The Lettings Hub Hackney reviews

★★★★★ 1/5

Google

I would not recommend Simply Conveyancing. I used this firm for the sale of my house, and the experience was extremely disappointing. We waited four months for them to handle the legal side of the sale, yet very little progress was made during that time. In the end, we had to change solicitors to avoid losing the sale altogether. Our new solicitors completed the work in just four days and effectively saved the transaction. Based on my experience, I would strongly advise others to avoid this firm.

Lesley · 6 May 2026

★★★★★ 1/5

Google

Do not go near this company! It took them five months to complete the sale of my one bedroom flat. I had to live with my son for months whilst they SLOWLY continued the process. Of course buying a flat was not a big earner for them so I was never given priority. They are not all qualified Surveyors. Students are undertaking the work. They are part time and tick all of the boxes at an extremely slow rate. They are still advancing in their career at your expense. I was continually chasing them up. They had no interest in completing the sale at a fair speed. It was a very distressing time for me. Kerry Tipple was one of them. Advice KEEP AWAY !

Ann · 3 May 2026

★★★★★ 5/5

Google

Lorna piggott was incredible . I had quite a difficult and irregular situation and she was so helpful and managed to get everything sorted out for me. Worth adding I did speak to several less helpful members of staff prior to this and had a very frustrating time, but Lorna was absolutely amazing and deserves 5*

Stevie · 5 August 2026

★★★★★ 1/5

Google

Absolutely appalling company avoid at all costs, their behaviours is similar to a group of thrives trying to extract money at every possible opportunity. Want to leave your policy? £20 cancellation fee unless it’s within a small window after the annual renewal. Want to actually use their insurance? £100 ‘excess fee’… my damaged item was worth £100 and I paid £15 p/m for 5 years with them… so put in all that money to basically be told I’d need to pay for my own item anyway. Cancelling policy?… on top of the cancellation fee they charged me for an extra month insurance despite them confirming my policy ended the day of cancellation Direct debit doesn’t go through? They will charge you a £15 ‘admin fee’ on top of your payment when they debit you again… Absolute vampires that will do anything at any opportunity to extract more money from you when see an opening. Avoid them

GwladForgan · 23 September 2026

★★★★★ 1/5

Google

AVOID AVOID AVOID Any type of home insurance or contents insurance that these people offer you during the process. They do not offer a way to cancel the policy in the portal when you move out, and instead ask you to call them up. They will confirm with you over the phone that the policy has now been cancelled, and will continue to charge you, then ask for more money to cancel the policy that was already cancelled. They are currently in breach of GDPR too, not providing data when legally required. Highly unprofessional company.

Keith · 14 September 2026

★★★★★ 5/5

Google

I recently dealt with Lorna Piggott at The Lettings Hub. She was amazing! She helped me get my tenants referencing through and was extremely helpful the entire time. She was friendly and bubbly and helped make sure my tenants moved in when …

Maddison · 13 June 2026

★★★★★ 5/5

Google

I spoke to lizzy and she helped me through my tenancy it was a pleasure talking to her and she was very helpful thanks Stuart

Stuart · 8 October 2026

★★★★★ 5/5

Google

Dealt with a lot of people that where just not helpful then we dealt with Sarah evenings who was a pleasure and super helpful , deserves a raise

Jeremy · 7 September 2026

★★★★★ 4/5

Google

I needed to get a tenant reference urgently for an outstanding tenant that had been failed as the other Online site didn't recognise paper statements as valid. Orlando Dennis was incredible and ensured the referencing was done almost within …

Mary · 13 April 2026

★★★★★ 5/5

Google

I would like to thank Lisa for helping me with buying my house. She was professional, helpful, and supportive throughout the whole process, and I highly recommend her. I also really liked the Simply Conveyancing system, as I was able to track the progress at any time, which helped me a lot. The whole experience was smooth and much less stressful thanks to their excellent service

Griselda · 3 May 2026

★★★★★ 5/5

Google

Spoke to Lorna on the phone regarding an applicants reference she was really good and professional over the phone and Managed to get my applicant over the line.

