Orbit Hailsham reviews

★★★★★ 1/5

Trustpilot

Orbit housing are on another planet

I had to take my landlord, Orbit housing association to court to the highest court in the land because there were stubborn and tried to charge residents for service charges that did not exist. They should be ashamed to treat senior citizens like they do, and they will be publicly shamed (again) keep an eye on your press tv and radio.a reply of sorts… Orbits nameless team got back to me with the usual “contact us “ but to late ! Keep an eye on the press and TV AND Orbit Housing will be publicly shamed AGAIN

Rob · 11 September 2023

★★★★★ 1/5

Trustpilot

So much for Family Values

I am mid-construction with orbit homes and am a dependable and formerly happy customer. However, I came to my new build site to find another builder using my power/water for what I found out was Thier entire build. I pay for the water. I was upset so I contacted OH and got no response for five days. The other builder still uses my site utilities but what I'm upset about is imo my own builder allowing me to be used outside of the scope of my contract,and our binding agreement behind my back. OH touts family values and yet due to my build being delayed charged me late fees for something out of my control( national emergency) in my opinion they have no integrity and don't honour thier contracts except to thier own advantage.Beware if you choose to build with Orbit Homes. I wish I never had.

Joshyesser · 8 September 2023

★★★★★ 1/5

Trustpilot

Started a mutual exchange to move…

Started a mutual exchange to move areas, everything was fine, kept in touch with the other mover and the other landlord etc, vivid were sending emails and calling orbit for landlord reference etc, never bothered to reply to vivid after about 5 emails, now vivid have cancelled the whole move all because orbit couldn't be bothered to reply to the emails, now because of orbit I can't move home, now myself and the other person have to go through the whole thing again. 😡

Jason · 23 August 2023

★★★★★ 2/5

Trustpilot

Better Communication Needed

The service was fine BUT I was upset by being accused of not allowing the contractor entry .I had notified the contractor ,telling them I couldn't accept the first appointment and subsequently was going to be on holiday.I made a,new appointment .When I arrived home I had letters from Orbit and the contractor threatening me with fines and court action.I was really upset

Di · 10 August 2024

★★★★★ 4/5

Trustpilot

They take more time some are in and…

They take more time some are in and out in 10

John · 20 March 2026

★★★★★ 4/5

Trustpilot

Great portal and easy to access.

Andy · 27 April 2026

★★★★★ 5/5

Trustpilot

This 5 was for the engineer who came to…

This 5 was for the engineer who came to do my gas check. However it would be a 1 for the company.

Will · 15 December 2025

★★★★★ 5/5

Trustpilot

Settling in call

So far my experience has been very good both with personal and telephone contact . I spoke with Debbie who contacted me on Friday to ask how I’m settling in. She was extremely helpful and dealt with a couple of electrical problems that I’m experiencing and offered support in other areas if required. Good customer service, very warm and welcoming.

Debbie · 22 September 2024

★★★★★ 5/5

Trustpilot

Donna was very supportive and listened

Donna was very supportive and listened. Donna assisted with sign-posting me to further support agencies and is making referrals on my behalf. Donna was very reassuring. Thank you, Donna. One of the best experiences I've ever had with Orbit

Tonya · 11 January 2023

★★★★★ 1/5

Trustpilot

Being Evicted

Me and my daughter are loosing our home through rent arrears. We have been here five years, property is in immaculate condition, grounds for eviction are rent arrears only, we have struggled since the first lockdown and covid with the cost of living. I am a single parent working three jobs, my ex partner is a high malignant narcissist emotional abuser and my son comes some weekends and holidays and occasional week days. I am trying my best as a parent physically emotionally financially but unfortunately no body seems to understand I am paying an extortionate amount of money each month but my tenancy has not been renewed and it says a court application can be applied for after the 28th August as my tenancy is up.

