Trusted Agent profile · Hackney
★★★★★
1,738 reviews across 3 platforms
6-8 Great Eastern Street, EC2A 3NT, Hackney, EC2A 3NT
Keatons's office in Hackney, at 6-8 Great Eastern Street, is rated 4.9 out of 5 across 1,738 reviews on three platforms, including 296 Google reviews rated 4.8.
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
5/5
TrustpilotBilly Cooper was amazing
Billy Cooper was amazing, kept me in the loop with all new listings, was prompt in responding to any questions I had before and during viewings. I was absolutely gutted that I didn’t end up buying through him! Will absolutely be going back to Billy if I do find myself looking again (or eventually selling). 100% would recommend
Thank you Esteban, that's great to hear.
5/5
TrustpilotKeaton's replaced the oven in one day…
Keaton's replaced the oven in one day after I raised a concern (the oven kept tripping the switch in the fusebox when it reached temperature). Completely replaced the next day to a great quality oven with no issues.
Dear Emma, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
5/5
TrustpilotFantastic team! I cannot thank Toni and OJ enough for…
I cannot thank Toni and OJ enough for all the help and support they gave me selling, a probate sale at distance. We had some struggles but they kept me updated and pushed on to get a really good result. Thanks again guys!
Thank you for your review Eva.
5/5
TrustpilotThank you Oscar!
Can’t thank Oscar Pace enough! He really cared about knowing what my partner and I were looking for and did not under deliver in giving us options. Speedy responses and very professional at all times. Thanks again!
That's great to hear, thank you for your review Arianna.
5/5
TrustpilotWell done, I would not hesitate to recommend you..
I have already had an excellent opinion about Elizabeth Prize so when I was advised that they were bought by another company I was very sceptical and in addition, my expectations were high. Keaton's honestly did not disappoint. The staff have always been friendly, professional and courteous. I recently went through the process of the tenant vacating, re-marketing and finding a new tenant. This entails a lot of work and good co-ordination and thanks to Ross's leadership and Charlotte's and Elza's runaround it all worked out very well in the end. Advantage:Friendly staffQuick replies to communicationAlways kept informed as to the process stages and other incidentalsImprovements:Need to locate and co-operate with contractors who can offer competitive fees.Thank you.
That's fantastic to hear, thank you Antonis.
5/5
TrustpilotAmazing agent & Service
Had a great experience with Keatons - good selection of properties, communicative agents and smooth process with renting. Rose was the most helpful and kindest agent I’d come across after weeks of house hunting, super grateful for her assistance throughout the whole process. 10/10 service from her.
Thank you Shane, that's great to hear.
5/5
TrustpilotAmazing work from tariq from…
Amazing work from tariq from propertymanagment, saves me alot of time and money on my property repairs. Best company to work with as a Landlord
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
1/5
TrustpilotUninformed and unhelpful agency
Keatons is the rental agency assigned to the London flat we just moved into. The rental agent who gave us the initial viewings, Millie, was unable to provide us with any useful information about the flat, including anything about the internet provider. She assured us the flat was new, spotless, everything was in perfect working condition, and there was nothing to worry about. Through the landlord, Millie and the staff at Keatons pressured us to move in earlier than we initially wanted. On move-in day, the landlord refused to meet us to show us around, so we had to figure everything out by ourselves and there were a lot of new tech/electronics that were confusing to use. The heating system kept on breaking down. The carpets were filthy and we had to vacuum it ourselves, and the bathrooms/toilets were disgusting from all the workers who had used it before we moved in and didn't clean up after themselves. We had no idea how to deal with the garbage/bins/waste situation, and there was no internet set up. We reached out to the landlord, who told us to figure these out for ourselves. These are things the landlord is supposed to manage PRIOR to the tenant moving in, not for the tenant to handle. And the rental agency is supposed to do all these checks with the landlord to ensure this is all set up prior to the start of tenancy. None of this was done, and 3 weeks after move-in, we are still living in a flat with no internet in the middle of London, and with our garbage piling up in the garage because we have no bins to put them out in.
Hi Isabel,Thank you for taking the time to leave a review of our services - we’re really sorry to hear you were disappointed with your experience. This is not the sort of feedback we normally receive and we can assure you that the matter will be thoroughly investigated. Please could you send an email to headoffice@keatons.com as soon as possible to discuss the details of the problems you encountered and the property address in question so that we can take steps to resolve this situation.We hope to hear from you soon.Kind regards,Keatons
5/5
TrustpilotProfessional and highly recommended
I cannot thank Marta enough for everything, she went above and beyond to help us with our move! very professional and efficient with her services. She has been excellent and I would highly recommend Marta and Keatons.
That's fantastic to hear, thank you Monica.
5/5
TrustpilotHead & shoulders above the rest!
