Trusted Agent profile · Hackney
Verified
★★★★★
1,172 reviews across 1 platform
Hackney, N1 6DX
The Lettings Hub's office in Hackney is rated 3.7 out of 5 across 1,172 reviews on 1 platform, including 1,172 Google reviews rated 3.7.
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
1/5
GoogleAvoid this substandard company at all costs. This company is completely incompetent. I needed simple reference checks for a …
Good morning Ollie, We are very sorry to hear that you are dissatisfied with our referencing service. We pride ourselves on our customer service and efficient referencing so this … More
1/5
GoogleOnce reference checks are completed, even though you opt out of being contacted about insurance, you are hounded by email and phone regarding home insurance. Very unprofessional and wouldn’t recommend.
Good morning Pardeep, we are sorry to hear that you feel our service is unprofessional. We have reviewed your referencing application form and can see that you consented to an insurance quotation, which is why our team proceeded to contact … More
5/5
GoogleVery easy process - Mimi was very helpful from the Customer Support team
Thank you Andrew! We are so pleased you found the process quick and easy!
5/5
GoogleGreat customer service! Was really helpful and helped with my application. Thanks Marie
Thank you for leaving a review Zak, we are so pleased Marie was able to help, we will pass this back over to her and the team!
5/5
GoogleCameron was very good, explained anything I didn't understand and was very helpful.
Hi Hannah, this is great to hear and we will pass this lovely feedback onto Cameron!
5/5
GoogleReally fantastic help from Jake. I had an issue with my application regarding some documents. Jake couldn’t have been more helpful in trying to resolve the problem and explaining what the issue had been. Thank you again.
Thank you for leaving a review Emma, we are so pleased Jake was able to help and resolve the situation as quickly as possible!
5/5
GoogleThis was my first experience with the lettings hub and they turned out quite helpful. I have been in touch with one of the representative Ms Sandra and she was very cooperative and helped me through out
Hello Fazal! Glad to hear Sandra was helpful and you had a great experience! Thank you and kind regards, The Lettings Hub
1/5
GoogleWhere do i start from. As i Letting Agent stay far far away from The Lettings Hub, if anyone would like …
Good afternoon Pav, we are very sorry to hear you feel this way and would like to contact you to resolve your concerns. … More
1/5
GoogleDon't ever work with agencies that collaborate with these guys. They ask for lots of papers, they are wasting a lot of time(valuable for when you wish to switch places). I've sent them my tax calculation, and they requested for the submission request(that the accountant uploaded the report), just to say that the income is not enough after 4 days.
We are sorry you feel this way about your experience with us. We want to make sure our tenants have a seamless journey through our platform, so we are currently looking at your experience and will be back to you as soon as we can.
5/5
GoogleEllie was super helpful with dealing with six of our referencing issues.
We are sorry to hear you had some issues, but we are so pleased Lorna was able to help!! We will pass this back to her and the team!
1/5
GoogleIn essence a fantastic product. In reality absolutely awful. A real shame because if it did everything it said it does then this would be a real time saver. The reality is you spend more time on the phone chasing things through than getting on and doing your job. Try again when they've got it right. But for now? swerve!
Hi Mark, Thankyou for your feedback. I understand that you have now spoken to one of our colleagues and the issue is now resolved. Please let us know if this is not the case? Thanks
5/5
GoogleGeorgie is always very helpful when speaking on the live chat service.
We are so pleased you have found Live Chat useful and Georgie has been able to help!
1/5
GoogleIf you want to work for no money, don't work there! It's like a sweatshop there. I wasn't able to continue to work there as my car is broken down, they therefore refused to pay me in It's entirety and only paid me 40% of what I had worked … More
Thank you for your feedback. We’d like to clarify that the deductions from your pay were in line with our standard company policy, as outlined in the employee handbook. We strive to maintain fairness and transparency in all our practices. … More
5/5
GoogleIt was a good experience with Bethany.She explained well regarding the policies. Very helpful,friendly and approachable. This letting hub is really awesome for those who moved in .Helping hand in arranging everything for the property. Thanks.
Thank you for leaving a review Claries, we are so pleased Bethany was able to help with setting up you new home!
5/5
GoogleWas assisted by Sadra , couldn’t send my reference check form for a week and was getting frustrated etc she was calm and patient she rectified my errors and I submitted a job welldone to her
Thank you for leaving a review Deolyn, we are so pleased Sandra was able to help and make the process a little easier!
5/5
GoogleHad a good chat with Liam who was super helpful and got documents reviewed in a speedy manner and my reference was all fine
Hi Harry, Thank you for taking the time to leave us a review. … More
1/5
GoogleI strongly recommend avoiding Lettings Hub. During my recent experience acting as a guarantor for a friend, I found the …
Good Afternoon Peter, Thank you for your review. We are very sorry to hear of the issues that you have … More
5/5
GoogleI have dealt with Ellie on a number of occasions, she has been absolutely great. Really polite, knowledgeable and helpful. She's a credit to the company.
Thank you for leaving a review Alex, we are so pleased to see Ellie has been able to make your experience with us a good one! We will pass this over to her and the team!
5/5
GoogleMimi was very helpful and saved me a lot of stress
Thank you Samuel! We are so pleased Mimi was able to help!
5/5
GoogleIsabella was such a pleasure to talk to, very professional job!
Thank you Arianna! We are so pleased Isabella was able to help!
5/5
GoogleHeather Williams was super helpful, and out our worries to rest!
Thank you Liam!! We will pass this back to Heather and the team!
5/5
GoogleI used The Lettings Hub platform for referencing of my recent letting and urgently I had to seek for an agents help for slove one of the matter I had to went through. When I rang them I was connected to an agent within 10min and it was …
Thank you for leaving a review Ishara, we are so pleased Jess was able to help with your referencing queries. We will pass this back to her and the team who will be so pleased!
1/5
GoogleAVOID LIKE THE PLAGUE!! Pay cheap, pay twice. Or 6 times in my case. THE most stressful part of a new tenancy was the lettings hub. I lost 3 potential tenants as they took too long to do the references. They say it will take up 48hrs but …
Hi Dominique, I'm sorry to hear that there was issues with the referencing on your tenants. We would like to investigate this further. Please could you send an email to complaints@lettingshub.co.uk with the tenants reference numbers so we can look into this? Many Thanks!
5/5
GoogleI had to deal with the Lettings Hub to act as a guarantor. The process was dealt with efficiently and very professionally. The communication was very clear and the process was very quick. Highly recommended!
Thank you for leaving a review Gary, we are so pleased you found the process simple and the team were able to help!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. The Lettings Hub hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hackney.
