Every review we hold for the Hackney office, from every platform, shown as written. First names only.
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5/5
GoogleFriendly and efficient service. Communicated well when given queries. Reference was processed very quickly. Overall great experience βΊοΈ
Chloe Β· 22 April 2025
Agent replied Β· 5 November 2024
Thank you for leaving a review Chloe, we are so pleased you found the process quick and easy!
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5/5
GoogleAaron was so helpful in sorting out insurance, really professional , friendly and funny. Thank you so much!
Lara Β· 22 April 2025
Agent replied Β· 5 November 2024
Thank you Lara! We are so pleased Aaron was able to help!
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5/5
GoogleMatt was lovely, had so much energy and was great to talk to, also helped fix my issues!
Patricia Β· 22 April 2025
Agent replied Β· 5 November 2024
Hi Patricia,
That's great to hear your issues were fixed and that Matt was a great help as always!
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5/5
GoogleSpoke to a lady called Rachel she was very helpful and supportive during my application thanks Rachel xxx
Lisa Β· 22 April 2025
Agent replied Β· 6 December 2024
Hello Lisa,
This is great to hear. We are so happy you had a helpful and supportive application process with Rachel! β¦ More
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5/5
GoogleJanaid Iqbal was the most excellent and helpful telephone assistant I have come across. His professionalism was superb
Mr Β· 22 April 2025
Agent replied Β· 16 January 2025
Hello!
We are so happy to hear you had a great experience with Janaid!
Thank you,
The Lettings hub
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5/5
GoogleJake was amazing in answering all my questions and giving me the best guide to completing the form.
Yomi Β· 17 April 2025
Agent replied Β· 18 April 2025
Hi Yomi!
This is amazing to hear- Glad Jake could help you out
Thank you and kind regards,
The Lettings Hub
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5/5
GoogleExcellent consistent customer service from Kim Sneeden as far as I've experienced. Nothing is too much trouble and Kim is always friendly, professional & the fount of all knowledge - makes my job far easier and more pleasant! Thank you, Kim.
Melanie Β· 22 April 2024
Agent replied Β· 24 February 2025
Thank you Melanie! We are so pleased Kim is able to support you, we think she is a star too!
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5/5
GoogleAaron was wonderful and helped us so much with everything. Great service overall and smooth process. Cheers!
Barry Β· 22 April 2025
Agent replied Β· 22 April 2026
Thank you for leaving a review Barney, we are so pleased Aaron was able to make the process so smooth!
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5/5
GoogleSpoke to Bethany she was very helpful and professional. I was able to answer questions I had.
Jamie Β· 22 April 2025
Agent replied Β· 24 February 2025
Thank you for leaving a review Jamie, we are so pleased Bethany was able to help!
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5/5
GoogleBethany was such a lovely person & got personality.
Keep up the excellent work π π β¦
Mel Β· 22 April 2025
Agent replied Β· 3 December 2024
Hi Mel!
Glad to hear Bethany was a star as always- thank you so much!
Kind regards,
The Lettings Hub
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1/5
GoogleZero stars if I could.
The lettings hub may be great for landlords but certainly not for tenants. It β¦
Jon Β· 13 June 2026
Agent replied Β· 2 June 2026
Good morning Jon,
We are sorry to hear that your experience has been frustrating.
We would like to reassure you that The Lettings Hub is a legitimate company. We β¦ More
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3/5
GoogleVery informative for my first home purchase, and they made all the fees and processes very clear, but they dragged it out over months, and it took over two years after the purchase for them to finalize sending over all the documents. My solicitor went on holiday and there wasn't an adequate coverage plan so I was stuck for a month.
JMFT Β· 3 April 2026
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5/5
GoogleWell! "Smooth" is the word. I would like to thank Letting Hub to make it so smooth. Starting from the initial connect, filling up details and support provided during the whole process was very much appreciated. I am pretty sure it must be a long time to make such proven system. Thanks much again guys.
