Trusted Agent profile · Hackney
★★★★★
1,672 reviews across 3 platforms
6-8 Great Eastern Street, EC2A 3NT, Hackney, EC2A 3NT
Keatons's office in Hackney, at 6-8 Great Eastern Street, is rated 4.9 out of 5 across 1,672 reviews on three platforms, including 237 Google reviews rated 4.7.
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
5/5
TrustpilotStraight-forward, honest people
Moving house can be a lot to deal with and it was really nice to meet people who make the experience as smooth as possible. Thank you Hugo for your showing us around a potential home, we appreciate your time and patience. All the best
That's great to hear, thank you Ben.
5/5
TrustpilotQuick and friendly responses, would highly recommend
The team at Keatons were helpful in each stage of the application process, from arranging viewings to getting all of the paperwork sorted in a timely manner. Thank you to Gosia for all of your help!
Thank you Ellena, that's great to hear.
5/5
TrustpilotOutstanding Service
Me and my brother found this apartment in Royal Docks offered by Keatons. Rebecca Cousins and Daniel John from the agency provided outstanding service and supported us from the process of application for the apartment until after moving in. Everything went very smooth and clear, without any uncertainties. We also liked the fact that all the reports and processes were explained in detail. Thus, we definitely recommend Keatons!
Thank you for your kind reivew, that's fantastic to hear.
5/5
TrustpilotI have dealt with Natalie on many…
I have dealt with Natalie on many occasions and have always been more then satisfied with the way she has handle my tennentcys and also been there when I have needed her professional advise
That's fantastic to hear, thank you Panay.
5/5
GoogleOJ has been amazing throughout the whole process from the beginning to end. Always there to answer any questions I had, no matter how silly. Even after the process completed and I had moved in, he was still always happy to help with any questions I had about the property. Could not recommend more!!
Dear Maria, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie
5/5
TrustpilotAmazing service from Shaun Datngarm…
Amazing service from Shaun Datngarm (Keatons) who helped me to secure a let for my apartment a couple of days before Christmas. Shaun was exceptional. He was responsive and worked very hard despite the last day before breaking up for Christmas. Thank you Shaun. Best wishes to you in your future career.
Thank you for your kind review Wynn.
5/5
TrustpilotKeatons Bow Review
I dealt with Keatons Bow (in particularly Helen who was fantastic throughout and Jon as soon as the offer was accepted) who were professional, efficient, communicative and made the whole process pretty smooth. I had moved from an alternative estate agent and the service was incomparable.Particular thanks to Helen who was a pleasure to deal with.
That's fantastic to hear, thank you for your review Sam.
5/5
GoogleI cannot recommend Keaton’s more, they helped me and my boyfriend to find a flat to rent in London. The service was excellent and they went above and beyond. They had great response times and couldn’t do more for you. Shaun helped us to find exactly what we were looking for in an area we didn’t think was possible. Will be sure to recommend to friends and use them again.
5/5
TrustpilotFrom Offer to completion in 10 weeks
From putting an offer in to having it accepted through to exchange completion and collecting the keys to my new home the service was first class. Toni and Marc were always available to answer questions and guide me giving great customer service. The solicitor they recommended was excellent. Thanks
Thank you Paul, that's fantastic to hear.
5/5
TrustpilotReliable, helpful and professional!
I've had an excellent experience viewing rental properties with Keaton's Bow, and can't recommend Oscar Pace's help highly enough. The market knowledge and client orientation come through, and he went the extra mile to bridge my expectations with the landlord's. Equally, the co-ordination support provided by Natalie Craddock has been stellar, and my moving-in experience has been smooth! Big thanks to both!
That's fantastic to hear, thank you Vinay.
5/5
TrustpilotExcellent property managers
Very positive experience with the Keatons team - thanks very much to Shani, James, Rebecca and Natalie for all your help in securing tenants and managing the property so efficiently!
Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Katie
5/5
TrustpilotHelpful people; transparent process
I was helped by Michael, from viewing the property to the final move in date; who made the process very comfortable and transparent. He also helped me prepare by proving all the right info and was helpful whenever I had any questions. I think Keatons is one of the best experience I have had with any letting agency so far. Would definitely choose them again when needed.
That's great to hear, thank you for your review Sandy.
5/5
TrustpilotJustine was amazing!
