Trusted Agent profile · Hackney
Verified
★★★★★
1,172 reviews across 1 platform
Hackney, N1 6DX
The Lettings Hub's office in Hackney is rated 3.7 out of 5 across 1,172 reviews on 1 platform, including 1,172 Google reviews rated 3.7.
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
1/5
GoogleThe worst by far!!!! The lettings hub, has been a big disappointment in my references, firstly gave …
Hello Mildred, Thank you for taking the time out to provide us with your feedback. I have looked into this and I can see that we needed to see your most recent payment from your employer on your open banking. I can confirm that this has now … More
5/5
GoogleGreat and timely service.
Thank you John, we are so pleased you found the process quick and easy!
5/5
GoogleVery efficient and helpful.
Thank you!!
5/5
GoogleExcellent service Highly recommend
Thank you Tanvir!
5/5
GoogleExtremely helpful insurance advice!
Hi Geoffrey Thank you for your lovely review about our insurance advice! … More
5/5
GoogleGreat. Easy. Would recommend.
Thanks Taila!
5/5
GoogleWas really good service...
Hi Marcos, Thank you very much- glad you had great service! Kind regards, The Lettings Hub
1/5
GooglePoor service I don’t recommend
Good Afternoon, Thank you for your review. We are very sorry to hear that you are not happy with … More
5/5
Googlewas connected through live chat with Mimi. very helpful and understanding. got me all the information fast and was very friendly. would defiantly recommend to anyone else.
Thank you Luke! We are so pleased to see Mimi was able to help quickly and made your moving journey a little easier!
5/5
GoogleThe gentleman with who I spoke on the phone ( Sandro) was very helpful, he explained everything I needed to know in details. Very good job Sandro!
Thank you Mergareta! We are so pleased Sandro was able to help!
5/5
GoogleWhat an amazing experience! An easy and simple service which is quick and straightforward. It definitely has helped with reducing the amount of paperwork and time spent on completing many forms. I would definitely use the service again if given the chance.
Thank you for leaving a review Dan, we are pleased to see you found the process quick and we were able to take away some of the admin and stress from moving!
5/5
GoogleRachel she is the best
Hi Black Pearl!, This is great to hear, thank you! Kind regards, The Lettings Hub
5/5
GoogleThey're very helpful
Thank you Ewere!
5/5
GoogleGreat customer service
Thank you Isaac!
5/5
GoogleGreat customer service
Thank you very much Paul!
5/5
GoogleGood customer service
Hi Harsha! Thank you- glad you had a great experience! Kind regards, The Lettings Hub
1/5
GoogleAvoid avoid avoid! These people are making people homeless with no correct backing behind rejecting …
Hello Sadia, Thank you for your feedback and we are sorry that you haven't had a great … More
5/5
GoogleExcellent conveyancer
1/5
GoogleTalk about impatient, email received at 5:38am requesting a reference, completed the reference, but less than 5 hours later, they called me chasing it up!
Hi Mark, we are sorry to hear that our team contacted you after you had already completed the reference. This shouldn't be the case and we apologise for the breakdown in communication. Thank you for taking the time to complete the reference for us and sorry once again for the inconvenience!
1/5
GoogleThe worst service I have ever experienced. Got everything wrong from the beginning and provided little to no support in resolving the issues they created
Hi Tom, we are very sorry to hear that you are unhappy with your recent referencing experience. We would like to look into your review further, please could you provide details of your reference number and the property address via email so we can investigate your feedback? Many thanks.
5/5
GoogleMy experience with The Letting Hub was very positive, and I would like to give credit to Sandro who was incredibly helpful over the phone.
Thank you Matthew for a lovely review! We will pass this back to Sandro and the team!
5/5
GoogleVery helpful, Cameron explained everything in detail and made sure I understood everything before agreeing. Very polite and was under no pressure to sign up.
Hi Julie, thank you for taking the time to leave a review. We are glad you had a great phone call with our sales executive Cameron and he talked you through the tenants home insurance process. We will pass this brilliant feedback onto him!
1/5
GoogleThe lettings hub has retarded people working for them. They are the slowest people. They are unprofessional in that they do not live up to their promises to deliver on time. The organization is dysfunctional. They constantly defer decisions to "the manager" and refuse to tell who "the manager" is. So junior staff is left unempowered and makes up a useless layer of bureaucracy. You end up wasting time with incompetent people.
1/5
GoogleAwful costumer service on live chat and no-one is ever replying to emails or answering the phone. Problems from the very beginning. Extremely stressful
Hi Karina, I am very surprised to hear that you were unable to get through to our team and would like to try and help you. I can see that we are currently in the progress of obtaining references from your referees. I have just called you to discuss your application further and unfortunately reached voicemail. Please call us back when you are available on 01733 902223, select option 2 and ask to speak to Lauren. I look forward to hearing from you and getting this matter resolved!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. The Lettings Hub hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hackney.
