Trusted Agent profile · Hailsham
★★★★★
1,034 reviews across 2 platforms
Hellingly Green, East Sussex, Hailsham, BN27 4FP
Orbit's office in Hailsham, at Hellingly Green, is rated 3.3 out of 5 across 1,034 reviews on two platforms, including 13 Google reviews rated 4.3.
Every review we hold for the Hailsham office, from every platform, shown as written. First names only.
5/5
TrustpilotRachael was lovely and helpful
Rachael was lovely and helpful. She is a great asset to her team. She knew what she was talking about and offered me good advice. Thanks
Hi Jason, what a lovely review. We're glad you've received such great support from Rachael.
1/5
TrustpilotI was told that somebody would contact…
I was told that somebody would contact me within 48hrs about a repair that has been outstanding since April. Low and behold nothing!Orbit really are the absolute worst at getting anything done!
Hi Katie,Thanks for taking the time to leave this feedback. We're glad you received the support you needed.
1/5
TrustpilotDog poo bins not emptied
Orbit have installed dog poo bins at kings oak park Headcorn but no one is emptying them so they are overflowing? Not sure how bins solve the problem if they are not being emptied and instead and spilling out onto the ground. Multiple residents have raised concerns and nothing is being done.
Hi Sarah,We’re really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
1/5
TrustpilotIf your going to evict me, do it
Considering these people reckon and can magic money up when i cannot even afford a Netflix subscription is funny. I have spent the entire day in tears. Thanks to a lovely letter wrongly stating I've been in arrears in months this isn't the case. Despite paying my rent every month. Threatening court action in a letter with staff saying no we aren't is just wrong. So it's a bittersweet symphony.
Good Afternoon,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotI think the gas engineer was brilliant
I think the gas engineer was brilliant. Very professional. Came at a time suitable for me. Couldn't be happier with how the checks were carried out. Great company. Well recommend this gas company to anyone.
Hi Stephen,We’re really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit
4/5
TrustpilotIt's important you are on when they turn up.
Engineer turned up just after 8am was about 15 mins, and was polite he got on with the job. I do not like phoning up with a repair request as it takes forever to get through and speak to somebody.
Hi Lyn,Thank you so much for the feedback, we're glad to have helped and will share your comments with the team.Thanks, Orbit.
5/5
TrustpilotQuestions
Emma is really helpful and answers any problems I may have. It’s lovely to catch up with them to see how the customers are getting on.
Hi Emma,Thanks for taking the time to leave this review , great to see you received good customer service from us.
1/5
TrustpilotI'm tired of being asked review everything
How am I expected to review a gas safety check? I have no clue as to whether it was done correctly!!All I can say is a man came to my house and then left. The rest is a mystery!!
Hi Belinda, thanks for taking the time to share your feedback. We will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotDonna was a pleasure to talk to and…
Donna was a pleasure to talk to and offered good advice 👍
Hi Phil. We are so pleased you were happy with the service. We will feed this back.
5/5
TrustpilotRosario was really helpful to me and…
Rosario was really helpful to me and made me feel very comfortable about moving in, and the help available to me if needed. Thanks
Hi BenGreat to hear this, we hope you enjoy your home.
1/5
TrustpilotBullying antics by Orbit Housing
. I am utterly disgusted by the despicable tactics employed by Orbit Housing recently. The threatening and unprofessional behavior exhibited by their staff is completely unacceptable. Instead of seeking amicable solutions, they resort to attacking the weak and vulnerable.
Hi Jamie,We're sorry to hear that you feel this way. So that the team can look into this for you, could you please respond to the Trustpilot request for your details that we've just sent privately. Thanks, Orbit.
5/5
TrustpilotRachel has been so helpful and happy to…
Rachel has been so helpful and happy to answer all my questions. The support and follows up have given me such confidence to move forward
Hi Shan,What a wonderful review! Thank you so much for taking the time to leave us this feedback.
1/5
TrustpilotAwful poor housing association!!
Awful poor housing association!! Beware when getting a shared ownership from these as they will continually increase the rent every year! They do not ever support you or offer advice or support! All the want is your money! Do not get a house with them!!!
Hi Jason,We're really sorry to read that you haven't received the support or advice that you may need.We've requested some information from yourself via TrustPilot privately, so we can reach out and see what help and advice we are able to offer you.ThanksOrbit
5/5
TrustpilotTenancy coach Emily
For the period of time that I have had Emily as my tenancy coach she has been brilliant at helping me get access to things I need like a washing machine and access to help for my mental health. She's always kind and caring and amazing to talk to whenever you're on the phone with her and she always does whatever she can to make sure you're okay and not stressing about anything.
