5/5
GoogleNigel has been fab!!!!
Agent replied · 24 February 2025
Thank you Tasha - we think so too!!
Trusted Agent profile · Hackney
Verified
The Lettings Hub Hackney reviews
★★★★★
1,172 reviews across 1 platform
Hackney, N1 6DX
The Lettings Hub's office in Hackney is rated 3.7 out of 5 across 1,172 reviews on 1 platform, including 1,172 Google reviews rated 3.7.
Reviews
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
Google1/5
GoogleHow can you confirm that housing benefits was not added simply by looking at the amended file. This WAS added on the important notes and after SEVEN calls (check your records!) it was removed. My TOTAL income despite providing 3 months …
Agent replied · 5 November 2024
Hello Owen, We do understand that your full income was not confirmed and this was due to another reference being received from your employer. We have since corrected this and sent the report back to your letting agent. As for the housing … More
1/5
GoogleLettings hub will take your data provided as part of tenant referencing to then aggressively upsell you insurance and other products. We received multiple unwanted calls and emails throughout the process some which were designed to seem … More
Agent replied · 3 December 2024
Hello, Thank you for your feedback and we are sorry that you haven't had a great … More
1/5
GoogleMy landlord has provided all the required info to lettingshub on 2nd May, but they have still not updated my case in their system. I have chased their Customer Service on this several times and they've assured me they're prioritising the …
Agent replied · 5 November 2024
Hello Hannah, Thankyou for taking the time out to provide feedback. I'm sorry for the delays in completing your landlord reference. Where possible, we aim to get the referencing completed in 2-3 working days and on this occasion I can see … More
1/5
GoogleThis company is a joke. My landlord already gave his references, and Even took an extra step to call back and confirm more details. However, they still claim that its not validated. Please avoid this company like plague. Using open banking …
Agent replied · 5 November 2024
Hello, Thank you for taking this time to provide us with your feedback. We would like to look into this for you but we have checked the system with the details that you have provided and we have not been able to locate your application. … More
1/5
GoogleUnprofessional agent! Their customer service is a joke - they do not have any accurate information. I’m moving in a day and still don’t have my reference check complete! They verbally told me that there’s nothing pending from my end yet …
Agent replied · 5 November 2024
Hi Parvathy, Thank you for your feedback and we are sorry that you haven't had a great experience with us. … More
1/5
GoogleAbsolutely a waste of time. They made us go through a referencing agency, which is supposed to be a professional company. They confused our tax return with another client's and then the estate agent called again and confirmed it was the …
Agent replied · 5 November 2024
Thank you for your feedback and we are sorry that you haven't had a great experience with us. … More
1/5
GoogleAwful interface and website, doesn’t work most of the time and crashes without saving user inputs. Tries to trick you into thinking the minimum payment is £10 by greying out the free option even though it is available. Won’t actually tell …
Agent replied · 5 November 2024
Hi Nasim, Thank you for your feedback and we are sorry that you haven't had a great experience with us. We would love to discuss your concerns with you as all feedback is … More
1/5
GoogleLetting Agents and Tenants BEWARE of Lettings Hub and Home Telecom Ltd. I have serious concerns about the Letting Hub and GDPR. They are associated with a company called Home Telecom Ltd and share your data with them (see their privacy …
Agent replied · 5 November 2024
Hi Rosie We are sorry that you are unhappy with our service and would like the … More
5/5
GoogleI had a lovely experience with Bethany.She explanied every minute information in detail.It was a very professional and comfortable one.Thank you for all the assistance and support .
Agent replied · 5 November 2024
Hi Amrutha Thank you so much for your review and we are so happy that you found Bethany so … More
5/5
GoogleThis is a brilliant service! The people on the phones could not be more lovely and helpful, and you can see for yourself where your application is at.
