Every review we hold for the Hackney office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI have been asked to provide a reference for a tenant of mine moving to a new property. IT problems on their part meant the forms could not be submitted, however they were able to accept the information by email. I was then asked a week …
Justine · 10 October 2024
Agent replied · 5 November 2024
Hello Justine, Thank you for providing your feedback regarding the landlord reference. As a part of our refencing process, we have to ask other landlord specific questions to be able to confirm that the reference has been provided by the … More
★★★★★ 1/5
GoogleThe worst experience I ever had.Spoke with 4 different agents in 2 weeks to be told the same thing that is going to take 24/48h for Landlord reference to be checked.I supposed to be moving in 26th of May,I had my notice with my landlord for …
Andreea · 10 October 2024
Agent replied · 24 February 2025
Hello Andreea, Thankyou for your feedback. We are taking your concerns seriously and we can see that you have emailed us directly. We have responded to you from there asking for more information. Please could you get back to us at your earliest convenience so we can investigate this matter for you. Many Thanks!
★★★★★ 5/5
GoogleSincerely I am impressed with the professional quality of the staff that resolved my lettinghub property passport
She exercised enough patience and attended to me very well.
I am glad to recommend your company anytime anywhere.
Ogundare · 15 March 2025
Agent replied · 20 March 2025
Hello Ogundare,
This is brilliant to hear- we are so happy that your property passport was resolved.
Thank you for your kind words and kind regards,
The Lettings Hub
★★★★★ 1/5
GooglePlease do not use this company!!
They do not answer calls
They do not solve your problems …
Ailton · 30 September 2025
Agent replied · 29 April 2025
Hello Ailton,
I'm sorry to hear that your are not happy with the referencing service. We have set criteria that is agreed between ourselves and the letting agents. When this … More
★★★★★ 5/5
GoogleAlways a pleasure when I get to speak to Terry Newing or Tatiana Pereira. They are a huge asset to the lettings hub team :)
Sophia · 18 July 2025
Agent replied · 19 July 2025
Hi Sophia! Thank you for your kind words- Terry and Tatiana will be delighted to hear this!
★★★★★ 5/5
GoogleSandro was super helpful and willing to help.
Filipe · 22 April 2024
Agent replied · 24 February 2025
Thank you Filipe! We are so pleased Sandro was able to help!
★★★★★ 1/5
GoogleI had a disappointing experience with Letting Hub Reference Company due to their severe lack of communication. The process was frustratingly slow, and attempts to reach them for updates were consistently met with silence. This lack of responsiveness made the entire experience unpleasant and unprofessional. I would not recommend their services based on this frustrating encounter.
Bodun · 22 April 2024
Agent replied · 5 November 2024
Hi Bodun, we are sorry to hear you had an unpleasant experience. We have reviewed your application and can confirm we have agreed referencing guidelines in place with your Letting Agent. Unfortunately, on this occasion the criteria was not met and you would need to discuss this further with Savills. I am sorry we were not able to help you any further and wish you all the best.
★★★★★ 1/5
GoogleI genuinely don't prefer writing a public review for a company, but this has been THE worst experience with regards to referencing in my life . None of the team members I had spoken to had any clue of my application or what was being …
Shravan · 10 October 2024
Agent replied · 24 February 2025
Hello Shravan, Thankyou for taking the time out to provide us feedback. We are sorry that you feel our service was not satisfactory on this occasion. We have had a look into your application and can see that there was a little hold up as … More
★★★★★ 1/5
GoogleIf I could give negative stars, I would. When I tell you this is the MOST painful process I have ever experienced in my 30+ years on this earth, please believe me. If your letting agent informs you that they use letting hub for their …
Allanna · 10 October 2024
Agent replied · 5 November 2024
Hello Allanna, thank you for taking the time out to provide us with your feedback. I'm sorry that you feel this has taken considerably longer to complete your referencing than you would have hoped. I can confirm that we have now reviewed … More
★★★★★ 5/5
GoogleYasmine Ghazanfer you have gone above and beyond in your recent work and so I wanted to take the time to write a review for you to say how grateful I am. You are clearly very intelligent and knowledgeable in your role, this coupled with …
Struan · 10 October 2024
Agent replied · 5 November 2024
Thank you for leaving a review Struan, we are so pleased Yasmin was able to help!
