Every review we hold for the Hackney office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAwful costumer service on live chat and no-one is ever replying to emails or answering the phone. Problems from the very beginning. Extremely stressful
Karina · 22 April 2024
Agent replied · 24 February 2025
Hi Karina, I am very surprised to hear that you were unable to get through to our team and would like to try and help you. I can see that we are currently in the progress of obtaining references from your referees. I have just called you to discuss your application further and unfortunately reached voicemail. Please call us back when you are available on 01733 902223, select option 2 and ask to speak to Lauren. I look forward to hearing from you and getting this matter resolved!
★★★★★ 5/5
GoogleNice and efficient service ! The support team is super efficient. I really appreciate having them around me during the background check period :)
Mathieu · 22 April 2024
Agent replied · 24 February 2025
Thank you for leaving a review! We are so pleased you found the process quick and easy and the team were able to help!
★★★★★ 5/5
GoogleThe Lettings Hub have been professional, responsive and attentive to all staff questions/needs. Jennie completed the onboarding for us at Atwell Martin, would recommend.
Tom · 22 April 2024
Agent replied · 24 February 2025
Thank you Tom! We are so pleased Jennie and the team have made your onboarding process as easy as possible!
★★★★★ 1/5
GoogleTerrible company documents uploaded 4 weeks ago and not heard anything back at risk of losing our house never dealt with a worse agency
Annalisemaii · 22 April 2024
Agent replied · 24 February 2025
We are sorry you feel this way about your experience with us. We aim to make moving easier for tenants, so we are currently looking at your experience and will be back to you as soon as we can.
★★★★★ 1/5
GoogleAbsolutely unintelligent and unreasonable people to deal with.
Did not approve references for my partner as they are just thick.
When phoning the staff, it seems you are talking to someone with the mental faculties of a primate.
Pier · 22 April 2023
Agent replied · 22 April 2026
Thank you for leaving your feedback, we are sorry to hear this is how feel about your experience. We are currently looking into your experience and will come back to you as soon as we can!
★★★★★ 5/5
GoogleChelsea Hill has provided excellent service and she's very helpful on the phone, she can answer all the questions i asked, she is a big asset to the company, will seek for her help again in the future.
Arthur · 22 April 2023
Agent replied · 22 April 2026
Thank you for leaving a review Arthur, we are happy to see Chelsea was able to help you through your journey! We will pass this over to her and the team who will be really pleased!
★★★★★ 5/5
GoogleHad the pleasure of dealing with Abigail Wells after finding a new rental property. She was very helpful and kind on the phone!
Daine · 22 April 2024
Agent replied · 24 February 2025
Thank you Danie, we are so pleased Abi was able to support you through your moving journey!
★★★★★ 5/5
GoogleVery friendly customer service. Have the pleasure to deal with Cameron, really nice was patient with me and answered all of my questions.
Nion · 22 April 2024
Agent replied · 24 February 2025
Thank you for leaving a review Nion! We are so pleased Cameron was able to help, and we wish you the best for the next steps of your journey!
★★★★★ 5/5
GoogleThe Lettings Hub has been extremely professional and detailed with all the documentation, ensuring that the house-renting process goes off without a hitch thanks to their clear instructions and constant availability on the phone.
Great service !
Shrutika · 22 April 2023
Agent replied · 22 April 2026
Thank you for leaving a review Shrutika, we are so happy to hear we were able to make you move easier and the team were able to support you through the process!
★★★★★ 5/5
GoogleHad a fantastic call this morning, the person I spoke to explained everything in depth and was great to talk to.
Robin · 22 April 2024
Agent replied · 24 February 2025
Thank you Robin for a lovely review! We are so pleased the team were able to make your journey easy, and they brightened your morning!
★★★★★ 5/5
GoogleSo far so good it been fantastic.. you guys are well organised house agency and I commend you guys for that
Festus · 22 April 2024
Agent replied · 24 February 2025
Thank you for leaving us a 5* review Festus!
★★★★★ 5/5
GoogleIt’s always a quick and easy process to renew with the lettings hub and a pleasure to talk to the team!
Amy · 22 April 2024
Agent replied · 24 February 2025
Thank you for leaving a lovely review Amy!!
★★★★★ 5/5
GoogleCameron helped me sort out my tenants home insurance and he couldn't have been more helpful, top bloke and highly recommended!
Joseph · 22 April 2024
Agent replied · 24 February 2025
Thank you for leaving a review Joseph! We are so pleased Cameron was able to help you set up your new home - good luck with your move!
★★★★★ 1/5
GoogleAwful experience. Poor customer service never replies to emails. Took an hour to get through on the phone. Flagging up random stuff and not taking notes from my ex-landlord reference. Slow and bad customer service
Justin · 22 April 2023
Agent replied · 22 April 2026
Thank you for leaving a review Justin, we are sorry to hear that you were dissatisfied with our customer service. In order for us to look into your feedback further, please could you provide full details of your application reference number and the property address via email to complaints@lettingshub.co.uk? Many thanks!
★★★★★ 5/5
GoogleVery helpful team specially Mimi did a great work in prioritizing my application so that I can move-in on time.
Shafqat · 22 April 2024
Agent replied · 24 February 2025
Thank you Shafqat! We are so pleased Mimi and the team were able to help quickly. Good luck with your move!
★★★★★ 5/5
GoogleResponsiveness and reliability is the best way to describe my experience.
I rate Marie a 5 star for customer support.
Owen · 22 April 2024
Agent replied · 8 January 2025
Thank you Owen - what a great review!
★★★★★ 5/5
GoogleCameron, an amazing and professional rep. Took time to explain the policies to me and was patient with me throughout.
Adenaya · 22 April 2024
Agent replied · 24 February 2025
Thank you for leaving such a lovely review Adenaya, we are so pleased Cameron has been able to support you with the next steps of your move!
★★★★★ 5/5
GoogleGreat Customer service.
Agent Mariana did really well resolving my issue with the application.
Sepe · 7 August 2024
Agent replied · 5 November 2024
Thank you for leaving a review Sepe, we are so pleased Mariana was able to help!
★★★★★ 5/5
GoogleHad really great service from Mimi on the customer service chat. Very quick, easy to talk to and friendy!
Ash · 22 April 2024
Agent replied · 24 February 2025
Thank you Ash, we are so pleased Mimi was able to help and make your moving journey easier!
★★★★★ 5/5
GoogleGreat experience and service and able to answer all my questions and help me with my point on concerns.
Jose · 22 April 2024
Agent replied · 24 February 2025
Thank you Jose!! We will pass this over to the team who will be so pleased!
★★★★★ 5/5
GoogleMy experience about the letting hub is perfect. Treat their clients very politely. Thank you for your whole support.
SANT · 22 April 2024
Agent replied · 24 February 2025
Thank you for leaving such a lovely review!! We are so pleased the team were able to help!
★★★★★ 5/5
GoogleLorna Was very helpful and she knew which direction to point me in, Very Helpful and easy going
David · 22 April 2024
Agent replied · 24 February 2025
Thank you David! We are so pleased Lorna was able to help!
★★★★★ 5/5
GoogleBeen speaking to Kim at The Lettings Hub! She's been absolutely amazing and helpful. Thank you so much!!!
Bethany · 22 April 2024
Agent replied · 24 February 2025
Thank you Bethany! We are so pleased Kim has been able to help!!
★★★★★ 5/5
GoogleWas helped last week by Georgie, she went above and beyond in order to advise me. Thank you!
Ben · 22 April 2024
Agent replied · 24 February 2025
Thank you for leaving a review Ben, we are so pleased Georgie was able to help! We will pass this back to her and the team!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
