5/5
GoogleSpecial Thank you to Liam and the team for the massive help! Would highly recommend
Agent replied · 15 July 2025
Hi Sven! Amazing, thank you for your kind words. We will pass the message on!
Trusted Agent profile · Hackney
Verified
The Lettings Hub Hackney reviews
★★★★★
1,172 reviews across 1 platform
Hackney, N1 6DX
The Lettings Hub's office in Hackney is rated 3.7 out of 5 across 1,172 reviews on 1 platform, including 1,172 Google reviews rated 3.7.
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Reviews
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
Google5/5
GoogleWe use the Lettings Hub to reference all potential tenants, they are very thorough in their checks to ensure all applicants are suitable for our landlords. I've dealt with Georgina on several occasions, she's always very helpful, knowledgeable and quick to deal with any queries.
Agent replied · 5 November 2024
Thank you for leaving such a lovely review Kayleigh! We are so pleased Georgina has been able to support you and your business and answer any questions you have quickly. We look forward to working with you more in 2024!
5/5
GoogleAmazing experience, Aaron was polite, very friendly and helpful, credit to the company. Thank you for making the experience so easy
Agent replied · 5 November 2024
Thank you Andrew, we are so pleased Aaron was able to help!
5/5
GoogleI called to sort out my tenancy insurance. Bethany was very friendly and helpful and got things sorted for me. Thanks!
Agent replied · 5 November 2024
Hi Giles Thank you for a lovely review about Bethany! … More
5/5
GoogleWonderful advice from The Lettings Hub concerning referencing for a property. Nigel is always informative and full of super helpful information.
Agent replied · 5 November 2024
Thanks Kiri! Glad to hear Nigel was super helpful!
5/5
GoogleI liked how Bethany was patient and polite while clarifying areas of concern.I am happy with the service received. Thank you.
Agent replied · 23 November 2024
Hello Omotola, We are glad to hear Bethany was patient and polite whilst clarifying areas of … More
5/5
GoogleTook them a while to answer but Sarah Bailey was brilliant in listening and answering all my concerns and progress .
Agent replied · 3 December 2024
Hello Raina, Sorry to hear we took some time to answer but that's great to hear that Sarah was brilliant as always- answering your concerns. … More
1/5
GoogleI have just received a phone call from the Letting Hub, stating on behalf of [my letting agency] to discuss my utilities for the new address. The male was talking fast so I could not clearly work out all he was saying, however, I found him to be rude, intimidating and aggressive. He stated he has informed my utility companies of my move, something I did not authorise. I tried to ascertain if he was selling me utilities, as they would receive a commission but he became confusing and I feel lost his temper. I am now let to believe that The Letting Hub has informed my current utilities of the move and set up utilities at the new address, something I did not authorise. I now have grave concerns that The Letting Hub has access to my personal and financial data, following this phone call they have lost my trust completely and I am worried I will be subject to financial fraud. I will be giving feedback to The Letting Hub but I hold no trust in their company or process now.
Agent replied · 3 December 2024
Hi Chester Thank you for your feedback and we are sorry that you haven't had a great experience with the utilities team. We are asking our utilities team to check the detail and they will contact you directly to discuss your feedback and concerns. To clarify we only contact customers who have opted in to this service and we would like to reassure you that there is no reason you should be worried about your data at all. We complete 1000’s of references each month for our customer’s the Letting Agents who use us and trust us to complete a robust and safe referencing service for their tenants. We have been unable to locate your details, please could you email complaints@lettingshub.co.uk with your account details so we can get this investigated for you. Many thanks The Lettings Hub
5/5
GoogleStephanie Harling was fantastic with everything I needed help with, would reccomend the Lettings hub to everyone because of her
Agent replied · 24 February 2025
Thank you, we are so pleased Stephanie has been able to help!
5/5
GoogleBethany was extremely supportive and very helpful in answering questions. She was also able to demonstrate good knowledge about products
Agent replied · 24 February 2025
Thank you for leaving a review, we are so pleased Bethany was able to help and support you through the process!
