Trusted Agent profile Β· Hackney

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The Lettings Hub Hackney reviews

3.7

β˜…β˜…β˜…β˜…β˜… Good

1,172 reviews across 1 platform

Hackney, N1 6DX

The Lettings Hub's office in Hackney is rated 3.7 out of 5 across 1,172 reviews on 1 platform, including 1,172 Google reviews rated 3.7.

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3.7 / 5

1,172

Reviews on Google

This office

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Hackney office, from every platform, shown as written. First names only.

5/5

Google

Friendly and efficient service. Communicated well when given queries. Reference was processed very quickly. Overall great experience ☺️

Chloe Β· 22 April 2025

Agent replied Β· 5 November 2024

Thank you for leaving a review Chloe, we are so pleased you found the process quick and easy!

5/5

Google

Aaron was so helpful in sorting out insurance, really professional , friendly and funny. Thank you so much!

Lara Β· 22 April 2025

Agent replied Β· 5 November 2024

Thank you Lara! We are so pleased Aaron was able to help!

5/5

Google

Matt was lovely, had so much energy and was great to talk to, also helped fix my issues!

Patricia Β· 22 April 2025

Agent replied Β· 5 November 2024

Hi Patricia, That's great to hear your issues were fixed and that Matt was a great help as always!

5/5

Google

Spoke to a lady called Rachel she was very helpful and supportive during my application thanks Rachel xxx

Lisa Β· 22 April 2025

Agent replied Β· 6 December 2024

Hello Lisa, This is great to hear. We are so happy you had a helpful and supportive application process with Rachel! … More

5/5

Google

Janaid Iqbal was the most excellent and helpful telephone assistant I have come across. His professionalism was superb

Mr Β· 22 April 2025

Agent replied Β· 16 January 2025

Hello! We are so happy to hear you had a great experience with Janaid! Thank you, The Lettings hub

5/5

Google

Jake was amazing in answering all my questions and giving me the best guide to completing the form.

Yomi Β· 17 April 2025

Agent replied Β· 18 April 2025

Hi Yomi! This is amazing to hear- Glad Jake could help you out Thank you and kind regards, The Lettings Hub

5/5

Google

Excellent consistent customer service from Kim Sneeden as far as I've experienced. Nothing is too much trouble and Kim is always friendly, professional & the fount of all knowledge - makes my job far easier and more pleasant! Thank you, Kim.

Melanie Β· 22 April 2024

Agent replied Β· 24 February 2025

Thank you Melanie! We are so pleased Kim is able to support you, we think she is a star too!

5/5

Google

Aaron was wonderful and helped us so much with everything. Great service overall and smooth process. Cheers!

Barry Β· 22 April 2025

Agent replied Β· 22 April 2026

Thank you for leaving a review Barney, we are so pleased Aaron was able to make the process so smooth!

5/5

Google

Spoke to Bethany she was very helpful and professional. I was able to answer questions I had.

Jamie Β· 22 April 2025

Agent replied Β· 24 February 2025

Thank you for leaving a review Jamie, we are so pleased Bethany was able to help!

5/5

Google

Bethany was such a lovely person & got personality. Keep up the excellent work πŸ‘ πŸ‘ …

Mel Β· 22 April 2025

Agent replied Β· 3 December 2024

Hi Mel! Glad to hear Bethany was a star as always- thank you so much! Kind regards, The Lettings Hub

1/5

Google

Zero stars if I could. The lettings hub may be great for landlords but certainly not for tenants. It …

Jon Β· 13 June 2026

Agent replied Β· 2 June 2026

Good morning Jon, We are sorry to hear that your experience has been frustrating. We would like to reassure you that The Lettings Hub is a legitimate company. We … More

3/5

Google

Very informative for my first home purchase, and they made all the fees and processes very clear, but they dragged it out over months, and it took over two years after the purchase for them to finalize sending over all the documents. My solicitor went on holiday and there wasn't an adequate coverage plan so I was stuck for a month.