Victoria · 11 August 2023

★★★★★ 5/5

Trustpilot

Lady was very understand and lovely…

Lady was very understand and lovely very helpful

Mrs · 20 November 2024

★★★★★ 1/5

Trustpilot

Liars and bullies

Orbit don't like me having books. I've been a tenant for 30 years and they've decided that my having books despite them being on shelves neat and tidy, is against 'health and safety' though they were happy to let me live in only 8 degrees of heat during winter due to inadequate heating. Age concern say anything under 16 degrees leaves you at risk of hypothermia, heart attack or stroke yet Orbit are more worried about a fire that hasn't happened in the 30 years I've been here. Totally ridiculous. I made an agreement with an Orbit operative to clear some items by June 2024 but when I asked for written confirmation none was forthcoming. The operative then denied all knowledge of the agreement or conversation despite my producing an action plan which was part of the agreement. Theyve even deliberately stalled responding to complaints which delayed my approaching the Ombudsman. What a crooked organisation. Should be shut down!

Barry · 31 July 2023

★★★★★ 1/5

Trustpilot

Orbit behaviour is massive disggusting…

Orbit behaviour is massive disggusting not acceptable !!! They neglect discriminate race And a lot more totally from year 2022!!! I live with have in kitchen INSECT ! They not help fix sort this this today ! Obvious i cant use kitchen seams this date till today but asking to pay rent they first!!! Zero sort Complain zero reactin only more Discriminate race neglect! We massivly upset flustrated depressed dissapointment by service orbit not made!!! Totally USLESS! A is illegal someone MayCan help me take action againts them i be appriciate thank you..ps till today nothing seriously fix!!!!

Kacper · 16 July 2023

★★★★★ 5/5

Trustpilot

What made the experience great was that…

What made the experience great was that the agent was polite, respectful and had clearly come to do his job. He carried out a good check and found that a replacement part was needed. He listened to me patiently while I explained the problem concerning the thermostat. He ordered that also. My anxiety re: these visits was allayed by his manner.

S · 19 August 2024

★★★★★ 1/5

Trustpilot

Orbit homes AWFUL

Orbit homes don't get back to you.

NI · 9 April 2026

★★★★★ 1/5

Trustpilot

Pity I can't put no stars

I started my complaint on 28th Jan this year, the initial complaint was dealt with quite quickly but as I expected it was a whitewash (Orbit investigating themselves is like putting foxes in charge of the hen house. I escalated the complaint on Feb 3rd but sadly Orbit took 3 and a half months to produce a final response and only because I kept threatening them with the ombudsman and the media. Still a whitewash though so I took it to the ombudsman and am awaiting his decision. Sadly Orbit rather than wait for the ombudsman or rather the joker Andrew Fathers of Orbit has gone to the legal department of Orbit and start eviction procedures against me even though he had said we have three months to sort out the disagreement in a letter. says one thing and does another that one. Very unstable and shouldn't be in that job if he can't do it properly. I've got books all neatly on shelves but apparently Orbit don't like books but they don't live here I do and I like books. I don't tel them how to decorate their offices do I. Worse than the Nazis, as the Nazis didn't pretend that they were doing it 'for your own good' 'health and safety' while they know i'm living in 8 degrees of heat as the heating is inadequate. This company is rotten to the core and should be shut down.

Barry · 6 July 2023

★★★★★ 1/5

Trustpilot

Like talking to a brick wall

Last month a worker from MPS came to look at the floor in my wetroom. he said that it was in need of replacement, he phoned his office and he was given a date of 7th July to do the work. he then explained to his office that more than 1 day was required. the appointment was then changed to 11th and 12th july. Mitie sent me a text confirming the work will be carried out on the 7th July, which is not what was decided while the engineer was here. I have sent 3 messages to Orbit customer services to sort out the correct dates. I had no reply to the first 2 messages, so the third message I sent as a complaint. this time I got a reply promising to contact mps to sort out the correct days. guess what? again no reply.

