Trusted Agent profile · Hagley
★★★★★
180 reviews across 2 platforms
123 Worcester Road, Hagley, DY9 0NG
Shipways's office in Hagley, at 123 Worcester Road, is rated 2.9 out of 5 across 180 reviews on two platforms, including 67 Google reviews rated 4.4.
Every review we hold for the Hagley office, from every platform, shown as written. First names only.
2/5
TrustpilotDon't give Shipways your phone number
Providing Shipways with your phone number is a mistake. I have never signed up with Shipways to buy or sell a property, yet even now (two years after giving them my number) I receive a couple of phone calls every month. I know that doesn't sound a lot, but it is a nuisance. I block the numbers that call, but they always get new ones to use. They promise to remove me from their system but evidently this doesn't happen. Absolute bloody pain.
1/5
Trustpilotthey took my money in august 2025 to…
they took my money in august 2025 to take me off the contract for someone else to replace me and yet still to this day i am still on this contract. without any knowledge that i am still on it until old roommate told me today. this is ridiculous. if something had happened at this property i would be liable.
1/5
TrustpilotDisappointing experience from shipways mortgage services
I signed up for Shipways’s £699 mortgage programme under the impression that it would make future applications smoother and more efficient. Unfortunately, that hasn’t been the case. I recently needed an Agreement in Principle (AIP) and reached out for support, expecting a streamlined process since I had already provided ID and paid fees during my original application through Shipways when I bought my house. Instead, I was told I needed to redo ID checks through Credas, despite no one mentioning this as a future requirement when I first signed up. It took several days to even get a response, and by that point, I had already gone ahead and sorted everything out myself online. The process, which was meant to be hassle-free thanks to the paid service, ended up being more effort than it was worth. The lack of clear communication and responsiveness was particularly frustrating during an already busy time in my life. I wouldn’t recommend the £699 service based on my experience. It felt more like an unnecessary complication than a convenience.
5/5
GoogleWe are still in the process of completing our house sale with Shipways, but the service so far has been first class and very professional. We were amazed at the number of viewings organised within the first two days, and our property sold within the week. We would particularly like to thank Tara, Mia and Chloe for all their help, and also their speedy responses to any queries we had.
5/5
GoogleMaisie & Mia - Just Superb My wife and I are still in the process of buying and selling our house via Shipways in Hagley, and we have mainly dealt with Mia for the buying and selling of our house and interest in others and Maisie for independent mortgage advice, and to be honest there is nothing that I could fault either of them on. The level of service, friendliness has been brilliant even to take the time to sit and explain the whole process of buying and selling to us as it’s been a number of years since we moved in to our first marital home. I would highly recommend Mia or Maisie to and their colleagues at Shipways Hagley to anyone looking to venture onto the property ladder for the first time or if they are looking to upgrade or down size, Mia and Maisie are fantastic and will assist you with all your needs. Thanks for everything’s ladies your both one in a million Regards Bev & Olly
5/5
GoogleI just want to share the flawless service I have experienced with Shipways in just a few days. After getting in touch regarding a property we were interested in, I initially received a warm and welcoming service, the staff were so polite and friendly and took my requests seriously. I was then looked after by Maisie, Mortgage Consultant, who's service I cannot praise enough. Maisie was professional, caring and fully available to meet my needs. Thank you so much Maisie and Shipways for a truly wonderful experience, I look forward to doing busy with you in the future.PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotWarning fo not use Shipways
The service I received from shopways was diabolical from getting tenants to evict of tenants. They didn’t make regular visits to the tenants and they didn’t act when tenants repeatedly broke the contract when we finally evicted the tenants the house was a mess, toilet blocked, razor blades in drains walls damaged needing re plaster. brand new carpets ruined extraction fan blocked thick with grease broken kitchen units. Constant flooding of the bathroom and lack of he’s caused mould to travel down walls and paper to peel. Stools used inside the bath caused damage to the bath well beyond general wear and tear. There TDS to regain the cost of repair wasn’t granted to us so all in all we lost all our savings on constant repairs due to negligence on the tenant part and we’ve now had to sell the house shitways are definitely not the people you want to use to rent your house.
5/5
TrustpilotI am looking for a property at the…
I am looking for a property at the moment and Amber is the only agent that has called me back, which she does on a on a weekly basis. Amber has even arranged to canvas the areas I am looking in. Now for those of us looking to buy at the moment we all know that most agents are too busy to even return a call never mind make a point of trying to find a house for a buyer. Thank you Amber.
5/5
GoogleTara, Chloe and special thanks to Miamay who stayed at my house for the whole day of the viewing, (a very hot and sunny Saturday) made the whole experience, easy and painless. They are a fantastic friendly bunch of professional experts, highly recommend them to anybody in the area. I wish all the best you are amazing!!!!! Much love C.K. Wong. xXx
1/5
GoogleVery poor service, mistake after mistake.
Hello and thank you for taking the time to leave a rating. I’m sorry to see that your experience was less than satisfactory. Please be assured that all feedback is taken extremely seriously, and as a company, we are continuously looking at how we can improve our journey with you. In order to further look into this, we invite you to get in contact with our team at review@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
1/5
GoogleRequested via Rightmove to view a property for sale with Shipways.Agreed they could also value my home. Received 4 calls from 4 people who had no recollection of the previous call. Hagley branch insinuated it was my fault for contacting …
Hello Fran, thank you for sharing your experience with us. We're sorry to hear about the issues you encountered and appreciate your feedback. Please contact us at complianceresidential@sequencehome.co.uk so we can address your concerns directly. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotExcellent service throughout the sale…
Excellent service throughout the sale of my property by shipways team. All the staff members are very professional and helpful particularly Amber, she kept us updated throughout the sale of our house and was always there to answer our queries. I would say she is without any doubt a credit to the company. 5 stars for her and would definitely seek Amber’s services in future.
