Trusted Agent profile · Hackney
Verified
★★★★★
1,172 reviews across 1 platform
Hackney, N1 6DX
The Lettings Hub's office in Hackney is rated 3.7 out of 5 across 1,172 reviews on 1 platform, including 1,172 Google reviews rated 3.7.
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
4/5
GoogleGreat experience, if long, getting my insurance sorted with Bethany. Very pleasant young lady and very knowledgeable. She had the patience of a saint with me and my queries. …
Hi Suzi, That's amazing to hear your insurance journey with Bethany was knowledgeable and helpful! Good luck with everything and thank you!
5/5
GoogleI never knew letting is this thorough. It’s good. It’s show proper data and record keeping.
Thank you for leaving a review! We are passionate about providing a good service for the tenant, landlord and letting agent and we are so pleased you felt protected.
5/5
GoogleThanks for ur aid in explaining and helping me figure sort out my insurance efficiently Bethany
Thank you for leaving a review Alfie, we are so pleased Bethany was able to help!
5/5
GoogleThe letting hub is very helpful , they can help you with completing you application form.
Thank you Chloe, we are so pleased the team have been able to help!
5/5
GoogleBethany and the Lettings hub have been fantastic and a pleasure to have had dealings with.
Hi Mark, Thank you for your kind words- Bethany is certainly a superstar! We look forward to helping you out on your journey more!
5/5
GoogleVery polite and helpful Thank you !!
Thank you Eleni. Good luck with everything.
5/5
GoogleI've been liaising with Ellie Williams for a long period of time and she's been nothing but an Absolute STAR to deal with! She provides 5 Star Service and has excellent communication skills! Thanks for all your support Ellie!
Thank you Jimmy!! We will pass this over to Ellie and the team who will be so pleased to see this!
5/5
GoogleWe have dealt with The Lettings Hub for many years and have never had any issues. We primarily deal with Becca and Charlotte who are very helpful and always been at hand to sort out any of our issues.
Thank you Linda, we are so pleased Becca and Charlotte are there to support you and we love working with you too!
5/5
GoogleThe guy who I spoke to on the phone was really friendly, polite and well mannered. Unfortunately, I couldn’t place his name! he didn’t push me to making any decisions I didn’t want to make and explained everything clearly.
Thank you Sophie!! We are so pleased the team were able to help - good luck with your move!
1/5
GoogleI've been all over cities in the UK,this seems to be the worse letting agency. They end up wasting your precious time and the communication is very poor. …
Hello, We would like to investigate this further but are struggling to find you with the details that you have provided. Please could you email us on complaints@lettingshub.co.uk with your full name, reference number and what has happened and we will happily look into this for you? Many Thanks!
1/5
GoogleAn absolute joke. If you can help it do not use this service. We were meant to move into our rented flat and the evening before, Lettings Hub …
Hello Yohan, We are sorry to hear that you were not happy with our referencing process and that it took longer than you expected. We do aim for the referencing process to be completed ASAP but sometimes we do need other documents. We would … More
1/5
GoogleAVOID this company. They will only mess up and delay your schedule for nothing. I was renting recently and unfortunately had to work with them on my reference …
Thank you for your feedback and we are sorry that you haven't had a great experience with us. … More
5/5
GoogleI had a lovely experience with Marianna. She was kind and answered all my concerns.
Thank you for leaving a review, we are so pleased Mariana was able to answer your questions and make the process as easy as possible!
5/5
GoogleBig shout out for Junaid who is brilliant and helping us with the referencing process.
Hello Tim, We are so happy to hear Junaid helped you out with your referencing process! … More
5/5
GoogleReally kind customer service and was patient with me whilst going through their offered policies.
Hi Rick! Glad to hear one of our employees was kind and patient whilst going through our policies. Great to hear you had a lovely experience! … More
1/5
GoogleThe most frustrating and exhausting process I have been through. The lack of communication is staggering , everytime you call each individual just makes a supposed note on the system and apparently passes onto their manager and no one … More
Hi N, We apologise for the circumstances you were faced with and would like to investigate this further. Unfortunately the reference number you have provided seems to be incorrect as it has an extra digit in it, please can you confirm your … More
5/5
GoogleAlways great customer service from Kim, whenever there has been an issue she has been the first point of contact and always there to help. Thank you for all the hard work and always responding to me asap.
Thank you Floria, thank you for leaving such a lovely review for Kim! We will pass this back to her and the team who will be so pleased
5/5
GoogleI wanted to take the time to share my appreciation for Jennie Petrus. She is always on hand with any queries I have, she's very responsive and is always able to help me with any issues. Very impressed!
What a fab review, thanks Tracey! We're very proud of our staff so it means a lot to us when our clients give us such great feedback. We'll be sure to pass your compliments on to Holly. Thank you again.
5/5
GoogleAmazing service delivery, excellent communication skills showing your expertise in your work Much appreciated Jake!
Hi Immaculate Chemarum! This is amazing to hear you had a great experience. Jake is a superstar! Thank you and kind regards, The Lettings Hub
5/5
GoogleVery good service from Aaron. Got my insurance sorted in just a few minutes.
Thank you Bjorn! We are so pleased Aaron was able to set you up with a policy so quickly!
5/5
GoogleI had a good experience with Bethany Cobley and she explained everything very well..
Hi Anand We are so pleased you had a great experience with Bethany and she explained … More
5/5
GoogleAaron spoke very well and was very clear. Deserves a day off I'd say
Thank you for leaving a review Samuel, we are so pleased Aaron was able to help!
5/5
GoogleNice support from Sandra....Big thumbs up Got things sorted in short time Wonderful staff
Hi Badmus What a lovely review, thank you! We are so pleased that Sandra gave you great … More
5/5
GoogleTobias is super helpful
Thank you Beth! We are so pleased Tobias was able to help, we will pass this over to him and the team!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. The Lettings Hub hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hackney.