Hi Carenza, I am glad to hear of your positive experience with us. I will pass your feedback on to Emily, I'm sure she will appreciate it. Thanks
1/5
TrustpilotI have the displeasure of residing in…
I have the displeasure of residing in an orbit property The property was empty for over 6 months prior to me moving into it..you would think that they would of checked out the property to make sure everything was working properly..Hell No The day I moved in the toilet didn't flush..none of the sockets in the living room or bedroom worked..as something was wrong with the fuse box..the immersion keeps breaking down...the shower enclosure seal at the bottom has eroded therefore the bathroom gets very wet when using it as there is no bath..I could go on..and they have the cheek to harass about the rent...disgusting disgusting disgusting So disappointed in orbit..get your house in order before you harass peopleIf I could give No stars ..I would..
5/5
TrustpilotBeing supportive to me.When I needed…
Being supportive to me.When I needed help with my tenancy. Thank you Donna.
Hi Donna, thank you for taking the time to share your positive experience.
1/5
TrustpilotOrbit need to step up to the plate and take responsibility for there properties and tenants!!
This review is not about me personally but my family membersI am absolutely disgusted with how not only orbit but bsw have treated my family members since April they have had nothing but problems with there boiler it has been condemned twice by both orbit and by bsw. orbit then state fix it knowing it was beyond repair!!! Leaking and not working for months to finally get it to a point to have hot water running but not heating months to have the thermostat moved for safety reasons disabled child kept taking off wall so finally after 7 months they move it and again leave no heating in -degree weather with small children in the home.NO one should have to wear a coat indoors when your paying nearly £1000 a month in rent and there attitude no work orders sent over 2 days now to bsw told lies upon lies of someone attending and never arriving having bsw lie about attending it's an absolute disgrace that these million dollar companies believe they can get away with this at all and to have on top of this bsw stating they don't want to attend to carry out works anymore as they have attended a number of times and still not fixed the issue and orbit refusing to replace a faulty boiler what will it take a fire the boiler to blow up damage caused to someone before they step up and take responsibility for not doing what there company is paid to do!
4/5
TrustpilotAlthough Amy was very helpful
Although Amy was very helpful, she was unable to offer any help for the problem I needed help with
Hi Mitch thank you for your lovely review, we're glad you received the support you needed.
5/5
TrustpilotSharon was very helpful in helping me…
Sharon was very helpful in helping me with an issue I had regarding housing I would recommend her to everyone I know
Thank you so much for your feedback. We're glad you were happy with the service.
1/5
Trustpilot2 months no heating
Its not the warmest time of the year so why wont Orbit fix my heating. Kids living in freezing conditions, no hot water.. 6 weeks and they do nothing. Obrit ? you are in outer space alright. Can YOU Orbit tell me if it is legal to leave us like this? Or should I ask the authorities?
Good morning, I am sorry to hear about the issues regarding your heating and hot water. If you wish to raise a complaint regarding these issues, please call our Customer Relations team direct line on 02476 438 24 so that we can put this right for you.Kind regards,Customer Relations team
5/5
TrustpilotHelp
Lucy listened Thank you She has also put into place a couple of other help areas for me
Hi Christine, thanks for taking the time to leave this feedback. We're glad you received the support you needed
5/5
TrustpilotTenancy support
Sara Hunt was my tenancy coach for 6 months, wish I could have her for longer. She was so helpful and friendly.
Hi Teri, what kind words! We will ensure this gets passed onto Sara, thanks.
5/5
TrustpilotHelp to find a new career path
After finding myself unemployed as the pandemic started. I was at a bit of a loss with what to do. My work coach was brilliant and helped me decide on a course I could do which would help me further my career and helped with the funding towards it. He has been a massive help and been a great support contact. Rosario really is a credit to the company.
Thank you for taking the time to leave this lovely feedback. We will pass on your kind words onto Rosario, thanks again.
5/5
TrustpilotElectric inspection and check
The chap turned up on time and carried out his work without problem,he was courteous and polite. Left no mess taking old stuff away with him.
Hi Mr Cooper, We're glad to hear about your positive experience with your recent electric inspection. Thanks for sharing your experience with us. Thanks, Orbit
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
