Trusted Agent profile · Hackney
Verified
★★★★★
1,172 reviews across 1 platform
Hackney, N1 6DX
The Lettings Hub's office in Hackney is rated 3.7 out of 5 across 1,172 reviews on 1 platform, including 1,172 Google reviews rated 3.7.
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
5/5
GoogleHe is knowledgeable and clarifed the policy to my understanding. Thank you again.
Thank you Theresa - we are so pleased the team were able to help set up your insurance and make the process as simple as possible!
5/5
GoogleProffesional team Polite and helpful Delt with mimi via online chat function
Thank you Omar! We are so happy Mimi and the team were able to help!
1/5
GoogleUseless. Poor service poor communication. Never experience such a poor customer approach!
Hi Zasadowy, we are disappointed to receive this 1* review. I have not been able to find your application using the details you have provided. Please could you send an your reference number and full name to complaints@lettingshub.co.uk so we can investigate this further for you? Many thanks.
5/5
GoogleMimi, is a very helpful member of the live chat staff.
Thank you Samuel! We are so pleased you found live chat quick and easy!
5/5
GoogleVer smooth transactions, open & supportive customer support. Sure to recomemnd.
Thank you Nimesh! We are so pleased the team were able to make your moving journey easier!
5/5
GoogleGot a relatively quick response. Professional help from Mimi. Thank you!
Thank you Makar, we are so pleased Mimi was able to help you quickly!
1/5
GoogleI would get more sense talking to the wall. Awful service.
We are disappointed you feel this way about our customer service and would like to investigate your feedback further. Please can you provide details of your full name, property address and reference number via email to complaints@lettingshub.co.uk so we can review your referencing experience and come back to you? Many thanks.
5/5
Googleappreciate the efforts, make easy and super quick services. Excellent work!!
Thank you Mohammed! We are so pleased you found the process quick and easy!
5/5
GoogleReally good experience with Natalie. Incredibly helpful and a quick process!
Thank you for leaving a review Courteney, we are so pleased Natalie was able to help quickly and make it as easy as possible!
5/5
GoogleI always end up on the phone to Ellie Williams and she is extremely helpful and efficiently deals with any issues at hand. Defiantly a 10/10
Thank you for leaving a review Joshua, we are really happy to see Ellie is there to help and answer your questions! We will pass this over to her and the team!
5/5
GoogleVery quick and easy, mimi was very helpful Excellent experience.
Thank you Samiro!
1/5
GoogleThe most deceitful, intrusive and unhelpful enterprise to exist on this planet.
We are sorry you feel this way about your experience with us. Our goal is to ensure every tenant has a seamless journey with us. To help us improve, you can email compliants@lettingshub.co.uk with more information about your experience.
5/5
GoogleMy experience with lettings hub was positive and I found it easy to navigate through and complete all necessary steps toward my house move
Thank you Will, we are happy to hear you found the system quick and easy!
3/5
GoogleGood communication on their half when it comes to needing confirmation. Don’t like how many personal details and banking information needs to be shared
Thank you for leaving a review Amber, in most cases sharing your bank transactions through Open Banking speeds up your application, meaning we are able to see the data we would see on your bank statements without the delay of receiving them. We are pleased the team and system kept you informed throughout the process and any other questions please feel free to contact us.
5/5
GoogleHelpful quick advice from Mimi in the online chat
Thank you Matt!
1/5
GooglePoor experience. Avoid using for both landlords and tenants.
We are sorry you feel this way about your experience with us. We want to make sure our tenants have a seamless journey through our platform, so we are currently looking at your experience and will be back to you as soon as we can.
5/5
GoogleQuick replies and gave answers to all my questions.
Thank you Daniel, we are so pleased the team were able to help!
4/5
Googlevery happy for the attention/services rendered to me/us.
Thank you Tony!
5/5
GoogleVery helpful. I especially appreciated the prompt reply.
Thank you Akayovwe!
5/5
GoogleAbsolutely lovely and helped in every way possible
Thank you Connor for such a lovely review!
5/5
GoogleVery speedy, polite and efficient service by Mimi
Thank you Joe! We are happy to hear Mimi was able to help you quickly!
1/5
GoogleExtremely intrusive - requiring unnecessary personal details -
Hi Shaun, I can confirm we complete referencing checks on behalf of your Letting Agent and they ask us to complete a credit check along with obtaining an income and rental reference. I can assure you that all of the information we ask for on the application form is relevant to the referencing process. Please refer to our Privacy Notice for more information on how we collect and use your data - https://lettingshub.co.uk/privacy-notice/
5/5
GoogleLovely experience with Heather, she was super helpful
Yay, we are so pleased Heather was able to help!
5/5
GoogleBrilliant Customer Service from Cameron and extremely kind
Thank you Joel, we love to receive reviews like this!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. The Lettings Hub hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hackney.
