5/5
GoogleHad a problem and spoke to a very lovely and helpful young lady "Jessica" thank you for all your help.
Agent replied · 24 February 2025
Hello Mike! We are glad Jessica could assist you! Thank you, The Lettings Hub
Trusted Agent profile · Hackney
Verified
The Lettings Hub Hackney reviews
★★★★★
1,172 reviews across 1 platform
Hackney, N1 6DX
The Lettings Hub's office in Hackney is rated 3.7 out of 5 across 1,172 reviews on 1 platform, including 1,172 Google reviews rated 3.7.
Reviews
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
Google5/5
GoogleI have dealt with LH for many years now, with Sarah Wayman being my main contact. She is efficient and handles my clients and their needs respectfully and she will forever be my 'go-to'. Thank you for your continued efforts and hard work Sarah.
Agent replied · 5 November 2024
Thank you for leaving such a lovely review Charlotte! We are so pleased Sarah has been able to support you and your clients - we will pass this back to her and the team!
1/5
GoogleI regret so much that I didn't read all of these reviews before paying the deposit for a flat. I'm nearly to be homeless because it takes them to make check me more than a week and emberassing thing they don't check properly documents … More
Agent replied · 5 November 2024
Hi Natallia, We are really sorry that you are dissatisfied with our service. This is not what we expect and are alarmed that your emails were not answered for a week. We would really like to investigate this for you but unfortunately we … More
5/5
GoogleMy first time using the lettings hub and so far so good. I am a tenant going through the application process and needed help filling in part of the application form for referencing. I called the number provided on the portal and was helped … More
Agent replied · 5 November 2024
We are so pleased your experience with us has been quick and easy and Bryony was able to support your journey and answer any questions you had! We will pass this back to her and the team who will be so happy!
5/5
Googlegreat help and attentive. Thanks!
Agent replied · 17 October 2025
Thank you for taking the time to leave us a review, we are so pleased to receive this wonderful feedback!
1/5
GoogleI didn’t speak to any staff so this isn’t a comment on them. But the design and user interface of the software is glitchy, and totally misleading. They need a total overhaul of the stages. Way too confusing for prospective tenants and agents.
Agent replied · 24 February 2025
Hi Harry, thank you for leaving us a review. We have passed your comments regarding our software onto our internal IT team to investigate. Thank you for your feedback as we are always looking for ways to improve our system and service.
1/5
GoogleVery horrible company. They will keep tossing you around in the name of "strict" reference. The fact that they work like a bunch of third graders with no understanding of what confidentiality means is appalling. Any letting Company should clearly avoid them.
Agent replied · 5 November 2024
Hi, Thankyou for providing this feedback. We do take confidentiality seriously and would not breach this. Unfortunately, on this occasion you did not meet the specific criteria for us to complete. However, we do wish you all the best in the future.
3/5
GoogleIncredibly slow Had to ring them 4 times in one day to get anything done. Left everything until the last minute before moving when it could have been weeks prior. Asking for …
Agent replied · 5 November 2024
Hello Chloe, Thank you for taking the time to provide us with your feedback. We are sorry that you feel this took longer than it needed to be. We do aim to get the referencing completed ASAP but sometimes we do need other documents to prove … More
5/5
GoogleI have spoken with Georgie on a few occasions via the live chats. She is always very helpful :)
Agent replied · 24 February 2025
Thank you for leaving a review Kayleigh, we are so pleased Georgie has been able to support you on Live Chat! We will pass this back to her and the team!
5/5
GoogleShe is alert,prompt to help and very helpful. Pleased with every call she attended keep it up Sarah xxxx
Agent replied · 3 December 2024
Hello Phyllidah, Glad to hear Sarah is prompt and helpful with every call Thank you and kind regards, The Lettings Hub
5/5
GoogleI have worked with TLH professionally for a number of years and have always found the staff to be friendly and helpful. Their live chat option is great and their references are thorough to give clients peace of mind with their Tenants.
Agent replied · 24 February 2025
Thank you Rosie! We are so pleased you like Live Chat and your tenants are able to get a quick response putting thier mind to rest. We look forward to working with you for many more years!
1/5
GoogleTheir "service" is a complete disgrace. They ask for documents repeatedly and do not read what you send. I am sick and tired of repeating myself to them and they are messing with people's lives. I will be complaining to the FCA.
Agent replied · 5 November 2024
Hi Andy, We are sorry you feel this way about your experience with us. We aim to make moving easier for tenants. So we can look into your experience, you can email complaints@lettingshub.co.uk to provide more information.
4/5
GoogleHad a few issues with the tenancy referencing form. The error messages should really be clearer - I didn't know for example that phone numbers will not be accepted with spaces. …
Agent replied · 5 November 2024
Hi Stuart, Sorry to hear you had some issues- but it's great to hear that Junaid was super helpful! … More
5/5
GoogleExcellent communication, good to work with and a detailed, but transparent, referencing criteria. Yasmin in particular was great.
Agent replied · 5 November 2024
Thank you Chris, we are so pleased Yasmin and the team were able to help!
5/5
GoogleThe response time was very good and the process seamless. Even the checks were accelerated and without hassles
Agent replied · 24 February 2025
Thank you Sogo!!
5/5
GoogleGreat explanation to all questions and was professional and funny at the same time.Keep up the good works✅
Agent replied · 24 February 2025
Hi Nyasha Thank you for your kind words, we will definitely be keeping up the good work! … More
4/5
GoogleShe explained the insurance details very clearly and helped with taking the insurance on property which i'm renting.
Agent replied · 5 November 2024
Hi Prabhat! This is amazing to hear- thank you!
5/5
GoogleI have also been dealing with suzie. Shes great and good to help. Thank you for an easy move! Highly recommend
Agent replied · 12 March 2025
Hi Rowan! Great to hear- best of luck with everything! Kind regards, The Lettings Hub
1/5
GoogleHorrible process without any common sense...
Agent replied · 16 March 2026
Good Morning Asad, Thank you for taking the time to leave your review. We are sorry to hear that … More
5/5
GoogleRobin Stone assisted me today with my referencing queries. She spent an hour on the phone explaining all aspects of referencing and guided me through all aspects making the process hassle free. A true asset to the business 👏 👌🏼 …
Agent replied · 24 February 2025
Thank you for leaving such a lovely review! We are so pleased Robin was able to help, we will pass this back to her and the team!
1/5
GoogleThey are extremely lazy on the phone. You have to constantly contact them about updates. Absolutely useless!
Agent replied · 3 December 2024
Thank you for your feedback and we are sorry that you haven't had a great experience with us. … More
5/5
GoogleFantastic customer service, very helpful and knowledgeable. Nigel in particular has been a delight to deal with.
Agent replied · 5 November 2024
Hi Sian! Glad to hear Nigel was a delight as always- thank you!
1/5
GoogleWorst experience ever. I’ve never been subjected to so much hostility, incompetence and invasive checks. Stay well clear.
Agent replied · 11 April 2025
Good Afternoon Adrianna, Thank you for your review. We are very sorry to hear that you had a … More
1/5
GoogleI have a tenancy application with this company and they’ve been stuck on the same stage from their end for over 2 weeks, despite it advertising a 48-hour turnaround. …
Agent replied · 24 February 2025
Hi John, I'm sorry that you feel as the referencing took a while to go through. Unfortunately, I am unable to find your referencing application with the details that you have provided. Please could you provide the reference number and the … More
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