Every review we hold for the Hackney office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleRather stressful as a guarantor. Had the wrong applicant assigned to me, but they never responded to my email. It took many calls and emails to resolve. Then got chased for an employment reference (from a no-reply email making it harder to send the reference back) despite all the payslips and employment contract. Far too complicated and stressful process.
Labake · 6 March 2025
Agent replied · 6 March 2025
Good Afternoon,
Thank you for your review. We are very sorry to hear you did not have a good experience with us when undergoing your referencing checks.
With regards to your note and being attached to the wrong application, this is something that is done via the letting agent, and is not done by us here at The Lettings Hub as they are the ones who create your referencing application.
Regarding your employment checks, we have reviewed your application and can see no email was sent to you requesting an employment reference. We would also never ask for you to provide your own reference as this is not allowed and we can only accept a reference for yourself from someone authorised to provide one for yourself. Potentially there may have been a request sent via email for you to provide documents via our online upload system, as this would have come from a no-reply email. We would also use the documents only after a number of employer reference chases have been done, and would not be used as a first resort in completing your referencing checks.
Hopefully this helps to resolve any concerns that you may have but if you have any further concerns then please feel free to write to us at complaints@lettingshub.co.uk and we will be happy to assist.
Kind Regards,
The Lettings Hub
★★★★★ 5/5
GoogleAs an estate agent, a key factor in our ability to do our jobs effectively is relying on referencing companies to move quickly and come up with solutions, which is why I want to single out Ellie Williams for praise. The speed at which she worked today helped save a deal and it's something for which I'm really grateful to her for. Well done Ellie!
Struan · 13 December 2024
Agent replied · 18 December 2024
Hi Struan!
This is amazing to hear- we will pass on the message. Thank you for choosing our services!
Kind regards,
The Lettings Hub
★★★★★ 5/5
GoogleHad an issue with my address being incorrect but Mimi was excellent compared to the other agents and guided me well in helping to solve the issue quickly. Commendable work !
Keynes · 22 April 2024
Agent replied · 24 February 2025
Thank you Keynes, we are so pleased Mimi was able to help quickly! We will pass this back to her and the team who will be really pleased to see this!
★★★★★ 5/5
GoogleI love how casual and friendly to talk with them especially Natalie. Moving in to a new flat is stressful but she did a good job easing our worries. Thanks again.
Kate · 22 April 2024
Agent replied · 24 February 2025
Thank you for leaving a review Kate! We are so pleased Natalie was able to make moving a little less stressful and get all of your questions answered!
★★★★★ 5/5
GoogleNatalie was very knowledgeable, efficient. and polite
Marie · 22 April 2025
Agent replied · 24 February 2025
Thank you Marie, we are so pleased Natalie was able to help!
★★★★★ 5/5
GoogleProcess was seamless ,fast and very smooth.
Racheal · 22 April 2025
Agent replied · 24 February 2025
Thank you for leaving a review Racheal, we are so pleased you found the process so quick and easy!
★★★★★ 5/5
GoogleArron was lovely! The service was great.
Jeanna · 22 April 2025
Agent replied · 24 February 2025
Thank you Jeanna!
★★★★★ 5/5
GoogleAaron was great, very informative and friendly
Dylan · 22 April 2025
Agent replied · 24 February 2025
Hi Dylan
Thank you for your review … More
★★★★★ 5/5
GoogleGeorgina is always very helpful when processing tenant references highly recommend.
LILLIE · 27 February 2025
Agent replied · 3 March 2025
Hi Lillie!
This is wonderful to hear- glad Georgia could help process tenant references!
Thank you and kind regards,
The Lettings Hub
★★★★★ 1/5
GoogleHow can any reference agency need full access to every transaction in and out of my bank account it's absurd that is not relevant to a rental application and there is no clarity on the safeguarding of such information. …
Lee · 30 September 2025
Agent replied · 7 December 2024
Hello Lee,
Thank you for your feedback and we are sorry that you haven't had a great experience with us. For all reference checks we must confirm affordability for our … More
★★★★★ 1/5
GoogleI have recently chosen this company for my next 6 months tenency and would like to share my experience with their recruitment process.The process is clear and straight forward, I didn't have any problem with that.The problem was the …
Nkosingivile · 30 September 2025
Agent replied · 24 February 2025
Good Afternoon,
Thank you for your review. We are sorry to hear about the troubling experience … More
★★★★★ 5/5
GoogleI had a great experience with Cameron Gallagher. He was incredibly helpful, taking the time to guide me through the options and helping me choose the right insurance for my needs. His knowledge and customer service were top-notch, making …
Giuseppe · 30 September 2025
Agent replied · 24 February 2025
Hi Giuseppe!
