Trusted Agent profile · Hackney
Verified
★★★★★
1,172 reviews across 1 platform
Hackney, N1 6DX
The Lettings Hub's office in Hackney is rated 3.7 out of 5 across 1,172 reviews on 1 platform, including 1,172 Google reviews rated 3.7.
Tell us what you need and we'll put you in touch. The Lettings Hub hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hackney.
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
1/5
GoogleAbsolute overkill. The ID verification takes multiple attempts. The open banking is unnecessary and I'm surprised they didn't ask for a blood sample with the amount of invasive questions they ask. I will definitely consider not using an estate agent who uses this system in future.
Good afternoon, Thank you for taking the time to share your feedback. … More
5/5
GoogleThe Lettings Hub have been thoroughly professional and so prompt on the responses that once just couldn’t believe. I was in touch with Bethany who’s been amazingly helpful in setting up the insurance policy. Besides, she’s responded on the queries with professionalism, care and respect. Thanks Bethany & The Lettings Hub!
Hi Ali What a lovely review about Bethany and the great service she has been … More
1/5
GoogleRecommended by estate agent but I would not recommend. They are so inefficient. The solicitor assigned to me was on holiday twice over a week each time. It took them 2.5 weeks to respond to the queries received from the other party. Best to find a local solicitor where you can actually go to their office.
I am sorry to read about the poor service you have received, however, we are unable to identify you on our systems. Please can you email me directly with details of the property address so that I can investigate further for you. My email address is gwort@simplypropertylawyers.co.uk Kind regards Gary Wort Legal Director
1/5
GoogleFrustrating! The whole tenant/User experience with The Lettings Hub, Online has been stressful, frustrating and totally inflexible! …
Good morning Gill, we are sorry to hear that you experienced issues with the referencing application form and open banking, and will certainly ask our technical team to investigate why this was the case. … More
5/5
GoogleWhilst all the staff members are extremely helpful, Gaby has been an absolute superstar. Any issues she's been able to help straight away and goes above and beyond. I couldn't be more thankful for all her help and always being so cheerful and happy to help regardless of the circumstances.
Hi Chloe! This is amazing to hear that Gabby was a superstar like always. Thank you for choosing us for your lettings journey!
5/5
GoogleThank you Terry, for your amazing service. Regards …
Hello Dogra Estates, Thank you for this, Terry will be over the moon! … More
5/5
GoogleFinding a house in a new city, when you have learned to live in a all-in-one apartment is not an easy task. And for a perfectionist like me it is even worse. What The Lettings Hub did was words can describe. Their whole system online was …
Thank you so much for your wonderful review and kind words. We're delighted to hear that we could make your move to a new city a smoother … More
5/5
GoogleSarah and Marie were absolute diamonds today, helped me with the whole process and guided me on what I needed to do, if you're struggling I highly recommend both of them, they should be on a pay raise. I honestly struggle to understand them forms and processes sometimes, I hope my application goes through nicely and I see my first home. Thank you both, for your time and patience with me 💎
Thank you for leaving a review, we are sorry to hear you struggled with completing your referencing using the system but so pleased Sarah and Marie were able to help! Good luck with the rest of the process!
1/5
GoogleAs a landlord I am sad to say would not recommend this company. They contacted me regarding a former tenant we have had. The tenant was great paid the rent on time and looked after the property all a Landlord would want. They emailed me stating they were chasing me for a reply, as I knew I had never heard from them before I called for an explation and they confirmed they had never emailed me before. I told the agent the tenant had been brilliant and happy to let to them again, however this was not enough and after 5min I told them I was not interrested in answering any more question as I had stated the tenant had paid the rent on time every month and left the place as received which would be all any landlord would want. If any doubt the landlord or his/her agent can call me and I would be happy to pass my mob no on. Since then I have received a further email and they had told the tenant I have declined to provide a ref which is not what I told them
Good morning M Han, We apologise that you are being contacted again to provide a rental reference you have already supplied. To help us investigate this matter and ensure you do not receive any further chase emails from us, please could you email the tenant’s name and reference number to complaints@lettingshub.co.uk? Kind regards, The Lettings Hub
5/5
GoogleOur experience with the lettings hub was excellent. It is so user friendly, not complicated at all. It wasn't difficult. I really want to thank Charis so much. She is so kind and very helpful. Many thanks to the whole team at large. God bless all of you
Thank you for leaving such a lovely review Roy!
5/5
GoogleAnything insurance related can be convoluted. Not when I spoke to Jonathan Towler though. He was exceptionally efficient and helpful. I got the details and assistance I needed and within a speedy timeframe. Minutes not hours or days. Thanks Jonathan, you are a credit to The Lettings Hub.
Thank you for leaving a review, we are so pleased Jonathan was able to help make the process as quick and easy as possible!
