5/5
GoogleRob my Lawyer was great, kept everything straightforward and was always available to answer any questions I had.
Trusted Agent profile · Hackney
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The Lettings Hub Hackney reviews
★★★★★
1,172 reviews across 1 platform
Hackney, N1 6DX
The Lettings Hub's office in Hackney is rated 3.7 out of 5 across 1,172 reviews on 1 platform, including 1,172 Google reviews rated 3.7.
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Reviews
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
Google5/5
GoogleIf you’re a Tenant, PLEASE don’t let these reviews stress you out. Furthermore, just don’t even read past this one! I have had anxiety about the outcome of my references since submitting my application PURELY down to all the reading I did in this review section when the reality couldn’t have been more different! My references were complete within around 48 hours and the one anxious call I did make to the team was great - connected fast, questions answered! So, if there’s one lesson I think everyone who’s come to this review section could learn, it’s that most people will only come here to complain about a bad experience - if more people spoke up about their positive experience the good would far outweigh the bad for The Lettings Hub! I’ll leave you with this: “don’t Google your symptoms, you’ll worry” - same applies here. Submit your application, be truthful and be patient and don’t freak out about open banking, it’s not a scam and you can access the data they got very easily :) good luck!
Agent replied · 8 January 2025
Hi Annabel! This is amazing to hear! We are so glad you had a brilliant experience with the team and recommend us. Thank you very much for your kind words. Kind regards, The Lettings Hub
5/5
GoogleSpoke to Gabby regarding references, she is extremely friendly and helpful with any queries I’ve had! Always quick to resolve any issues! A pleasure to deal with!
Agent replied · 5 November 2024
Thank you for leaving a review, we are so pleased Gabby and the team have been able to help!
5/5
GoogleI cannot fault Kelly from Lettings Hub one bit, unbelievably helpful and went above and beyond!! Made my life so much easier - Thank you Kelly W!
Agent replied · 24 February 2025
Thank you for leaving a review Jasmine, we are so pleased Kelly has been able to help!
1/5
GoogleThis company even doesn’t deserve 1 star, the service they provide is absolutely terrible horrendous service. They never intend to help people, they only know how to torture mentally. Despite giving all the documents, they never get satisfied and only tries to harass innocent people. avoid this awful company
Agent replied · 21 January 2026
Good morning Sania, We are very sorry to hear that you are unhappy with your recent referencing … More
5/5
GoogleGeorgina has always been a great help will all of my enquiries!
Agent replied · 10 October 2026
Hi Candy! This is amazing to hear - we will pass the message on, thank you! Kind regards, The Lettings Hub
1/5
GoogleI recently rented an apartment through an agency, and shortly after, I received a call from Lettings Hub saying that someone from the agency had referred me to them. I was very surprised because I never agreed to take an insurance. …
Agent replied · 3 March 2026
Good morning Nygil, We are very sorry to hear that you felt pressured into taking out a Tenants Home … More
5/5
GoogleI spoke to Aaron on the phone and he was incredibly helpful at organising my insurance and ensuring I understood each detail. Would recommend to anyone!
Agent replied · 5 November 2024
Thank you for leaving a review Summer, we are so pleased Aaron was able to help with the next steps of your move!
5/5
GoogleEllie Williams is a saint, extermely helpful, lettings hub are extemely lucky to have her working for them. Thank you for all your support and help
Agent replied · 24 February 2025
Thank you Robert, we are so pleased Ellie was able to help!! We are very lucky we have Ellie, and we will pass this review back to her and the team!
5/5
GoogleWonderful product offering by Bethany with a both professional but respectful yet friendly and welcoming attitude made the conversation go by with pleasure. Thank you Bethany!
Agent replied · 22 April 2026
Hi Vulkhan! We are so happy to hear Bethany gave great customer service when offering our products. Glad to hear you and a great experience- thank you!
5/5
GoogleWhenever I phone The Lettings Hub to query updates on my applications, all staff are very helpful. The other day, I had to phone quite a few times for applications and Lorna was always at the other end assisting me. I had to call today and if was Lorna that answered by call. She was very pleasant and very helpful. Credit to the company.
Agent replied · 22 April 2026
Thank you for leaving a review Sak, we are so pleased to see the team have helped you through your journey and made the experience easy! We will pass this over to Lorna and the team who will be really happy to read this!
5/5
GoogleThank you to Cameron Gallagher for patiently explaining what insurance we needed and helping us find the correct cover for us, very kind and well-spoken.
Agent replied · 5 November 2024
Thank you Mahreen, we are so pleased Cameron was able to help!
5/5
GoogleZuhaib was brilliant! super polite and managed to complete my referencing checks in no time! he really helped put me at ease and was so efficient. Big thank you!
