Every review we hold for the Hackney office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent experience with Elza.
Excellent experience with Elza.Working with Keatons was a great decision from the start. The team was incredibly professional, attentive to every detail, and always available to answer my questions. They helped me find the perfect home that met all my needs and preferences. The process was smooth and stress-free thanks to their expertise and dedication. I highly recommend Keatons to anyone looking for a reliable and trustworthy real estate agency! Antonio Duran
Antonio · 16 October 2024
Agent replied · 26 October 2024
That's fantastic to hear, thank you for your review Antonio.
★★★★★ 5/5
TrustpilotGreat Estate Agent!
My boyfriend and I had to find a place quite fast, and Oscar was incredibly helpful. We arranged a viewing fast and the whole process of signing the documents and so on were really professional and friendly. Rebecca has also been great with helping us organise all the paperwork required. Highly recommend!
Ninna · 27 January 2023
Agent replied · 26 October 2024
That's fantastic to hear, thank you for your review Ninna.
★★★★★ 5/5
TrustpilotGood Experience at Keatons Bow with Oscar
Keatons Bow has been great in renting us a property, would recommend. Our agent Oscar met and showed us a couple of properties, then worked to narrow our search and help us find the ideal place! All the paperwork and checks have been smooth and easy as well.
Rowena · 30 May 2023
Agent replied · 26 October 2024
Thank you for your review Rowena, glad to hear Oscar could help you.
★★★★★ 5/5
TrustpilotGreat experience
Our agent Luke Bull from Keatons Bow was great throughout the whole process of viewing and securing the flat. Great communication and he made sure all the last minute jobs were sorted. Thanks!
Emma · 13 May 2024
Agent replied · 26 October 2024
That's fantastic to hear, thank you Emma.
★★★★★ 5/5
TrustpilotSmooth Experience With Oscar
Everything has been smooth in the process of offering and setting up the move in.A special shout out to Oscar who has been great. Always quick to reply... cant say that for many estate agents! And he was a great and fair go between us and the landlord.
Luke · 30 May 2023
Agent replied · 26 October 2024
Thank you Luke, that's great to hear.
★★★★★ 5/5
TrustpilotSo far, so good!! 5*
A big thank you to Max and Daniel for being so great. I had issues with my sale with a previous agent but they were great with me and my partner and have found me a buyer within the first two weeks of listing. Always keeping me updated and informed. So far so good. 5*'s
Thomas · 4 October 2022
Agent replied · 26 October 2024
That's fantastic to hear, thank you Thomas.
★★★★★ 5/5
GoogleHugo has been absolutely amazing in my apartment search. He has gone above and beyond every step of the way, follows up very promptly, and is always ready to help. Hugo is really very friendly and understanding, and has been a true asset to the Keaton team. He is by far the best realtor I have ever come across.
Ash · 25 August 2024
★★★★★ 5/5
TrustpilotGreat service, much appreciated
Justine and Hilary made finding a new place a smooth and easy experience, removing all anxiety from the process.Their help in securing our new tenancy is much appreciated.
Kai · 8 August 2024
Agent replied · 26 October 2024
That's fantastic to hear, thank you Kai.
★★★★★ 5/5
GoogleMy girlfriend and I had a wonderful experience with Keatons. Hugo was our point of contact and was so incredibly helpful in navigating the differences in renting between the US and UK. He was so polite, friendly, and quick in all of our interactions and the entire process would have been a pain without him. Highly recommend!
Ankit · 24 September 2024
★★★★★ 5/5
GoogleThe viewing and renting including the contract experience were extremely smooth. Matthieu was the agent that serve me for the viewing, he is very helpful and polite. Showing and helping me on what I requested for. It was great to have him.
Roman · 25 October 2023
Agent replied · 24 October 2024
That's great to hear, thank you for your review Roman
★★★★★ 5/5
GoogleThank you to keatons and especially Marta for making my experience smooth. Very professional and helpful and I highly recommend. Thank you.
Maria · 4 November 2024
Agent replied · 11 November 2024
Thank you for your kind review Maria.
★★★★★ 5/5
TrustpilotDaisy is excellent as are the rest of…
Daisy is excellent as are the rest of the team at Keatons. Daisy sends me regular updates on my properties which I have rented out with them for over 10 years. Would recommend.
Nilesh · 1 May 2024
Agent replied · 26 October 2024
That's fantastic to hear, thank you Nilesh.
★★★★★ 5/5
TrustpilotThanks to Jay and Elza for helping us…
Thanks to Jay and Elza for helping us to get the Nice flat we were hoping for, after a month of Struggle in UK. Really liked the services they provided so help close our deal !!!Recommend to everyone looking for a property
ATTREYO · 19 October 2023
Agent replied · 26 October 2024
That's great to hear, thank you Attreyo.
