Trusted Agent profile · Hackney
Verified
★★★★★
1,172 reviews across 1 platform
Hackney, N1 6DX
The Lettings Hub's office in Hackney is rated 3.7 out of 5 across 1,172 reviews on 1 platform, including 1,172 Google reviews rated 3.7.
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
1/5
GoogleHighly unprofessional bunch. I am appalled at the service ,my husband and I completed our reference checks ,great credit scores ,high source of income plus savings put together and somehow the lettings hub generated their own income as …
Good Morning Karen, Thank you for leaving your review. We are very sorry to hear that you had issues … More
1/5
Googlegenuinely the worst service i have ever seen. Constantly told us our application had been finished and they needed no more information from us to then message us a week later requesting forms. nothing got processed on time and took weeks and weeks. ultimately resulted in our house falling through and leaving 4 girls homeless for university starting in a month. completely useless and would not recommend to anyway. the worst customer service i have ever experienced
We are sorry you feel this way about your experience with us. We aim to make moving easier for tenants, so we are currently looking at your experience and will be back to you as soon as we can.
1/5
GoogleMade a claim for subsidence to be told my insurance was only valid for 66% of claim. Obviously my fault,I didn't realise you had to work out yourself how much it is to rebuild the house.I have never been told this after 36 years of insuring houses. Any way 11 months later job still not done. Moral of this story is don't go for the cheapest insurance,pay a bit more and stick with the major insurance companies.
Hi Philip, we are very sorry to hear that you have been advised your claim is not valid. It is the policyholder's responsibility to confirm the rebuild value of the property when setting up the policy as we are a non advisory insurance company. If you are unsure on the correct rebuild value we would recommend using the online ABI rebuild calculator to help. The premium that we charge is based on this rebuild cost so it is important to ensure that an accurate figure is given to ensure you are paying the correct price and can receive a full payout in the event of a claim.
5/5
GoogleLettings Hub have been providing us with Landlords Insurance and other services for the past 3 years. I can’t fault their service at all especially Rebecca who has always gone out of her way to assist us. Definitely a valuable asset for Lettings Hub
Thank you for leaving a review, we are so pleased to see Becca has been able to help you with your Landlords Insurance and ensure you understand your cover and has kept you protected for all this time!! We will pass this over to her!
5/5
GoogleCameron Gallagher was extremely helpful and patient
Hi Savannah! This is amazing to hear that Cameron was patient and extremely helpful. Thank you and kind regards, The Lettings Hub
5/5
GoogleWould just like to ensure James gets recognition. He was very swift and passionate about helping me out which was greatly appreciated from an agents perspective. Especially too as I believe he is fairly new to the company. Martin and Gabbie have also been great help in the past with my numerous calls!
Thank you for leaving a review Owen, we are so pleased James, Gabbie and Martin have been able to help you and your business! We will pass this back to all 3 of them who will be so pleased!
5/5
GoogleBethany was great! really helpful
Hi Joe Thank you for your lovely review … More
5/5
GoogleBethany was fab and informative.
Hello Chloe, Brilliant to hear Bethany was fabulous and informative as always and that you … More
1/5
GoogleLettings hub will take your data provided as part of tenant referencing to then aggressively upsell you insurance and other products. We received multiple unwanted calls and emails throughout the process some which were designed to seem …
Hello, Thank you for your feedback and we are sorry that you haven't had a great … More
4/5
GoogleRecently completed my referencing through The Lettings Hub, had some issues along the way and ended up speaking with multiple staff over the phone who each told me different things and I was left feeling very stressed. …
Hi Grace! We are sorry to hear you had some issues but Sophie is an absolute star- we are so happy she could assist you. We will pass the message onto her. Thank you!
1/5
GoogleDespite requesting cancellation, I’ve been charged under a strict policy that offers little flexibility and no meaningful support. The insurance didn’t provide the help I needed, yet I’m still expected to pay fees that feel punitive rather …
Good afternoon Hei Man Yuen, Thank you for taking the time to leave us a review. Our insurance policies run … More
5/5
GoogleAron was super helpful and very kind, I had lots of questions and he kindly answered them. He was just so lovely
Thank you for leaving a review Maisie, we are so pleased Aaron was able to help!
1/5
GoogleThey never actually read the application well. I work abroad in a different country they were asking me that my commute is over an hour.. clearly I mentioned i work remotely.. I work in UAE they ask for me for tax letters which we don’t have. Super unprofessional and take so long
Thank you for your feedback and we are sorry that you haven't had a great experience with us. … More
5/5
GoogleBethany made things easy
Hi Frankie! Glad to hear it- thank you!
