Trusted Agent profile · Hackney
Verified
★★★★★
1,172 reviews across 1 platform
Hackney, N1 6DX
The Lettings Hub's office in Hackney is rated 3.7 out of 5 across 1,172 reviews on 1 platform, including 1,172 Google reviews rated 3.7.
Tell us what you need and we'll put you in touch. The Lettings Hub hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hackney.
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
5/5
GoogleBethany was a great help. She explained the terms of the policy well and answered all my questions. She also did a requested call back to continue our conversation since I had prior obligations that interrupted our discussions.
Thank you for leaving a review Therese, we are so pleased Bethany was able to help and spoke to you at a time that suited you!
5/5
GoogleSuch a great company Really have the personal touch and look to get the very best for tenants and landlords alike I recommend ewe move to any tenant or landlord .. it is such a breath of fresh air to find an agency who understands these are homes not just flats and houses The ladies I met at ewe move were so lovely yet professional .. this is 100 % the way to protect landlords and tenants
Hey Ally was an pleasure meeting you and wish you all the best for the future. Always here to help. Kind regards Anita
5/5
GoogleVery helpful and proactive team. Anita was extremely supportive and always available for any questions. She made sure all the processes were done smoothly. Overall a very good experience.
Thank you Bhairavi, was a pleasure helping you and wish you loads of happy memories in your new apartment. Enjoy!!!
5/5
GoogleLorna at the Lettings hub and Absolute Angel. Thank you so much for your professional support . I highly reccomend this fabulous company and most of all Lorna. A credit to the Letting hub.
Thank you for a lovely review Moira, we are so pleased Lorna was able to help!
1/5
GoogleThey have the most glitchy site I have ever seen; the absolute worst user interface and their customer service is abysmal. I have been dealing with them for the past week and it has been a pain.
Good morning, Thank you for taking the time to share your feedback. … More
5/5
GoogleCameron talked my partner and I through the various insurance options (contents/liability), and was extremely patient with us as he went through all the questions asked. Got everything sorted through him and was very kind. Thanks Cameron.
Thank you for leaving a review Chelsea, we are so pleased Cameron was able to support you and your partner through the process! We will pass this back to him and the team - good luck with your move!!
3/5
GoogleWebsite was fine to use to get the job of referencing done. Not very easy to speak to someone about issues/concerns however. Had a period when they had their out of office phone message on at 2pm on a Monday for no apparent reason. We were also told one thing by one member of the team on the phone, to then speak to someone later that week who completely contradicted everything we had been told previously.
Thank you for leaving a review Alice, we are sorry to hear that you struggled to get through to our team for help. Unfortunately we did experience telephony issues on the day in question which is the reason why our phone lines were temporarily down in the afternoon and you experienced the automated message. This was resolved very quickly by our provider and we do hope you managed to get through to us as soon as our phone lines came back up. In order to look into your feedback regarding the contradictory information being given out by staff members, please could you provide further details of your application reference number and the property address via email to complaints@lettingshub.co.uk? Many thanks!
5/5
GoogleI'd highly recommend Lisa Lane at Simply Conveyancing. She was responsive and understanding as well as being efficient in quite a complicated sale. Thanks again, Lisa.
5/5
GoogleA big thank you to Kim at Simply Conveyancing Property Lawyers.I had a great experience,She was helpful kept me updated and handled everything proffessionally.I am happy with the service.
5/5
GoogleVery efficient and personable! Everyone I spoke to at the Lettings Hub was more helpful than expected. I genuinely believe everyone is going above and beyond at that place! And a massive and special shoutout to Mimi on the live chat who was friendly, kind and even reached out by telephone to support me. I couldn’t have asked for better.
Thank you for leaving a lovely review! We are so proud of our team and how they do the best for all of our customers! We will pass this back to the customer support team who will be so happy to see this!
5/5
GoogleWe’ve recently started using the services of Lettings Hub and can honestly say that we are delighted with the services that they provide. Our dedicated account manager Jennie has been incredibly helpful, supportive and efficient. The platform is so easy to use and navigate. We are really pleased we chose The Lettings Hub and can recommend them with absolute confidence.
Thank you Carolina! We are so pleased BOX is making your tenancy management easier and the team have been able to support you through the process! We look forward to working with you more!