Agent replied · 3 March 2025
Hi Nat! Great news- glad Zuhaib could get your referencing checks completed! Thank you and kind regards, The Lettings Hub
1/5
GoogleMost of the ‘good’ review are from landlords and agents. Most of the ‘bad’ reviews are from customers, the prospective tenants who are the only party spending money in this relationship and who are treated as the fodder that owe all the other parties in the relationship a living and are made to feel they are privileged to even be entertained by them. You must do all the work yourself and if you need support with their highly intrusive ‘do it all yourself’ on line portal you are ignored. My advice from bitter experience … if you are a prospective tenant, enquire with the letting agent if they reference with the ‘lettings hub, before you view any property. If they do chose an alternative agent. If you are a Landlord and what happy tenants that will enjoy living in and respect your property… enquire with the letting agent if they reference with the ‘lettings hub, before you view any property. If they do chose an alternative agent. Below is the third and final email to help@lettingshub.co.uk that they failed to acknowledge or reply to. You will understand why they put me off spending £20,000 a year letting a property via them… “To the Lettings Hub, You are incorrect. It is I that has informed your client, The letting Agent, that i am not proceeding with the lettings hub. You do not reply to the emails you requested. You repeatedly send the same incorect information even after you have been made aware that you are at fault. Your processes destroy any good feeling toward the property the customer was considering. I had the great misfortune of having to endure the horrible customer experience you provide the last time I moved . The result of which was that the thing I was looking forward to most about my new home was moving out and I hadn't even moved in yet. I had hoped you may have improved in the past two years and now provided some modicum of customer service and a vaguely pleasant customer experience. Unfortunately I have found that you are still the shambolic company you were two years ago. As a consequence of this I refuse to place my business with the lettings hub or any business that is associated with you.”
5/5
GoogleBethany was really helpful in getting us set up with our insurance policy. The call was quick and easy and she detailed everything clearly.
Agent replied · 5 November 2024
Thank you for leaving a review Teighan, we are so pleased Bethany was able to help make it quick and easy!
5/5
GoogleExcellent and professional service provided by Bethany Cobley. Left me 100% confident that I have the appropriate cover for my personal circumstances. Thanks Bethany
Agent replied · 5 November 2024
Hi Christopher We are so happy that you found Bethany so professional, thank you for your … More
5/5
GoogleThank you to the team and especially Lorna… Fantastic help as always, very knowledgeable and resolved some issues quickly and efficiently!! Greatly appreciated!
Agent replied · 24 February 2025
Thank you Joseph, we are so pleased Lorna and the team were able to help!
4/5
GoogleReally easy to navigate the Web page. And Aaron went through everything so I understood before agreeing to everything. Would 100% use again
Agent replied · 5 November 2024
Thank you, we are so pleased you had a great experience Shannon!
5/5
GoogleJames Fenton was the advisor I was dealing with, was very helpful and was never frustrated with my repeated questions, nice customer service
Agent replied · 5 November 2024
Thank you for leaving a review Nisarg, we are so pleased James was able to help!
5/5
GoogleBethany was really so patient and thorough. She answered all my questions so well, I’m convinced I will be having a great experience.
Agent replied · 5 November 2024
Hi Nweke! Glad to hear Bethany was patient and answered all of your questions- thank you!
5/5
GoogleCalled up in a panic re: tenancy application issue and was immediately helped by Sarah. 100/10 service, cannot fault.
Agent replied · 4 June 2025
Hi Mark! Amazing to hear- we are so glad Sarah could help you out. Thank you and kind regards, The Lettings Hub
1/5
GoogleA very bad company that I do not recommend to anyone. When you buy a property, they give your file to a lawyer every day and after 10 weeks they say we do not work for you and take your money. When you ask them for an explanation, they block your number and email. This is a very bad company. I do not recommend this to anyone.
5/5
GoogleSam Parker helped us through our finalising details on property passport this included out next steps at purchasing the appropriate house insurance she was an absolute delight to talk to and made the experience thoroughly enjoyable. Sam is such a kind and friendly person she made the journey so easy it was like chatting to a friend yet in the most professional way. We were incredibly happy with our choice of insurance. Thankyou to Sam. James and Lucy.PositiveProfessionalism
Agent replied · 12 January 2025
Wow! Thank you so much for the kind review. We're over the moon to hear that Sam was able to help make the final steps preparing for your move so easy. We hope you'll both be very happy in your new home. Good luck with your move!
5/5
GoogleWe recently went through the process of finding a new rental property and Abigail made the referencing process as smooth as possible. Abigail Wells was on hand to answer any questions we had and made sure that the whole process was easy. Great experience, thanks Abi.
Agent replied · 5 November 2024
Thank you Aaron, we are so pleased Abi was able to make your journey as quick and smooth as possible, answering any questions! We will pass this back to her and the team who will be so happy!
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Tell us what you need and we'll put you in touch. The Lettings Hub hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hackney.
