The Lettings Hub Hackney reviews

★★★★★ 1/5

Google

The most SHOCKING company I’ve ever had the displeasure of dealing with. 6 weeks into referencing and each time one thing progresses the company creates a new issue which puts us another week back. We were meant to move into our new house 2 weeks ago and the lettings hub suddenly declined us ONE day before we were due to move in. We were made homeless with a baby due to the utter incompetence of this company. Even now, it’s impossible to upload (unnecessary) documents on the website and we can’t get through to anyone on the phones. Our estate agents are disgusted and have tried correcting the mistakes made by the lettings hub but were told “our decision is final”. Absolutely shambolic and I wouldn’t wish this experience on anyone. Edit to respond: the estate agents tried to contact you to say they were happy for us to move in but the response above is what they were told by you. Even now we are still struggling with your incompetence and the estate agents are consistently apologising for your awful handling of our case.

Liv · 22 April 2024

★★★★★ 1/5

Google

I'm not entirely sure these guys should be allowed to operate. First, as many other have said, the business is faking all of its 5 star reviews. Reported to Google, as you're not even attempting to conceal it. Second, I'd advise anyone applying with these guys to just cancel their application. One of the most invasive, GDPR-breaching firms I've ever had to deal with and I've been in this game a long time. I really can't stand bullying firms like this, so next steps are to see how far (and for how long) the company has been doing this and let's see what legal options we have. For clarification, my daughter went through the application process and I've reviewed all of the correspondence. You'd think these big boys would be more conscious of the legal repercussions of what they do, but as with all these firms: you will not learn until the legal lessons are taught. You'll be hearing from my solictor, but in the meantime enjoy your Christmas break lettings hub!

Antonio · 22 April 2024

★★★★★ 1/5

Google

Too much personal info and prying into people’s privacy. This is the worst letting company I have encountered. Very slow , it takes forever to get verified. They do not communicate. How will you take up to 2 weeks to verify referencing just for a room accommodation. I find this ridiculous. The questions asked while filling the referencing form were to indulging, I feel like my personal info is been exposed. I do not advise any company to use this letting company. Slow, lack of communication and too many personal information and prying into one’s private info.

Sassy · 22 April 2024

★★★★★ 5/5

Google

Great Experience & Service - Abigail was so informative and reactive throughout the whole process. Was always available when I needed more info or help and all-round a lovely person. 100% recommend.

Edward · 22 April 2024

★★★★★ 5/5

Google

Very happy with the 're-onboarding ' process having returned to using the Lettings Hub again - Jennie and Clair were both very helpful and informative through this journey - we would reccomend

Enzo · 22 April 2024

★★★★★ 5/5

Google

My first time using the lettings hub and so far so good. I am a tenant going through the application process and needed help filling in part of the application form for referencing. I called the number provided on the portal and was helped immediately by Bryony. She understood my query and was very knowledgeable about their system and what I needed to do as it was not part of the standard process. I felt very assured and was able to get on with my application swiftly. The fact that the customer support are open until 8pm on weekdays is very helpful too!

Mel · 22 April 2024

★★★★★ 1/5

Google

Absolutely invasive, useless and inaccurate. Customer service is useless. After asking for a breach of GDPR rules in information. I have sent document after document. To be told £37k of income is not enough to cover £34k required for the house I was trying to get so then they want more info can I attach another bank account. They were meant to take off information and did not, which took two calls, they wrote to my director twice asking for a reference which she already sent. They sent emails out to people who are dieing and stated they would not and put them on do not contact but did, twice, and I already gave them the relevant evidence theey needed for this. This process has gone on for nearly two weeks, I was positive and now getting very upset after told I would be in my home in 2 weeks. You upload information to be told we just have this to work on and 3 days later they are still working on the same task. Oh and if you upload evidence from a government website this is not a good website lol, they would sooner have a mickey mouse one that does not have accurate information onn. AVOID LIKE THE PLAGUE, at a time that's stressful enough you don't need these guys adding to it. A serious complaint is about to go somewhere.!