Agent replied · 3 December 2024
Hello Christie, Glad to hear you have a brilliant experience with us! Thank you and kind regards, The Lettings Hub
1/5
GoogleI am unsure how everyone else managed to complete the process here, but my experience has been poor and continues to worsen. The response times are extremely slow. The website has a 'form' for sending messages, with a promise of a response …
Agent replied · 5 November 2024
Thank you for your feedback and we are sorry that you haven't had a great experience with us. … More
1/5
GoogleMy email to the ceos of Lettings Hub Dear Heidi and Robert, …
Agent replied · 30 January 2025
Good afternoon, thank you for your time on the phone yesterday. I am glad to hear this complaint has now been resolved and we wish you all the best in the future. Kind regards, The Lettings Hub
5/5
GoogleIt's all been great and impactful working with Simply Conveyancing Property Lawyers. They work with professionalism, efficiency and effectiveness towards clients, making sure clients best interest is served
5/5
GoogleTobias is always a pleasure to work with, ensuring references are checked and completed in a timely manner!
Agent replied · 22 April 2026
Thank you Kristie, we are so happy to hear Tobias is always there to help! We will pass this over to him and the team!
1/5
GoogleYes Olivia I'm going through the same thing unfortunately.Have given them all the relevant documents which are genuine to be told a short time later they are missing or not accepted.Moving home is stressful enough but it's not made any …
Agent replied · 5 November 2024
Hello Amanda, We are sorry to hear that you feel our referencing has caused you stress. This is not what we expect and we aim to make moving home as smooth as possible and I'm sorry that your feel we did not do it on this occasion. I can … More
5/5
GoogleI spoke with Bethany Cobley this morning about insurance and I have to say the professionalism, patience, kindness, understanding, humour and general pleasantness she showed is admirable.
Agent replied · 5 November 2024
Thank you for leaving a review, we are so pleased Bethany was able to help! We will pass this back to her and the team!
1/5
GoogleAwful company. Staff rude and asking for requirements that are not mandatory. Even after having everything presented on paper and even after receiving response from employers with every reference in order still not satisfied to go through with the referencing. Would not give an answer for more than a week. Basically they are just to get money and don't care to do their job properly
Agent replied · 24 February 2025
We are sorry you feel this way about your experience with us. We want to make sure our tenants have a seamless journey through our platform, so we are currently looking at your experience and will be back to you as soon as we can.
1/5
GoogleIt's not been a nice experience I must say. They don't communicate and they waste a lot of time. It's really frustrating. My husband and I are still new in the country, we told the agency this and made …
Agent replied · 5 November 2024
Hello Elizabeth, We are sorry that your experience with the referencing process has not been what you expected. We would like to try and help you with this but we have not been able to find your application with the information that you … More
4/5
GoogleI recently had the pleasure of speaking with a representative who had a slight accent, which sounded almost American but not quite. She was extremely helpful in answering my questions and assisted me in sorting out what I needed …
Agent replied · 22 April 2026
Thank you for leaving a review, we are so pleased the team were able to help and we will pass your feedback on to the relevant teams.
5/5
GoogleI wanted to take a moment to share my recent experience with your service. I was assisted by Bethany Cobley, and I must say that her professionalism and attentiveness were exceptional. Bethany ensured that all my concerns were addressed …
Agent replied · 5 November 2024
Hi Emmanuel Thank you for such a lovely review about your service from Bethany. At the … More
1/5
GoogleShocking service. I would advise all lettings agents to avoid this company. They have an extremely rigid set of criteria by which they judge people, to the point where you could be a millionaire and get your application rejected. …
Agent replied · 5 November 2024
Hi Callum Thank you for your feedback and we are sorry that you haven't had a great … More
5/5
GoogleThe lady I spoke to was very friendly and professional and immediately put me at my ease. Thank you so much for a first class service.
Agent replied · 5 November 2024
Thank you for leaving a review Julie, we are so pleased the team were able to make the process as stress-free as possible!
5/5
GoogleI was made to feel welcome and that I found them to be very helpful towards me and I would recommend them if you needed help
Agent replied · 24 February 2025
Thank you Duncan, we are so pleased the team were able to help! We will pass this back to all of the team who will be so happy!
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