Bob · 3 July 2023

★★★★★ 1/5

Trustpilot

I think its about time this company was…

I think its about time this company was investigated by government body. They seemingly take money, but don't reinvest. The house I live opposite is in right disrepair. I have been making complaints about rubbish ect since 2021, with no real response, not much has changed. This house is in a private area where we pay a lot if money to live. Its about time this company stood up and paid attention

Jacqueline · 12 January 2024

★★★★★ 2/5

Trustpilot

Contacting orbit from abroad

It's impossible to contact orbit by email or via their online hub to pay service charge. Their system blocks the access.Any idea what I can do to stop Orbit sending letters threatening to contact my mortgage company to have the outstanding amount added to my mortgage. If there is a regulator, I'm sure they would love this threatening behaviour.ThanksRob

Rob · 6 September 2024

★★★★★ 3/5

Trustpilot

I can’t seem to be able to talk to…

I can’t seem to be able to talk to anyone about overcrowding. The rent on the 3 bed I’m in is crippling me, I dread to think what the rent will be on a 4 bed. Please please if someone can help me out, I’ve spoke to local council and they can’t do much then put me on a list with the wait being up to 15 years.

Rhianna · 27 March 2024

★★★★★ 1/5

Trustpilot

Absolutely horrendous experience

Absolutely horrendous experience - been trying to sell my leasehold property and lost first buyer due to the lenght of time Orbit takes to reply to enquiries. I am in the same position second time and at risk of losing my second buyer. The enquries were raised at the end of May and no answers yet - the only response I receive is " I will chase our( Orbit's) solicitors".There's no direct line or someone to speak to, relying only to email replies.Poor and disappointing!

Mirela · 9 June 2023

★★★★★ 1/5

Trustpilot

DISPICABLE ORGANISATION ven one star as unable to log…

Only given one star as unable to log negative one!!Orbit Stratford-on-Avon have left a 76 year old pensioner with heart problems without bathing facilities for 12 days now. A leak was reported on 20 May when part of the ceiling fell in on that evening and a leak was detected, but not known from where.. It was reported as an emergency and someone called out, basically confirmed yes there was a leak, but didn't fix it and yes the ceiling was damaged. Cleared up the rubble and said someone would be out within 2 days to repair everything. On Monday 21 May a total of 15 telephone calls were made to try and ascertain what happens next. Told by Orbit that the man from Saturday had talked rubbish and shouldn't have given that info. Further calls were made that week from Fortem to arrange the ceiling repair - yes please come but is it worth it as the taps haven't been replaced yet. Assured on Thursday of last week she would chase Orbit to move job from repair to majors and would phone back immediately. He is still awaiting a phone call. We are currently on the 21st phone call, this time to lodge a complaint, presently been waiting near 40 minutes.This waiting time takes the total on hold with Orbit to over 5 HOURS. Looks like his MP could be next pirt of call.This is a despicable way to treat any tenant, let alone one of nearly 40 years, with health problems.. Nobody seems the slightest bit interested in this

Kate · 31 May 2023

★★★★★ 5/5

Trustpilot

Amazing service

Jo-anne Lyon was amazing from the start to the end of my journey she helped me so much I can now provided a better future for my family she was easy to talk to didnt judge me and was honest cannot fault her one bit amazing service

Melanie · 31 August 2021

★★★★★ 1/5

Trustpilot

If I could provide 0 stars

If I could provide 0 stars, I would. My vulnerable parents (over 70 with mental health) have been treated appalling by Orbit over the years and have recently been offered a Sheltered Assisted property suitable for 65 year olds and over. They are within their last few weeks of getting ready to move only for Orbit Lettings to withdrawn the offer with the rationale that they are not eligible for sheltered accommodation. Not does this practice go against the Equalty Act 2010 but is completely incompetent. If 70 year-old with mental health conditions are not vulnerable and eligible for sheltered accommodation, who is????? I have today written a complaint to Orbit and the local MP - but I cannot believe how they treat their residents. Shame on this company who state their values are to care about the safety, equality and prosperity of our people, communities and our environment. They certainly do not as vulnerable people like my parents are placed in unsuitable properties, are not given support or a dedicated housing officer or contact, are passed from pillar to post and are subject to unfulfilled promises and no follow up.

Barbara · 24 May 2023