Tania · 22 April 2024

★★★★★ 5/5

Google

Lorna Piggott was very helpful! Made the whole process easy and smooth for me and my partner. I couldn’t have asked for a better agent looking after my references! Thank you Lorna!

Nitesh · 22 April 2024

★★★★★ 5/5

Google

Georgia from LettingsHub is fantastic! She is very helpful and responsive. Happy to help with any queries we have, no matter how silly and simple they may seem! Thank you Georgia! :)

Francesca · 22 April 2024

★★★★★ 5/5

Google

We deal with Lettings hub at our company and I always find them extremely helpful. In particular Lorna has always been really helpful and informative and is always at hand to help!

Bradley · 22 April 2024

★★★★★ 1/5

Google

Communication has been incredibly poor throughout my experience with ‘ The Lettings Hub.’ After submitting my reference, I had to chase them repeatedly to find out that an important piece was missing because someone forgot to push it through. Despite my daily efforts to follow up, no one seems capable of providing me with a satisfactory update. What was promised to be a two-day process has stretched into weeks of frustration. Extremely disappointed with the lack of accountability and efficiency.

DuvaHD · 22 April 2024

★★★★★ 1/5

Google

If I could provide 0 star I would. Second time of absolutely shocking and stressful nearly 2 week process that both times ended up with them declining my income. If you are privately employed, don't even bother to get started and save your mental health. Constant emails of requiring additional information such as contract and payslips despite submitting them multiple times and them lying for both myself and my letting agent that things have not been submitted despite email confirmation. Not once contacting my employer to clarify the issue with expenses but using that as an excuse to deny the application. Despite providing every single piece of information I ended up wasting 12 days and having to go through different referencing agency that had no problem with private employment and sorted everything within 24 hours. Avoid at all cost.

Maarit · 22 April 2024

★★★★★ 5/5

Google

If you’re a Tenant, PLEASE don’t let these reviews stress you out. Furthermore, just don’t even read past this one! I have had anxiety about the outcome of my references since submitting my application PURELY down to all the reading I did …

Annabel · 16 September 2025

★★★★★ 1/5

Google

Never replied to multiple phone calls even though they said they would. Not sure how they are able to do business. Bit of a waste of time.

Faye · 11 February 2026

★★★★★ 5/5

Google

Kumasi was very helpful with my reference queries.

Luke · 22 April 2025

★★★★★ 5/5

Google

Aaron was super informative and helpful! 10/10 service

Yesim · 22 April 2025

★★★★★ 5/5

Google

Abigail Wells is super helpful with any queries.

SMLetts · 22 April 2025

★★★★★ 5/5

Google

Cameron Gallagher was great. Thanks for his support

Nicolas · 22 April 2025

★★★★★ 5/5

Google

Bryony was very helpful when I needed assistance!

Mark · 22 April 2025

★★★★★ 1/5

Google

Onerous process, and it doesn't give you any option but to share your details with businesses who want to flog you Internet and utilities in the form. What a crap business model. Passed tenancy checks relatively quickly but massive hassle …

K · 30 September 2025

★★★★★ 1/5

Google

This is, without a doubt, the WORST company I have ever had the misfortune of dealing with. Their complete lack of competence and professionalism is beyond belief. Our background check has dragged on for over a MONTH, with constant delays, …

Melanie · 30 September 2025

★★★★★ 1/5

Google

Worst company ever .I don’t understand why letting agents are still using them. First of all, they have no idea what documents can be provided to prove income. For example, my partner is receiving Maternity Allowance, and they didn’t know …

George · 30 September 2025

★★★★★ 1/5

Google

Complete disregard for privacy and asks for redundant information not pertaining to the property. Would ask for my DNA if they could. No clear guidelines if certain information is not available and long delays to the service in that case. …

Michael · 30 September 2025

★★★★★ 1/5

Google

Very frustrating experience as a guarantor. The platform asks for excessive and repetitive information Open Banking, payslips, employment letters, yet still contacts employers for verification. …

Emmanuel · 13 February 2026