5/5
GoogleBethany was amazing help with setting up house insurance I fully recommend using this service.
Agent replied · 5 November 2024
Thank you for leaving a review, we are so pleased Bethany was able to help set up your new home!
Trusted Agent profile · Hackney
Verified
The Lettings Hub Hackney reviews
★★★★★
1,172 reviews across 1 platform
Hackney, N1 6DX
The Lettings Hub's office in Hackney is rated 3.7 out of 5 across 1,172 reviews on 1 platform, including 1,172 Google reviews rated 3.7.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. The Lettings Hub hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hackney.
Reviews
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
Google5/5
GoogleAaron Mourton was very helpful in helping me set up my tenants insurance. Thank you!
Agent replied · 24 February 2025
Thank you for leaving a review, we are so pleased Aaron was able to help with setting up your new home!
5/5
GoogleExcellent Service. Rebecca is always so very prompt in dealing with any correspondance from ourselves.
Agent replied · 5 November 2024
Thank you! Rebecca is certainly a star- always great to hear!
4/5
GoogleWebsite could use work, however, customer service is helpful. In particular Alex T was great.
Agent replied · 5 November 2024
Thanks for this! The website is currently going through some revisions- but that's great to hear Alex was great!
5/5
GoogleJunaid was very helpful and solved my query. He was also very professional and calm
Agent replied · 5 November 2024
Hi Olasunbo! Glad to hear Junaid could help you out- thank you!
5/5
GoogleBethany was clear and friendly with her delivery and mad the whole process extremely straightforward!
Agent replied · 3 December 2024
Hi Ayoola! Really happy to hear Bethany made the process extremely straight forward for you- thank you! … More
1/5
GoogleUtterly deplorable company: the process of referencing for a letting in London with these guys is akin to trying to get a fish to play tennis. Useless back and forth with stupid policies such as a maximum 16-day unemployment limit for …
Agent replied · 4 November 2025
Good afternoon Nate, We are very sorry to hear that you've been disappointed with our referencing service. Having looked into your application, we can see that your referencing … More
1/5
GoogleThis company is the most ridiculous company, I have ever come across. Estate Agents & Letting Agents stay far away from a company like this. …
Agent replied · 28 March 2026
Good morning Team Sodhi, We are very sorry to hear about your experience and understand how frustrating this must feel. … More
1/5
GoogleThey called me to ask to send one of my documents again because for some reason they didn’t clarify it wasn’t valid. The told me they will send me an email where to send the new document which they never did. I’ve been on the phone for …
Agent replied · 3 March 2025
Good Afternoon, Thank you for your feedback and we are sorry that you have had a poor experience … More
1/5
GoogleI didn't have a good experience with Letting Hub; they send a link to the guarantor and referee that doesn't work. Then no one replies to the messages or emails. The people on the phone call say it will be updated in 24 hours, but there is …
Agent replied · 14 June 2025
Good Afternoon Sameera, Thank you for your review. We are very sorry to hear that your guarantor & … More
1/5
GoogleIt’s hard to believe that a company this unprofessional is being used by legitimate estate agents. They deliberately frustrate and set up guarantors to fail, then push their own costly package where they act as guarantor for thousands of …
Agent replied · 4 December 2025
Hi Amber, We are sorry to hear that you feel this way about our company. However, we would … More
5/5
GoogleI work with the lettings hub on a daily basis to obtain references for our tenants and the referencing team there are the most thorough and efficient I have ever experienced. Yasmin Ghazanfer in particular has helped me on several occasions and is well informed, reliable and so easy to work with. I cannot recommend her enough!
Agent replied · 26 June 2025
Hi Austin! Brilliant to hear- we are so happy Yasmin could assist. Thank you!
5/5
GoogleGeorgina is always so polite and prompt in helping any questions I have, she went above and beyond helping me with the files and her colleagues. Much appreciated always as we know how under pressure you always are!
Agent replied · 24 February 2025
Thank you for leaving a review! We are so happy to hear the team were able to help and we will make sure to pass this over to Sarah and the rest of the team!
5/5
GoogleBethany was lovely helping me sort my home insurance. Very efficient and helpful. Thankyou.
Agent replied · 5 November 2024
Hi Jazmine We are so happy that you found Bethany so helpful and efficient whilst sorting … More
5/5
GoogleAaron was very informative and helpful. He explained all the options with no obligation.
Agent replied · 24 February 2025
Hi Sara What a lovely review, Aaron is always happy to support with any insurance … More
5/5
GoogleFantastic service, Bethany Cobley was clear and helped me fully understand what was needed
Agent replied · 3 December 2024
Hello Kyle, We are so happy to hear you had a great experience with Bethany and that she helped you fully understand what was needed. … More
1/5
GoogleEchoing everyone else’s negative experiences, “incompetent” doesn’t even begin to cover it. I’m self-employed and they rejected my self assessment because it wasn’t on letterheaded paper. For clarity: no company’s tax returns are issued on …
Agent replied · 21 January 2026
Good morning Samuel, We are very sorry you feel this way about our referencing service. … More
5/5
GoogleWonderful product offering by Bethany with a both professional but respectful yet friendly and welcoming attitude made the conversation go by with pleasure. Thank you Bethany!
Agent replied · 5 November 2024
Hi Vulkhan! We are so happy to hear Bethany gave great customer service when offering our products. Glad to hear you and a great experience- thank you!
1/5
GoogleWORST COMPANY. BE CAREFUL WITH THIS COMPANY. THEY WILL TAKE MONEY FROM YOU AND WILL NOT DO ANYTHING AND NOT GIVE YOU REFUND.
Agent replied · 27 April 2026
Good morning Gurpreet, We’re sorry to hear that you feel this way about our company. Please be aware that we do not collect any money as part of the referencing process. Any holding deposit would be taken by your letting agency rather than ourselves. Could you please contact us at complaints@lettingshub.co.uk to clarify what you are expecting a refund for, so we can look into this further? Kind regards, The Lettings Hub
5/5
GoogleThank you Bethany for your help and patience for set all up. Garcias
Agent replied · 24 February 2025
Thank you for leaving a review Soji, we are so pleased Bethany was able to help!
5/5
GoogleBethany was super helpful and informative. Was very patient and good at explaining.
Agent replied · 5 November 2024
Hi Muhammad Thank you so much for your lovely review. Bethany is very helpful and it's … More
1/5
GoogleI was always told if you have nothing good to say then say nothing but feel that something should be said on this occasion, I was a guarantor and sent everything off as requested on five occasions it said I hadn’t given access to open …
Agent replied · 18 December 2024
Hello, Thank you for your feedback and we are sorry that you haven't had a great … More
1/5
GoogleEvery process with these people is drawn out. You'll be fed bits and pieces of info they could have requested from you weeks ago, and whenever I email them (or phone them as I did yesterday) I get false promises and basic/automated C + P …
Agent replied · 28 January 2025
Hi Jonathan, we are sorry you feel this way about your experience. We take all feedback seriously and would like to investigate this further. Please can you provide details of your reference number via email to complaints@lettingshub.co.uk so we can look into this? Kind regards, The Lettings Hub
5/5
GoogleI have been beyond impressed with the service at The Lettings Hub. The wait time to speak to a member of the team is minimal and you are always greeted with lovely kind people willing to help and resolve the issue promptly. I can't thank …
Agent replied · 2 February 2025
Hi Monica!, This is amazing to hear! We are so glad our team makes it a smooth and pleasant experience for you. Paul, Sandra and Rachel are superstars and we could not be … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. The Lettings Hub hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hackney.