This is amazing to hear- we are so glad Cameron was incredibly helpful and reliable … More
★★★★★ 1/5
GoogleThis most terrible referencing company to exist ever.
I stated more than 10 times I’m currently un employed but am running my own business but cannot provide a tax return as I haven’t been trading for a year yet …
James · 30 September 2025
Agent replied · 10 June 2025
Good afternoon James, we are very sorry to hear you experienced delays with your referencing application and were asked for documents you could not provide. Please could you confirm your full name and reference number via email to … More
★★★★★ 5/5
GooglePaul at the LettingsHub has been absolutely amazing. This referencing agency was so easy to use, it was a very simple process and contactable on a saturday. Further information was requested, which was provided and Paul reviewed it …
Danielle · 10 October 2025
Agent replied · 5 November 2024
Hi Danielle! We are so happy to hear Paul progressed your application swiftly. Paul is definitely a superstar, we will pass the message on- thank you!
★★★★★ 1/5
GoogleMoved out of my property nearly 2 months ago, tried to call them to cancel the insurance and got no answer 3 times, left on hold after a the robot options. …
Alexander · 13 December 2025
Agent replied · 19 December 2025
Good morning Alexander,
Thank you for taking the time to leave us a review. We are sorry to hear that … More
★★★★★ 5/5
GoogleHad dealings with The Lettings Hub for some while now, in particular Chris Fairs. They keep delivering good policies, references and in particular proactive service. Credit where credit is due.
John · 22 April 2024
Agent replied · 24 February 2025
Thank you John for leaving a lovely review! We will pass this over to Chris as well as the rest of the team who will be so pleased to see this - and here is to many more years working together!
★★★★★ 5/5
GoogleHeather Williams is very helpful at The Lettings Hub, answers all questions swiftly. Thank you for guiding me in this very stressful process and making is just that bit easier.
Mandy · 22 April 2024
Agent replied · 24 February 2025
Thank you for leaving a review Mandy! We are so pleased Heather has been able to help and make moving a little less stressful!
★★★★★ 5/5
GoogleAs a tenant - I thought the lettings hub were really pleasant to deal with. I had the odd call to clarify, they were always helpful and prepared to be flexible! My only little piece of feedback is to make the user interface on a mobile device less fiddly but otherwise a great experience
R · 22 April 2025
Agent replied · 5 November 2024
Thank you so much, we are so pleased you had such a great experience and you feedback will be passed back to the relevant teams!
★★★★★ 5/5
GoogleBethany was very polite and helpful
Michael · 22 April 2025
Agent replied · 24 February 2025
Thank you Michael, we are so pleased Bethany was able to help!
★★★★★ 5/5
GoogleSinead Everett is the best. Helpful,
Nicholas · 22 April 2025
Agent replied · 24 February 2025
Thank you Nicholas!
★★★★★ 5/5
GoogleGreat and quick service, Thanks Sarah
Milad · 22 April 2025
Agent replied · 24 February 2025
Hello Milad,
This is excellent to hear. Sarah is a superstar!
Thank you and kind regards,
The Lettings Hub
★★★★★ 1/5
GoogleThis company is a complete nightmare. I had no choice but to use them because the letting agency required it, but the process has been nothing but wasted time, at least two or three times longer than it should have taken. …
Ciara · 3 September 2025
Agent replied · 3 June 2026
Good afternoon,
Thank you for taking the time to leave a review. … More
★★★★★ 1/5
GoogleWould give no stars if it were possible.
This service is ridiculous and a complete waste of time. I was asked to be guarantor for a friend's flat letting as she is self employed. I submitted the insane …
Alice · 30 September 2025
Agent replied · 11 April 2025
Good Afternoon Alice,
Thank you for your review. We are sorry to hear that you are unhappy regarding … More
★★★★★ 1/5
GoogleAbsolute jokers. It's been three weeks so far and they still haven't even reviewed my information. I've been going round in circles and have had to phone up numerous times to tell them how to do their jobs. …
George · 30 September 2025
Agent replied · 29 April 2025
Hello George, I'm sorry to hear that you are not happy with the referencing process. For us to be able to look into this for you, please could you email complaints@lettingshub.co.uk with your reference number and your full name and then we can come back to you with a full response. Many thanks, The Lettings Hub
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
