The Lettings Hub Hackney reviews

★★★★★ 5/5

Google

Lorna thank you so much for your service. Great service to make your clients smile. Thank you once again.

Emmanuel · 30 April 2026

★★★★★ 1/5

Google

Asking my job contract and NI, bank statements, and 3 months payslip? is directly related to tenancy? According to website They are trading as letting hub but in real Let insurance …

Rahat · 13 January 2026

★★★★★ 5/5

Google

I was having difficulty in completing some documentation and I phoned The Letting Hub for assistance. I was put through to Junaid who was an absolute star 🌟 in helping me complete the forms and he then submitted the documents on my …

Merilyn · 30 September 2025

★★★★★ 1/5

Google

This is quite possibly the worst customer experience I've ever had. It's such a shame because the staff are trying, but there is only so much they can do with arbitrary and ridiculous hurdles the lettings hub system expects tenants to go …

Jaydee · 30 September 2025

★★★★★ 5/5

Google

I had a great experience using Simply Conveyancing for my recent move. The entire process was smooth from start to finish. What really stood out to me was their online portal and app, it made uploading documents and tracking the progression of my sale incredibly easy and stress-free.

Nicola · 28 May 2026

★★★★★ 5/5

Google

Had a few technical issues with the AST creations but my Account Manager Kim Sneedon has been fantastic at responding to these and getting them resolved, always calling me straight back. Excellent service.

Xpert · 22 April 2024

★★★★★ 5/5

Google

We've recently worked with Mimi at Letting Hub to help secure approval for our lease. She was so quick in addressing our needs, and made the process pain free! 5 stars for Mimi

Joshua · 22 April 2024

★★★★★ 5/5

Google

First time ever applying for a tenancy and Georgie kept us informed every step of the way. We always knew what was going on and always acted quickly when something went wrong . Every step was explained and we always had updates. Very efficient and would recommend 1000%

Catherine · 22 April 2023

★★★★★ 5/5

Google

Aaron is very kind and helpful. Best experience ever.

Mie · 22 April 2025

★★★★★ 5/5

Google

Aaron was very helpful and knowledgeable about the product.

Jax · 22 April 2025

★★★★★ 5/5

Google

Excellent customer service Bethany was extremely helpful 😊 …

Sheryl · 22 April 2025

★★★★★ 1/5

Google

Dreadful! The phone operators are pleasant to deal with but they are having to manage an inflexible system. I am being checked as a guarantor. Emails are sent requiring online access to one's bank account to check recent activity. I can't …

David · 30 September 2025

★★★★★ 1/5

Google

I didn't had a very good experience from this agency, I have already linked my bank account with them and provided employment contract along with 3 months payslips they requested. Now they want a letter from my employer and they informed …

Shivalkar · 30 September 2025

★★★★★ 5/5

Google

I had a lovely interaction with Sarah. She was so helpful and took the time to ensure my documents were loaded correctly. I appreciated her knowledge and helpfulness. She made notes in my file as well to ensure that the agents who were reviewing understood my situation as I am from abroad and thus my information would be a bit more a challenging. Great customer service!!

Jasmine · 13 December 2024

★★★★★ 5/5

Google

If you’re a Tenant, PLEASE don’t let these reviews stress you out. Furthermore, just don’t even read past this one! I have had anxiety about the outcome of my references since submitting my application PURELY down to all the reading I did …

Annabel · 16 September 2025

★★★★★ 1/5

Google

Absolutely terrible company to deal with. Unfortunately the estate agent we were renting with are currently using Lettings Hub to manage the reference process. They were pushy to get information, and then when they received that information would take their sweet time. Add to that the final step of the process, where they use scare tactics to try to get you to purchase contents and damage insurance through them (shock they probably get commission), and you get the sense of a company just interested in making a buck off the reference process. Not interested in people or service whatsoever.

Sam · 22 April 2024

★★★★★ 1/5

Google

I swear all the positive reviews here are fake . We have been literally homeless from a month just because this lettings hub referencing process i mean who ask for employer references from HR of the guarantor even if you give them pay slips and employee contract. Forget about communication w them a toddler has more sense . At first you’ll upload everything on the portal and then it vanishes as if you haven’t filled it . This is the most time consuming process that i have ever seen . If you are looking for a house and you have guarantors forget about getting a house from lettings hub . Now this is the second time we applied for the different Building tey are also w lettings hub and now they want to HR of guarantors to call them and wait for 5 mins to connect the call, no professional person has this much time . The whole process seems like YOU ARE THE ONE WHO IS IN NEED AND THE PROCESS WILL HAPPEN AS LETTINGS HUB WANT. STUDENTS SHOULD FORGET ABOUT GETTING A HOUSE FROM LETTINGS HUB NOT HAPPENING LADS.

