Trusted Agent profile · Hackney
Verified
★★★★★
1,172 reviews across 1 platform
Hackney, N1 6DX
The Lettings Hub's office in Hackney is rated 3.7 out of 5 across 1,172 reviews on 1 platform, including 1,172 Google reviews rated 3.7.
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
5/5
GoogleMarrienne, what an absolute star, took all the headache off of me, carried it on her head then sorted the issue out like it was nothing. Every time needs a marrienne
Thank you Binuameen, we are so pleased Mariana was able to help and take away the stress of moving!
5/5
GoogleEllie Williams has been exceptional in delivering great customer service and has made the referencing process very smooth and stress free.
Thank you for leaving a review Daniel, we are so pleased to see Ellie has been able to take the stress away during referencing! We will pass this over to her and the team!
5/5
GoogleSandro was fantastic and very supportive!!
Thank you Victor!
1/5
GoogleThis company expects people to have landline numbers in 2024. If that is not a red flag I don't know what is. Lying about contacting my employer for a reference check etc. overall beware, if your letting agent is using this company better to go to a different place. Only caused stress and headache
Hello Masha, We are sorry to hear that you are not happy with our processes. Unfortunately, I cannot seem to find you with the details that you have provided. Please could you email us to complaints@lettingshub.co.uk and provide us with … More
1/5
GoogleI am very disappointed with the service received from Lettings Hub. I have now spoken to a minimum of 7 "experts" who have assured me that my query has been marked as priority and that management will look at my employment contract within …
Hello Anna, Thankyou for taking the time out to provide us with this feedback. I am sorry that this took considerably longer than we would have hoped. I can see that your application was marked as priority yesterday and I can confirm that … More
1/5
GoogleAwful experience that has led to our landlord pulling out on us and finding another tenant due to how long the checks took. It has taken lettings hub 2 weeks and counting to verify my husbands salary and employment. He sent his contract, …
Hello Grace, Thankyou for taking the time out to provide us with this valuable feedback. After reviewing the application, I can see that we were waiting for a vital part of the employment reference which is the only thing that was delaying … More
1/5
GoogleThis company is a total joke. All they care about is their money. Had insurance for more than a year specifically to cover any accidental damage to landlord’s property, now it was time to file a claim for a small amount after accidentally …
Hello Victor. Thank you for taking the time out to provide us with feedback. We are really sorry to hear you have had a bad experience in relation to a claim you have made against your Tenants Home Insurance. Whilst we appreciate your … More
5/5
GoogleThe support from the on-boarding team has been excellent. The system takes some time to navigate and sometimes is a little too automated, but I have been impressed with the effort to support us, as a new client, and 5-stars (PLUS!) goes to …
Thank you for leaving a review Jackie, we are so pleased Sam has been able to welcome you to the Hub!
5/5
GoogleI like the way they give service. At the end of the call they always ask ‘Is there any I can help’. Also it is convenient to call the agent.
Thank you San, we are so pleased the team has been able to help!
1/5
GoogleNever again. Incompetent, Slow, unable to input earnings properly even though we used open banking. We gave up with the place we were trying to secure.
Good afternoon Kyan, we are sorry to hear that you experienced issues during the tenancy process. We have reviewed your application and can see that your referencing checks were completed 2 days after your application form was submitted, … More
1/5
GoogleThis platform is completely useless won't accept address information so cannot complete the form. …
Good Morning Jamie, Thank you for taking the time to leave your review. We are very sorry to hear … More
1/5
GoogleExceptionally intrusive application process just to be a guarantor, requiring you to authorise the linking directly to your bank account to review spending, provide personal home address and landline number of employer/manager and copy of signed employment contract. Felt like I was applying for a mortgage. Surely there has to be a less arduous way of providing proof that you can act as the guarantor - really unimpressed.
Thank you for leaving your feedback John, we are very sorry to hear that you found the application process intrusive. We were instructed by your Letting Agent to carry out a credit check and obtain an income reference to verify your suitability to act as guarantor. As part of this we do need to collect referee details on the application form. However please be aware that we only ask for business details (landline number, email address and workplace address) and not the referee's personal home address. Consenting to open banking is also completely safe and secure, however it is not a mandatory requirement and you can proceed to submit the form without connecting your bank account. It is only optional but can help to speed up the process as it gives us sight of your salary payments, which is why we encourage applicants to consent at the outset. I hope this clarifies but please let us know if you need any further information.
5/5
GoogleGeorgie Genovese was super helpful!
Thank you Alex!!
5/5
GoogleWe recently transferred all of our referencing and insurance over to the Lettings Hub and although we are having a few small issue, we wanted to shout out Jennie Petrus from the Client Onboarding team. With all our queries and questions she has been amazing and is a massive asset to the company.
Thank you for leaving a review Matthew & welcome to the Hub! We are so pleased Jennie was able to make your onboarding journey as smooth as possible. We will pass this back to her and the team who will be so pleased!
1/5
GoogleHard to work with as a tenant/guarantor to communicate with and provide information. There’s a lot to complain about but just to summarise, they make the whole letting process unnecessarily stressful.
Good Afternoon Eve, Thank you for your feedback and we are sorry that you haven't had a great … More
5/5
GoogleAfter a reference took 4 weeks to sort, Lorna really helped us out and sorted it straight away finally. Thank you for being proactive and sorting it for us!!
Thank you for leaving a review Ashley, we are so pleased Lorna was able to help!
5/5
GoogleI experienced no issues whatsoever. I did need to speak with a lettings hub member of staff, got through straight away and my query was resolved instantly. Highly impressed.
Thank you for leaving a review, we are so pleased the team were able to support you through the journey!
5/5
GoogleExplained the terms and conditions properly with more clarity. Very honest in giving the opinions particularly when i asked about the differences in terms various types of insurance premium.
Thank you for leaving a review Muneeswaran, we are so pleased the team were able to help!
5/5
GoogleBethany Cobley 10/10 honestly, very easy to talk to very responsive respectful and helped splve my case in no time and the hedeache was gone so absolutely superstar! 10/10
Hi Sezgin! We are glad to hear Bethany helped solve your problem- thank you!
5/5
GoogleIsabella ciniero who I spoke to was really lovely on the phone, very friendly and helped me with my problem straight away :) *hope you win the competition! :D
Hi Hailey! That's great to hear that Isabella helped you out straight away- we hope we win too. Thanks! :D
5/5
GoogleI can't speak to the ease of making a claim and hopefully never have to. But, when I set up the insurance with Samantha on the phone I felt compelled to leave a review. She was very thorough and easy to talk to quickly chased down the extra information I needed. I was able to come out of the call with a good quality deal, for a property that my previous insurers were unwilling to insure. It was straightforward and professional.PositiveQuality, Professionalism
Hello Naomi, We’re so pleased to hear that we were able to find a solution to keep your property secure where your current insurer was unable to help. If we can be of any further assistance please let us know.
4/5
GoogleExcellent service and very supportive team. Shoutout to Katy and Kirstie who made the rental process smooth to me
Thank you for leaving a review, we are pleased you found the process smooth and the team were able to help!
5/5
GoogleMimi was very helpful!
Thank you Chhavi!
5/5
GoogleMimi was super helpful
Thank you!! We will pass this back to Mimi!
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