Trusted Agent profile · Hackney
Verified
★★★★★
1,172 reviews across 1 platform
Hackney, N1 6DX
The Lettings Hub's office in Hackney is rated 3.7 out of 5 across 1,172 reviews on 1 platform, including 1,172 Google reviews rated 3.7.
Tell us what you need and we'll put you in touch. The Lettings Hub hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hackney.
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
5/5
GoogleVery happy with the service. Everything was handled professionally and very quickly from start to finish. Communication was clear, and there was no unnecessary back and forth from my property lawyers. The whole process was smooth and efficient throughout. I truly appreciated the professionalism, responsiveness, and attention to detail. Highly recommended.
1/5
GoogleAs a tenant this was the worse experience I had ever . There was lot of incompetent factor dealing with the agents and unbelievable demands - like total access to my bank account which not even my family members have and so many many …
Hi Ana-Maria … More
5/5
GoogleI work for a very busy Lettings Agent and often i have to call them,Lorna Piggot is an absolute star and deserves a shout out for her professionalism and knowledge and going above and beyond to help. Thank you Lorna for all your hard work and i truly appreciate your assistance whenever i call. Brilliant service. Sal
Thank you for leaving a review Sal, we are so pleased Lorna has been able to help support you and your business!
5/5
GoogleSpoke with Jonathan to discuss my circumstances. He was extremely helpful, clear and patient. It made me feel at ease, knowing I was not pressured into making any hasty decisions. Jonathan made me feel valued as a customer as well as being able to have a short conversation about football - loved it. Thank you 😊 …
Hi Sam! That's great to hear Jonathan helped you out- we do love football in the office. Thank you!
5/5
GoogleI would like to express my sincere thanks to Daniel Kirui for managing the sale of my property. Despite the challenges and the need for constant follow up with the buyers, Daniel remained proactive and kept me fully throughout the entire process. His professionalism and dedication were greatly appreciated.
3/5
GoogleWould like to personally thank Erin for helping to progress with my reference checks. After 3 days and many ongoing calls which were going nowhere, Erin seemed to progressively move my checks to the next stage in an instant phone call. …
Hi Ahmed, thank you for taking the time to leave us a review. We are sorry to hear you had to contact us on a few occasions to progress your referencing checks, however we are so pleased to hear that Erin was able to help you. We agree that she is a superstar and will pass this lovely feedback onto her! Kind regards, The Lettings Hub
5/5
GoogleAnita and Will are the most honest, professional, understanding, experienced estate agents I have never met! Believe you me I met many from different agencies but never like them!! Great communication skill, always on the case and the best think of all they promised to sell my house and they did!! They work well together, always available to talk, they really have gone above and beyond so please look no further and trust them! I cannot be happier with the outcome! Thank you so much Anita and Will, I could have not done this without you! You kept me sane!!
5/5
GoogleHaving worked with The Lettings Hub for a number of years now I cannot fault their service. A user friendly platform that works well for agent and tenant alike. A dedicated tenant line and the new addition of online chat with real people provides the personal touch. Referencing is completed quickly and efficiently with detailed notes forming a comprehensive timeline. Nigel offers a wealth of understanding from both a business and layman perspective especially when discussing new initiatives. Hannah, Holly, Karen & Jade are always quick to offer help, explanation and assistance at the end of the phone.
Thank you so much Hayley, we could not be happier that you are pleased with our referencing service, platform and live chat! We appreciate you taking the time to write this review and will pass your wonderful feedback onto Nigel, Hannah, Holly, Karen and Jade!
1/5
GoogleI *promise* you the positive reviews are fake. The most long-winded, invasive, demanding referencing process I’ve ever encountered. God forbid you need to contact them. I’ve met walls more communicative. Phone calls? Don’t even bother trying. Email? Nobody is checking. Live chat? A *genuine lie* - there’s nothing live about it, you just submit a form. It took us three weeks to do two simple references and each step was only completed after incredible efforts from us to reach anybody at Lettings Hub. It would be hysterical if it wasn’t so utterly awful. The worst service I have ever received from any business in my entire life.
