Trusted Agent profile · Hackney
Verified
★★★★★
1,172 reviews across 1 platform
Hackney, N1 6DX
The Lettings Hub's office in Hackney is rated 3.7 out of 5 across 1,172 reviews on 1 platform, including 1,172 Google reviews rated 3.7.
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
5/5
GoogleI have to deal with Lettings hub on a daily basis and I have now found the person I always want to speak to. Kelly W can u always answer my calls. You solved my two queries within a few minutes and I appreciate it.
Thank you for leaving such a lovely review!
1/5
GoogleI have never experienced such a disorganised and frustrating service. Using this Lettings Hub platform has been a nightmare from start to finish, and it’s still not resolved. …
Good Morning Jordan, Thank you for taking the time to leave your review. We are very sorry to hear … More
5/5
GoogleA shout out to Will at Lettings Hub. I have dealt with Will on a number of occasions and he is always very helpful, professional and nothing is ever too much trouble! great customer service.
Thank you for leaving a review Katie, we are so pleased to see Will has been able to help you and always do it with a smile! We will pass this over to him and the team!
1/5
GoogleIgnore the 5 star reviews, some of them are clearly from imaginary people. The whole process was very long winded and we didn't know if we were actually able to move in or not, so didn't know when to give sufficient notice to move out of our current home. Referencing checks were ridiculous, my partner had to get a guarantor which was just even more stressful and unnecessary
Hi Ralph, we are sorry to hear that you found the referencing process stressful and long winded. We carry out these checks on behalf of your Letting Agent, and we are required to complete a credit check and obtain an income and rental reference. We do have agreed referencing criteria with your agent which can sometimes mean tenants require a suitable guarantor if these guidelines are not met. We hope that you have been able to move into the new property as planned and wish you all the best!
1/5
GoogleThe worst company on the planet. do not care how there inefficiency affects people's lives emotionally financially. Non of them have any idea what they are doing . there systems are awful. I have never wrote a bad review in my life but this company I can not allow it to continue ruining people lives. there is no hope for you. this company needs to be shut down
Hi Sarina, we are very sorry you feel this way and want to be able to contact you to discuss this further. We can assure you that we care about every tenant who goes through referencing and we aim to make the moving process as simple and stress-free as possible. Unfortunately I cannot identify you on our system by your name, please can you provide further details such as the application reference number and property address you applied to rent via email to complaints@lettingshub.co.uk?
5/5
GoogleKim has been great since she was assigned to us. Always helpful and responsive and really does know her stuff.
Thank you for leaving such a lovely review Kathy! We are so pleased Kim has been able to support you and look forward to continuing to work together!
5/5
GoogleCourtney was absolutely amazing helping me deal with the contents insurance before moving into my first flat and I cannot recommend her enough. The lettings hub have also made it so easy and stress free to sort all the referencing and utilities. Absolutely Wonderful experience, 10/10!
Thank you for such a positive review! We are so happy that we made your move easy and stress-free and will make sure to let Courtney know how highly you thought of her service.
5/5
GoogleGeorgie much like the rest of the team has been absolutely fantastic! They help our office out every single time, and has saved my admin way more than once. As always, I am very grateful for their quick and effective help.
Hi Jakub! Brilliant to hear our team of superstars could help your office out again! Thank you and kind regards, The Lettings Hub
1/5
GoogleI am really disappointed with this company. I do not often write reviews but this is totally unacceptable. I applied for a rental property and the check were carried out by this company. They sent a report back saying I earned £16000 over …
Good Afternoon, Thank you for your feedback and we are sorry that you have had a poor experience … More
1/5
GoogleThe worst referencing company I have experienced. I would give zero stars if I could. I have sent in documents repeatedly to be told they have received them, then they have requested the exact same documents time and time again. I have rang the company twelve times in five days and got nowhere. There live chat is not a live link and there message system within the box does not work. If it does work do not expect a response. Me nor my partner got any responses , no calls, no emails. They even went as far as to tell my estate agent they were waiting on documents which I had uploaded FIVE times. Avoid.
