Trusted Agent profile · Hackney
Verified
★★★★★
1,172 reviews across 1 platform
Hackney, N1 6DX
The Lettings Hub's office in Hackney is rated 3.7 out of 5 across 1,172 reviews on 1 platform, including 1,172 Google reviews rated 3.7.
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
5/5
GoogleI have spoke to a few members of the team, they were very friendly and extremely helpful. Great experience from start to finish.
Hello there, This is amazing to hear you had a great experience from start to finish! Thank you and kind regards, The Lettings Hub
5/5
GoogleHad a really good experience with lettings hub, everything was done very smoothly and specially greatful to Bethany Cobley for providing her support.
Hi Muhammad, Really glad to hear you had a really good experience with us- especially Bethany! … More
4/5
GoogleI recently had the pleasure of speaking with a representative who had a slight accent, which sounded almost American but not quite. She was extremely helpful in answering my questions and assisted me in sorting out what I needed … More
Thank you for leaving a review, we are so pleased the team were able to help and we will pass your feedback on to the relevant teams.
5/5
GoogleThis guy was amazing Zuhaib Nawaz, he is a good listener and he really hepl me with my question!!! thank you so much again
Hi Marianna! Amazing to hear Zuhaib could help you out! Thank you and kind regards, The Lettings Hub
1/5
GoogleSo bad,I have submitted the documents multiple times and they insisted that nothing was uploaded and as a result they delayed my moving date.
Good Morning Adam, Thank you for your review. We are very sorry to hear that you have had a delay … More
1/5
GoogleThe worst referencing company I have experienced. I would give zero stars if I could. I have sent in documents repeatedly to be told they have received them, then they have requested the exact same documents time and time again. …
5/5
GoogleAaron Mourton rang me today to sort our my insurance, he was very knowledgeable and answered all my questions in great detail!
Thank you for leaving a review Laura, we are so pleased Aaron was able to help!
5/5
GoogleGeorgina from the letting hub has been such a great help! Extremely friendly, quick and efficient with her services. Would 100% recommend!
Hi Lilli! We are so pleased you had a great experience with us and Georgina- thank you!
1/5
GoogleI have sent an enquiry last week many times as I need to move in to a room in Cambridge by Tuesday 23/8/2022 as I am now kicked out by KOREAN LANDLORD!!!!!!! So I will literally be homeless. Till this week I have not heard from Lettings Hub. I just need to re-upload my work contract that should be it.
Thank you for leaving a review Russell, we are sorry to hear that you did not hear back from The Lettings Hub, however I can confirm that your referencing checks were completed on 15/08/2022. You should have received email confirmation from ourselves regarding this, and the status of your application also would have been updated to completed on your tenant portal. We do apologise if you did not receive this communication or if this was unclear, and wish you all the best!
1/5
GoogleI would avoid any involvement with these people if you can. My son rented from X1 as a student and the lettings hub theoretically managed the financial matters. They expected a crazy amount of information to prove my finances as a guarantor and then despite the so called deposit protection scheme they still haven't replied to emails or returned deposits.
Thank you for leaving your feedback, we are sorry you feel this way. When you agree to stand as guarantor, you are guaranteeing that you will cover the full rental amount should the tenant fail to pay. X1 Lettings requested that we complete a credit check and obtain an income reference to verify your affordability. However I can confirm that we did not collect any deposit payments as part of this process, please contact X1 directly regarding this matter and they should be able to advise further.
5/5
GoogleEllie williams was very helpful and efficient and spoke clear about the information needed from the applicants.
Hi Hackney Lettings! Amazing to hear Ellie was helpful and efficient like always. Thank you and kind regards, The Lettings Hub
1/5
GoogleUnfortunately, I have found their referencing service and professionalism to be extremely lacking. My guarantor and his employment team have confirmed that they contacted the Letting Hub multiple times and received confirmation that the …
Thank you for your feedback and we are sorry that you haven't had a great experience with us. … More
1/5
GoogleGetting calls trying illegal pressure selling tactics. Please review the Tenant Fees Act of 2019 and Renters (Reform) Bill of 2023.
Hello Seth, We are sorry to hear that you feel this way. We are taking your feedback seriously and are looking into what has happened. Please bare with us whilst we investigate and we will respond shortly.
5/5
GoogleAmazing IT support by Junaid, he was kind, supportive and patiently guided me through the process of filling out my application.
Thank you for leaving a review Zainab, we are so pleased Junaid was able to help with your application!
5/5
GoogleGood customer service mr Cameroon answered every of my questions with patience and ready to help I really appreciate your time
Hi Hali, That is amazing to hear yo were helped efficiently- thanks!
1/5
GoogleThe referencing company failed to verify my income despite all the documents I provided. As a result, the entire process was delayed and ultimately unsuccessful. This caused unnecessary stress, a two-month delay, and a financial loss of …
5/5
GoogleKelly at the lettingshub is soo amazing! Very helpful and kind! If you need any assistance from anyone from the lettingshub it is Kelly!! Their expertise and collaborative spirit significantly contributed to assisting me with a report! This cannot go unrecognised, all the best Kelly 😌😁 …
Thank you for such a lovely review!! We are so pleased Kelly and the team were able to support you - we will pass this back to her and the team!
5/5
GoogleI have dealt with LH for many years now, with Sarah Wayman being my main contact. She is efficient and handles my clients and their needs respectfully and she will forever be my 'go-to'. Thank you for your continued efforts and hard work Sarah.
Thank you for leaving such a lovely review Charlotte! We are so pleased Sarah has been able to support you and your clients - we will pass this back to her and the team!
4/5
GoogleQuick, lovely and friendly service! Had a conversation with Bethany this afternoon who took me through liability insurance. She spoke to me and happily arranged a more convenient time to fit to my …
Hi Matt What a lovely review, thank you so much … More
5/5
GoogleFantastic company thank you so much. Really appreciate what you done for us.
5/5
GoogleStraight forward and relatively pain free, considering I was selling a property. Recommend.
4/5
GoogleI spoke with one lady,unfortunately I don’t remember her name. She was very helpful to me. I say thank you.
Thank you for leaving a review Victoria, we are so pleased the team were able to help!
5/5
GoogleGreat experience with Bethany over the phone. Nice, polite, funny and very efficient. She understand the meaning of customer service!
Thank you for leaving a review Emmanuel, we are so pleased Bethany was able to help - good luck with your move!
5/5
GoogleExcellent service and very responsive! Bethany took the time to explain everything to me and answered all my questions promptly.
Hi Khaled We are so happy that you found our service excellent and Bethany took her time … More
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