Every review we hold for the Hackney office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBrilliant experience so far!!
Top class experience so far with Marc Nicklin. He's a thorough professional and takes his work seriously - he responded to us even though he was off work due to illness, that speaks volume of his work ethic. He has been really easy to reach out whenever we need answers to our queries. Property viewing was arranged as per our availability & we are glad due to his speed in handling cases our case has progressed to the next stage. Really happy so far with Keatons and I hope this brilliant service continues right to the end of our journey.
Godwin · 16 March 2024
Agent replied · 26 October 2024
Thank you Godwin, that's fantastic to hear.
★★★★★ 5/5
TrustpilotNatalie and Alex were amazing
Natalie and Alex were absolutely incredible for the whole process of securing our tenancy. Rapid responses from Natalie who helped and reassured us every step of the way with referencing fiascos and any questions we had. So lovely to talk to and put as both at ease!
Antlerflax · 24 February 2023
Agent replied · 26 October 2024
That's fantastic to hear, thank you for your review.
★★★★★ 5/5
TrustpilotThird time using Keatons Shoreditch
This is the third time we've used Keatons: twice to buy and sell our previous property, and again most recently to let out our current home.We dealt with both Marta and Shaun at Keatons' Shoreditch branch and found them really polite and efficient to deal with. They were quick to arrange photography, copy, and most importantly paid a lot of attention to the type of tenants we were after.We've got no complaints at all: they found us some great tenants within a week of the property being listed.Compliments to the other Keatons back office staff who have also been really helpful in this process.
G · 12 March 2024
Agent replied · 26 October 2024
That's fantastic to hear, thank you for your review.
★★★★★ 5/5
TrustpilotMany thanks to Elza and Siane
Many thanks to Elza and Siane for exceptional help throughout the entire leasing process. They both exhibited a high level of expertise, ensuring a smooth and efficient experience. Very firendly and responsive. Highly recommended.
Paula · 31 January 2024
Agent replied · 26 October 2024
Thank you Paula, that's fantastic to hear.
★★★★★ 5/5
TrustpilotGreat experience with Abbie
Abbie Mason was quick to pick up the phone and answer my emails/ queries during my property search. She was super helpful in liaising between myself and the landlord to get an offer over the line and recommend her as a friendly professional. Thank you Abbie :)
Olivia · 24 December 2024
★★★★★ 5/5
TrustpilotSwift and hassle-free experience finding a home
Finding a new home can be one of the more stressful things to do in London - but not this experience with Keatons. It all started with the viewing lead by Hugo Katz. It was smooth and reassuring, and the starting point to eventually getting the place. The experience overall from comms to follow-ups and paperwork with Hugo and the rest of the team was swift and hassle-free. Thank you. Highly recommended.
George · 22 September 2025
★★★★★ 5/5
TrustpilotGreat experience with Keatons
Great experience with Keatons. Luke was super helpful, responsive and made the rental process smooth and quick!
Courtney · 24 November 2024
Agent replied · 25 December 2024
That's great to hear, thank you Courtney.
★★★★★ 5/5
TrustpilotThank you Shaun, Marta, Hugo
Thank you Shaun Datngarm, Marta Rodriguez and Hugo Katz for your professionalism, diligence and all your help in making the process accurate and easier.
Ahmet · 6 August 2024
Agent replied · 26 October 2024
Thank you Ahmet, that's great to hear.
★★★★★ 5/5
TrustpilotFantastic experience
Luke Bull was fantastic at helping me find a place to rent. He was considerate of my requirements and found great properties to view in a short time frame. Luke was very responsive and made the whole process smooth and hassle free. Would definitely recommend!
Puneet · 20 April 2023
Agent replied · 26 October 2024
That's great to hear, thank you for your review Puneet.
★★★★★ 5/5
TrustpilotThanks to Justine for helping us to get…
Thanks to Justine for helping us to get the Nice flat we were hoping to get close to my daughter's school.Really liked the services they provided so help close our deal !!!Recommend to everyone looking for a property
Yousuf · 27 October 2023
Agent replied · 26 October 2024
That's great to hear, thank you Yousuf.
★★★★★ 5/5
TrustpilotOscar was a amazing agent
Oscar was a great agent! He was extremely friendly and welcoming, understood what I was looking for, asked clarifying questions, and showed me some great properties that aligned with my interests. Highly recommend and will definitely use his services in the future. Thanks Oscar!
