Trusted Agent profile · Hackney
Verified
★★★★★
1,172 reviews across 1 platform
Hackney, N1 6DX
The Lettings Hub's office in Hackney is rated 3.7 out of 5 across 1,172 reviews on 1 platform, including 1,172 Google reviews rated 3.7.
Tell us what you need and we'll put you in touch. The Lettings Hub hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hackney.
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
5/5
GoogleLovely staff. tobias, sara and Chloe they are super helpful in the 2 years i have worked with lettingshub. thank you guys Jams
Thank you for leaving a review, we are happy to see Tobias, Sarah and Clara have been a great support to you and your team!
5/5
Googleeasy and quick to use . highly recommend this service
Thank you for leaving a review, we are so pleased to hear you found everything quick and easy!
1/5
GoogleImpossible to get through to a human.
Hi Rafee, we are very sorry you feel this way. We are a team of only humans, not robots, and you can contact us by telephone, email or live chat at any time of day to assist with your tenancy application. Your referencing checks were completed on 5th July so hopefully this matter is now resolved but please let us know if you need anything else!
1/5
GoogleReported for predatory financial practice. Awful company.
We are surprised to receive this review and would like to understand the reasons why. Unfortunately you have not used your real name so we cannot identify you, please can you provide details of your full name and reference number via email to complaints@lettingshub.co.uk so we can contact you as soon as possible? Many thanks.
5/5
GoogleVery pleased with the help from Sara.
Thank you Abdelbaki!!
5/5
GoogleGreat customer service and a quick response
Thank you Jane, we are so pleased the team were able to help!
5/5
GoogleVery polite very helpful would recommend 100%
Thank you Paul!
4/5
GoogleGreat app , helped me with the stress of moving and kept me informed of exactly where i was with the application
Thank you for leaving a review Carl, we are pleased you found the system easy to use and we were able to take some of the stress of moving away!
5/5
GoogleIt was great chatting with mimi
Thank you for leaving a review - we will pass this back to Mimi!
5/5
GooglePrompt response and excellent customer service
Thank you, we are so pleased the team were able to help!
5/5
GoogleI thought the whole process of using the lettings hub was absolutely amazing. It made everything so easy and simple. 10/10
Thank you for leaving a review! We are so happy to see you found the process smooth and easy to get around!
5/5
GoogleGreat service and fast replies
Thank you Mario!
5/5
GoogleThanks for the quick response
Thank you Rajendra! We are so pleased the team were able to get back to you quickly!
5/5
GoogleHeather W was very helpful
Thank you Emma!!
1/5
GoogleAbsolutely terrible services. Slow to reply and was impossible to get an answer or any kind of clarity on applications.
Thank you for leaving your feedback James, we are sorry to hear that you were dissatisfied with our service. In order for us to look into your review further, please could you provide your application reference number via email to complaints@lettingshub.co.uk. We look forward to hearing from you further so we can get this matter resolved. Many thanks!
1/5
GoogleI call them for asking for information but is no one can help me ..and they hang up on me
Thank you for leaving your feedback, we are sorry you haven’t been able to get in touch. Our tenant support line is 03452410762 and we are open from 09:00, 20:00 Monday to Thursday, 09:00, 17:00 Fridays and 09:00, 12:30 on Saturdays. We are currently looking into your experience and will come back to you as soon as we can!
5/5
GoogleWill always provides great customer service and have a very positive attitude. He is quick to respond and very helpful.
Thank you for leaving a review Nidhi, we are so pleased to see Will is always there to help! We will pass this over to him and the team!
1/5
GoogleAwful! Terrible communication. Don't read uploaded documents. Can't speak to anyone about it. A mortgage application is 100 times easier.
We are sorry you feel this way about your experience with us. We want to make sure our tenants have a seamless journey through our platform, so we are currently looking at your experience and will be back to you as soon as we can.
1/5
Google😅😅 unprofessional and treating people bad. …
Hi Anastasija, we are very sorry to hear this as we pride ourselves on our customer service and certainly would not want any customer to feel this way. Unfortunately I am unable to locate your application using the details you have … More
5/5
GoogleGreat service by Isabella
Thank you Kate! We are so pleased!
5/5
GoogleVery fast and reliable
Thank you very much Sodipo :)
5/5
GoogleThey are very accomodating...
Thank you for the review Ruel!
5/5
GoogleVery pleasant and helpful
Thank you so much Blakeley!
5/5
GoogleVery professional and efficient
Thank you Loreen, we are so pleased you found the process quick and easy!
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