We are sorry you feel this way about your experience with us. We aim to make moving easier for tenants. So we can look into your experience, you can email compliants@lettingshub.co.uk to provide more information.
1/5
GoogleOur experience with Immediate Move has been nothing short of a nightmare. After urgently needing to relocate, we opted for their services with the assurance that we could move on the exact date required. However, as the anticipated day arrived, we found ourselves stranded without any tenancy agreement in hand. Despite our repeated attempts to reach out via calls and emails, we were met with nothing but confusion and unresponsiveness from their end. This lack of communication and failure to fulfill their promises has left us in a dire situation, needing to move immediately but without the necessary support from the company. We strongly advise others to reconsider using Immediate Move for their relocation needs.
Hi Mahsa, we are very sorry to hear about your relocation experience. We are The Lettings Hub and we completed your tenancy application, I can see that your referencing checks were completed on the same day your application form was submitted so we are unsure as to the reason why you experienced delays with the tenancy agreement. Please raise your concerns directly to your relocation agent and hopefully they will be able to assist you further. We do hope you have now been able to move into the new property successfully and wish you all the best.
4/5
GoogleWe had a pretty stressful process with the lettings hub and it can be long-winded, the referrals team could have done our references faster considering all documents were submitted way before we got calls asking for them. The Insurance team, however, is brilliant - especially Isabella, she's the reason we're leaving a 4* review - she was very friendly and informative over the phone and setting up our policy didn't feel like a chore. Thanks, Isabella! - Egle and Patrick
Hi Egle & Patrick, we are sorry to hear this is how feel about your experience. We try and make it as easy as possible for all of the users of our platform to store everything in one place, however we have passed this over to the right team to look into. We are so pleased the Insurance team and Isabella, was able to support you with setting up your home, and we wish you the best of luck with the rest of your move!
5/5
GoogleThe service I have received from Cameron was second to non. I had a couple of rough days and didn’t have the time to engage in our first telephone call and he granted me a blessing by doing everything on my terms. The respect and manners showcased by Cameron was a credit to his character and he is a credit to The Lettings Hub. Not only did he finalise everything in a stress free manner, he also gave me time to express my doubts and made the whole process easy. Couldn’t rate him higher as it doesn’t allow me but if we’re going on an out of ten scale. He would be an 11/10.
Thank you for such an amazing review Jay! We are so pleased Cameron was able to help and make your moving journey a little less stressful. We love the 11/10!! We will pass this back to Cameron and the team who will be so happy.
5/5
GoogleHad previous insurance company just cancel a policy. No correspondence to inform of this. Agent recommended TLH. Spoke to Izzy. Such a helpful lovely person to speak to. Full of information for my questions. We also had a laugh. To hear someone with the same personality as me was great. AI has taken away the personal side of phone calls now. Please do not get AI here. Thank you Izzy for being so helpful. It was a pleasure talking with you. All the best in the future. Hope Izzy gets to see this review.
Thank you for leaving such a lovely review Nikki, we are so pleased Izzy was able to help with setting up your home insurance! We believe people make a big difference in the customer journey, and we are so pleased you had a great experience. We will pass this back to Izzy and the team who will be really happy!!
5/5
GoogleI can’t put into words how helpful and on-it The Lettings Hub team has been. A special thank you to Beth and Orlando, who are extremely responsive, supportive, and always willing to assist. …
Good morning Zara, thank you for taking the time to leave us a review. Customer satisfaction is really important to us, and we are so pleased to hear that communication has improved recently. We will pass on your thanks to Beth and Orlando and hope you continue to be impressed with our service!
