Trusted Agent profile · Hagley
★★★★★
176 reviews across 2 platforms
123 Worcester Road, Hagley, DY9 0NG
Shipways's office in Hagley, at 123 Worcester Road, is rated 2.9 out of 5 across 176 reviews on two platforms, including 67 Google reviews rated 4.4.
Every review we hold for the Hagley office, from every platform, shown as written. First names only.
5/5
GoogleGood communication and response times. Smooth buying process. Could not fault. Thank you!
Thank you so much for your kind words! We are thrilled to hear that you had a smooth buying process and were happy with our communication and response times. Your satisfaction is our top priority. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotIgnored by letting agent Great Barr
The letting agent just ignored my call and emails. Put me on hold for the last 10 days. Took all my necessary documents and then stopped contacting me. The tenant is living in a hotel now. They advertised that they need tenet immediately. I don't know what is going on but shipways Great Barr letting agent is.....everyone understand now. Just tell me yes or no. Don't hang me in there. You are wasting my time and wasting my money. Putting me in trouble. Can't you give a straight answer?
1/5
TrustpilotAwful
We have been served a section 8 notice by our landlord , which could make me and my family homeless , after calling shipways harborne today we have been told our our rent payments have not been made , although our bank statements show a payment made to shipways , after speaking to another accounts department we have been told that this could be a payment allocation error , shocking , furthermore the lettings managers attitude is disgraceful
5/5
TrustpilotLandlord - 5 Star Service - Rugby Branch
Never used Shipways (Rugby) before, but boy were we glad that we made that phone call. Property published, quality tenant secured, signed, sealed and fully delivered in record breaking time! Euan Marshall set the absolute GOLD STANDARD on quality of service, professionalism, always proactive and sheer drive to make sure all parties were absolutely happy, set himself and met a very challenging target date. Fantastic work can’t recommend enough!
1/5
TrustpilotTotally Unprofessional
The majority of my e mails to Shipway's were completely ignored by Oliver Ganderton (Manager) . No one cares to resolve issues. I have to constantly call and email them to chase updates. Would score -5 if I could for poor service. Their Trust pilot score is 2.9 and 71% people have given them 1 star which makes perfect sense for their service.
1/5
TrustpilotAwful experience, terrible customer services
The level of service at the branch is diabolical phones are never answered and staff are apparently not available all week. Logged problems with the property and took several attempts to arrange to get this fixed. Been tenant for 12 month improved the property we was renting (from fixing broken fence panels which is a health and saftey factor to repainting walls the same colour to remove marks made by previous tenant's) and still are struggling to get the deposit back. Be careful using this agency as you will have to fight to get your deposit back even though they have rented the property out straight after you vacated so clearly there was no issue with the property. It is disgusting that we now have to write a letter of complaint to the deposit holders as apparently DEA (the company used for the inventory) have no policy in place if no communication is given to them in regards to the deposit. I would not ever recommend this agency.
1/5
TrustpilotVery easy efficient and friendly team…
Very easy efficient and friendly team especially Oli and Lauren.
1/5
TrustpilotWorst estate agent I ever came across
Worst estate agent I ever came across, don't even deserve 1 star. Very poor service. Will not update regarding property progress, even if you contact them number of times and pretend to be very busy and professional. Don't reply to e-mails either on time. Horrible experience I had. Wasted my precious time and bank mortgage offer because of them. They will hide all negative things about the property and later once you discover on survey, then will pretend to be innocent. Please don't waste your time. I don't recommend such cheaters/fraud.
5/5
GoogleFirst class service , Shona was Fantastic..PositiveResponsiveness, Quality, Professionalism, Value
Hello, thank you so much for taking the time to provide our Hagley team with a 5-star review. We are so happy to hear Shona and the rest of the team helped you every step of the way with great service. If you ever require anything else from our team, we will be more than happy to help.
2/5
TrustpilotShipways GreatBarr - do not recommend
(I used Shipways Great Barr) My home purchase completed just under a month ago, however the process I went through was incredibly frustrating and unnecessarily long due to, it seems, incompetency from both shipways and the solicitors that the seller of the house used - this was a company called Talbots Law (I am under the impression that both of these companies are under the same umbrella organisation and work together). The process for buying the property started off normally and I didn’t have concerns in the beginning. However, as time went by, I was getting fewer responses from my estate agents and had to chase them up a number of times before getting emails back from them. I addressed this in one email where I stated I was disappointed in the level of service I was receiving and when they responded, neither of them apologised or acknowledged that part of my email. I was also constantly being given mixed messages as to what stage of the purchase I was at - I was told multiple times that documents which the other side needed had been received, only to then be told all of a sudden that this was not the case. It quickly became apparent that the estate agents either didn’t have a firm grasp of what was going on, or just didn’t care about good customer service. Not once throughout my purchasing process did I feel like I was being supported or that they were doing their job to the level that they should have been. Even in situations that were not in their control (which I completely understood) they still had terrible customer service. I am so glad that the purchase is finally completed and I no longer have to deal with their incompetence.
5/5
GoogleGreat service. Chloe was particular helpful, making a potentially overwhelming experience very positive. As a first time buyer I had a lot of questions and Chloe was both patient and upbeat throughout the process.
