfilled promises and no follow up.

Barbara · 24 May 2023

★★★★★ 5/5

Trustpilot

Rosario made me feel very welcome and…

Rosario made me feel very welcome and very supported throughout my experience. He made sure I was doing everything I could to be the best. Made sure I was confident with all my finances and if not where I knew to get help. Couldn't ask for anyone better.

Destiny · 2 June 2021

★★★★★ 1/5

Trustpilot

Appalling

Appalling! Firstly phoned a local Orbit number, to be told they could help with absolutely nothing, nothing at all, apart from offering me the Orbit head office number. With my first call, despite being told I was number two and then number one in the queue, I was on hold for one hour at which point I gave up. Have called again at various points only to be told there are AT LEAST five people in the queue ahead of me. Have tried waiting up to half an hour on these calls but have now given up in disgust.

Peter · 15 May 2023

★★★★★ 2/5

Trustpilot

Disappointed with treatment

Despite rearranging my gas safety check in good time and having everything confirmed in writing, I received a nasty warning letter threatening court plus an engineer turning up on the wrong date and leaving stickers all over my door. I wrote a complaint to Orbit, and RH Heating, which was left unanswered. A distressing situation with bad communication from the company.

Mrs · 15 July 2024

★★★★★ 5/5

Trustpilot

Having moved in to our Orbit home…

Having moved in to our Orbit home recent, we have found customer care to be responsive and am grateful to have a good experience, we treat the busy team with respect which is mirrored, thank you Karen

Nerd · 29 November 2022

★★★★★ 1/5

Trustpilot

Disgraceful for a housing Association

Disgraceful for a housing Association. Refused to deal with ASB and the Heating Engineers Robert Heath tell lies to Orbit about attending checks which I missed one which I had called them about beforehand and now they have sent a solicitors letter threatening court action stating they have tried several times !! Lies. Orbit are worse than Slum landlords how dare they claim to be a housing association. No doubt they will reply about a complaints procedure but that is so complicated and stressful for an outcome that changes nothing. Fat cats creaming of the vulnerable in our society.

David · 13 May 2023

★★★★★ 5/5

Trustpilot

Love my new bathroom.

I was so pleased to have my new bathroom fitted, its lovely.

Judith · 11 February 2026

★★★★★ 5/5

Trustpilot

Engineer was efficient and respectful.

Engineer was very pleasant and respectful. Answered my queries. Worked efficiently and tidily.

Carol · 9 July 2024

★★★★★ 1/5

Trustpilot

Very Poor Customer Service.

Well first Customer Services don't log calls correctly. Contractors don't respond and now even Customer relations fail to respond or reply to Stage 2 complaints. Orbit are a disgrace. Weekly calls and promised that I would be called back and have to have my Mother present to confirm I can speak on her behalf as 87 and hard of hearing. Still no response. Hours on the telephone and STILL no action. What is going on. Constant changing stories. Customer care and service is non existent. Communication is abissmal.

Chris · 5 May 2023

★★★★★ 1/5

Trustpilot

I have been waiting for orbit to help…

I have been waiting for orbit to help me and my children for 5 years and they haven’t they do bodge job and tell you everything is going to be okay when in fact it isn’t and the continuous problems affect your mental health they don’t care and tell you there isn’t anything they can do

Grace · 25 September 2024

★★★★★ 5/5

Trustpilot

Excellent service from MPS again

Excellent service from MPS again, really appreciate these checks that are carried out to ensure everything is running as it should be. Great reassurance and information given during the electrical safety check carried out earlier this week. Also the lady I speak to at MPS to arrange dates of attendance is a pleasure to speak to. Thank you.

Meriel · 22 August 2024

★★★★★ 5/5

Trustpilot

Gas check

The gentleman worked to a high standard on my gas yearly check

Mr · 6 February 2026