Trusted Agent profile · Hackney
Verified
★★★★★
1,172 reviews across 1 platform
Hackney, N1 6DX
The Lettings Hub's office in Hackney is rated 3.7 out of 5 across 1,172 reviews on 1 platform, including 1,172 Google reviews rated 3.7.
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
5/5
GoogleWe have been working with the lettings Hub for several years (and when they where UKTD) the service provided is always first class and Jennie Petrus always goes above and beyond to help us. Cannot recommend more
Thank you Alan! We will pass this over to Jennie and the team who will be really pleased to see this.
5/5
GoogleChris Fairs at lettings hub has been brilliant to deal with and sorted a complex insurance policy that was exactly what I needed. I highly recommend him and his company to deal with. THANK YOU CHRIS !
Thank you for leaving a review Graeme, we are so pleased Chris has been able to help with your insurance and was able to answer the questions you had!
5/5
GoogleDue to unfortunate circumstances I’m having to move out of my rented accommodation. I was connected with Johnathan and he was very polite and helpful and went out of his way to help me. 10/10 customer service!
Wow, thank you for a lovely review Whitney! We are so pleased Jonathan was able to help - we will pass this back to him and the team who will be really happy to see this!
5/5
GoogleGreat service from Georgie who always patiently responds to my requests (some very last minute) and explains everything I need to make the referencing process less painful for the applicant and consequently for me. :-) thank you
Thank you for leaving a lovely review Thais, we are so pleased Georgie has been able to answer your questions quickly and ensure we are both making moving as easy as possible for tenants!
5/5
GoogleExcellent service from start to finish
1/5
GoogleDon’t waste your time with this company 👎🏻 Listen to this funny joke: When this company trying to check your credit it’s appearing with different name …
Hello Sasan, We are very shocked to receive this review. Due to our agreed criteria with your letting agent, we have to verify the reference either using our secure online banking system or via a call on a verified business landline that we … More
1/5
GoogleBeen waiting for them to pick up the phone for 20 minutes now. I spoke with someone named Cameron who wouldn't help me navigate what further …
Thank you for your feedback and we are sorry that you haven't had a great experience with us. … More
1/5
GoogleCommunication is shocking- they have no care or urgency. Avoid at all costs!
Hello Saba, Thank you for your review. We are sorry to hear that you feel this way about your referencing. We have … More
5/5
GoogleExcellent customer service, quick, helpful, and friendly. My issue was resolved efficiently. Very satisfied!
Hi Ogbadu! We are pleased to hear your issue was resolved efficiently! … More
5/5
GoogleSandro from tenancy support was amazing! So understanding, empathic patient and helpful and really brought a lot of humanity and practical service together to make me have a really easeful experience in my tenant referencing process
Thank you Francesca, we are so pleased Sandro was able to help and make your referencing journey as easy as possible.
5/5
GoogleHelpful and easy to set up insurance policy. Explained everything really clearly.
Thank you Rachel, we are so pleased you found the process so simple!
5/5
GoogleAaron M helped set up our home insurance, friendly, quick and clear
Thank you Courtney!
5/5
GoogleHelpful advice from Mariana on technical IT matters. My dog is happy!
Thank you Dawn! We are you pleased we could help you and the very cute pooch with your move!
1/5
GoogleTo the agents - good luck. To the tenants/applicants - also, good luck to you. To the landlords - you would not believe what goes on behind the scenes …
5/5
GoogleEasy, very efficient and extremely helpful every step of the way.
Thanks Alex! Glad to hear it!
5/5
Googlevery impressive law firm to deal with. very on the ball...
5/5
GoogleRecently renewed our home insurance, chelsea helped us through the whole process and made it so easy for us. She was so kind and helpful and even gave us a discount which is so generous considering the current times. She is a real credit to your team! Very happy.
Thank you for leaving a review Amy, we are so pleased to see Chelsea was able to make Home Insurance easy and affordable! We will pass this over to her and the team who will be really pleased to see this!
1/5
GoogleI don't usually leave 1 star reviews, but I am doing so in the hope to get someones attention that can assist me. …
Hi Josh, Thank you for providing your feedback. We take every piece of feedback seriously and are looking into your referencing. I can see that your complaint has been responded to on Friday 5th July but if you have any other information, please continue to contact us through this email address. Many Thanks!
1/5
GoogleWorst experience I have ever had. No communication, constantly having to chase. Phone operators who inspire zero confidence, not all but certainly most. …
Hello David, Thank you for your feedback and we are sorry that you haven't had a great … More
5/5
GoogleGabbie Brunning from Lettings hub is so amazing and helpful
Hi Zacharias! We are glad to hear Gabbie was amazing as always! Thank you
5/5
GoogleSarah B was very helpful and patient with my queries
Hi Melissa! Glad to hear Sarah helped out with your queries! Thank you, … More
5/5
GoogleKelly T great person! Happy to have her helping me
Hello Jamal, This is amazing to hear- Kelly is a superstar. Glad she helped you out! Thank you and kind regards, The Lettings Hub
5/5
GoogleReally helpful from Bethany and made the entire experience seamless
Hi Callum! That's amazing to hear Bethany made the entire experience seamless- thank you!
1/5
GoogleRidiculous amount of data asked for, massive delays because of their incompetance, huge invasion of privacy, inability to process data quickly or even recognise when it has been uploaded. Useless 3rd party parasites
Thank you for leaving your feedback, we are sorry to hear this is how feel about your experience. We try and make it as easy as possible for all of the users of our platform to store everything in one place, however we are currently looking into your experience and will be back to you as soon as possible. To speak to us further about your data, where it is stored and/or if you would like us to delete any personal information please email dataprotection@lettingshub.co.uk.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. The Lettings Hub hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hackney.
