Orbit Hailsham reviews

★★★★★ 1/5

Trustpilot

Poor booking arrangements.

After contacting Robert Heath TWICE they still came before the arranged time on both occasions. Then I get a letter saying I had missed my appointment and could get a fine!!! To top it all at the Third attempt they arrived TWO HOURS EARLIER then arranged. No problems with the engineers but surely the booking system could get better.

Jim · 1 August 2024

★★★★★ 5/5

Trustpilot

Asking for support .

If your having some issues with food/ bills or anything please reach out for help as I did . I found the information extremely useful and help was given it has helped a lot it’s took immense stress about struggling with daily issues and Donna from Orbit has been amazing at support and listening and following through with help . It’s nice to know there are people that care and the right support is there if you reach out and ask for it . It may take a few phone calls and departments please be patient explain your issues . Also just talking to someone makes a difference in your well-being .

Nancy · 14 April 2023

★★★★★ 1/5

Trustpilot

Do not go with this housing association…

Do not go with this housing association if you can avoid it. I own a small percentage of my property, so they absolutely refuse to come out to sort any of my mould that is re-appearing on a daily basis. Apparently it’s a repair that I have to sort. However, they are more than happy for me to pay for everyone else’s fly tipping in the social housing building and more than likely fixing the same issues that they have for them. My daughter escaped out of the fencing they built around my garden as one gap was way bigger than the rest, found her running around the car park age 2. I continue to get parking tickets which again is their fault, as I haven’t been told where to park if someone goes in my space? They take days to respond, no help over the phone, so my home is slowly falling apart and they couldn’t care less, as long as they get paid!

Tayla · 13 April 2023

★★★★★ 5/5

Trustpilot

Sess is a very good engineer

Sess is a very good engineer, very professional

Mrs · 16 September 2024

★★★★★ 1/5

Trustpilot

I was nominated through my council for…

I was nominated through my council for a property under Orbit Housing, I had an affordability assessment review with my council prior to being nominated for a property. However, when I done the affordability assessment with Orbit I had made a mistake on the assessment and because of that I was refused. I had appealed the same day and within a day of me appealing, they had already released the property without going through my appeal which I’m utterly disappointed about. The property I am currently renting has a high volume of anti social behaviour with myself being marked at urgent to get me out of where I am now. Two years I have been at my current residence, no rent arrears (always paid early) no arrears in any other bills. The colleague I had spoken with didn’t bother to get a reference from my current landlord. I am a single female in need to help to move out of a property that is not safe for me to live in and they refused to help, and didn’t follow through with my appeal. My current rent is relatively high in comparison to the property I was nominated for. Disappointed all round.

Hayley · 6 April 2023

★★★★★ 1/5

Trustpilot

Why can't i hive no stars

I have been and still am a tenant of Orbit. They may become vindictive after this honest review.

Norman · 9 December 2025

★★★★★ 1/5

Trustpilot

Appaling service yet again from Orbit…

Appaling service yet again from Orbit and their contractors. They left me and my disabled son without hot water and heating for twelve days and I received no phone calls or correspondence from them in that time. I had to chase the contractors and Orbit on a daily basis and had missed appointments but received no communication about missed appointments. Utterly disgusting and appalling service all round. No care whatsoever. Will be taking my complaint to Housing Ombudsman now. Update - I have already logged a formal complaint which is currently at stage 2 of Orbit's complaints procedure. I was utterly appalled at their initial response to my complaint and await their final response to my case. If still not satisfactory I will be contacting my local MP as well as the housing ombudsman.

Allison · 28 March 2023

★★★★★ 5/5

Trustpilot

Lady was very nice and polite

Mr · 7 October 2024

★★★★★ 1/5

Trustpilot

Mushrooms 🍄 growing

I am currently the proud tenant of a property that has been vacant for some time due to several problems that haven’t been fixed including a leak in the roof traveling in to the property creating mould and damp issues - i now have several mushrooms growing from my ceiling, structural surveys indicate movement and require urgent action-NOTHING! Please don’t not tell me to contact anyone else about this issue as I have been doing it for hours!