1/5
GoogleAs a ceo and owner of a group of multi million £ companies, I find it incredulous that the lettings hub allow staff (on considerably smaller salary than me) to use their wage slips for a reference, but as the company owner not myself. They …
Good afternoon Jason, Thank you for taking the time to share your concerns. We are sorry to hear that … More
5/5
GoogleHad a fantastic experience arranging tenant insurance with this company. Aaron Mourton was very helpful explaining everything to me and guiding me through the terms and policies and picking the right plan for me, highly recommend
Thank you for leaving such a lovely review Ryan, we are so pleased Aaron and the team were able to support you!
3/5
GoogleForms are a pain to fill out but the staff are helpful and responsive so that makes things better (upgraded from one star)
Good morning Drew, Thank you for contacting us. We have reviewed your application form and we can see that you have entered the text 'useemail' within the best contact number for referee field. Please remove this text and you should be able to proceed with submitting your form. If you are still experiencing issues, please contact our support team who will be more than happy to assist on 0345 241 0762. Kind regards, The Lettings Hub
5/5
GoogleSam Parker, Terry Newing and Florina Gaina have been amazing support. Their job is certainly not an easy task, everyday filled with challenges, yet they still push through and do not give up until they get you a solution and solve your …
Hello Christine! This is absolutely amazing to hear. Sam, Terry, and Florina will be so pleased … More
5/5
GoogleGeorgina has been such an amazing help with assisting with referencing all of our applicants here at our estate agents. …
Hi Soph! Amazing to hear- Georgina is a superstar! Thank you for this and for choosing our services. … More
1/5
GoogleWhere to start, loss of bank details, trying to charge twice for the same service. Spending three months raising inquiries on behalf of a bank that was not actually involved in the sale. Sending the contract out to allow them to act on our behalf 5 times over 5 months, as they kept misplacing the signed one. Oh, and raising all of this as a complaint and being told we'd get an official response within 30 days, that was raised on the 16th of January... and still no official response. We had our buyer in the estate agents' office, peeved as it was taking so long. Phoned the solicitors for them to confirm they have the documents, just haven't got to them yet, but they would get to them today (Thursday am), nothing, phoned Friday, no answer, and guess what.... still no response. At this point, their service has been so terrible, I'm half expecting to find that when we do eventually complete, they'll have given the house to the wrong person.
5/5
GoogleExcellent customer service from Junaid. He is very conversant with the process and patient to understand issues. The icing in the cake is his ability to resolve challenges. thanks Junaid!! your service is supper excellent!!!
Thank you Nathan, we are so pleased Junaid was able to help!
5/5
GoogleI just got my home insurance thing set up by Bethany Cobley , she was really amazing, she made me understand by taking her time to explain everything about the insurance cover. Thanks Bethany
Hi Oyinbo Thank you for your lovely review, we are so happy you found Bethany so helpful. … More
5/5
GoogleBethany was great with helping us sort out the contents insurance, she made us feel comfortable and answer all questions as well as explained the policy in detail. Very comforting for first time renters!
Hi Isabella, We are so pleased to hear that Bethany was excellent and thorough when helping you with contents insurance! Good luck with everything and thank you!
5/5
GoogleGreat law firm. I have used them over 50 times. Always been great. Thank you to Bethany Summers especially but the whole firm is brilliant.
5/5
GooglePutting a liability insurance in place with Troy from lettings hub was a good relaxing experience the policy was explained clearly and precisely without any confusing jargon Troy made this experience so easy would highly recommend Mark Bennett
Hi Mark! We are so happy to hear you had a relaxing experience with Troy- thank you so much … More
5/5
GoogleKelly Towers is extremely helpful, polite and patient she is a credit to the team there and I hope she picks up the call everytime that I ring!
Hi Jamie! Amazing to hear- Kelly is definitely a superstar. We are so happy she could assist you. Thank you!
5/5
GoogleI had technical difficulty and my agent suggested me calling Letting Hub directly. Junaid was excellent, not only he identified the technical issue but also assisted resolving the problem. Wonderful and efficient service.
Thank you for leaving a review Jeanne, sorry to hear you had some issues with the system. We are so pleased Junaid was able to help and ensure you were able to continue with the process!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. The Lettings Hub hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hackney.
