Trusted Agent profile · Hackney
★★★★★
1,738 reviews across 3 platforms
6-8 Great Eastern Street, EC2A 3NT, Hackney, EC2A 3NT
Part of Keatons, see every office.
Keatons's office in Hackney, at 6-8 Great Eastern Street, is rated 4.9 out of 5 across 1,738 reviews on three platforms, including 296 Google reviews rated 4.8.
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
5/5
TrustpilotOscar was always willing to help and…
Oscar Pace was always willing to help and provide new available properties till the end. During viewing he provided all essential info.
Thank you Christos, that's great to hear.
1/5
TrustpilotThese are by far the worst agents we…
These are by far the worst agents we have used for letting. We have rented numerous properties over the years so feel we have a general understanding of what is to be expected. We rented a property in Epping. From the date we moved in we had a catalogue of problems. They tried to argue with us the keys were ok even though only one set worked, as if we would actually make this up. Then we had electric problems, the cooker that was promised would be fixed when we took the property was never fixed even after 15 months. When we would email it would just be ignored. when we left, it took themOver 2 months to send a check out report with us chasing it constantly and no reply forthcoming. We had to log a compliant with the tenancy deposit company as we wasn’t getting anywhere. Eventually got the checkout report and had to wait another month before they told us what deductions are being held. Poor show from landlord and agents. Can’t rate the service from keatons at all.
Hi Collette,Thank you for taking the time to leave a review of our services - we’re really sorry to hear you were disappointed with your experience. This is not the sort of feedback we normally receive and we can assure you that the matter will be thoroughly investigated. Please could you send an email to headoffice@keatons.com as soon as possible to discuss the details of the problems you encountered and the property address in question so that we can take steps to resolve this situation.We hope to hear from you soon.Kind regards,Keatons
5/5
TrustpilotSimples
Justine was great and very helpful. Smooth renting process 👌
Thank you Tom!
5/5
TrustpilotGood service
Justine Reynolds was very helpful for me to getting a house , very good service.
That's great to hear, thank you for your review.
5/5
TrustpilotGreat team
Great team that made the whole renting process a lot easier. Charlotte and Danielle were particularly helpful and responded really fast to any queries.
Thank you for your review.
5/5
TrustpilotThorough process.
Oscar was a great Estate Agent.We've just gone through the process of renting a flat - it was a very thorough vetting process but Oscar made it as smooth as possible.
That's great to hear, thank you Itzel.
5/5
TrustpilotFantastic experience with Keatons
Fantastic experience with Keatons. Siane was so helpful throughout the process of securing our flat, and answered all our questions thoughtfully and honestly. Thank you so much!
Thank you for your kind review Meghan.
5/5
TrustpilotGreat property management by Corina!
I moved into a flat managed by Keatons in June and since I moved in, my property manager, Corina Tohaneanu, has gone above and beyond to make my experience incredible. She is very responsive and helpful taking any concerns I have seriously. Thank you so much for everything!
Thank you Liin, that's fantastic to hear.
1/5
TrustpilotAvoid
Purchased through Keatons but would NEVER deal with them again!
I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Katie, Customer Relations
5/5
TrustpilotI have been working with Keatons for…
I have been working with Keatons for years. Hilary Laviniere, Oscar Pace, & Rebecca Cousins helped me rent my flat and this has been a great and seamless process. They communicated effectively and quickly and were extremely helpful throughout the process. I strongly recommend working with them! Great company, great team!
Thank you German, that's great to hear.
5/5
TrustpilotThanks to Justine we were able to get a…
Thanks to Justine we were able to get a good property, as she had to vouch for us as we were 3 boys thanks :)
Thank you for your kind review Dylan.
5/5
TrustpilotJustine is amazing
Justine is so lovely. Very straight to the point and informative. Always so reassuring when I have questions or queries I’m not sure about.
That's great to hear, thank you Angelica.
5/5
TrustpilotOscar was really helpful in our process…
Oscar was really helpful in our process of trying to find somewhere. He was also really personable and friendly when he showed us around the property!
That's great to hear, thank you Georgia.
5/5
GoogleI recently handed over my 2 bed flat in bethnal green to keatons, having had it advertised unsuccessfully with another high street estate agent for almost 2 months. Within a week they were able to find a buyer for me at asking price. Everything was handled promptly and professionally. I would highly recommend.
Thanks Joanna! Wish you all the best in the future, NIck, Chris, Kyle and all the team at Keatons.
5/5
TrustpilotJustine from Keatons
Justine from Keatons have been very helpful in finding us a right apartment. She has been very accommodative in answering our queries. Definitely recommend Justine for future lettings!
Thank you for your kind review Navinda.
5/5
TrustpilotLuke Bull has been very helpful in my…
Luke Bull has been very helpful in my process of moving. He answered all my questions and made the whole thing very smooth. Cheers!
That's great to hear, thank you Mathieu.
5/5
TrustpilotNatalie Craddock has been very helpful…
Natalie Craddock has been very helpful with the details on moving out and helped answer a lot of questions in time.
Thank you Felix, that's great to hear.
1/5
TrustpilotIf I could give a half of star I would
If I could give a half of star I would. I am just now emotionally ready to write this review. I did an emergency move during Covid and used Keatons Deptford to rent my flat. Nightmare - they damaged the flat and made spurious claims that items needed fixing. They actually cut off a shower head and I had to replace the whole shower suite. I felt so bad for the couple who rented and gave them a full deposit refund when they left. I finally was able to get Keatons HQ involved and recovered some of the money they owed. Do not use the group.
Thank you for leaving a review, however, we have looked back on the notes on your property and can confirm that we do not agree with the statement you have given.
5/5
TrustpilotCharlotte been very helpful from the…
Charlotte been very helpful from the start. The moment we called Keatons Deptford to try and book a viewing which she actually arranged for us. To the moment we are completing our requirements and up to the time we have moved in. She's been really good with responding to my inquiries and questions. Also, we have Natalie who helped with the administrative aspects of our tenancy. She's been very responsive to our messages and reassuring. Thank you both and to Keatons Deptford 😊 - Joydee &Marc
That's fantastic to hear, thank you for your kind review.
5/5
TrustpilotGreat tenancy experience🥳
Keatons has been a great agency to be associated with and this has been made possible by our property manager- Steve. Steve has always been available for any queries and issues with the property and provides quick resolution for any disruptions. We have been living at the property since last 6 years and there has never been an instance where Steve could not help up. Overall, I’d rate it as a great experience with the agency with awesome managers like Steve.
That's fantastic to hear, thank you for your review Rahul.
5/5
TrustpilotKeatons / Natalie Craddock,
Dear Trevor, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
5/5
TrustpilotLauren was a star from beginning to end....
Lauren was a star from beginning to end. I do not normally write reviews but have been compelled to with the service we received from Lauren at Keatons. Thank you for all your help!
Thank you for your kind review, that's great to hear.
5/5
TrustpilotBilly has been super helpful all along…
Billy has been super helpful all along the process, always reassuring and clarifying all of our doubts! Thanks Billy :)
Thank you Morgan, that's great to hear.
5/5
TrustpilotReally appreciate Natalie's help
Really appreciate Natalie's help. Easy and smooth process.
Dear Julia, Thank you for leaving a wonderful 5* review. Kind regards, Katie
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