Trusted Agent profile · Hackney
★★★★★
1,678 reviews across 3 platforms
6-8 Great Eastern Street, EC2A 3NT, Hackney, EC2A 3NT
Keatons's office in Hackney, at 6-8 Great Eastern Street, is rated 4.9 out of 5 across 1,678 reviews on three platforms, including 237 Google reviews rated 4.7.
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat experience
Luke was excellent throughout the entire process, from initial reach out, the viewing to the offer stage, always quick to respond. Elza was also fantastic at answering any questions and helping us get the contract signed for our new flat.
Thank you Alfie, that's fantastic to hear.
5/5
TrustpilotGreat!
Great experience with Keatons so far. My viewing was arranged very quickly, and Hugo answered all my questions about the property with care and professionalism. I’m now at the referencing stage, and the same level of attentiveness and responsiveness from Hugo and the team has continued, much appreciated!
5/5
TrustpilotExcellent Property Management and Maintenance
Jay and the Property Management team have been fantastic in resolving any maintenance issues we've had. After raising an issue we've have had a response and a contractor sent out to resolve the issue within a few days. Thank you Jay!
Thank you Barnaby, that's great to hear.
5/5
TrustpilotGreat agency with reliable agents
We had a great experience finding a property with Keatons. Charlotte showed us around a few places and was very honest with the popularity of the flats and how likely we were to get it, which is hard to get out of most estate agents. It very much felt like it wasn’t a money grab and that they did genuinely want to find you a home, and they were very helpful with the move-in process. The professional cleaners missed some areas but they had no issue sending them back to revise them. Thank you Keatons!
Thank you for your kind review Carolina.
5/5
TrustpilotSean Studd
Sean Studd, Scott Little, and Chloe Cook were all fantastic from valuation to completion. Would highly recommend them to anyone. Special mention to Sean who was always punctual, polite, and very organised.
Thank you Civaram, that's fantastic to hear.
5/5
TrustpilotPleasant experience
The whole team at Keatons was very helpful in my property search in London. There are minor delays Initially in getting back to me. But Alessandro was very prompt and helped us in finding lets in London. Cheers to him. Overall a good experience!
Thank you for your kind review Ayush.
4/5
TrustpilotIt seems to me that the seller wasn’t…
It seems to me that the seller wasn’t particularly in a hurry to complete despite having made aware of my personal constraints. It was great to be able to share my concerns and situation openly to Chloe and see progress happening shortly afterwards. On the minus side, it was a shame the seller played hardball on the dampness issues as I expressed concerns about it at the viewing and was assured that the price would be negotiable if the survey found something (which it actually did). Incidently quotes I’ve already received slightly exceed the price reduction.
Thank you for your review Thibaud, glad Chloe was able to assist you in your purchase.
5/5
TrustpilotExcellent service
As a buyer, Keatons provided an excellent service. They were very swift and communicative. All the staff were patient, very quick to respond and supportive during a stressful time. Chloe Cook was my point of contact, and she did a terrific job of ensuring good relations and dialogue over the course of the transaction.
Thank you Will, that's fantastic to hear.
5/5
GoogleBen, Ross and the rest of the Keatons team made the letting of my apartment a breeze. Ben and Ross were always on the end of the phone (it never rang more than once!) with great, honest advice and managed the marketing process seamlessly delivering a brilliant end result. I'm looking forward to working with the Keatons team over the coming years.PositiveResponsiveness, Quality, Professionalism
Thank you for your review Greig, that's great to hear.
5/5
TrustpilotMy partner and I have been searching…
My partner and I have been searching for our first home for a while now and with the help of Dean from the Bow office we not only managed to have our minds put at ease regarding our search but had comfort in knowing there was an agent we could put our trust in! Thank you Dean!
Thanks Will, that's great to hear.
5/5
TrustpilotKeatons
They have been managing the property we rent through them. The service is always helpful and professional. Special thanks to Elza Kapitanska for being very efficient. I would highly recommend Keatons to other landlords.
Thank you for your kind review Omer.
5/5
TrustpilotKeatons have made our moving experience…
Keatons have made our moving experience smooth and easy. Justine in particular has made our relocation hassle free. Would highly recommend Justine and her team at Keatons
That's fantastic to hear, thank you Charlotte.