1/5
TrustpilotUnresponsive
My experience with Shipways has been disappointing due to their poor management of my property. Routine checks were either delayed or completely missed, raising concerns about their reliability. Despite repeated follow-ups, they consistently failed to respond to emails promptly, if at all. The lack of communication and accountability has made working with them frustrating and unprofessional.
1/5
TrustpilotHassled relentlessly
I have been renting for 15 years and have had many experiences of letting agents and landlords all of which have been fair or positive. I can honestly say Shipways have been the worst. Firstly they impinge on data privacy by giving my details to their own energy and broadband company who I specifically opted out of on my tenancy application and actually phoned me up twice within the space of 5 minutes after I told them I wanted my details removed from their system and they agreed to do so. Then it all went downhill from there. I have never experienced being hassled so much with home inspections and different requirements for which we have needed to take time off work or cancel plans to be at the property. If we were mistreating the property I could understand but I am a professional person who is meticulous with cleaning. Their management company Sequence is equally as appalling - sending people around who are rude and who don't even complete the work they were sent to do. I honestly feel it impinges on my human right to a peaceful family life. Stay well clear if you value your privacy and annual leave! I will not be staying in the property due to the stress of the relentless requests and visits even though the property is lovely. I'm sure for landlords this is increasing the turnover of tenants - perhaps this is in the estate agents financial interest? I value being treated like a human being and certainly won't use them again for anything. This company don't consider that some day tenants may become home buyers themselves....
5/5
GoogleWe have recently bought a house through Shipways and we can not recommend the team highly enough. Our estate agent was Shona who from day one, went above and beyond for us and kept the process moving along smoothly and her communication was fantastic, so we always knew what was going on. I would absolutely recommend Shona and the team, and would work with Shipways again in the future if we ever look to move.
5/5
TrustpilotThese guys were amazing Euan Marshall…
These guys were amazing Euan Marshall was Brilliant helped us through every process and was there on the phone every time . Very professional and would recommend these guys 100% they made the stressful time of moving so easy . Thanks shipways of rugby
5/5
GoogleThe whole team have been great so far in the process of selling and buying a new home, Charlotte, Vikki, Kerri and Barry have all been very helpful! Would definitely recommend!
Thank you Jake for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotUnprofessional Stay Clear!!
Responsiveness, Value1 Star is far more than this unprofessional and untrustworthy company ever deserve.Avoid at all costs, it will truly make your life a misery.They do not follow the correct procedures as stated on their website in accordance with the Property ombudsman.The information they provide alongside "professional" guidance is frankly as much use as a chocolate fireguard.I will never use again, and would not wish their service on my worst enemy
5/5
GoogleTara, Chloe and the team were brilliant with our recent move. We were very impressed from start to finish as they kept in constant contact with us, gave good friendly advice and most importantly helped sell our house in Hagley before it even went on Rightmove. We can’t recommend them enough.
1/5
TrustpilotWorst agent award go's to
After being hounded to see one of there mortgage consultants when we said no to them valueing our house due to have 3 people already and having it on the market, never getting back to us for viewings, numerous calls from different branches for for all the above, to then getting a call asking if I have any properties to rent out and then asking if I had any coming up, honestly this company cannot organise themselves and are clearly the worst of the worst people
1/5
TrustpilotNot helpful at all
My elderly parents were selling their home with shipways . It sold quickly . Then you hear nothing from shipways , no updates . My sister acted on behalf of my mom and dad , they never even spoke to my dad even though he was paying them. Every time you phone up , the person you need to speak to is either on the phone, out the office or in a meeting . They never get back to you. No updates , no help. My mom ended up sleeping downstairs . It was always you will have to contact the solicitor . No phoning anyone to help get this sale through as quickly as possible . It took 6 months for a three way sale. We had a first time buyer , the lady we were buying from moved out of the property . Her estate agent was brilliant he pushed / contacted for this to go through . Also , the staff cannot spk to anyone except for the person listed on their books . They spoke to me several times . They even said , my sister was holding paperwork back .!! We were trying to get this sale through as quickly as possible . It made my dad ill , not having any updates . I would not recommend shipways .
1/5
TrustpilotTotally Unprofessional
The majority of my e mails to Shipway's were completely ignored by Oliver Ganderton (Manager) . No one cares to resolve issues. I have to constantly call and email them to chase updates. Would score -5 if I could for poor service. Their Trust pilot score is 2.9 and 71% people have given them 1 star which makes perfect sense for their service. Suddenly similar multiple reviews are added here praising Oliver to cover 1* reviews that mentioned Oliver’s bad performance. Seems fake reviews.
5/5
GoogleMaisie has been amazing throughout our mortgage process, from initial meet to securing a mortgage deal, she has been friendly, patient and helpful. She took all the stress out of the process for us! The other Shipways staff are always very helpful too. Definitely recommend :)
1/5
TrustpilotTotally unprofessional.
They have an agent that is totally unprofessional. I felt like I needed to ask if the deposit is ensured with a third party. He answers: ''You're in England, here you have to pay a deposit if you want to rent''. - that wasn't my question anyway. The guy spoke upon me over and over again, I couldn't finish my phrases, I know that I sound like a foreigner, but I also know I have good English and I usually get along really good with normal people. We've managed to schedule a viewing for Friday 3rd of May, even that he was a total jerk. Today 2nd of May, I wanted to amend the viewing for just the places closer with my work place. He continuously spoke over me and this time I carried on speaking my grief, he got annoyed and hang up in my face, Such an attitude agents, they are treating you like you are living under the bridge. Conclusion - completely unprofessional, 100% ego and 0% customer service. A garbage of a company.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
