Shipways reviews

★★★★★ 5/5

Google

In the process of getting our house but have to mention that we received an outstanding customer service from Olivia Fortner. she did make our mortgage process smooth and found us a suitable lender. Beyond advising on mortgage options, she provided prompt respond to all our questions and helped us in putting offers on the houses. A positive and supportive experience at every step of the way. Highly recommended Mortgage Advisor!!

Raja · 16 March 2026

★★★★★ 5/5

Google

I recently had the pleasure of working with Shipways in Hagley and couldn’t be more impressed with their service. From the very first contact, the team was efficient and accommodating. I requested a viewing, and they quickly arranged it to suit my availability. Charlotte conducted the viewing and was punctual, professional, and extremely knowledgeable about the property. She took the time to go through all areas in detail and, despite an issue with the garden key not being left, made every effort to grant us access. Her dedication and commitment to ensuring I had a full experience of the property were greatly appreciated. After falling in love with the house, I worked with Keri to negotiate a deal. She was always open and honest, ensuring the vendor’s best interests were met while also addressing my concerns and working towards a fair resolution. Although my final offer was slightly more than I had initially hoped to pay, I felt confident that Keri had handled the process with transparency and professionalism. Following the acceptance of my offer, Keri introduced me to Barry, their mortgage broker, for a free consultation. Barry went above and beyond to find ways to save me money, even managing to secure a solution where I could borrow more for renovations while still paying less than what my bank had quoted. He has also been incredibly helpful in advising me on life insurance, house insurance, and general financial planning, with no pressure or obligation, just genuine advice focused on what’s best for my family. The entire team at Shipways Hagley has been fantastic. They have responded to calls and queries promptly, always getting back to me the same day, and have kept on top of the process to ensure a smooth transaction. Their professionalism, knowledge, and customer-focused approach have made this experience stress-free and enjoyable. I would highly recommend them to anyone looking to buy or sell a property.

Wayne · 13 April 2025

★★★★★ 1/5

Trustpilot

Shipways (Great Bar)

Shipways (Great Bar) horrible experience. Advice to anyone renting with them becareful of the agreement your signing. Its best to get someone legal to look at your tenancy agreement. I made the mistake and signed quickly trying to comply with the agent as I thought he was being genuine, he just wanted to rent the property to get his commission. Do not complain about anything that needs repairing in the property, they rather evict you than fully comply if they think your making to many complaints. I was served with a section 21, no arrears but becasue i complained and they had to spend the money to rectify the issues. There is no rights for private tenants. When people have the upper hand, they play around with people's lives and don't give a second thought of the impact. I would never ever recommend this company to anyone. If you do use them be very aware.

Lucy · 15 January 2026

★★★★★ 5/5

Google

I have had a very positive experience so far, securing a sale on our property. I have found everyone at Shipways in Hagley to be very professional, knowledgeable and friendly. We are still in the early stages of the sale but I would like to thank Charlotte and Mia, who did the viewings. Vicki, who did the initial valuation and Kerry who has been giving regular updates on the sale. Many thanks to all of you.

Bernie · 25 March 2025

★★★★★ 1/5

Google

Requested to view a property, made an appointment and was told I would receive an email to confirm or a call back if there was an issue; having had neither, I tried multiple times to call the office, but no answer. They then called me back again the next day to make the same appointment for the next day, and was called back 10 minutes later to confirm. Along comes viewing day and time, we arrive at the property a couple of minutes early to find nobody else there. We sat and waited at the house for 15 minutes, trying to call the office several times, again to no answer. We then decided to leave. We had every intention of putting in an offer and still liked the house (what we could see of it), but will not be proceeding with any purchase through Shipways as I have no confidence dealing with them would get any easier.

Ben · 16 February 2026

★★★★★ 1/5

Trustpilot

Shipways viewing cancellations!

If I could of left this review without any stars I would of. A property up for sale 6 months ago, then reduced so booked a viewing - Shipways cancelled via email whilst we waited outside to view on the day - they blamed the owners. Months later the property was reduced again, so we booked a viewing again only to get a call on day of viewing to cancel the appointment due to a few offers on the table. Again the owners were blamed, but if any viewing had already been arranged, it would of been common courtesy to allow other prospective buyers to view the property. I will not trust Shipways ever again as feel far too let down.

Warwickshire · 11 September 2026

★★★★★ 5/5

Google

Just starting out on our journey of selling our home - and have found such professionalism and friendliness from the team at Shipways. They are always there at the end of the phone , if need be, with any help needed - so special thanks to Vicki, Keri and Charlotte for making life a lot easier with this new venture.

Chris · 30 March 2025

★★★★★ 5/5

Google

We would just like to thank Vikki very much for her excellent advice and also reassurance so far through this process. She was very thorough with the details but also showed personal interest in why we wanted to move house. So a big Thankyou Vikki and we both look forward to working with you further very soon.

Ashok · 17 March 2025

★★★★★ 5/5

Google

Charlotte and the team have been professional and effective throughout our current selling experience. Charlotte has ensured that information has been shared efficiently and we have not had to call to check what is happening with our sale at any point. We have been very happy with the service received and hope this continues.

Rich · 3 April 2025

★★★★★ 1/5

Trustpilot

We listed our house with Shipways and…

We listed our house with Shipways and initially believed everything was progressing well. After around six weeks, during which we were repeatedly told that our sale was on track, we had an offer accepted on a property and were preparing to exchange contracts. Unfortunately, we were then informed that our buyer did not have the funds in place to proceed with the purchase.

Jamie · 30 July 2026

★★★★★ 1/5

Trustpilot

Shipways estate agent in Dudley is un…

Shipways estate agent in Dudley is un friendly, un polite, very poor conduct & based on cheats & lies, never updated me for the sale of my house, I had to keep chasing them for updates. All the time their answer do not worry, sale under our radar, it took 4 months to get completion not forgetting I was on their back to keep chasing buyer & his solicitor.