Hayley · 17 May 2023

★★★★★ 5/5

Trustpilot

Donna was very helpful with her…

Donna was very helpful with her information it’s the first person who has explained any think to us about help we didn’t no we could get

Linda · 4 September 2023

★★★★★ 5/5

Trustpilot

Donna is helping me in a very hard time and is much appreciated and thankful…

Donna is helping me in a very disturbing time for me mentally and emotionally and has made me have faith in my future So many thanks for her help and support GODBLESS

Michael · 8 March 2023

★★★★★ 5/5

Trustpilot

I just wanted to review orbit housing…

I just wanted to review orbit housing association. My kitchen window cracked last December, it was eventually fixed today, 7th March 23. It was a long wait with several cancelled appointments by the contractor. In fairness to orbit customer service they did their absolute best for me and tried to bring the work forward but the contractor wouldn't allow it. They even compensated me because of the wait. I have a disabled son and orbit have been fantastic to us and very supportive with their safeguarding team. Orbit have been very helpful.

Velda · 8 March 2023

★★★★★ 5/5

Trustpilot

Gas Engineer was so friendly and got…

Gas Engineer was so friendly and got the job done quickly

Jasmine · 11 July 2024

★★★★★ 1/5

Trustpilot

No support

Hi My fiancé who lives in Coventry in Katie LewisFLAT 5 CEPHAS COURTCHARLES STREETCOVENTRY CV1 5BFHas had no heating for the whole of winter ! Her housing association has sent engineers out 6 times to fix heating every time they say they can’t fix it and just leave her with an electric blow heater!! Today they sent another engineer ( gas) to fix an electric boiler!! The guy was gobsmacked she had been left with no heating all winter with two small children! I visited the flat and found mould everywhere! Above one window was a 20kg bit of render that could of fallen off and killed or serious hurt one of the children , I made her make a complaint to environmental health as these issues are dangerous, since she did that she has been threatened with eviction saying she hasn’t allowed access  to flat to sort issues! She has! Stay’s in every day waiting for issues to be fixed! Toilets don’t flush !!! Hob doesn’t work And she’s constantly fobbed off!! The Damp in the place is off the meter! Unhealthy for anyone let alone young children! Now she has no hot water after gas engineer came to fix electric boiler!!!!Please can someone help her 🙏

Ro · 1 March 2023

★★★★★ 5/5

Trustpilot

Spoke to Donna

Spoke to Donna, this lunchtime, after getting a missed call and text. Confirmed my DD for rent had been set up. Donna couldn’t have been nicer, such a credit to the organisation.

Rose · 28 February 2023

★★★★★ 1/5

Trustpilot

I'm a new tenant to orbit I waited 6…

I'm a new tenant to orbit I waited 6 weeks for hot water to be sorted floorboards all going through upstairs on one bedroom floor thin plyboard ongoing complaint and still awaiting the matter of urgency to get this fixed properly to make it all level and not raised up like how fortems have left it with disabled children in my household they don't care I've stressed how unsafe it is to be leaving a Tennant like this and I've been like this since 27th January I'm disgusted I really wish orbit would help and sort the matter.out surely health and safety is a concern and people with vulnerabilities they priorities you have to contact them to get blood out of a stone they give you mix match communication I'm sick of waiting in all day and no one turns up you have to injure yourself before safety is there concern pay my rent on time and they expect people families live like this oh I need to contact repairs well isn't that your job orbit that's why I've raised a urgent repair they send me a inspector who goes banging around the house and goes oh I go back to fortem still waiting for this got told today this afternoon 1 till 5 someone will come out oh look no body does to many coffees break are needed before work is done

Charlotte · 20 February 2023

★★★★★ 1/5

Trustpilot

DISGUSTING

DISGUSTING. To list the number of problems that we have had with orbit would take too long. But our biggest problem was our neighbours who had 5 dogs constantly barking. Repeatedly begging intimidated and bullied by them. Tenants were commuting tenancy fraud. Racist - with a video recording as evidence. Rubbish outside their garden. Photos taken. Foul use of language and continuous argue if- evidence if this all. Tenancy fraud- evidence of this too. Cameras over looking my own front and back garden. Breach of tenancy. The above is a small list of issues I’ve had with my neighbours. Despite the evidence provided to orbit. Nothing has been actioned by then but in fact they have been victimised. The entire estate has had rat problems - despite endless reports this has still not been sorted or even looked into. We literally had rats in our loft which was confirmed by a pest control agent but this was completely ok for orbit and they have still not been out to clean the rat droppings or disinfect the place. I have two children under two and I have been forced out of my house because of my neighbours. Orbit never took the time or cared to investigate my issues with them. I have been a victim of threats, verbal abuse everyday for a year, name calling, racial abuse and physically being blocked in my parking bay by my neighbour. Despite the number of complaints not only by me but other neighbours. I have been forced to be homeless with my children because orbit simply do not care for nothing other than their rent. They are a racist company or at least one particular agent is and a horrible organisation to see to your problems. They are the problem. Honestly wouldn’t recommend or praise them on absolutely anything.

