The Lettings Hub Hackney reviews

★★★★★ 1/5

Google

This company is a complete nightmare. I had no choice but to use them because the letting agency required it, but the process has been nothing but wasted time, at least two or three times longer than it should have taken. Yes, there is a portal, but in the link they sent me there was no option to upload the requested documents. I asked repeatedly where exactly I should upload them, but nobody ever responded. Instead, I kept receiving the same automated “urgent request” emails two or three times a day. Eventually, I had no choice but to re-send the same files by email dozens of times including highly personal and sensitive documents. I completely lost trust in how safely my information was being handled, but there was no other option. My application was never updated, and just a few hours later yet another “urgent request” came through as if nothing had been received. I called again and again; they promised to update the application, but within hours the same requests started all over again. It’s an endless vicious cycle. None of my emails or updates are reflected in the application, and communication with them is practically impossible. I have never dealt with such a frustrating company in my life. It’s a shame that part of my fees are going to this company but I had no choice. I just hope there will finally be an end to this process soon. I desperately want to move, but at this point I’m honestly wondering: will it ever actually happen? Every single day I call them and re-send the same files, only to get more robot emails asking for the same “urgent request” all over again. Avoid this company at all costs.

K · 23 August 2025

★★★★★ 1/5

Google

To the agents - good luck. To the tenants/applicants - also, good luck to you. To the landlords - you would not believe what goes on behind the scenes I had the unbelievable pleasure of working with this beautiful company for over 5 years. As an agent, they genuinely added unnecessary pain to my life. Avoid, Not fit for purpose. Use a smaller independent referencing checking company or do your own due diligence. “Life is too short for lettingshub”

Mitchell · 26 February 2025

★★★★★ 1/5

Google

if you are not a uk resident, it is impossible to get in contact with a customer service member for any general inquiry. 0 response over 3 attempts to contact them. no reply to emails sent over two weeks ago, live chat for tenants doesn’t work and they insist on contacting them by phone (which is extremely inefficient for overseas tenants - international call rates are expensive ). i dont understand what’s the point of listing your email or having a live chat if it isnt available to support tenants? to add on to this, after not receiving a single call from them for the appointment i booked, there was no follow up from them at all? there is no support for international tenants trying to move in. my initial appointment that i had booked with them was on the 25th of july - nearly a month ago now. 0 attempt whatsoever from their end to contact me (/ tenants who need assistance)

Tasha · 18 August 2025

★★★★★ 1/5

Google

If there was 0 starts I would have chosen that. Awfully complicated system. When speaking to customer service about an issue they say one thing to us and another thing to the agent when it comes to the same issue. …

Ali · 13 July 2026

★★★★★ 5/5

Google

I've been in contact with the Lettingshub to secure a new property and found them incredibly helpful and supportive. Thanks to you all and especially Junaid, who I spoke to on several occasions and could not have been more attentive and professional.

Omar · 22 April 2025

★★★★★ 5/5

Google

Big thank you to David Benyon for assisting with a new contract for all three of our branches. David helped make the process smooth and fast. He is always happy to help and is a great credit to the lettings hub! :)

Lois · 22 April 2025

★★★★★ 1/5

Google

Selling and/or buying a property is already very stressful but Simply Conveyancing have made it a nightmare for us. It’s just so hard to put everything in a text but please, if you don’t want to live a never ending nightmare where you just have to be chasing and pushing your solicitor to actually get things moving, get emails after 2 months of sending a form saying it’s been filled incorrectly just when you’ve been for more than a months to complete.. oh solicitor thinking she’s sent the searches results more than a month ago but she hasn’t.. those searches results were negative which resulted in us deciding to not go ahead with that property.. so the process was delayed given that our solicitor forgot to send the searches results.. you might also get a change of solicitor without you being informed.. and you would get all this for some high fees that you will be asked to pay despite knowing they’ve done things wrong. I’ve got nothing personal against our solicitor however, professionally she has failed us and the firm too. Your experience might be better, but this was mine and I don’t wish everyone goes through the stress and anxiety we went through. This experience has put me off ever changing house again, and this is the 3rd time I purchase a house so I know how it should work. Please go with the little solicitors office you have in your town, they’ll care more about you. Thank you for reading. Julia

Julia · 20 May 2026

★★★★★ 2/5

Google

Experience was disappointing. I received an email to say that my HR department hadn't responded with my employment reference and that I should contact my HR representative or else there would be delays with my move. When I called HR they told me they had provided everything and had infact received acknowledgement of receipt from Lettingshub. I then had to contact the estate agent to try get this issue resolved. The next day I received an email to say more information was required from me but when I logged into the portal there was nothing there to action. This confusion added extra stress to an already stressful time (moving home). Repeated push emails for items that had already been resolved was also an issue.

Terry · 22 April 2023

★★★★★ 5/5

Google

Fairly new to the Lettings Hub, I called to ask for help on an application that had been waiting for verification for a while. I was forwarded onto a lad called Tom. Tom was great! He talked me through what was causing the delay and how he was working around it. He got me through to the next step which kept tenant and landlord happy! Also was very nice on the phone, had a good laugh whilst he was working and it only took him a few minutes! Great addition to the company!