Rochelle · 18 May 2023
Agent replied · 26 October 2024
That's fantastic to hear, thank you Rochelle.
★★★★★ 5/5
TrustpilotI would recommend Keatons to everyone…
I would recommend Keatons to everyone who searches a property to rent. Everything was smooth, the stuff is really nice and helpful. Special thanks to Billy and Natalie. Billy conducted my viewing and helped with signing process. Natalie helps me during my day-to-day quires. They are always ready to help.
Nikita · 21 October 2022
Agent replied · 26 October 2024
That's fantastic to hear, thank you for your review Nikita.
★★★★★ 5/5
TrustpilotExcellent service from Natalie Craddock…
Excellent service from Natalie Craddock at Keatons. She was friendly, efficient, and extremely helpful throughout the whole process. I really appreciate her support and would highly recommend her.
Arockia · 9 January 2026
Agent replied · 23 January 2026
Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie
★★★★★ 5/5
TrustpilotI worked with Mark Peavot
I worked with Mark Peavot. He was great, really helpful and informative. And although we didn’t end up going with the flat he showed us (due to various personal circumstances), i would be very happy to work with him in the future!
Namrata · 9 July 2023
Agent replied · 26 October 2024
Thank you Namrata, glad to hear this.
★★★★★ 5/5
TrustpilotWe brought a request to Omer regarding…
We brought a request to Omer regarding a kitchen appliance it was promptly handled and Omer / the landlord went above and beyond to help us. Thank you!
Tom · 8 January 2026
Agent replied · 23 January 2026
Dear Tom, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Katie
★★★★★ 5/5
TrustpilotHugo & Shawn were fantastic!
Hugo & Shawn were fantastic, both super nice and answered all our questions when showing us around the property. Would highly recommend!
Laura · 30 August 2024
Agent replied · 26 October 2024
Thank you for your review Laura, that's great to hear.
★★★★★ 5/5
TrustpilotNatalie Craddock helped with our…
Natalie Craddock helped with our tenancy renewal. She was professional throughout - very much recommended! :)
Amelia · 16 April 2026
Agent replied · 26 October 2024
Dear Amelia, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
★★★★★ 5/5
TrustpilotGreat service with an attentive team
We’ve been tenants for many years and can’t not fault the services from Keatons. Our property manager Steven has been excellent when we need assistance dealing with our requests promptly. We would like to extend your gratitude to all the team for the attentive support always given to us
Roberta · 17 November 2022
Agent replied · 26 October 2024
That's fantastic to hear, thank you Roberta.
★★★★★ 5/5
TrustpilotThank you Oscar
Oscar was brilliant during the whole tenancy process - super helpful, quick and helped us secure a brilliant flat in Bow.Would recommend Keatons for people looking in the area.
DC · 23 April 2024
Agent replied · 26 October 2024
That's great to hear, thank you for your review.
★★★★★ 5/5
TrustpilotArgenta in the property management team…
Argenta in the property management team has been so accommodating to every request we’ve had since moving into our new apartment, extremely helpful!
Irisa · 4 October 2026
★★★★★ 5/5
TrustpilotThanks Oscar :)
Oscar Pace was great while helping me search for a place. It was unfortunate that there was nothing available that fit our criteria, but Oscar was very proactive in sending us alternatives and checking in. Using WhatsApp also made the conversation much easier.
I · 24 May 2023
Agent replied · 26 October 2024
That's fantastic to hear, thank you for your review.
★★★★★ 5/5
GoogleGreat service! Marta made our move in process really easy - very friendly, professional and answered all queries quickly (even over the Christmas period) which was really appreciated. I would recommend this agency.
Gregory · 28 January 2024
Agent replied · 24 October 2024
That's great to hear, thank you Gregory.
★★★★★ 5/5
TrustpilotOscar Pace has been great.
Oscar Pace has been great.I have enjoyed working with Keatons in securing my new let. In particular I have found Oscar Pace to be very helpful and informative in dealing with my queries.I would have no problem in recommending Oscar and Keatons.
Steve · 19 June 2023
Agent replied · 26 October 2024
That's great to hear, thank you Steve.
★★★★★ 5/5
TrustpilotPositive experience with Lauren Cannon
Positive experience with Lauren Cannon Senior Property Manager, helping us as tenants to fix maintenance issues in a timely and successful way.
Carmen · 9 October 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.