Alex · 5 June 2026

★★★★★ 1/5

Google

If only we could review this at ‘zero’ stars! It took us 12 months to sell a property with NO chain. Yes I will admit that the buyer’s solicitors did not help and are doubly responsible. The lack of communication and urgency throughout the process was disappointing and delayed all matters. The company policy of asking if we were still happy to complete every day the exchange was delayed was ridiculous. I would recommend seeking other solicitor/conveyancing firms for your property sales/purchase. It is your choice NOT your estate agent’s which solicitor you use.

Jo · 3 May 2026

★★★★★ 1/5

Google

Avoid completely. Major data protection breech amongst other issues. Pretty much every document sent to us was sign was incorrect and I had to ask for them to correct it. Typo in sellers name on a legally binding document, wrong amount on deed of trust. Being told everything was complete when it wasn’t. Accusing my partner of having a massive difference in money in 6 months when actually they hadn’t included 2 of the bank accounts in the first amount but had in the second, therefore showing a massive increase when there wasn’t. This was after complaining and pointing out the errors several times. Email saying we had to pay more to complete before the following day, but no phone call so I nearly missed the deadline as it was unexpected as we had been told everything was done. Recently received a letter saying ‘please find enclosed your original deed of trust but we have been sent someone else’s deed of trust and not ours. The other people must have ours. If the person sees this, please let me know (I am not sure if you can comment) as we are escalating the matter. We have tried to get hold of the firm several times and left a message, but no one has called back. Probably because they don’t want to deal with the breach. Honestly can’t say anything positive about them at all. They added to my stress as everything was wrong and had to be dealt with several times.

Sarah · 3 May 2026

★★★★★ 1/5

Google

The agent that I rented from used Lettings Hub to do their references. Lettings Hubs are incompetent and unprofessional. Their website is poorly designed and hard to read and they do not read either mails or the messages that are sent through the website. The person that I dealt with could not communicate clearly in English and this led to a lot of confusion about what information was required for the references.

David · 27 June 2026

★★★★★ 1/5

Google

If I could give this experience a zero, I would. I applied for a property through haart, who referred me to this company for referencing. I completed all the required forms and made it clear from the beginning that I was not comfortable using open banking due to security concerns. I’ve previously been a victim of identity fraud, and my bank specifically advised me not to use open banking with companies I don’t fully trust. After reading reviews about this company, I felt even more justified in that decision. Instead, I provided everything else they requested payslips, my employment contract, employer details, contact number everything expected of me. Despite this, I received constant emails asking me to verify my identity, which I had already done. They continued pushing me to use open banking, even after I clearly explained my reasons. Eventually, I spoke to someone who said it would be fine to provide three months of bank statements instead. I sent these over immediately. Later, I was told there were delays because my employer wasn’t answering calls. This is simply not true, my workplace logs all incoming and missed calls, and no such contact was made. We’re a remote company, so all calls are tracked and returned. In the end, my referencing was failed because I refused to use open banking. This has been an incredibly stressful and upsetting experience. As someone who is five months pregnant, this situation has been especially difficult. I genuinely don’t understand why large companies continue to work with a service like this.

B · 28 April 2026

★★★★★ 1/5

Google

As a ceo and owner of a group of multi million £ companies, I find it incredulous that the lettings hub allow staff (on considerably smaller salary than me) to use their wage slips for a reference, but as the company owner not myself. They need access to my private bank accounts and any tax filings I have made which are not publicly available. Apparently because I own this multi million £ company I can fudge my wageslips although we out source our payroll to Bright HR. It is easier to get a house to rent with universal credit than be a business person with a multi million £ company and get a house. Absolutely shocking. Even the compaby turnover which was shared. They actually want open banking access to my personal bank account. That has nothing to do with affordability. FUNNILY ENOUGH THEY PROVIDE A PROFFESSIONAL GUARANTOR SERVICE. WHICH PUTS THEM IN CLEAR BREACH OF IMPARTIALITY CHECKS. Also the fact we own property with zero mortgages or debt and sitting tenants is nor proof enough. Oh and they dont accept crypto as savings. It has to be in a bank account. Absolute crock of rubbish

Jason · 13 April 2026

★★★★★ 5/5

Google

I would recommend Simply Conveyancing to anyone dealing with a property transaction. As first time buyers they provided us with clear, regular updates, giving us comfort that the purchase was moving along as expected. Our lawyer, Charlotte Pawelczyk-Jones, was absolutely brilliant and I don’t think we would’ve completed as quick as we did without her! Thank you!