SAI · 22 April 2024

★★★★★ 1/5

Google

Impossible to get a response either via email, ‘live’ chat or phone. Live chat asks for a message to be sent. Automated email responses. I have never had a personal response to any information sent. Excessive amount of time to review information meaning tenancy at risk. Currently on my 8th call of the day, listening to holding music. Unable to get through to speak to anyone. *Update - nearly 2 months after sending a complaint, I still haven’t received a response. The amount of reviews stating how appalling the tenant referencing is, should not be over shadowed or confused by any better reviews for them selling insurance.

Sarah · 22 April 2024

★★★★★ 1/5

Google

The positive reviews *cannot possibly be true* I took out insurance with them and was due to collect the keys from agent with date agreed. Two days before received a barrage of emails & phone calls, rude, intrusive and completely incorrect information. My husbands accountant was contacted today with utterly incorrect information about his salary. Actually have had to drop the rental we would have loved despite arranging internet to work from home and a new settee which now doesn't have a delivery address. Probably will have to donate to a charity. Everything has had to be cancelled and we have to leave our present rental shortly

Jane · 22 April 2024

★★★★★ 1/5

Google

Quite possibly the most INEPT, USELESS "business" I have ever had the SEVERE misfortune of dealing with. In summary: - The web portal simply does not work, it's impossible to upload documents so you have to email them instead. - If you email them it takes a good few days for it to even be acknowledged let alone processed. - If you call them you will be on hold for 10 minutes then the call will go straight to voicemail (they never get back to you). If you try again 3 or 4 times they might pick up. - If they do pick up, you will be speaking to someone who can't help you in any way except passing on messages, you can't be passed over to managers etc. - If your documents don't fit the exact required template and detail they expect, they will reject them, even going so far as to insinuate they may not be genuine? Yet when you ask what is missing/incorrect they refuse to tell you. - Senior managers/account managers hide under a veil of anonymity as they are embarrassed by the sheer degeneracy of their company. If your lettings agency uses this service for referencing you might as well start looking for another house.

Finn · 22 April 2024

★★★★★ 1/5

Google

Terrible service. It took over three weeks to complete referencing checks, only for my son's rental application to be declined. As guarantors, we were at no point informed. This agency expects the clients to do all the work for them, requesting that proposed referees call them, only from a landline, not a mobile. I received many requests to contact the office but did not receive a single reply to any of the emails sent or any response to the voicemails left. In all the calls I made, I could only get through once. Nearly a month has been wasted. We were subjected to the most intrusive financial checks as guarantors. I have never, in all the years of acting as my children's guarantors, experienced a service as bad as this. Avoid.

Caroline · 22 April 2024

★★★★★ 1/5

Google

Pathetic service, we are given 15 days to complete a referencing check, and they sit back and take their sweet time, not having any empathy for people going homeless. We are already well past the tenancy's due date, and they have yet to progress with the reference checks. The people you manage to get in touch with after 10 call attempts a day can be one of the most insensitive call agents with no regard for stressful situations applicants face. Reading all the other reviews worries me as most of them seem to have experienced the same situation and, in the end, were left homeless.

Abdullah · 22 April 2024

★★★★★ 1/5

Google

Genuinely awful service. I never really leave negative reviews, but this has been the most long-winded, exhausting journey. Claim they never received documents that they did in fact receive. Would also claim they needed no further information multiple times, then weeks would pass and there would be no progress on the application, only for you to wait about 2 hours on hold for multiple days to find out they had issues with your referencing that they never bothered to communicate with you. The team on the phone are usually condescending and patronising, don't actually listen to what you tell them, and most don't understand their job very well. I find this particularly interesting as my partner called and was not spoken to in the same tone I was. The livechat feature is a sham to be frank. After several messages I received a reply to one, 3 days later. It was an automated response. Even my letting agent informed me that they were useless, never respond and generally do not listen. You would think given the importance of such a service they would have a singular grain of competency between them. But it seems they have yet to find it. It would be faster for me to go to Peterborough myself rather than having to listen to their hold music for hours at a time, every day to talk to them about issues that they have caused and mistakes they have made.

Mia · 22 April 2024

★★★★★ 1/5

Google

I think one of the worst companies that I have ever seen. Of course, it wasn't our choice and we had to work with them but I suggest all real estate businesses to stay away from them. I was on the phone with them everyday because everyday they made an excuse for a new document. It was one of the most stressful weeks of my life and it is finally over. If an agent is working with them I will never rent a place from that agent ever again.

Samet · 22 April 2024