Our experience has been fantastic and smooth because of Justine’s attentiveness and support. She has been considerate and helpful throughout the process and has been here to ease any anxiety by answering all our questions. When we needed some assistance she made sure she was very communicative and went above and beyond for us. Thank you so much Justine for our wonderful new flat!
Thank you for your review Holly, that's fantastic to hear.
5/5
TrustpilotExcellent customer service
Me and my two friends have recently used Keatons in our hunt for our new flat and we’ve experienced excellent customer service. Specifically, Marta Rodriguez was instrumental in the navigation process, keeping us informed and advising us every step of the way. We are all very happy with the process.
Thank you for your kind review Hope.
5/5
TrustpilotEnd of tenancy
Our tenancy has recently come to an end and we no longer require Keatons' services but would just like to say a big thank you to the whole team and especially Elza Kapitanska, who has been on hand whenever we have needed her as tenancy coordinator, sorting out any issues as they arose. She is a great asset to Keatons and a pleasure to deal with!
Thank you Henry, that's great to hear.
5/5
TrustpilotAmazing Customer Service
I just wanted to say that Justine Reynolds, was amazing to my partner, who had to view the property alone, and was a bit nervous and Justine made Her feel very comfortable and relaxed.such a great professional. Thank you
Thank you Michael, that's fantastic to hear.
5/5
TrustpilotElza Kapitanska , a very professional and friendly member of the team at keatons
Elza Kapitanska has been both professional and efficient to deal with our short hold tenancy renewal in one of our properties. All the relevant documents and contracts have been forwarded in a timely manner - a comprehensive service - thank you
Thank you Aileen, that's great to hear.
5/5
TrustpilotFlawless service for years
Keatons has managed our flat rentals flawlessly for almost 10 years, including through the real estate rollercoaster rides of the pandemic and Brexit. Extra thanks to Gurpreet Bhakar and Natalie Craddock, I can't speak highly enough of their service. Highly recommended.
Thank you for your kind review, that's great to hear.
5/5
TrustpilotSuccessful sale in E3.
Big thank you to Helen Moseley,Sales Consultant, for getting the sale of my house in E3 over the line today. We encountered a number of bumps along the way but Helen managed to negotiate a way through. Great service and great communications skills. Thank you Keatons and thank you Helen!
That's great to hear, thank you for your review.
5/5
TrustpilotTrying to find a property to rent in…
Trying to find a property to rent in London is a massive challenge but Justine made this experience a lot less stressful.Justine understood what we were looking for and showed us properties which reflected that. Her quick replies at all times of the day allowed us to secure a home we love and we can’t wait to move in!
Thank you Tom, glad to hear Justine could help you.
5/5
TrustpilotMillie Hurst
Millie Hurst, our estate agent, was very kind and found us a flat that fit our (highly specific) needs. There have since been quite a few issues since moving into the flat, but property manager Lauren Cannon has dealt with them promptly and empathetically!
Dear Cara, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
5/5
TrustpilotWorking with Elza was an exceptional…
Working with Elza was an exceptional experience from start to finish. Her professionalism, expertise, and dedication made the entire process stress-free. We are grateful for her commitment to excellence and would highly recommend Elza to anyone in need of a reliable and trustworthy agent. Five stars without hesitation.
That's fantastic to hear, thank you Domenico.
5/5
TrustpilotFirst flat letting
This was my first flat letting due to moving abroad. The timeframe was very tight - within a month and over the Christmas period Keatons had let my flat and took on full management. Natalie was really helpful in making it a smooth experience and came back immediately, answering any questions I had. Letting through Keatons removed any stress around renting the property out.
Thank you Emily, that's great to hear.
5/5
TrustpilotKeatons helped us find a flat!
Oscar Pace helped us find a flat to rent in London. Despite the hectic London rental market, Oscar was very efficient and made finding a flat a very smooth and pleasant experience. Great communication and quick replies, thank you!
That's great to hear, thank you Emma.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Keatons's Hackney office has 1,672 reviews across three platforms: 237 on Google, 1 on Yell, 1,434 on Trustpilot (across the whole business).
Keatons Shoreditch is rated 4.9 out of 5 across all 1,672 reviews, and 4.7 out of 5 on Google from 237 reviews.
Keatons Shoreditch, 6-8 Great Eastern Street, EC2A 3NT, Hackney, EC2A 3NT.