Prasanna Β· 22 April 2023
Agent replied Β· 22 April 2026
Thank you for leaving a review Prasanna! We are so happy you found the process 'smooth' and the system was quick and easy to use!
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5/5
GoogleShout out to Aaron Mourton, rang me regarding my policy and explained everything perfectly. Many thanks!
Keanu Β· 22 April 2025
Agent replied Β· 5 November 2024
Thank you for leaving a review Keanu, we are so pleased Aaron was able to help - good luck with your move!
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5/5
GoogleA special thank you to Kelly Ward and Gaby. They are always so helpful and efficient.
Raissa Β· 22 April 2025
Agent replied Β· 3 December 2024
Hello Raissa,
Glad to hear you had a great experience with Kelly and Gabby- we will pass the message on! β¦ More
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5/5
GoogleBethany was really lovely, explained everything to me when I wasnt sure! 10/10 service π β¦
Kiara Β· 22 April 2025
Agent replied Β· 9 December 2024
Hi Kiara!
Really happy to hear Bethany gave 10/10 service like always and explained everything- thank you! β¦ More
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5/5
GoogleErin made my experience! Big shout out to her putting up with me calling!
Iβve never had a credit check, history or anything like that. I donβt have any β¦
Bethan Β· 10 October 2024
Agent replied Β· 5 November 2024
Hi Bethan,
We are so excited to hear that Erin helped you through this new experience with reassurance. Good luck with everything and enjoy your new kitchen! :)
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5/5
GoogleI am a client of The Lettings Hub and I have recently had great service from Chris Fairs, who I found to be highly responsive and effective in taking things forward. It was at a time that I was having a rather poor experience with one of β¦
Hilary Β· 10 October 2025
Agent replied Β· 22 April 2026
Hi Hilary! This is awesome to hear that Chris was highly responsive and effective. Sorry to hear you were having a poor experience with one of your contract adjusters. Hopefully all is well now- thank you and have a lovely day!
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1/5
GoogleAbsolutely disgraceful, they asked very inappropriate and personal questions that were not relevant to the application and when I tried to complain I got 0 response. Unprofessional, I would avoid at all costs. Very incompetent company.
Serena Β· 28 January 2026
Agent replied Β· 3 March 2026
Good morning Serena,
Thank you for taking the time to raise your concerns. Weβre very sorry to hear β¦ More
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5/5
GoogleWe had a great experience buying our home. Anita and Will couldn't have been more helpful and efficient in getting the process completed. We felt very supported from start to finish. They were prompt in getting back to us with anything we needed to know and are very reliable people to deal with. Strongly recommend.
Anna Β· 29 July 2025
Agent replied Β· 29 July 2026
Thank you so much Anna for the lovely feedback. We are delighted we could help you all as a family to begin your new chapter and make happy memories in your new home. Always here for you all. Kind regards β¦ More
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5/5
GoogleHave used Lettings Hub for many years, always had a great service, adn have recently dealt with Lynden who has been superb in assisting with queries. He has really gone above and beyond, I am most impressed, thank you.
Richard Β· 22 April 2024
Agent replied Β· 24 February 2025
Thank you Richard, we are so pleased Lynden has been able to help and gone the extra mile to ensure your process is seamless!
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5/5
GoogleAaron was a gent. Communication was great and made even me understand the insurance system.
Jason Β· 22 April 2025
Agent replied Β· 24 February 2025
Thank you for leaving a review Jason, we are so pleased Aaron has been able to help set up your new home!
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5/5
GoogleDealt with Natalie, she was really helpful and made everything seem really simple, massively appreciated!
Patrick Β· 22 April 2025
Agent replied Β· 24 February 2025
Thank you for leaving a review Patrick, we are so pleased Natalie was able to help and make the process simple!
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5/5
GoogleErin was awesome!! This was seriously the best customer service Iβve ever had : )
Cooper Β· 22 April 2025
Agent replied Β· 6 December 2024
Thank you for leaving a review Cooper, we are so pleased Erin was able to help!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.