I spent two months searching for a rental property and was feeling so let down by London agents, until I came across Keatons. What a game-changer!Riaz, my agent, was absolutely amazing. He was super friendly, genuinely helpful, and just a breath of fresh air compared to the agents I’d dealt with at other firms. Elza also deserves a shoutout for being so efficient and making sure all my final questions were answered quickly, helping to get my tenancy checks sorted without a hitch.Honestly, other agents could learn a thing or two from Keatons. I’m beyond impressed and wouldn’t hesitate for a second to recommend them. If you’re looking for a seamless rental experience, this is the team you want in your corner!
Thank you Charlie, that's fantastic to hear.
5/5
TrustpilotIt’s been an amazing experience finding…
It’s been an amazing experience finding property with Keaton’s . We were worried about finding a right and affordable property for my family. Our agent miss JUSTINE help us throughout the process , I really wanna say thank you to her and the team . You made our next move easy .
That's fantastic to hear, thank you Mohammed.
5/5
TrustpilotGreat service
Although we didn't rent with Keatons in the end, Oscar was the best agent we dealt with in our search in London - professional, knowledgeable and willing to go the extra mile for us
Thank you for your kind review.
5/5
TrustpilotThank you to Oscar Pace and Danielle Smith
Keatons Bow have been excellent and easy to work with. A lot of work went into showing us a handful of properties and ultimately finding and helping us secure an off-market property that was perfect for us.A big thank you to Oscar Pace and Danielle Smith for their speed and professionalism.
Thank you for your kind review Matt.
5/5
TrustpilotWe’ve been living in a property managed…
We’ve been living in a property managed by Keatons and has been a great experience. They all are super professional in every department and they never left us down when we had issues. A special recognition goes to Lauren Cannon who has always been nice and promptly to help us.
5/5
TrustpilotSiane was fantastic
Siane was fantastic! We were looking for a new rental for my Mum and Siane was supportive, fast to respond to questions and make Mum feel at ease with the whole process. Since moving in Siane has been just as fast to help with requests for small repairs etc. Thank you Siane!
That's great to hear, thank you for your review.
5/5
TrustpilotLove Justine!!
Justine was incredibly helpful and made us feel comfortable with the entire rental process. She went above and beyond to help us out. Very organized and overall great experience with this agency.
Thank you for your kind review Tyler.
5/5
TrustpilotGreat letting experience
I had a fantastic experience with Keatons Estate Agents in Royal Docks, letting my property. Justine Reynolds was incredibly helpful and quick to respond throughout the entire process. She went above and beyond to help me let my property.Highly recommend! (#ask4Justine)
Thank you for your kind review Adil.
5/5
TrustpilotThank you Abbie
While I had to stop my search, Abbie was so kind and helpful that I will most certainly return to Keatons as soon as I can kick off the search again!
That's great to hear, thank you Tomi.
5/5
TrustpilotGreat Experience
Keatons made the process of moving really quick and simple for us. Michael,Mark and Natalie were great, they communicated with us well and were always quick to reply to any queries we had. Overall, they made what is usually a stressful experience very easy.
That's fantastic to hear, thank you Izobel.
5/5
TrustpilotGreat service and high quality
I had the pleasure working with Oscar Pace from Keatons. Oscar is kind, efficient and extremely helpful on my journey on flat hunting. He made sure everything went smoothly and always kept me posted on every single update to make sure I’m aware of the situation. I would recommend Oscar and Keatons to everyone who is looking for a flat to rent in London.
Thank you Jing, that's great to hear.
5/5
TrustpilotKeatons have managed my flat for over…
Keatons have managed my flat for over ten years, Mark Peavot has been amazing as has Danielle recently. All the people i have worked with there have been great and made my life so much easier as a landlord. Recently Danielle Kemp helped me with a leak she was so great and answered all my questions and calls. I cant recommend Keatons enough!!!
Thank you for your kind review Charlotte, that's great to hear.
5/5
TrustpilotSo helpful
Keatons helped us find a new flat to rent and they were so helpful all along, especially Lauren Wood, who actually came to us with the property we now live in. She kept us in the loop during the whole process and her kindness, competence and support were really appreciated in such a stressful time. We need more estate agents like you !
That's fantastic to hear, thank you for your review Emeline.
5/5
TrustpilotHighly recommend ryan
From the moment we went to the viewing Ryan was informative and helpful. Always available for any questions we had and communicative throughout the whole application process. Ryan was extremely understanding of our personal circumstances and went above and beyond to ensure we weren't only happy with the property but stress free through out the whole process. Thankyou Ryan and Keatons
Thank you Dylan, that's great to hear.
5/5
TrustpilotHighly Recomended Estate Agent
Great experience working with Keatons Bow for our recent flat hunt and move in. Specifically, Luke has been responsive with communication, pleasant to work with, and made the overall process extremely simple and stress free.Couldn't recommend these guys enough.
That's great to hear, thank you Conor.
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