The Lettings Hub Hackney reviews

★★★★★ 1/5

Google

You guys are hands down the worst at doing your jobs! You ask me for all my information and then say it’s not enough and ask for more! It and you are a joke. I will be making a full complaint to your head office as the service I have received from the get go of dealing with you has been disgusting

Ollie · 4 November 2025

★★★★★ 5/5

Google

Bethany was extremely helpful in setting up and explaining our new Tenants Insurance policy. Great product at a good price, provided good piece of mind for us moving into our new property

Eli · 22 April 2025

★★★★★ 1/5

Google

Process was initially smooth, but then the emails were confusing, nearly every email required clarification, or had a correction email from them. They asked for the same information 4 times but in different formats, why not just get it once in the correct format? Avoid them if value your time and that of your referees

James · 22 April 2024

★★★★★ 5/5

Google

My experience with the Lettings Hub was great, I have no complaints what so ever. Terry was very helpful and kept me informed throughout my referencing process. Thank you so much.

Brenda · 22 April 2025

★★★★★ 1/5

Google

I've had nothing but (avoidable) issues at every stage of referencing and guarantor referencing with the Lettings Hub. They're constantly getting information wrong (told the lettings agent I was in rental arrears when I never have been), …

Jake · 13 May 2026

★★★★★ 5/5

Google

Simply Conveyancing have been brilliant handling the sale and purchase for us. Isobel was always available and responsive. They acted with integrity and honesty, would highly recommend.

Rebecca · 3 April 2026

★★★★★ 1/5

Google

Personally I wouldn't give them even 1 star. They are lazy, rude, miss deadlines, don't reply, are incapable of actually giving advice and worst of all add "extras" to your bill that they deduct from the sale proceeds. Their delays cost hundreds £££

Louise · 3 April 2026

★★★★★ 5/5

Google

Kiera and her team were highly professional and knowledgeable throughout the entire process. They kept us well informed at every stage and ensured everything was handled smoothly.

Sucher · 3 April 2026

★★★★★ 5/5

Google

Lorna Piggott has been absolutely amazing. She really helped me out with a tenancy last minute and worked really hard to get this through for us! thanks so much Lorna

Emma · 22 April 2025

★★★★★ 5/5

Google

As a new customer Jennie is always on hand to help guide me through any set backs I encounter and quickly and effortlessly resolves matters with little fuss. Excellent service!

Oliver · 22 April 2025

★★★★★ 5/5

Google

Very helpful and quick to sort things out. Have dealt with TLH for years and they have been excellent. Jonathan Towler was my contact today and he was extremely helpful

Joy · 22 April 2025

★★★★★ 5/5

Google

I contacted them, and the Operator (Mr. Hashne), replied instantly, he was very helpful and very polite. He helped me expedite the referencing process by completing my application, I am very grateful to him, he was patient as he guided me through the process. Thank you.

Owais · 6 March 2026

★★★★★ 5/5

Google

I had read a lot of negative reviews for this company. My experience has been completely positive. Me and my partner applied using this company, and they had us passed in less than two days. Asked me for extra documents because I am self …

Ilena · 13 March 2026

★★★★★ 1/5

Google

Discriminatory on family status, invasive and merciless If I could give 0 stars I would. The Lettings Hub are intrusive asking for much …

Hayleigh · 13 August 2026

★★★★★ 1/5

Google

I am really disappointed with this company. I do not often write reviews but this is totally unacceptable. I applied for a rental property and the check were carried out by this company. They sent a report back saying I earned £16000 over the last 12 months through open banking. But in reality they worked it out over 3 months which I was ill for few months.however my salary was still way over £16000 for the last 12 months . I asked for this to be amended but no responsibility was taken and was just sent round in circles by the agent. I was willing to provide extensive evidence about my pay but they did not accept and told me to contact the agent.

Abu · 20 March 2025

★★★★★ 5/5

Google

I spoke to Bethany , who was so lovely on the phone. Was really helpful and made me feel So at ease with all the questions I needed answering.

Kayleigh · 22 April 2025

★★★★★ 5/5

Google

I spoke to Bethany Cobley at the Lettings Hub today and I must say the experience was very rewarding. Bethany was very informative, friendly, and patient. I wasn't sure of the call at first but Bethany put me at my ease, explained …

Jenny · 10 October 2024

★★★★★ 1/5

Google

Absolutely terrible and disgusting service. They kept sending a report saying i don’t meet the required salary of 35,000 annual. I told them simple maths if i earn 3.6k x 12 that by itself is 43,200 and that does not include the extra …

Omar · 13 March 2026

★★★★★ 5/5

Google

I am delighted with the training i have had from Sam Parker. The system is really easy to navigate and I have been finding it is making this part of my job much more efficient. Sam has really been amazing and made a change to the system that has made it really easy for me to conduct my references. Sam has even checked in with me a few times to make sure everything is running smoothly and offering extra support if needed. Really 10/10 service - Thank You :-)

Linni · 12 March 2025

★★★★★ 5/5

Google

Albeit having a bit of a time of things with the referencing (no fault of lettings hub I might add) The service I've experienced over the phone has been incredible. Junaid was very helpful in solving my query and empathising with me completely.

Dede · 6 October 2024

★★★★★ 5/5

Google

Usman was incredibly helpful after around 8 calls in to try and get things resolve he managed to fix our issue in call - 10/10 customer service

Hope · 9 May 2025

★★★★★ 5/5

Google

Overall, it’s been a decent experience but I’ve just finished work at 7pm and needed to update my property passport and thought I’d give them a call, I had Chloe as my advisor and she was so helpful and patient and just an all round delight to talk to, thank you so much Chloe! She really helped me and I appreciate it very much. She’s a star

Beth · 22 April 2023

★★★★★ 4/5

Google

While the online form is somewhat tortuous, the help on offer from the team is much more useful. Both Terry and Ashlea were polite, reassuring and able to answer my queries quickly and efficiently. They also took a welcome 'common sense' …

Malcolm · 10 October 2024

★★★★★ 1/5

Google

I'm a tenant, and a very cooperative one. I'm trying to move into a new property, but Lettings Hub have made it as complicated as possible. There have been issues with my application (as I'm freelance and employed under my own limited …

Gene · 13 March 2026