5/5
Trustpilot5* service from Luke
Luke was great throughout. Timely communication, always on hand to answer our questions and helped us secure our dream home. Thanks for delivering such a great service! 10/10 would recommend both Keatons and Luke.
Thank you Mariel, that's great to hear.
5/5
TrustpilotJustine made things easy and…
Justine made things easy and straightforward for me to organise a viewing, make an offer and proceed with the move in so overall smooth process, highly recommend!
That's great to hear, thank you Miki.
5/5
TrustpilotBig thanks to Luke Bull from Keatons…
Big thanks to Luke Bull from Keatons Bow who did an awesome job of keeping us informed and updated throughout the entirety of the process. Great experience and pleased with how smoothly everything went!
Thank you Jam, that's great to hear.
5/5
TrustpilotOJ Aksu was the perfect agent…
OJ Aksu was the perfect agent in helping us find and secure our dream home. He was attentive, kind and extremely efficient in all matters related to the property purchase. His replies were prompt, informed and always helpful. We could not recommend using Keatons more highly, especially the Shoreditch office for East London !
That's great to hear, thank you Albert.
5/5
TrustpilotVery helpful in this competitive market
This was our first time flat hunting in London and Keatons was really helpful with the process. Thanks to Lauren Wood we managed to find a nice, modern apartment in the very competitive market. The reference check went really smoothly, even though we didn't have a prior record of renting in London. Overall, I highly recommend Keatons.
That's great to hear, thank you for your review.
1/5
TrustpilotDreadful experience from Keatons Mile End …
Dreadful experience from Keatons Lettings, Mile End. A totally unacceptable and very costly four month void on a fully re-decorated house with garden brand new windows throughout. The quality of decoration/repair work done by Keaton's contractor was appalling, yet despite the guys from Keatons agreeing on-site that this was the case, they defended their contractor leading to further delays rather than resolution. Astonishingly I was told that the quality of workmanship for rental properties is different to that done privately! Their contractor's work remains unfinished; thankfully I sourced the new windows myself from a reputable company.Keatons always had an excuse for the unacceptable amateurish work done, and consistently attempted to blame me rather than act in my interest as their client. The Keatons representatives I encountered were full of self-praise, yet the their behaviour towards me I left me feeling unheard, disappointed and angry. Naturally I did not continue with their fully managed service!
Hi Philip,Thank you for taking the time to leave a review of our services - we’re really sorry to hear you were disappointed with your experience. This is not the sort of feedback we normally receive and we can assure you that the matter will be thoroughly investigated. Please could you send an email to headoffice@keatons.com as soon as possible to discuss the details of the problems you encountered and the property address in question so that we can take steps to resolve this situation.We hope to hear from you soon.Kind regards,Keatons
5/5
TrustpilotEfficient and quick
Oscar was quick to respond to any queries I had. He took into account my needs and requests for the place and tried to be a partial mediator between the landlady and myself. The experience to complete and submit the paperwork was straightforward and easy.
That's great to hear, thank you Laura.
5/5
TrustpilotThank you Gosia
I am very happy choosing this agency. Thank you Gosia for being the best agent Ive ever met. Stress free,always there to help,I can’t recommend you enough.
Thank you Bianca, that's great to hear.
5/5
TrustpilotHelpful and communicative
Keatons was very helpful and communicative through the entire process. Special shout out to Marta who went the extra mile to give me advice and regular updates on the status of my application! I have her to thank for helping me find the perfect flat!
That's great to hear, thank you Fei.
5/5
TrustpilotFlat rental
I have recently worked with Elza and Oscar to rent out a property in Bow, East London. Elza is super-organised with all the paperwork and Oscar was great at answering questions promptly and dealing with prospective tenants.
Thank you Sorella, that's great to hear.
5/5
TrustpilotI recently rented a house with Keatons…
I recently rented a house with Keatons and the whole process to view and put an offer on the house was really smooth! Siane was really helpful and a great communicator throughout.
Thank you for your kind review Patrick.
5/5
TrustpilotThank you to Elza K. and Steven G
I am a landlord and on full management service with Keatons. Special thanks to Elza K (Tenancy Co-Ordinator) and Steven G (Senior Property Manager), who are very responsive to my questions and request - great attention to details!
That's great to hear, thank you Wei.
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