Brati · 7 September 2020

★★★★★ 1/5

Trustpilot

Don’t bother putting in any complaints…

Don’t bother putting in any complaints about Orbit as not even the complaints department cares. I have an ongoing issue with Orbit service charge team since 2018, and it has still not been resolved. I have put in a complaint on the 01/06/2021and still waiting for a reply, now my second complaint (06/11/22) still about the same issue, is also unanswered. If you want to be overcharged for service charge fees for things that do not even exist or have not been maintained as promised, Orbit is the right place for you. Absolutely shambles!Update: Dear Orbit, thank you for your reply on Trustpilot, would be great if you could also finally reply to my complaints which I sent to this exact email address you have provided on this platform. Seriously, if I could give Orbit minus stars they would receive the highest mark! This company is beyond a joke!

J · 1 February 2023

★★★★★ 1/5

Trustpilot

I was left waiting for 40mins on the…

I was left waiting for 40mins on the phone to speak to someone, 40mins!!! After getting through I requested an update on a complaint I had started 6 working days previously, to be told it hadn't been signed off/started.....she said she would leave a note to say I was chasing it up. Then I requested an update on the outstanding work I'm still waiting to ge done, as the subcontractors have yet again cancelled and rebooked,now they have me booked in for 2 different dates and she didn't seem to understand that I need to know which date they are coming? She told me to ring back to get an update, 40mins no way!!!! Terrible customer service 😡

Sam · 28 January 2023

★★★★★ 1/5

Trustpilot

Passing the blame

Robert heath heating came to do a gas safety test on the 24th of Jan at 5pm, found a leak so turned off the gas and was told someone will be with us on Wednesday 25, no show,Thursday26 no show, Friday 27 no show after saying they will be here between 8am and 1pm then 1pm-6pm every single day Contact orbit every single day regarding the issue to be told the system says they coming out today..Been left without heating or hot water for four days and looking like the weekend aswellUpdate the earliest they can come out is Tuesday the 31st so seven whole days without heating.

Sam · 27 January 2023

★★★★★ 1/5

Trustpilot

No care customer care

Among the endless list of the problems we had with Orbit who just don’t want to hear or fix any problems as they have low customer care standards, they still haven’t provided any grit for our road who is icy. We almost fell’ a neighbor fell and cars slide. We raised the matter a month ago but nothing has been done. Same problem for the extremely bright and too many lamp posts in the development. They just ignore us. Worst developper ever with zero consideration for its customers.

Lilou · 26 January 2023

★★★★★ 1/5

Trustpilot

1 star is too much if I could give zero i would

Your customer service is by far and away the worst I have ever experienced in any product, service or or establishment I have encountered. You never sort any issue. I never receive a call or email back. Even when I have complained I get nothing. Gurveer was polite and nice but the company they work for should be ashamed of the service they provide. I no longer have any faith in Orbit homes, I would suggest a look at how you treat customers because it is just a constant disappointment and let down. I would advise anyone to seriously consider their options when thinking of purchasing a home with Orbit. Doubt I'll even get a response from this 1 star review.

Dylan · 7 July 2020

★★★★★ 1/5

Trustpilot

The chap that came broke the boiler…

The chap that came broke the boiler door tried to remove the cupboard , made a mess and said he couldn’t do it ! And left which meant I had to ring them and find out when someone would come back and take more time of work ! Appalling . They came back 2 days later to rectify

MISS · 7 July 2024

★★★★★ 5/5

Trustpilot

I have been recieving help from Kathryn…

I have been recieving help from Kathryn at orbit for the past 12 month she has helped,supported and advised me with benefits and rent support I don't know where I'd be now if it hadn't been for her help and support many thanks Kathryn 👍👃

Julie · 9 April 2021