Trusted Agent profile · Hackney
Verified
★★★★★
1,172 reviews across 1 platform
Hackney, N1 6DX
The Lettings Hub's office in Hackney is rated 3.7 out of 5 across 1,172 reviews on 1 platform, including 1,172 Google reviews rated 3.7.
Tell us what you need and we'll put you in touch. The Lettings Hub hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hackney.
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
5/5
GoogleWe had an issue with some terms needing amending in the contract at the landlord request Paul Kew was patient and understanding ang got the job done. Thank you Paul for all your help on this
Thank you for leaving a review Lisa, it is fantastic to hear that Paul was such a great help during this process!
5/5
GoogleI work with The Lettings Hub nearly everyday and they are all so lovely and easy to work with. I’ve recently worked with Yasmin who is always on the ball and gets the job done :)
Thank you Eloise!! We are so pleased to hear this! We will pass this back over to Yasmin and the rest of the team who will be very happy!
5/5
GoogleGreat service! Aaron was lovely, very helpful and explained everything really well
Thank you Charlie! We are so pleased Aarron was able to help!
5/5
GoogleAaron was so helpful and thorough with our call - thank you!
Thank you for leaving a review Eleanor, we are so pleased Aaron was able to help!
5/5
GoogleAaron was very helpful and friendly!! Give him his paid day off!!!
Thank you for leaving a review Kass, we are so pleased Aaron was able to help!
5/5
GoogleBethany was understanding and helpful. Thank you for making the process smooth.
Thank you for leaving a review Debolina, we are so pleased Bethany was able to help make the process as smooth as possible!
5/5
GoogleCameron was so helpful and took the time to explain everything clearly.
Thank you Kallie, we are so pleased Cameron was able to help!
1/5
GoogleAvoid using this agency at all costs! Their customer service is incompetent. It’s taken them over a month to tell me I haven’t passed affordability checks and discriminated me because of how I work for agencies. My benefits alone cover the …
Good morning Forhana, We are very sorry to hear about your current situation. … More
1/5
GoogleThis company made us lose our offer of tenancy. They used income that was being earned during different time periods to calculate mine and my partners income which led a huge miscalculation. After phoning them a couple of times to explain …
Good morning Sarah, We are very sorry to hear that you have lost out on the property you were hoping for. Please be aware that our role as the referencing company is simply to … More
5/5
GoogleGreat service, fantastic communication at all times, they are so good at the finest detail at what is needed for your property and they don't give up until they receive it. They will inspect every finer detail of what is needed no matter how long it takes. Outstanding determination to ensure your getting value for money
1/5
GoogleWow absolutely shocking how bad there online website is to navigate and use. At times unusable I've moved quite often and never had so much stress and frustration trying to do right to rent checks etc. Avoid lettings hub at all cost!
Hi Martin, We are sorry to hear that you have experienced difficulty with our online platform. We would like the opportunity to look into your feedback, if you could … More
1/5
GoogleI have been waiting for a reply in their live chat for literally 3 hours NO LIE!!! There is absolutely no service and all I get is a message saying I should wait for someone.
Hi Carol, we are very sorry to hear you could not get through to us on live chat. Our team are available to be contacted on live chat daily from 5am-8pm and we do not usually experience these wait times but we will pass this feedback onto our IT team to look into.
5/5
GoogleJessica Blake was an outstanding employee. She made my time very easy using the lettings hub and answered every question. She also helped me fill out my form in the easiest way and explained everything throughout the process. If you need any help ask for Jessica she's warm and friendly.
Thank you for leaving a review, we are so pleased Jessica was able to help with your moving journey and took some of that stress away! We will pass this over to her and the team who will be really happy to read this!
5/5
GoogleMariana was very patient in helping me to complete my application.
Hi Laurence Thank you for your lovely review and we are so glad that Mariana was so helpful. … More
5/5
GoogleClear details for the chosen plan were given. Thank you Bethany
Thanks Tereraishe!
1/5
GoogleI would like to say please before you guys go letting agency please ask them if they with letting hub it’s worse time waisted company very slow and unnecessary upset situation after all further check still waist the time and it’s not worth …
Good Afternoon Wasif, Thank you for your review. We are rather surprised and worried to hear this … More
1/5
GoogleThe worst experience ever. I would not recommend anyone to us lettings hub. I am currently going through soo much stress and anxiety I have had to extend my tenancy and my previous address. Can never get through to lettings hub they keep …
Good Afternoon Patience, Thank you for your feedback and we are sorry that you have had a poor experience … More
1/5
GoogleAbsolutely terrible service - their portal doesn’t work and they are all too lazy to fix it and so just continued to ask me to send personal information via insecure email to a random email mailbox. They then were unable to call any …
Good Afternoon Madeleine, Thank you for your review. We are very sorry to hear of the issues that you have … More
1/5
GoogleWish I could rate this place lower. As you can see in other reviews, this organisation is utterly useless when it comes to references. They don’t respond to calls or emails, their online system works as if it was made in another century, …
Good Morning Dodge, Thank you for leaving your review. We are very sorry to hear that you … More
5/5
GoogleThe online submission form kept giving me return errors when I tried to submit. However, I called The Lettings Hub directly on their landline and was giver a customer services rep called Rosie. She was amazing and helped me out in no time …
Good afternoon Saam, Thank you for taking the time to leave us a review. We are sorry to hear that … More
5/5
GoogleMy experience with the Lettings Hub was great, I have no complaints what so ever. Junaid was very helpful and kept me informed throughout my referencing process. … More
Thank you for leaving a lovely review Ravin, we are so pleased Junaid and the team were able to help!
5/5
GoogleAaron was lovely and seemed very polite. Thank you ☺️
Thank you Cerys!
5/5
GoogleJonathan Towler was very helpful in quickly renewing my policy.
Thanks Lucy! Glad to hear your policy was reviewed efficiently by Jonathan!
1/5
GoogleFor a company that advertises they’re ’good at tech’ my experience has been difficult, the passport verification did not work and when I tried to live chat for help the button to open a chat did nothing - then tried their phone number and was on hold for 15 minutes before the call got ended. Not good enough
Good Morning, Thank you for your feedback and we are sorry that you have had some issues with … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. The Lettings Hub hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hackney.