★★★★★ 1/5
GoogleEdit: I don't know how everyone else is rating 4-5 stars. What I do know is if you go onto an forum to do with The Lettings Hub, like Reddit, you'll only find negative feedback. These positive reviews all mention speaking with a member of …
Handsome · 10 October 2024
Agent replied · 5 November 2024
Hello,
Thank you for your feedback and we are sorry that you haven't had a great … More
★★★★★ 1/5
GoogleWe are forced to use this referencing company at the agency i work at and honestly they live to make your life hell. The employees are so lazy that they cannot be bothered to look through a clients account to see that they HAVE ACTUALLY …
Neeka · 10 October 2024
Agent replied · 5 November 2024
Hello Neeka, Thank you for your feedback and we are sorry that you haven't had a great experience with us. … More
★★★★★ 1/5
GoogleGoing thought all the hassle of giving all of our details and guarantor, jobs inside leg measurement. Then telling my wife they cant see anything to be a problem. To only to be told that we where denied the house we wanted. We have jumped …
Carl · 10 October 2024
Agent replied · 5 November 2024
Hello Carl,
Thank you for your feedback and we are sorry that you haven't had a great experience with us. For all reference checks, we must confirm affordability for all … More
★★★★★ 1/5
GoogleTerrible company, still dealing with the aftermath of working with this company 5 months on!
Mag · 23 October 2025
Agent replied · 23 October 2025
Good afternoon Mag,
We are very sorry to hear that you feel this way about our company. We take all client feedback seriously and would appreciate the opportunity to look into your … More
★★★★★ 1/5
GoogleThe worst referencing company that I have encountered in the past 20 years in the UK. …
Kent · 30 September 2025
Agent replied · 17 May 2025
Good afternoon Mr Leong, we are very sorry to hear that you are unhappy with the referencing process and have experienced some delays with your application. We can confirm that we have agreed referencing guidelines in place with your … More
★★★★★ 5/5
GoogleMimi was really helpful and sorted my issue straight away.
Madeline · 25 February 2024
Agent replied · 24 February 2025
Thank you Madeline!! We are happy to hear Mimi was able to help you quickly!
★★★★★ 5/5
GoogleJust wanted to say Hannah Clemenson is amazing, always so helpful & provides an excellent service each time i've needed her assistance.
Zara · 22 April 2023
Agent replied · 22 April 2026
Thank you for your review Zara, we are so pleased Hannah was able to help! We will pass this over to her and the team who will be really pleased to see this!
★★★★★ 5/5
GoogleMimi was very helpful with my concerns
Jefferson · 22 April 2024
Agent replied · 24 February 2025
Thank you Jefferson!! We are so happy Mimi was able to make your moving journey smoother!
★★★★★ 5/5
GoogleSarah was very helpful, thankyou 😊 …
Lynn · 22 April 2024
Agent replied · 24 February 2025
Thank you Lynn!
★★★★★ 5/5
GoogleGeorgina was super helpful today on livechat!
Niamh · 22 April 2024
Agent replied · 24 February 2025
Thank you Niamh, we are so pleased Georgina was able to help!!
★★★★★ 5/5
GoogleThe most helpful team ever the people I spoke to was very helpful and understanding in my situation.they gave me advice to point me in the right direction. The only fault was my own not giving the appropriate documentation . Now I am a …
Graham · 10 October 2024
Agent replied · 24 February 2025
Thank you for leaving a review Graham, we are so pleased the team were able to support you through the process! Good luck with your move - we hope everything goes well!
★★★★★ 1/5
GoogleOmg! I thought I was the only one! Ask for documents over and over again. You submit they want open banking. My bank doesn't use open banking. Made a complaint to said department and a Sarah Higgins who is the director of operations (makes …
Ethan · 10 October 2024
Agent replied · 22 December 2024
Hello Ethan, thankyou for taking the time to provide us with feedback. I do believe that this is being dealt with directly with your via email but if you do need any further assistance, please email us again and we would be happy to help. Many Thanks!
★★★★★ 5/5
GoogleHad a quick call with Aaron M (won't disclose full name for gdpr). Incredibly professional and upbeat rep who helped me figure out what I was doing and answer the questions to the best of my ability. Didn't feel like one of those stuffy …
Karina · 10 October 2024
Agent replied · 5 November 2024
Thank you for leaving such a lovely review Karina! We are so pleased Aaron was able to help and made the process feel like a breeze!!
★★★★★ 5/5
GoogleIt was an accident experience I believe it was Bethany Cobley I was speaking to she was brilliant very helpful and friendly and made things easy to understand would definitely recommend
Max · 22 April 2025
Agent replied · 5 November 2024
Thank you for leaving a review Max, we are so pleased Bethany was able to help!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