Saad · 17 March 2025

★★★★★ 5/5

Google

Shipways at Hagley recently sold our house, the service from this Company has been excellent. Many thanks to MiaMay and Charlotte. Charlotte was very friendly and professional keeping us well informed throughout …

Rachel · 16 April 2025

★★★★★ 5/5

Google

We have just completed our house purchase and right from the outset we recieved nothing short of a 5 star service from Ricky at Shipways, Hagley. Always available to chat and delivering above and beyond on what was expected of him. Thanks to Ricky we felt reassured throughout this extensive and complicated process. Ricky made the effort to travel out to an office closer to us to get stuff signed and have a chat. We are very thankful to him and the team for the excellent service they have provided for us.PositiveResponsiveness, Quality, Professionalism, Value

Chetan · 20 June 2021

★★★★★ 1/5

Trustpilot

Disapointed

I think I know where one of the old property Gazumpers is now. Of course

TERRY · 19 March 2026

★★★★★ 5/5

Google

We were very pleased with efforts made by Shipways in Hagley and this was particularly after the team was joined by Kerri whose efforts, most particularly with client contact were first class. We would have given five stars except Shipways have to operate within an English legal system that allows an apparently committed purchaser to withdraw even at the last minute without penalty.

Keith · 5 April 2025

★★★★★ 5/5

Trustpilot

I have recently been in contact with…

I have recently been in contact with Euan from shipways Rugby. He is incredibly good at his job and I would have been in a huge struggle without his help. I am very grateful for his support!

Palm · 19 August 2026

★★★★★ 5/5

Google

Purchasing a property. Mia has been incredibly proactive in contacting me to discuss new houses that have come to market over a 10 month period. She considered our budget and requirements incredibly well. As soon as a house came to market she would inform me, and thankfully this approach paid off and we are incredibly grateful as we have now found out next home. Professional, personable and understands the local market incredibly well. A real asset to the Hagley branch. We are incredibly thankful for her proactive approach, and consequently we have our dream home.

N · 20 June 2023

★★★★★ 2/5

Trustpilot

Don't give Shipways your phone number

Providing Shipways with your phone number is a mistake. I have never signed up with Shipways to buy or sell a property, yet even now (two years after giving them my number) I receive a couple of phone calls every month. I know that doesn't sound a lot, but it is a nuisance. I block the numbers that call, but they always get new ones to use. They promise to remove me from their system but evidently this doesn't happen. Absolute bloody pain.

Laura · 8 August 2025

★★★★★ 5/5

Trustpilot

Very efficient at what they do

Kelly visited us at home and we were so impressed with her knowledge of the market and how to launch the property at the right time to get maximum viewings. She gave us a good percentage in fees too so we signed up. We had a buyer in two weeks!!

DC · 27 April 2026

★★★★★ 1/5

Trustpilot

they took my money in august 2025 to…

they took my money in august 2025 to take me off the contract for someone else to replace me and yet still to this day i am still on this contract. without any knowledge that i am still on it until old roommate told me today. this is ridiculous. if something had happened at this property i would be liable.

Bethany · 5 February 2026

★★★★★ 5/5

Google

We are still in the process of completing our house sale with Shipways, but the service so far has been first class and very professional. We were amazed at the number of viewings organised within the first two days, and our property sold within the week. We would particularly like to thank Tara, Mia and Chloe for all their help, and also their speedy responses to any queries we had.

Eunice · 20 June 2023

★★★★★ 5/5

Google

Maisie & Mia - Just Superb My wife and I are still in the process of buying and selling our house via Shipways in Hagley, and we have mainly dealt with Mia for the buying and selling of our house and interest in others and Maisie for independent mortgage advice, and to be honest there is nothing that I could fault either of them on. The level of service, friendliness has been brilliant even to take the time to sit and explain the whole process of buying and selling to us as it’s been a number of years since we moved in to our first marital home. I would highly recommend Mia or Maisie to and their colleagues at Shipways Hagley to anyone looking to venture onto the property ladder for the first time or if they are looking to upgrade or down size, Mia and Maisie are fantastic and will assist you with all your needs. Thanks for everything’s ladies your both one in a million Regards Bev & Olly

Olly · 20 June 2022

★★★★★ 5/5

Google

I just want to share the flawless service I have experienced with Shipways in just a few days. After getting in touch regarding a property we were interested in, I initially received a warm and welcoming service, the staff were so polite and friendly and took my requests seriously. I was then looked after by Maisie, Mortgage Consultant, who's service I cannot praise enough. Maisie was professional, caring and fully available to meet my needs. Thank you so much Maisie and Shipways for a truly wonderful experience, I look forward to doing busy with you in the future.PositiveResponsiveness, Quality, Professionalism, Value

Kate · 20 June 2022

★★★★★ 1/5

Trustpilot

Warning fo not use Shipways

The service I received from shopways was diabolical from getting tenants to evict of tenants. They didn’t make regular visits to the tenants and they didn’t act when tenants repeatedly broke the contract when we finally evicted the tenants the house was a mess, toilet blocked, razor blades in drains walls damaged needing re plaster. brand new carpets ruined extraction fan blocked thick with grease broken kitchen units. Constant flooding of the bathroom and lack of he’s caused mould to travel down walls and paper to peel. Stools used inside the bath caused damage to the bath well beyond general wear and tear. There TDS to regain the cost of repair wasn’t granted to us so all in all we lost all our savings on constant repairs due to negligence on the tenant part and we’ve now had to sell the house shitways are definitely not the people you want to use to rent your house.

Rachel · 11 March 2025