Trusted Agent profile · Hackney
Verified
★★★★★
1,172 reviews across 1 platform
Hackney, N1 6DX
The Lettings Hub's office in Hackney is rated 3.7 out of 5 across 1,172 reviews on 1 platform, including 1,172 Google reviews rated 3.7.
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
1/5
GoogleAll are Unprofessional staff. I had a disappointing experience with The letting Hub. they took direct debit from my account for tenancy that already cancelled. Despite my attempts to resolve this issue, it remains unresolved.
Hello Esai, Thank you for your feedback and we are sorry that you haven't had a great … More
3/5
GoogleGreat if your employer doesn't block links via email. However, my partners employer does block links and therefore didn't receive anything for my partners reference. His boss tried calling to give a reference and they said they will call back and never did!! This wasted so much time and we ended up going to a different property and through a different checks which was 1000% times better and we passed in 24 hours.
We are sorry you feel this way about your experience with us. We want to make sure our tenants have a seamless journey through our platform, so we are currently looking at your experience and will be back to you as soon as we can.
5/5
GoogleMimi was really helpful and friendly, answered my question quickly.
Thank you Kirsty - we are so happy to see Mimi was able to help with your moving journey quickly!
5/5
GoogleGreat service, Mimi was incredibly helpful throughout the referencing process
Thank you Victoria - we are so pleased Mimi was able to help and make your moving journey a little easier!
5/5
GoogleSounds daunting when you have to be referenced, But Mimi at the Lettings Hub was very professional in helping make the experience less so. A big thank you to her and the team. Our Landlord had issues with his computer and Mimi help him sort it out. Talk about above and beyond. Fantastic, Mimi you are a star....
Thank you Andrew - what a lovely review!! We are so pleased Mimi was able to make moving less stressful! We will pass this back to her and the team who will be so pleased to see this!
1/5
GooglePoor customer service. Asked for support with utility bills when offered. The company have signed us up for a year with Virgin Media Business broadband (in our rental home) for double the price. No confirmation e-mail sent and now saying that the policy needs to be paid for the year despite their mistake. No help, no support. Avoid!
Thank you for leaving a review. We are sorry to hear you feel this way about your experience with us. We have passed this over to the relevant team who will come back to you as quickly as we can.
5/5
GoogleAll good so far for us at Iconic, thanks Kim
Thank you Chis! All good from us here at The Lettings Hub too!
5/5
GoogleAlways deal with Ellie and she is a pleasure to speak to. Always on hand to help with any issues we have and resolves them in a timely manor. I would recommend everyone to ask for Ellie but not too many so she can go on providing the great service she has given to me over the years.
Thank you for leaving a review Joe, we are so pleased Ellie and the team are always there to support you and your business! We will pass this back to Ellie who will be so pleased!
5/5
GoogleNatalie was brilliant in explaining everything I need to know
Thank you for leaving a review, we are so pleased Natalie was able to help!
5/5
GoogleGeorgie is always helpful and quick to respond. Thank you
Thank you Stacey, we are so pleased Georgie has been able to help!
1/5
GoogleIf it’s possible to give them 0 , you will call them everytime to ask for update , and when you call different people pick up and say different things . They will tell you you don’t need anything that they are reviewing and the next thing …
Hello Sakiru, We are very upset to receive this 1* review. I have checked your application and can see that your employment reference was received on 12th March and this was verified and report sent back to you letting agent on 13th March. … More
5/5
GoogleFirst class service from all at Simply. Always a friendly, supportive voice on the phone guiding you through the sometimes complicated stressful process of selling a property.
5/5
GoogleThe entire team at The Lettings Hub are fab. Lorna and Georgie are outstanding members of the team. They are so helpful and respond very quickly. Glad to work with them. thank you :)
Thank you for leaving a review Hannah, we are so pleased Lorna and Georgie have been able to support you and your business!
1/5
GoogleAs a tenant pretty useless service, I had to make all the connections, chase them when there was no connection made , send them files myself. Bureaucracy at its worse if you ask me.
Hi Vincent, Thank you for your feedback and we are sorry that you haven't had a great experience with us. … More
1/5
GoogleTake multiple amounts for home insurance each month way over the agreed amount . Currently looking at legal action for this . Staff conpletley unhelpful . Dont return calls like stated they will either.
Hello Zach, Thank you for your feedback and we are sorry that you feel we have not been … More
5/5
GoogleI spoke with Sarah.She was very helpful,kind with her words and spoke clear about the information.We was able to solve our issue due to her valuable help.Very good and responsible.
Hi Anju! Amazing to hear you had a great experience with Sarah and that her help was valuable. … More
4/5
GoogleGreat interface and seems really easy to use! One challenge I had though was creating the passport as an international applicant, because I had yet to open a UK bank account and hence my finances couldn't be verified. I had to write to the Lettings Hub for assistance - it took them quite a few days to reply, but when they did, they settled it all for me so it was great!
Thank you for leaving a review Sandra, we are pleased you found the system easy to use! We apologise it took longer to get to your enquiry than we would have liked, but happy the team were able to help!
5/5
GoogleHannah is a very helpful person and very great interpersonal skills. Will highly recommend on her and Lettings hub. Keep up the great work
Thank you for leaving a review Razah, we are so pleased to see Hannah was able to help you through your journey with us!
5/5
GoogleMimi was very helpful. Thank you very much, Mimi.
Thank you - we are so pleased Mimi was able to help!!
5/5
GoogleMimi was great with assisting me, appreciated her help
We are so pleased Mimi was able to help!!
5/5
GoogleSandro was really helpful and went above and beyond
Thank you Rory! We are so pleased Sandro was able to help!
5/5
GoogleGeorgia is an absolute superstar and very helpful :)
Thank you Teana, we agree!
5/5
GoogleGeorgie was really helpful. Thank you for your help
Thank you Becky! We will pass this back to Georgie and the team!
1/5
GoogleLettings hub are a nightmare and nearly made me homeless. Whatever you do, do not use this company. Their online system is poor and uninformative, they do not action anything you tell them to, you cannot get through to anyone you need to and they are useless at handling even simple data requests. Avoid at all costs
Hello Matt, Thank you for your feedback. I have reviewed your application and can see that the delay was due to information needed from your employer. An important part of the referencing process is the employment reference and in this … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. The Lettings Hub hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hackney.
