Trusted Agent profile · Hackney
★★★★★
1,738 reviews across 3 platforms
6-8 Great Eastern Street, EC2A 3NT, Hackney, EC2A 3NT
Keatons's office in Hackney, at 6-8 Great Eastern Street, is rated 4.9 out of 5 across 1,738 reviews on three platforms, including 296 Google reviews rated 4.8.
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
5/5
TrustpilotHugo & Shawn were fantastic!
Hugo & Shawn were fantastic, both super nice and answered all our questions when showing us around the property. Would highly recommend!
Thank you for your review Laura, that's great to hear.
5/5
TrustpilotNatalie Craddock helped with our…
Natalie Craddock helped with our tenancy renewal. She was professional throughout - very much recommended! :)
Dear Amelia, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
TrustpilotGreat service with an attentive team
We’ve been tenants for many years and can’t not fault the services from Keatons. Our property manager Steven has been excellent when we need assistance dealing with our requests promptly. We would like to extend your gratitude to all the team for the attentive support always given to us
That's fantastic to hear, thank you Roberta.
5/5
TrustpilotThank you Oscar
Oscar was brilliant during the whole tenancy process - super helpful, quick and helped us secure a brilliant flat in Bow.Would recommend Keatons for people looking in the area.
That's great to hear, thank you for your review.
5/5
TrustpilotArgenta in the property management team…
Argenta in the property management team has been so accommodating to every request we’ve had since moving into our new apartment, extremely helpful!
5/5
TrustpilotThanks Oscar :)
Oscar Pace was great while helping me search for a place. It was unfortunate that there was nothing available that fit our criteria, but Oscar was very proactive in sending us alternatives and checking in. Using WhatsApp also made the conversation much easier.
That's fantastic to hear, thank you for your review.
5/5
GoogleGreat service! Marta made our move in process really easy - very friendly, professional and answered all queries quickly (even over the Christmas period) which was really appreciated. I would recommend this agency.
That's great to hear, thank you Gregory.
5/5
TrustpilotOscar Pace has been great.
Oscar Pace has been great.I have enjoyed working with Keatons in securing my new let. In particular I have found Oscar Pace to be very helpful and informative in dealing with my queries.I would have no problem in recommending Oscar and Keatons.
That's great to hear, thank you Steve.
5/5
TrustpilotPositive experience with Lauren Cannon
Positive experience with Lauren Cannon Senior Property Manager, helping us as tenants to fix maintenance issues in a timely and successful way.
5/5
TrustpilotMarissa has been so helpful
Marissa has been so helpful. We are purchasing in the area and she has been helpful with all our questions at every point to keep the wheels turning and helping us with our young first time buyer to help her feel happy with the big move. Thanks very much!
That's fantastic to hear, thank you for your review Novita.
3/5
TrustpilotSupport from Keatons Tenancy…
Worst support from Keatons Tenancy Coordination team. I left a property that I rented through Keatons in Dec 2023 and it’s been 2 months now, I haven’t received my deposit back. Sad part is the reply that I get back from Keatons tenancy team is “yes will get back to you” but they never come back on their own, until you send them an email. Keatons property management team is brilliant but I am seriously not happy with the Tenancy Coordination team. The money that goes into securing deposits is quite a lot so a timely return of the money will always help the tenant!
Hi Shadab,Thank you for taking the time to leave a review of our services - we’re really sorry to hear you were disappointed with your experience. This is not the sort of feedback we normally receive and we can assure you that the matter will be thoroughly investigated. Please could you send an email to headoffice@keatons.com as soon as possible to discuss the details of the problems you encountered and the property address in question so that we can take steps to resolve this situation.We hope to hear from you soon.Kind regards,Keatons
5/5
TrustpilotGreat property manager experience!
Since moving into our rental property, our property manager Jay Smith has been amazing! He's always so lovely to deal with and is very quick to help us with any maintenance issues :)
Thank you Meghan, that's great to hear.
5/5
TrustpilotHave dealt with Natalie
Have dealt with Natalie , Shani and Lauren along with other staff members who rent out our property. Nothing is too much trouble and they follow up every concern or issue almost immediately. Thank you to you all for being courteous, helpful and solving many an issue effectively
Thank you for your kind review Joanne.
5/5
TrustpilotA seamless renting process
A seamless renting process. Billy was very helpful and quick to reply. The documents and referencing section was quite long compared to previous experiences but from viewing the property to having everything completed, it still only took 1 week.
Thank you Reece, that's great to hear.
5/5
TrustpilotOscar at Keatons, Professional and Proactive
Keatons Lettings Consultant Oscar has been extremely professional and proactive over the last couple of months. Nice and organized, he constantly reached out with new properties that totally matched our search criteria dispite a very difficult market. Very good experience, I recommend.
That's fantastic to hear, thank you Florian.
5/5
TrustpilotNeat and Clear Renting Process by Natalie
Natalie was clear on stated all the required information in the renting process, every single documents were neatly prepared and sent to me. It was an easy and quick renting service by her, she is helpful and kind to provide further information when I have question.
Thank you for your kind review Roman, that's great to hear.
5/5
TrustpilotThank you Alessandro!
Thank you Alessandro!I had a great experience with Alessandro in the whole moving process. He was professional, and accommodating, and connected me with the concerned point of contact after the move.Aman
Thank you for your kind review Mantraaman.
5/5
GoogleKeatons is a really trustworthy agency. Especially to recommend Catherine be your lettings consultant. She is a nice, professional and responsible person. She always try to help me to solve out the problem and help me to find the property. I used to have a lot of bad experiences with some letting agencies, but this time I feel really comfortable to deal with Catherine. Thanks for helping me.
Hello Yu, thank you for your positive feedback, it's great to hear that you have had such a good experience. with us! Well done again to Catherine! Nick Verdi, Office manager.
5/5
TrustpilotExcellent Communicators
The team, led by Oscar Pace, communicated clearly and effectively all the time - providing a lot of good information and, when asked, recommendations for action. The current tenant delayed his intended departure and the team pivoted well, starting the process anew when the originally approved new tenant could not wait until the later move in date, and found an excellent replacement very quickly.
That's fantastic to hear, thank you Justine.
5/5
TrustpilotEnd of Tenancy
We have just completed our tenancy period in a flat managed by Keatons and the check-out process was very straightforward. Continual updates and support provided by Natalie Craddock were greatly appreciated.
Thank you for your kind review Luke.
5/5
TrustpilotFriendly, Informative Team Found Us Our First Home!
Keatons offered a very professional service and we felt the relationship between us as buyers and the vendor we were purchasing from was very fair. Will, Ryan and Chloe did everything to help our purchase across the line and we would fully recommend Keaton's to other prospecting buyers
That's fantastic to hear, thank you Jack.
5/5
GoogleOur flat has been managed by Keatons (Shoreditch) for 9 years, never had a problem, everything done efficiently and professionally. In particular Arshi Mohid has been a standout. It's amazing, almost a decade of perfect service!
That's fantastic to hear, thank you for your review Gigi.
5/5
TrustpilotGreat experience
Great experience. Out of all the agents I dealt with in London in this trying time in the rental market, Lauren Wood was by far the best. Once I connected with her, I had a home within 2 viewings. Professional and diligent, have recommended Keatons Deptford to friends.
That's great to hear, thank you Anna.
5/5
GoogleMatthieu has been one of the best lettings agents I've worked with to find a home in London. He's available to communicate at any time and helps resolve issues as quickly as possible. Really appreciated the effort he put into getting the flat my friend and I wanted.
That's fantastic to hear, thank you Shruthi.
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