Alex · 27 May 2026

★★★★★ 5/5

Google

Olivia Mullings it was very helpful and friendly if I can give her 10star i will do with no hesitation strongly recommend the Lettings Hub and strongly recommend Olivia for any help thank you so much for her help and kindness

Florin · 1 January 2026

★★★★★ 5/5

Google

I had the best experience with Simply Conveyancing! I would 100% recommend and have already been telling people to use them. Ashleigh and Mollie were incredible and I can’t thank them enough! They were so efficient, helpful, friendly and if I rang or emailed, I’d always be contacted back. I really am so grateful and thank you again!

Hayley · 3 May 2026

★★★★★ 1/5

Google

Our experience with The Lettings Hub has been one of the most frustrating and unprofessional experiences we have ever had during a rental application. The entire referencing process was handled terribly. My partner was given multiple different and often ridiculous reasons for why his employment checks supposedly could not be verified. Each time we tried to resolve the issue, a new reason seemed to appear. He even asked his employer to call them directly to confirm his employment, yet after doing so they then claimed it could not be accepted because the call came from a non-landline number. They also said they required an email from before he started the job, which he actually had and was more than willing to send to them as proof. However, they refused to allow us to provide any additional documentation to support the checks. Despite repeatedly asking for clarification, no clear or consistent reason for the failure was ever properly given. Instead, we were met with constant contradictions and an unwillingness to look at the evidence we had available. Their employees were also extremely unhelpful and dismissive. They refused to speak directly to him about his own referencing and repeatedly pushed us back to the letting agents. The letting agents then directed us back to The Lettings Hub, leaving us stuck in a pointless loop where nobody would take responsibility or provide clear answers. The whole process felt unfair and extremely concerning. Given the lack of transparency and constantly changing reasons provided, it is difficult not to question whether unconscious bias may have played a role, particularly as my partner is of Moroccan descent. This entire situation wasted a huge amount of time, caused unnecessary stress, and has now left us with only a week to find somewhere else to live because the referencing failed for reasons that were never clearly explained. After looking at their Google reviews, it is obvious we are far from the only people who have had a terrible experience with this company, and now we completely understand why. We have never had such a bad experience with a referencing company before. I would strongly advise landlords, agents, and tenants to avoid using The Lettings Hub. Their process is confusing, inconsistent, and their staff are completely unhelpful when problems arise.

Hattie · 14 March 2026

★★★★★ 1/5

Google

Please report them to the Financial Conduct Authority (FCA). Their operations are clearly unethical and possibly illegal. They are an insurance company - Let Insurance Services Limited, number 06413754, trading under the name The Lettings Hub. They claim to be a referencing agency while their product is selling guarantor services. They sell a product to tenants who fail the affordability test, while they grant the affordability pass themselves. They will do everything possible to make the referencing process impossibly stressful only to get you to pay their professional guarantor services. They apply deliberate checks, have obtuse practices, non-existing communication (their phone handlers are trained to exhaust you with wrong information), until, weeks later, you may have lost the property you put the deposit on. If you know this beforehand, it's better to pay their professional guarantor fee from the start and to not fall into their crooked traps. The most despicable company I dealt with in years.

Mihai · 7 October 2026

★★★★★ 1/5

Google

If there was a negative 5 star option I would choose it. What a pathetic excuse of a company. Matt was insistent that we use 'open banking' instead of statements (even though at the time it was stated as an option and I didn't trust it). …

Graham · 30 September 2025

★★★★★ 5/5

Google

I had a very bumpy road in my conveyancing journey and Bethany Summers at Simply Conveyancing was the absolute best support and help I could have asked for. She was efficient, communicative, sympathetic and empathetic to all the various issues that arose in my particular case, and she sorted them! Many many thank yous.

Alexandra · 3 May 2026

★★★★★ 1/5

Google

Horrendous process to provide docs to qualify as Guarantor. Forms keep giving error messages and the process in completely inefficient. It’s almost as if their only goal was to make things harder than they need to be. Whoever is behind this must be utterly unqualified.

Antony · 13 October 2025