5/5
GoogleBethany was very helpful and informative and made the process of getting my home insured very simple and understandable, 5/5
Agent replied · 5 November 2024
Hi Calum! Happy to hear Bethany was a 5/5 like always, simplifying your home insurance- thank you!
5/5
GoogleJake was so helpful. Didn't rush me. Took his time. A huge asset to the Company. Well done Jake.
Agent replied · 1 May 2025
Hi Sallyann! Amazing to hear Jake was very helpful and patient- we will pass the message on! Thank you and kind regards, The Lettings Hub
1/5
GoogleHorrible . Absolutely disgusting service. The customer service is rude. Alot of their questions are very private and completely irrelevant. Lesser questions are asked when you actually buy a property. Beware, if any agent sends you this …
Agent replied · 3 March 2026
Good morning Ghayas, Thank you for taking the time to leave us a review. We are sorry to hear that … More
5/5
GoogleWe are fortunate enough to have Kim Sneeden as our Client Support Manager. Kim is my first point of contact when I have an issue and she is always very responsive and her communication is excellent. She is a credit to the business.
Agent replied · 23 January 2025
Thank you for leaving such a lovely review Sara, we are so please Kim has been able to support you and we look forward to keep working with you in 2024!
1/5
GoogleThis reviews seems to be the only way I can share my frustration. I really hope I never have to go through this company again for a reference check 🙏. We are humans not machines. Sometimes rules can be amended if the case is …
Agent replied · 2 December 2025
Good morning Shivani, We are sorry to hear about your situation; however, this is not something we are … More
5/5
GoogleAaron was really helpful and friendly, he gave us all the information we needed. Thank you for the help!!
Agent replied · 24 February 2025
Thank you for leaving a review Caitlin, we are so pleased Aaron was able to help!!
5/5
GoogleAaron was a great help in getting me the insurance that was appropriate for my needs. Friendly and helpful.
Agent replied · 5 November 2024
Thank you for leaving a review, we are so pleased Aaron was able to help!
5/5
GoogleAlex was very professional and friendly. He answered my questions well and it was overall a very pleasant conversation.
Agent replied · 5 November 2024
Hi Grace! Glad to hear you had a great experience with Alex- thank you!
1/5
GoogleLETTING AGENTS & ESTATE AGENTS - STAY FAR FAR AWAY FROM THIS COMPANY. They are the WORST company for CUSTOMER SERVICE, i mean they have no customer service whatsoever. …
Agent replied · 28 March 2026
Good morning Pawanprince, We are very sorry to hear that you have been unhappy with our service, this is … More
5/5
GoogleKrista kept us updated and took us through the process seamlessly
1/5
GoogleI am standing guarantor for my niece. This is the most invasive and poorly designed platform I have ever seen. My mortgage application on my own house was less cumbersome
Agent replied · 9 April 2026
Good morning Andy, Thank you for taking the time to leave us a review. We are very sorry to hear … More
5/5
GoogleI have dealt with Kim Sneeden and Paul Kew on the management of our client account at Move with Us. I have found them both very informative, and always offering the best products to suit our business. Great company to deal with.
Agent replied · 24 February 2025
Thank you Samantha! We will pass this back to Paul and Kim who will be so pleased to see this - here is to many more years working together!
5/5
GoogleContacted to double check my documents had been submitted correctly as I had a email asking to send again. Dealt with Sandro, he went above and beyond to help, he went through and sorted most of my application. Very grateful thank you
Agent replied · 5 November 2024
Thank you Ffion! We are so pleased Sandro was able to help and support you through the process. We will pass this back to him and the team who will be very pleased!
5/5
GoogleGood slick referencing process making life a lot easier for letting agents from the start of the process right through to drawing up the AST and utility management. Proactive relationship managers at the end of the phone and very responsive to sorting out any issues swiftly. Can highly recommend! Our relationship manager Daniel has been first class!
Agent replied · 22 April 2026
Thank you for leaving a review! We are so happy to see Dan is able to make your experience with us easy and is always able to help with your queries! We will pass this back to Dan and the team who will be really pleased to see this!
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Tell us what you need and we'll put you in touch. The Lettings Hub hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hackney.