StevenAnna · 22 April 2023

★★★★★ 1/5

Google

Awful company. Referencing is absurdly strict for renting. It would be easier to apply for a mortgage. They need a ridiculous amount of things for checks. Even guarantors have to have a referee. It's utterly ridiculous. I've never had such trouble renting before. Communication with this company is dreadful. They don't answer calls or emails. My tenancy is due to start today and yet my references have not been processed. I hope I never have the displeasure of having to use this company again.

Eleisha · 22 April 2023

★★★★★ 2/5

Google

We were on a temporary move by our freeholder due to extensive building repairs. Lettings Hub have a standard form to fill in for private tenants which needs to be much more customised. Ours is a company rental. We shouldn’t have given our financial and credit checks or residential checks. Not relevant if the freeholder company is paying our rent. Unnecessary stress at a stressful time when moving. Also these checks came 10 days after the offer was agreed by the landlord and one week to moving in day. Too close to moving day.

T · 22 April 2023

★★★★★ 5/5

Google

I had an amazing experience. Bethany was very patient with me as I didn't understand what she was speaking about at first, she took time to explain and rephrase some words when necessary. She has a great sense of humour too.

Gold · 22 April 2025

★★★★★ 5/5

Google

Sam Parker. A HUGE THANK YOU ! If I could give 10 stars I would. Sam has been a huge help at The Lettings Hub. …

Kieran · 30 September 2025

★★★★★ 1/5

Google

The worst insurance company i have been ever deling with !! Just avoid them .They are not organised at all! I was calling 5th times allready to this place as they wanted to charge me double mony as they did,saying to me that they will sort it for me ! Liars, and also they added a fee to this which is their fault, so bad.Avoid guys.

Queenofswordsdominika · 12 December 2025

★★★★★ 1/5

Google

This has to be the worst referencing agent. From the rude staff to the disorganised management. There is nothing good about this agency. Run for your dear life.

Uwaila · 30 August 2025

★★★★★ 4/5

Google

Conveyancing process took ages but I don’t believe this was the fault of Simply Conveyancing, rather it was the buyer’s Solicitor. The sale was due to the death of a relative. The Simply Conveyancing solicitor insisted I needed to set up an executor account to receive the proceeds from the sale . My bank said as I was the sole executor and sole beneficiary an executor account wasn’t needed. My solicitor disagreed even though other institutions were happy to pay money from the estate into a normal bank account I’d set up specifically to manage the estate. So I jumped through the hoops and set up the executor account! Lo and behold, when the sale went through Simply Conveyancing paid the money into the normal bank account! Frustrating - left hand not knowing what right hand was doing!

Martyn · 3 May 2026

★★★★★ 1/5

Google

Used this service 5 years ago. Trying to remortgage today as fixed 5-year deal is ending. Found out from the new conveyancer that Simply failed to process and RX3 form sent to them in 2002 by the seller’s solicitors, leaving a restriction on the property. Once you complete expect no after care, contact number, ring backs, answering emails. I would always recommend a good old local firm in future. The adage of you get what you pay for and support your local businesses rings true. Avoid.

Dan · 3 May 2026

★★★★★ 1/5

Google

We had a very disappointing experience with Simply Conveyancing, marked by poor communication and a lack of organisation throughout the entire process. From the outset, our solicitor frequently failed to respond to emails. When we raised this issue, the manager assured us it would be addressed with the case worker. Unfortunately, nothing improved, in fact, communication worsened, and eventually even the manager stopped responding. The company advertises that you can contact your solicitor directly via a dedicated phone line, but in reality, calls were never answered. This made it extremely difficult to get updates or clarity when needed. Five months after being appointed, we were suddenly informed that our ID verification had not been completed and needed to be redone. We were also asked, very late in the process, for documentation linking us to the property, which should have been requested much earlier. These delays reflect a serious lack of organisation and attention to detail. Overall, the experience was frustrating and unnecessarily stressful, especially given that their fees are higher than many other conveyancers. The service did not come close to matching the promises made in their marketing. We would strongly advise others to avoid this company. Based on our experience, we wouldn’t use their services again, even if they were free.

Niloufer · 3 May 2026

★★★★★ 5/5

Google

My experience with Natalie, lettinghub wow so wonderful she has communication skills in fact setting up insurance with her was very superb sake of her patience will recommend many reading my statement to deal with letting hub especially Natalie

Anthony · 22 April 2025

★★★★★ 5/5

Google

Aaron was amazing and super helpful, he was able to put together my policy within 10 minutes but ensured I was satisfied with all parts of the process. Really grateful for his help and cannot recommend his service enough!

Becky · 22 April 2025

★★★★★ 1/5

Google

I am reading a lot of negative reviews about this place. Is this another robot system? What I don’t quite understand is why any estate agents would use these dreadful companies? Surely there must be another company that could ruin these …

Georgia · 13 June 2026

★★★★★ 5/5

Google

Sara was great, super helpful on the phone and explained everything I needed to know and made the process easier than what it may seem like.

Saleh · 12 September 2025

★★★★★ 5/5

Google

Kelly Ward was very helpful, after not being able to speed up the process and chasing for a couple of days she was able to assist in an efficient process quickly in order to get references back in time. :)

Mia · 31 March 2025

★★★★★ 5/5

Google

Aaron was very helpful when sorting out my insurance policy, he was patient and understanding and very friendly to talk to. I would definitely ask for him again if I had any more questions regarding my home insurance!

Carla · 22 April 2025