JMFT Β· 3 April 2026

5/5

Google

Well! "Smooth" is the word. I would like to thank Letting Hub to make it so smooth. Starting from the initial connect, filling up details and support provided during the whole process was very much appreciated. I am pretty sure it must be a long time to make such proven system. Thanks much again guys.

Prasanna Β· 22 April 2023

Agent replied Β· 22 April 2026

Thank you for leaving a review Prasanna! We are so happy you found the process 'smooth' and the system was quick and easy to use!

5/5

Google

Shout out to Aaron Mourton, rang me regarding my policy and explained everything perfectly. Many thanks!

Keanu Β· 22 April 2025

Agent replied Β· 5 November 2024

Thank you for leaving a review Keanu, we are so pleased Aaron was able to help - good luck with your move!

5/5

Google

A special thank you to Kelly Ward and Gaby. They are always so helpful and efficient.

Raissa Β· 22 April 2025

Agent replied Β· 3 December 2024

Hello Raissa, Glad to hear you had a great experience with Kelly and Gabby- we will pass the message on! … More

5/5

Google

Bethany was really lovely, explained everything to me when I wasnt sure! 10/10 service 😊 …

Kiara Β· 22 April 2025

Agent replied Β· 9 December 2024

Hi Kiara! Really happy to hear Bethany gave 10/10 service like always and explained everything- thank you! … More

5/5

Google

Erin made my experience! Big shout out to her putting up with me calling! I’ve never had a credit check, history or anything like that. I don’t have any …

Bethan Β· 10 October 2024

Agent replied Β· 5 November 2024

Hi Bethan, We are so excited to hear that Erin helped you through this new experience with reassurance. Good luck with everything and enjoy your new kitchen! :)

5/5

Google

I am a client of The Lettings Hub and I have recently had great service from Chris Fairs, who I found to be highly responsive and effective in taking things forward. It was at a time that I was having a rather poor experience with one of …

Hilary Β· 10 October 2025

Agent replied Β· 22 April 2026

Hi Hilary! This is awesome to hear that Chris was highly responsive and effective. Sorry to hear you were having a poor experience with one of your contract adjusters. Hopefully all is well now- thank you and have a lovely day!

1/5

Google

Absolutely disgraceful, they asked very inappropriate and personal questions that were not relevant to the application and when I tried to complain I got 0 response. Unprofessional, I would avoid at all costs. Very incompetent company.

Serena Β· 28 January 2026

Agent replied Β· 3 March 2026

Good morning Serena, Thank you for taking the time to raise your concerns. We’re very sorry to hear … More

5/5

Google

We had a great experience buying our home. Anita and Will couldn't have been more helpful and efficient in getting the process completed. We felt very supported from start to finish. They were prompt in getting back to us with anything we needed to know and are very reliable people to deal with. Strongly recommend.

Anna Β· 29 July 2025

Agent replied Β· 29 July 2026

Thank you so much Anna for the lovely feedback. We are delighted we could help you all as a family to begin your new chapter and make happy memories in your new home. Always here for you all. Kind regards … More

5/5

Google

Have used Lettings Hub for many years, always had a great service, adn have recently dealt with Lynden who has been superb in assisting with queries. He has really gone above and beyond, I am most impressed, thank you.

Richard Β· 22 April 2024

Agent replied Β· 24 February 2025

Thank you Richard, we are so pleased Lynden has been able to help and gone the extra mile to ensure your process is seamless!

5/5

Google

Aaron was a gent. Communication was great and made even me understand the insurance system.

Jason Β· 22 April 2025

Agent replied Β· 24 February 2025

Thank you for leaving a review Jason, we are so pleased Aaron has been able to help set up your new home!

5/5

Google

Dealt with Natalie, she was really helpful and made everything seem really simple, massively appreciated!

Patrick Β· 22 April 2025

Agent replied Β· 24 February 2025

Thank you for leaving a review Patrick, we are so pleased Natalie was able to help and make the process simple!

5/5

Google

Erin was awesome!! This was seriously the best customer service I’ve ever had : )

Cooper Β· 22 April 2025

Agent replied Β· 6 December 2024

Thank you for leaving a review Cooper, we are so pleased Erin was able to help!

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