5/5
GoogleWas having a few technical issues with the Lettings Hub and after speaking to 2 different women and felt like I was getting nowhere, (just rushed off the phone with no solution), until I spoke to Paul! He was SO helpful and got everything sorted over the phone for me straight away! Wish I had spoken to him sooner! AMAZING SERVICE and actually sorted out my problem and gave me a solution right away 🙏🏻🙌🏻👏🏻 THANK YOU PAUL 🥳🙏🏻
Thank you for leaving a review Sapphire, we are sorry to hear you had some technical issues with the system. Our journey is built to be as smooth as possible so we will pass this over to the relevant team. However we are so happy Paul was able to help and solve the problem so quickly!!
1/5
GoogleOur sellers are currently using this firm and they are hopeless. Currently risking the whole chain collapsing for one last thing which they’ve sat on for several weeks. If anyone in your property transaction are using these make sure you chase regularly. They will forget your case even exists. Will happily delete this review if I’m suddenly proved wrong but it seems they have gone completely missing.
We are sorry to read the content of your review, however as you have stated in your review, you are not a client of Simply Conveyancing. Unfortunately, in these circumstances for regulatory and client confidentiality reasons it is not possible for us to correspond with you directly. We would suggest that you speak directly to your own Solicitors regarding any concerns that you have in relation to this matter. With our kind regards, Simply Conveyancing
5/5
GoogleWe had a really good experience with the team. Anita has been extremely supportive and proactive. Ensured smooth processes at every step of the way, maintained detailed and constant communication, and retained a positive attitude throughout. Would give them a 10/10 if that was an option!
Thank you Riddhi for the lovely review. Was a pleasure helping you get your first apartment. Enjoy it and make happy memories. Always here to help if needed in future too. … More
5/5
GoogleI spoke to Terry who was so helpful and patient with me. He explained this so clearly and really helped me with what I needed help with, fantastic!!! I am now waiting.to sign all my tenancy documents, …
Hi Natalia! That's amazing to hear Terry helped you out. Thank you so much- we are excited for you!
5/5
GoogleAnita Chang was the agent that dealt with me and I must say, it was a great experience. Things started really well as she was on time, which is extremely important to me. She was smiling, professional, respectful. All of these things put me …
What a lovely review Racine Thank you so much This means alot to me and the Ewemove team. We will always be available to help. … More
5/5
GoogleWe have recently started using the Letting Hub to outsource our tenancy referencing and onboarding procedures. I can confidently say that without a doubt this is the best software we use in our business. Our account manager Jennie has been at the end of the phone for me answering questions in a both helpful & supportive way - she has been amazing. I would recommend the Lettings Hub to absolutely everyone in need of a referencing company.
Thank you for leaving a review Jack! We are so pleased you are having a smooth transition over to BOX and you are enjoying using it!! We will pass this over to Jennie and the team too!
1/5
GoogleHorrendous system. Not only is the technical side of things a complete nightmare to navigate. They start trying to sell you things without permission, calling and emailing then not allowing you to complete the application process to stop them contacting you, without signing up for their affiliated services. Appalling
Good morning Kerry, Thank you for taking the time to share your feedback. … More
5/5
GoogleSarah was absolutely fantastic, got both mine and my partners referencing form done in minutes, which is fantastic considering our irregular circumstances. She was happy to help with anything we needed, and was polite and did everything …
Hi Evelyn! This is amazing to hear, we are glad Sarah could help you out. She will be delighted to hear this. Thank you!
5/5
GoogleI have just finished a call with Cameron Ghallagher to set up liability and contents insurance with him. He was excellent from start to finish. Very informative and clear in regards to what the insurance was for and what it covered and talked me through setting up the direct debit. Thanks Cameron
Thank you for leaving a review Tommy, we are so pleased Cameron was able to help set up your new home!
5/5
GoogleAnita and Will are outstanding! They took all of my stress away during the sales process. Always responsive and giving honest and professional advice. They even went that extra mile to bring snacks for me when I came to the property after a long day at work, and coached me through the sadness of losing a valued home. I cannot reccomend them enough. Do not use anyone else!
Thank you so much Reshmi for such a lovely review. We hope you are happy in your new chapter in life and we wish you all the best. Sending our regards. Anita and Will
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Tell us what you need and we'll put you in touch. The Lettings Hub hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hackney.