1/5
GoogleAppalling service by The Lettings Hub has meant that my employee, and his expecting wife, has lost their planned home. Communication has been appalling with repeated questions from multiple sources. Phoning leads to different answers from …
Hello Richard, We are sorry to hear that your employee did not have a great experience with us. The best way for us to deal with this would be to discuss this with them directly. Please could you ask them to email us to … More
1/5
GoogleFaceless bureaucracy dressed up as improving the letting process. No accountability for keeping an application on track or completed on time. A prime example of technology hindering a process rather than improving it. Buy utlising this …
Good Afternoon Simon, Thank you for taking the time to leave a review regarding your experience with … More
1/5
GoogleI don't even know where to start. The most bizarre, insanely frustrating experience i can remember. DO NOT DEAL WITH THESE ABSOLUTE INCOMPETENTS. The whole thing is pointless and doesn't work. You submit requested info, only …
Good Morning, Thank you for taking the time to leave your review. We apologise that you have … More
1/5
GoogleWorst experience of my life. Made homeless with 3 children because the lettings hub failed to reference correctly despite being provided over and over again, the documents requested. When the passport was finally completed, it provided …
Good afternoon Adie, We are truly sorry to hear about your current situation and want to assure you … More
5/5
GoogleJust started with The Lettings Hub. Very good detailed system and great support in understanding how to use it. Thank you to Jennie for the onboarding stage.
Thank you for leaving a review, we are so happy to hear that you are enjoying our system and Jennie was a great help during your first few weeks with us!
1/5
GoogleThe WORST company I have ever had to deal with. I couldn't recommend any stronger to stay well clear. We agreed on somewhere to rent over a month ago and the referencing process was so long winded that it took over a month and numerous follows ups and phone calls to finally complete. However, in the meantime the landlord was put off the extremely long process and pulled out of the let. Stay well clear.
Hi Elliot, we are surprised to hear you experienced such delays with your application as we usually complete referencing within 3 working days. However this is dependent on us being able to obtain the information we need from your listed referees and any relevant documentation. We are struggling to find you on our system using your name, please can you provide further details such as the reference number and property address you applied to rent via email to complaints@lettingshub.co.uk so we can investigate your feedback?
1/5
GoogleMy experience with Lettings Hub has been nothing short of frustrating. The background check process has been significantly delayed due to inefficiencies on their end, with little to no communication about the reasons for the holdup. What …
Good Morning, Thank you for your feedback and we are sorry that you haven't had a great … More
4/5
GoogleOur agent Max Da Silva was great to work with, the rest of the team not so though. We had hard time receiving replies from other departments and always needed to go back to our agent to get confirmations or answers.
Hi Manuel, thank you for leaving a review, we are sorry to hear that you did not always receive the answers you needed. So that we can investigate your feedback further, please can you confirm if these comments relate to the referencing team at The Lettings Hub or the team at your Letting Agency, Savills? Many thanks.
5/5
GoogleI cannot speak highly enough about the help received from The Lettings Hub. I spoke to Stefan, Jessica, Georgie and Kieran and on each occasion they were helpful and did their best to deal with my request. I recommend this company.
Thank you for leaving a review Robert, we are so pleased the team were able to help you through your journey and take some of the stress away! We will pass this over to Stefan, Jessica, Georgie and Kieran as well as the rent of the team who will be really pleased to see this!
1/5
GoogleHaving worked at The Lettings Hub, I can attest that it is truly an abusive place to work. This is for the following reasons: - They run on a revolving door of staff. Once they are fed up, generally within 6 months, they leave. - Once they put in notice, they are asked for an exit interview just to make sure they don't leave this type of review. All feedback quickly falls quickly upon deaf ears; nothing is actioned. After all, they aren't there to know nothing has changed! - All opinions voiced while working there are ignored. Team leaders who do fight for their subordinates are also shot down, and eventually leave under the increasingly demoralizing feeling that they have no impact. - QA, an internal team who reviews the calls made by staff, decide the quality of these calls. This quality percentage is defined based on incredible picky, minute requirements. This is not only demoralizing, but there are no benefits whatsoever to actually doing a good job; it's an invisible, useless statistic designed only to put you down. - When short staffed, they simply expect everyone there to work harder, delaying lunch breaks. - Your bonus is determined by your 'efficiency', a value based on the amount of tasks you do during each day. Each task has a number of minutes assigned to it, and each is set so impossibly low that achieving such a bonus is always just out of reach. But you'll always strive to make that extra £200 a month because you are a minimum wage worker. - You are trained incredibly poorly, and as a result you are incapable of producing good quality work. - When short-staffed, you are not trained AT ALL, and are expected to still somehow achieve a bonus? - You must lock your personal items in a locker. No phone, no music, no MUGS, despite the office mugs being absolutely disgusting. Benefits of this role: - Minimum wage - Full time - You won't be here for more than 6 months Ways they could improve: The overtime system - they say you can work from home on the weekend, except you must log in from the office, and as soon as 4pm comes around, you are signed out and are unable to sign in from home. This makes your time incredibly limited. Fix this, and suddenly being short-staffed is an opportunity to other colleagues, willing to make the extra time up. Make the bonus achievable/actually listen to employees asking for a slightly high number of minutes on the tasks, or there is no benefit to being good at the job. Have 1:1s with team leaders so that they know why colleagues hate working here. Shame I'm never coming back to figure out if they even read this. You're stuck between faster, low quality work to achieve a bonus that will never happen, or you care about your work and suffer the minimum wage with no benefits. It's designed to get people out that can't hack the abuse anymore, and replace them with new happy faces to depress
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