5/5
GoogleI wanted to say a massive thanks to Kelly Towers - I have recently started working in the property industry and had a client looking to move in within a few days. …
Hello Emma, That's exciting to hear you have just started to work in the property industry. Kelly is always a superstar- happy to hear she helped you out even if she was … More
1/5
GoogleAbsolutely shocking service ! As self employed went to the most incompetent process with them end up with no flat at the end and a notice give to my current flat . If you can’t help people that are self employed because you’re incapable and …
Good afternoon, Thank you for taking the time to share your feedback. … More
1/5
GoogleMy experience with Lettings Hub has been nothing short of frustrating. The background check process has been significantly delayed due to inefficiencies on their end, with little to no communication about the reasons for the holdup. What should have been a straightforward process has dragged on much longer than expected, causing unnecessary stress. Their online portal is poorly designed, making it difficult to navigate and track progress. It lacks clarity, and the UI feels outdated and unintuitive. On top of that, customer service has been unhelpful, long response times, vague updates, and a general lack of urgency. For a service that is supposed to streamline tenant referencing, Lettings Hub has done the opposite. If you’re in a time-sensitive situation, I’d strongly recommend looking elsewhere.
Good Morning, Thank you for your feedback and we are sorry that you haven't had a great experience with us due to issues you encountered during your referencing checks, and with our customer service team. We would love to discuss your concerns with you as all feedback is important and helps us work out how to improve service in the future. Please email complaints@lettingshub.co.uk in the first instance where our dedicated team will review your reference and discuss your concerns with you directly. Many thanks The Lettings Hub
5/5
GoogleIn what proved to be a longer process than expected, I can strongly recommend the efforts of Simply Conveyancing to keep ahead of the process. Kayleigh Avery was our dedicated solicitor, of whom we can’t speak highly enough.
1/5
GoogleStay far away scam alert! Worst communication they don't listen and impose things . It's been a month and our broadband is not sorted all need is money nothing else. Whe don't have openreach available in our how he started process with us …
Good morning Mariya, We're sorry that you're having issues getting your broadband up and running. … More
5/5
GoogleJake was extremely helpful when I called to verify documents for one of our prospects, he put time and care into assisting me with a rather complex scenario which had a tight timeframe for turnaround.
Hi Ella, thank you for taking the time to leave us a review. We are so happy to hear that Jake was so helpful and will certainly pass this … More
1/5
GoogleAvoid if possible!! I was asked to act guarantor for a friend. I have done so successfully at least twice before for the same person without any issues. I am employed full time and a home owner.I provided my payslips,job contract and …
Good afternoon, Bonnie, Thank you for taking the time to contact us. … More
5/5
GoogleSpoke with Jonathan to discuss my circumstances. He was extremely helpful, clear and patient. It made me feel at ease, knowing I was not pressured into making any hasty decisions. Jonathan made me feel valued as a customer as well as being able to have a short conversation about football - loved it. Thank you 😊 …
Hi Sam! That's great to hear Jonathan helped you out- we do love football in the office. Thank you!
5/5
GoogleI spoke to Terry from the Lettings Hub. He was very helpful and empathetic. He listened to my issues and make sure it gets sorted. He has amazing customer service skills as he actively listens and solves the issues. I really appreciate his help.
Thank you for leaving a review, we are so pleased Terry has been able to help and support you through the journey!
1/5
GoogleI wish I could give 0 stars, but thats not possible. I don't know if they always have been like this, or if they just change their management, but there is literally 0 communication in between colleagues. Each and every colleagues …
Good morning Cass, Thank you for taking the time to share your feedback. … More
1/5
GoogleWhat a scam! Get a reputable insurance company. I had spaghetti Bolognese spilled on my carpet upon cleaning it. I used the wrong product which further ruined the carpet. Their determination was that this is normal wear and tear and denied …
Good morning Karen, Thank you for your feedback. We understand your disappointment and have reviewed … More
5/5
GoogleKim at the Lettings Hub has been so helpful and efficient and I've received excellent service from her. She is always on hand to help with anything which we need. She's been super helpful by explaining about the new Tenancy Record Page which is going to make life so much easier in navigating through all the tenancies. Thank you Kim for all your help, it's much appreciated!
Thank you for leaving a review Sharon! We are so pleased the team have been able to support you during your transition and with your tenants. Customer service is so important to us, so reading this review is amazing! We are also so happy you are enjoying using BOX and it has made your tenancy management journey easier. We will pass this back to Kim too who will be so pleased!
1/5
GoogleMy husband and I are jumping through hoops over and over again with The Lettings Hub. We have been approved to lease a home in Suffolk according to the our lettings agent. We have paid the deposit and first month’s rent to the agent, but …
Good morning Ellen, We are sorry to hear that you are unhappy with the referencing process. We can confirm that your referencing application was completed on 30th May, and … More
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Tell us what you need and we'll put you in touch. The Lettings Hub hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hackney.