★★★★★ 5/5
Trustpilot5* to Arshi Mohid
Arshi is our property manager during our tenancy, that is unfortunately reaching an end. I have only excellent feedback about him. Quick, friendly and responsive. As I work in the industry, I know how difficult is to keep everyone quickly updated when you have hundreds of new emails to deal every day. Well done Arshi
Catarina · 6 September 2022
Agent replied · 23 November 2024
That's fantastic to hear, thank you for your kind review Catarina.
★★★★★ 5/5
TrustpilotAmazing effort by Keaton’s helping us…
Amazing effort by Keaton’s helping us find a home to move into. I felt Alessandro went above and beyond to help us find a place that suited myself and my partners needs. A big thank you!
Andre · 29 February 2024
Agent replied · 26 October 2024
Thank you Andre, that's great to hear.
★★★★★ 5/5
TrustpilotJustine Reynolds was very helpful in…
Justine Reynolds was very helpful in helping us find a new place to live. She was very responsive to emails and was very knowledgeable and friendly when showing us around the property. Thank you very much
Stuart · 29 February 2024
Agent replied · 26 October 2024
That's great to hear, thank you Stuart.
★★★★★ 2/5
TrustpilotWe had a terrible experience on our…moving day
We had a terrible experience on our moving day, the lift to our 5th floor apartment was not working. Keatons left us in a helpless situation,even though keatons is not responsible for its working conditions,we should have been informed in prior to moving date. We were left in street with all our stuff and had to carry them ourselves. When we went to check with keatons maintenance team they were of no help other than blaming each others departments. In the beginning of viewing process Justine reynolds was very helpful with us. We expected that kind of professionalism and cooperation moving forward, but this incident was quite disappointing. In future keatons please work on your communication and let your clients know beforehand so that they can be prepared.
Abhinand · 15 May 2024
Agent replied · 26 October 2024
Thank you for the review, we have been discussing this with you and are very understanding to the issue of moving in without the lift working, as you have noted it is unfortunately a block management issue we were not aware of as on our visit in the week the lift was working. Had this been flagged to us or an issue at the time we would have informed you prior to your move so you could have planned your items accordingly. When this was raised, we enquired with the block management and provided you with an update as soon as one was received, unfortunately your direct property manager does not work over the weekend, when you moved in, so you would have had assistance from his colleague in the interim. We do hope going forward you continue to feel to the professional and communicative experience, as had with Justine thus far. As always we are happy to help and trust you have all of our contact details should you require in the future.
★★★★★ 5/5
TrustpilotGreat friendly and professional service
Great friendly and professional service. Thanks especially to Natalie Craddock for sorting all the paperwork and making it a seamless transition. Looking forward to working with Shaun, Marta and the team again soon.
Sabrina · 26 April 2024
Agent replied · 26 October 2024
That's fantastic to hear, thank you Sabrina.
★★★★★ 5/5
TrustpilotWe recently dealt with Danielle and Charlotte in…
We recently dealt with Charlotte and Danielle in renting our flat in Deptford. Her service was great, quick to respond, very understanding and diligent in answering all our questions and contacting the relevant people to sort out any problems we had. One of the best experiences I have had with an estate agency!
Jack · 16 November 2022
Agent replied · 26 October 2024
Thank you Jack, that's fantastic to hear.
★★★★★ 5/5
TrustpilotOscar really good to work with
While we were beaten at the post by a last-minute higher offer, working with Oscar was a real pleasure - he was timely, informative and professional, and followed-up with us very reliably, in a way that suggested he had the true interests of both his landlord and renter clients - a real win-win mentality.
Mark · 8 October 2022
Agent replied · 26 October 2024
Thank you Mark, great to hear of your experience with Oscar.
★★★★★ 5/5
TrustpilotCharlotte has been super helpful
Charlotte has been super helpful. We dealt with her whilst looking at a few properties and she made the process so easy with great communication. Good vibes
Jonathan · 10 August 2024
Agent replied · 26 October 2024
Thank you Jonathan, that's great to hear.
★★★★★ 5/5
TrustpilotKeatons is very reliable
Keatons is very responsive and reliable, with our queries and emails being answered within minutes. They are straightforward and our renting process was made easier thanks to them. Charlotte Hill kept us up to date with every step and was super kind and genuine!
Nadia · 22 August 2023
Agent replied · 26 October 2024
That's great to hear, thank you Nadia.
★★★★★ 5/5
TrustpilotGreat experience!
Highly recommend, really reliable and responsive. Massive thanks to Michael Logan in the Kentish Town office, hugely helpful throughout the entire process and helped us secure a great flat!
Joe · 3 July 2024
Agent replied · 26 October 2024
Thank you for your kind review Joe.
★★★★★ 5/5
TrustpilotFirst flat hunting experience in London
I recently relocated to London and was dreading the flat hunt, but thanks to Siane D'Cruz and Stevie Knight at Keatons my first flat renting experience went smoothly! Finding a flat is tough in London but with their help it felt easy and quick! I recommend going through Keatons if you have the opportunity!
Bashar · 27 September 2022
Agent replied · 23 November 2024
Thank you for your review Bashar, that's fantastic to hear.
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