5/5
GoogleShipways were fantastic in dealing with my house sale. Thanks to Shona and Rob for managing everything for me and I couldn’t have asked for a more supportive team. Dont hesitate in choosing Shipways to support you in the sale of your property. Thanks guys xx
1/5
TrustpilotFrom start to finish Shipways were…
From start to finish Shipways were unprofessional in the sale of my property.Contacted via text messages with Terrible grammar, messages sent to me by mistake meant for other customers. But.... the best must be the kisses I received from the office staff at the end of their texts. They would phone whilst I was busy at work although they had been told to contact me at a certain time of the day. I only stayed with them as I was desperate to sell and vacate my property as the area has gone to the dogs. The solicitors they use are also as much use as a chocolate fire guard. Shipways sent a potential buyer around who turned up with her brother in law and proceeded to take photographs of anything and everything and I felt pressured as they were asking if I was leaving furniture, mirrors, I honestly thought she would want the contents of my wardrobe next, but to be fair she was way too fat for them.An offer was made which I accepted, and potential buyer wanted a second viewing. I explained I was busy over the next few weeks as I was having treatment at hospital but Shipways still contacted myself to arrange this. I did offer a second viewing at my convenience with the buyer then bringing another person with her, who proceeded to walk over my bedroom carpet and walked mud all over it without a care. Potential buyer contacted me to say she would “pop” around on bank holiday Monday to check boiler was working. I told her I was away and would be in touch with her on my return, which I did a few days later. I was not going to stand for a stranger to tell me when they would “pop” round, totally unacceptable behaviour and quite odd I thought. A very stressful time made worse by the constant annoyance of the buyer. I felt quite violated by the frequent visits from the buyer who behaved like it was her property before everything was completed.Glad the experience is now over and would honestly not recommend this company to anyone.I would avoid at all costs.
5/5
GoogleShipways were fantastic in dealing with my house sale. Thanks to Shona and Rob for managing everything for me and I couldn’t have asked for a more supportive team. Dont hesitate in choosing Shipways to support you in the sale of your property. Thanks guys xx
1/5
TrustpilotShipways Rugby
Shipways RugbyHaving a communication nightmare with this office. We are on a David Wilson buy back scheme and we have 4 weeks to sell this property, and Shipways have had our property for 3 weeks, no updates, false promises, no market strategy, no viewings and even an escalation to the branch manager who advised he would send me an email to confirm my complaint failed too, received nothing. Stay away from this office they are a joke!! We have been inundated with agents in the area saying this should have been sold and rightly so too because properties in this area when taken seriously sell within 1 x week. Go to an agent that takes your property seriously and has a real strategy going to market. STAY AWAY!!
1/5
TrustpilotZero stars if I could
Zero stars if I could. Sam Pillinger the branch manager at shipways in shirley is a very dodgy character . He takes cash from buyers on the side and gets their offers accepted on properties that are for sale and does not put all genuine offers forward for vendors to consider. Him and the SEQUENCE mortgage brokers lender his firm have been doing this for ages. They did it to my house sale last year and I had to change them immediately. His firm should not be in business.
5/5
TrustpilotHouse Sale
Whilst registered with another agent (getting no where) for a sale I was approached by Shipways who said the property had been on the market for a long time and was surprised it still was in the current climate. I decided to take their advice and registered with them which was a good move (excuse the Pun!). Things really started to move, the communication, marketing and reliability were very good and the team were efficient as the house sold in just over three months. From my experience I would highly recommend them.
5/5
GoogleFantastic service, very professional and a special thanks to Maisie who has been very proactive at keeping me up to date with new properties when they’ve become available, would definitely recommend!
1/5
Trustpilot£600 for what exactly?!
Do NOT be fooled into Shipways Lifetime Membership fee. It costs a staggering £600 which is a once off and is sold in a “never pay anything for our services again” kind of way however as you learn when looking to renew mortgage providers when your rate is up, you still pay a £99 admin fee!! The lifetime fee is non refundable as well so it’s £600 down the drain. Very very misleading and unscrupulous. Shop around, there are other companies who are better.
1/5
TrustpilotDisappointing experience from shipways mortgage services
I signed up for Shipways’s £699 mortgage programme under the impression that it would make future applications smoother and more efficient. Unfortunately, that hasn’t been the case.
5/5
TrustpilotShipways Dudley were a pleasure to deal…
Shipways Dudley were a pleasure to deal with. Katie especially was professional, calm under pressure and is a credit to the Dudley branch and Shipways in general. Thankyou so much Katie for all your efforts and hard work and the pleasant nature you possess.
5/5
GoogleEverything has been brilliant - from initial valuation through to the stage we are at now (heading to exchange). All the staff at my local branch have shown the utmost professionalism. Expertise with a personal touch.
1/5
TrustpilotLost over £500 in solicitor and…
Lost over £500 in solicitor and mortgage fees because I was lied to by these for nearly 6 months about the progress on my purchase - until I took things into my own hands and called up to check and found out the seller is in a serious dispute and they’d never release docs - meaning he’d never sell the flat!!!!! Waste of time and money!!!!!!!!!! If I was rich I’d sue you even though it’s for £500 and not more. You ruin peoples lives!!!!!!!!!!!!!
1/5
TrustpilotNot helpful at all
My elderly parents were selling their home with shipways . It sold quickly . Then you hear nothing from shipways , no updates . My sister acted on behalf of my mom and dad , they never even spoke to my dad even though he was paying them.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Shipways's Hagley office has 176 reviews across two platforms: 67 on Google, 109 on Trustpilot (across the whole business).
Shipways Hagley is rated 2.9 out of 5 across all 176 reviews, and 4.4 out of 5 on Google from 67 reviews.
Shipways Hagley, 123 Worcester Road, Hagley, DY9 0NG.