5/5
GoogleHolly Robinson helped me today on a particularly difficult case I'd been dealing with that was dragging on. Holly went above and beyond to save my move in and I couldn't be more grateful!
Thank you for leaving a review Harry, we are happy to hear Holly was able to help you with a more difficult case and resolve everything quickly and easily!
5/5
GoogleAbi was happy to help and eased me over the phone. Lovely experience with a lovely girl. Thank you
Thank you for leaving a review Cliona, we are so pleased Abi was able to help and make your moving journey easier!
1/5
GoogleI have been waiting for confirmation, verification for more than two weeks, despite chasing them almost everyday still no update. Their own deadline is 48 hours! my daughter may lose her place because of long, unexplained and avoidable delay. Not a nice experince
Hello Leila, We are sorry that you feel we have delayed your application. I can see that we were waiting for some documents. I can see that this has now been received and I have completed your referencing and sent this back to the letting agent. Many Thanks!
5/5
GoogleHannah C at Lettings Hub, also known as 'the lifesaver,' has been wonderful. She’s very approachable and well-versed in handling the reference process. My team and I here in Stratford want to extend our thanks to her and wish her all the best!
Hi Davlatbek Thank you to you and the team in Stratford for such a lovely review about … More
1/5
Google100% echoing K Emily’s review, this company is a complete nightmare. I was forced to use them because the letting agency required it, but the process …
Good morning Alex, Thank you for taking the time to leave your feedback. … More
5/5
GoogleI spoke to Hannah at the lettings hub. She was really helpful and explained the process to me. She followed up my references with a phone call and then updated me. Excellent service.
Thank you for leaving a review Nisha, we are so pleased Hannah was able to help you through the journey and answer your questions, we will pass this over to her and the team!
5/5
GoogleJade is great! Easy to communicate and efficient with any requests. Strongly recommend her if you need help!
Thank you for leaving a review Matteo, we are thrilled that you have rated Jade 5 stars and will pass these lovely comments onto her!
5/5
GoogleMimi was amazing, professional and always helped me with everything. Can't wait to finish up my appplication :)
Thank you for leaving a review Matilde! We are so pleased Mimi has been able to help - and good luck with your move!!
1/5
GoogleWould not recommend this company at all , was told a month ago we could move into our rented property, but keep losing the forms they needed from our guarantor, if you ever looking at renting , I would avoid this company all together
Hi Caitlin, we are very sorry that you feel this way about our referencing service. I can see that we were originally referencing a guarantor, and due to being self employed, we requested a copy of their HMRC self-assessment tax return. … More
5/5
GoogleI phoned up as I was having difficulty with completing the online form as a Guarantor for the monthly rent. They went through it over the phone which greatly simplified the process - took 30 mins max - painless and all credit to them
Hi David! This is amazing to hear- glad our team could help you out! Thank you and kind regards, … More
1/5
GoogleVery horrible company. They will keep tossing you around in the name of "strict" reference. The fact that they work like a bunch of third graders with no understanding of what confidentiality means is appalling. Any letting Company should clearly avoid them.
Hi, Thankyou for providing this feedback. We do take confidentiality seriously and would not breach this. Unfortunately, on this occasion you did not meet the specific criteria for us to complete. However, we do wish you all the best in the future.
5/5
GoogleExcellent friendly professional dealings with this company and employees while arranging a tenancy on a new rental. They went in depth to explain everything , sometimes second checking my answers to make sure. Overall a positive experience and very friendly professional communications.
Thank you for leaving a review Jon, we are so pleased the team were able to help and make the process as easy as possible!
5/5
GoogleHannah C at Lettings Hub is great, she is super friendly and very educated when it comes to get the references finilised. On behalf of my team here at Leytonstone, I would like to thank her and wish her all the best!
Thank you for leaving a review, we are so pleased Hannah has been able to help you and the Leytonstone team!
1/5
GoogleThese incompetent people caused me to withdraw my tenancy application due to their inability to process all my promptly supplied documentation and align with my banking. A previous application with another company accepted me within 24 hours. This company has caused a huge amount of stress.
Good Afternoon, Thank you for your feedback and we are sorry that you have had a poor experience … More
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