Trusted Agent profile · Hackney
Verified
★★★★★
1,172 reviews across 1 platform
Hackney, N1 6DX
The Lettings Hub's office in Hackney is rated 3.7 out of 5 across 1,172 reviews on 1 platform, including 1,172 Google reviews rated 3.7.
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
5/5
GoogleMimi let me have a great experience who gave me a prompt and polite response. I have no doubt she is a good customer service provider of The Lettings Hub.
Thank you Angel! We are so pleased Mimi was able to help - we will pass this back to her and the team! We are so proud of our customer service team!
5/5
GoogleI had technical difficulties when creating my passport and had to call assistance. The person I spoke to, Marie, took extra care to help me out and was very kind.
Thank you for leaving a review Victoria! We are sorry to hear you had troubles with your Property Passport, however we are so pleased Marie was able to help fix it!
5/5
GoogleHad a wonderful experience with Charlotte last week when dealing with my query via email. No request was too big and she was extremely helpful. Would highly recommend the company.
Thank you Miley, we are so pleased Charlotte was able to help! We will pass this over to her and the team who will be so pleased!
5/5
GoogleI have a special shout-out to Will from the referencing team. He is very efficient, clear, helpful and an absolute pleasure to speak to. 5 stars don’t do him justice, if I could I’d give him 10 stars! An incredible asset to The Lettings Hub
Thank you for leaving a review David, we are really happy to see Will is always there to speak to and help with anything you need! We will pass over the 10* review to Will and the rest of the team!
5/5
GoogleHad the pleasure of dealing with Will Gibert from The Lettings Hub a lot recently. Has been extremely helpful in assisting where required and has no issues in looking into things quickly, especially with some quick turnarounds we have as a company. Appreciate his help!
Thank you for leaving a review Ash! We are so pleased to see Will is always there to help when needed and gets it done quickly! We will pass this over to him and the team who will be so pleased to see this!
1/5
GoogleHorrendous company. Avoid at all costs
Hello John, Thank you for taking the time out to leave us with your feedback. I am sorry that you feel this way about our referencing processes. I have had a look into your application and can see that this was completed within 1 hour of … More
5/5
Googlekind and nice staff, love them
Thank you Jian!
5/5
GoogleAbsolutely amazing service from Stephanie Harling
Thank you Nathan, we are so pleased Stephanie has been able to help!
5/5
GoogleFriendly and efficient service from Cameron
Hi Rob, That's awesome to hear- Cameron is certainly a superstar. Thanks!
5/5
GoogleFantastic costumer service, did love it
Hi Yakuba! Thank you so much!
5/5
GoogleHad the best customer experience with
Hello Juliet! Glad to hear you had an amazing experience with us! Thank you and kind regards, The Lettings Hub
5/5
GoogleLettings Hub are always such great help when ever I have any queries. Holly Robinson always goes out her way to ensure any questions I may have are answered in the best possible way and is a great asset to the Lettings Hub team.
Thank you for leaving a review Seb, we are pleased to see the team are able to answer all of your questions and Holly has made your experience with us better!
1/5
GoogleIf you want to add more stress to moving. Letting Hub will certainly provide. Absolute shambles of an organisation. Zero customer service. Contacting someone is like contacting the dead.
We are sorry you feel this way about your experience with us. We aim to make moving easier for tenants, so we are currently looking at your experience and will be back to you as soon as we can.
5/5
GoogleCelso's customer service is on point - thoroughly enjoy asking him for help as I know he will take it all very serious and do his best to help.
Thank you Kajsa! We are so pleased Celso has been able to support you - we will pass this back to him and the team who will be so happy!
5/5
GoogleHad help from Marie today and she was brilliant! Helped me get the information I needed and gave the extra details to help my process quicker. Thank you again!
Thank you Charlotte for leaving a lovely review! We are so pleased Marie wad able to help and go above and beyond to make your journey as easy as possible!
5/5
GoogleNice experience, explained very well
Thank you Jenny, we are so pleased you had a good experience with us!
5/5
GoogleShe was very patience,nice person
Thank you Gybeah!
5/5
GoogleFriendly, knowledgeable and fair price.
Thank you Linda!
5/5
GoogleQuick and easy to use!
Thank you Georgiana!
5/5
GoogleVery helpful quick and easy
Thank you Liberty!
5/5
Googlewell-detailed and lovely customer service.
Thank you for leaving a review Oyeleye!
1/5
GoogleI had a terrible experience at this lettinghub. The staf unhelpful, the letting hub take referencing 1 moth . Never aswer calls ,I would not recommend this letting hub to anyone.
Thank you for leaving your feedback, we are sorry you feel this way. To ensure we are able to improve our service moving forward we would like to hear more about your experience. By emailing complaints@lettingshub.co.uk we can have a look into your experience further.
5/5
GoogleReally good system for letting agents. Support from staff all the way through from Clair initially and Jennie with system support. Looking forward to using the system further
Thank you Daman! We are so pleased you have had a smooth transition over to BOX and we look forward to working with you!
5/5
GoogleThank you for choosing me the house that i was looking for . I am very happy with all the team they are very supportive and helpful .
Thank you Bhagawati, we are so pleased the team were able to help - good luck with your move!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. The Lettings Hub hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hackney.
