Keatons Shoreditch reviews in Hackney

★★★★★ 5/5

Trustpilot

Letting manager - Billy Haspineall

Billy our lettings agent was 100% transparent with us from the beginning with what the landlord was looking for and took everything into consideration what we were personally looking for. There was a constant communication which allowed us to have a more relaxed process knowing exactly where we stood with our offer. Given a tough market this has been one the of swiftest rental processes we’ve had. which we’re very appreciative

Alex · 2 February 2023

★★★★★ 5/5

Trustpilot

I recently worked with Justine to rent…

I recently worked with Justine to rent a property and had a great experience. She was very helpful throughout the process, responding quickly to my questions and concerns. She was also very knowledgeable about the local area and provided me with valuable insights. I would definitely recommend her to anyone looking to rent a property in the future

Elizabeth · 17 January 2024

★★★★★ 5/5

Trustpilot

Outstanding Service from Tariq at Keatons Bow

Tariq Hussain manages the property we currently rent, and our experience with him has been excellent. Tariq has always been extremely helpful and responsive to any queries we’ve had. Whenever urgent repairs were needed, he arranged them quickly and kept us updated throughout the process.

Jane · 6 March 2026

★★★★★ 5/5

Trustpilot

Friendly and efficient Agency

Gosia has been the friendly, understanding, trustable, easy-going and efficient agent that we needed in the stressfull process of finding a new home in London. So far we are pleased with the experience and looking forward to have the keys of our new flat!

Gutiérrez · 24 September 2024

★★★★★ 5/5

Trustpilot

very brilliant agent, Justine

Justine (agent) had been very accommodating, supportive and overall brilliant in helping us secure a property. She even went the extra mile in reminding us to sort out finer details prior to the move. Thank you Justine! Thank you Keatons!

Michelle · 24 November 2024

★★★★★ 5/5

Trustpilot

Working with Charlotte Hill

Working with Charlotte Hill has been a great pleasure. She has been very helpful throughout the whole process of getting my flat ready and helping me with my enquiries and questions. She is really good at what she does and she does not disappoint! I am very satisfied and very happy with her help

Vanessa · 30 March 2024

★★★★★ 5/5

Trustpilot

Positive professional experience

Have had a very positive experience with Keatons to date - we have rented a property through them and Lauren Wood was great from start to finish - from showing us the property, keeping us updated with our offer through to sorting the paperwork. Their tenancy portal is also very easy to use. Thanks also to Natalie for sorting our onboarding docs and answering our queries.

JH · 19 June 2023

★★★★★ 5/5

Trustpilot

Shoutout to Jay Smith for his support…

Shoutout to Jay Smith for his support getting our boiler replaced so speedily. Super communication: called to say he was working on it, called to confirm landlord was happy with boiler quote, called to find a suitable time for a plumber to visit, then followed up after. Very friendly manner and understanding of the inconvenience caused. Thanks Jay! :)

Bronte · 11 December 2023

★★★★★ 5/5

Trustpilot

Great service as usual from Keatons

Keatons have been managing our property for quite a while now and have just recently helped with new tenant. Overall usual professional service from team in particular Hilary, Oscar and Natalie. Each one so helpful, quick to reply and keeping us updated through what can be a worrying process.

Denis · 27 June 2024

★★★★★ 5/5

Google

I just rented an apartment through Keatons and had a great experience. Hugo was very responsive, answered all my questions promptly, and was always incredibly helpful - highly recommend

Beatriz · 16 April 2025

★★★★★ 5/5

Trustpilot

Danielle is a star!

Danielle was a fantastic help to me with my move. She made the administrative aspects prior to the start of my new tenancy easy and clear to follow and kept me updated on progress throughout. It ended up being the smoothest tenancy contract signing I've ever had!

Jerome · 31 July 2024

★★★★★ 5/5

Trustpilot

Professional and compassionate throughout a long sale!

We sold our flat with Keatons and they were helpful and professional throughout. We dealt with Dean for our valuation which was quick and accurate and Richard for our sale who found us solid buyers quickly and maintained good contact throughout. Patricia and Richard were our saviours throughout a long and protracted leasehold extension as part of the sale and we were thankful for their continued professionalism and support despite many frustrations.

Kathy · 28 November 2022

★★★★★ 5/5

Trustpilot

Billy and Natalie were the best!

Billy Haspineall and Natalie Craddock made our experience of finding a place to live a breeze. They were both quick to communicate, helpful with all of our questions and super clear about what the process would be. Even when we took a little longer to get everything sorted from our side, they were patient and helpful and held our hands every step of the way. I'd absolutely recommend Keatons!

Emma · 9 March 2023

★★★★★ 5/5

Trustpilot

I am delighted to write this review as…

I am delighted to write this review as Keatons has provided a fantastic service on this occasion. Our agent Luke Bull has been always available for any questions and really helped us to secure our next flat! :)

Eleonora · 13 December 2024

★★★★★ 5/5

Trustpilot

Professional and highly recommended

I had a fantastic experience with Marta at Keatons. incredibly helpful and attentive, guiding us to find the perfect flat that met all our needs. Her local knowledge and dedication made the process smooth and enjoyable. Highly recommend Marta and Keatons.

A · 30 October 2024

★★★★★ 5/5

Trustpilot

Big thanks to Jay at Keatons Bow.

Jay Smith at Keatons Bow has been our property manager since we moved in last September and he's been so helpful and communicative at every step of the process, dealing with any issues that cropped up (and there have been a few) swiftly and keeping us well informed during the process. Would really recommend to anyone.

Brad · 2 February 2024

★★★★★ 5/5

Google

We currently are tenants of a property and we needed to ask the Landlords to reduce the rent to assist us financially with us being pregnant with twins. We were really nervous in the first place but spoke with Benjamin Fidler at Keatons and he tried his very best to help us and he was so helpful and understanding. Even if the decision in the end was up to the Landlords (to which they thankfully accepted), that human touch and knowing that I was in the right hands gave us such relief. Definitely would like to stay with Keatons even when the lease ends. Thank you Benjamin for your wonderful help.PositiveResponsiveness, Professionalism

Nadine · 25 October 2021

★★★★★ 5/5

Google

I bought a house through Luke Mardle at Keatons (or maybe I should say thanks to Luke). I had specific requirements and Luke showed me round multiple houses, taking me back for second viewings when I was unsure and most helpfully always keeping me in the loop and suggesting new properties on the market. He had extensive knowledge of the area I was looking in and the house I ended up buying was one he suggested to me. He was always on time, personable and it became more preferable to view houses with Luke than searching through other estate agents.

Giulia · 25 October 2021

★★★★★ 5/5

Trustpilot

Thank you Dean and all at Keaton's

Dean at the Keaton's Bow office was a delight to work and kept our sale on track by great communication with us and the buyer. It has been a very positive experience and I would highly recommend Keaton's.

Mrs · 26 November 2024

★★★★★ 5/5

Trustpilot

Keatons have been fully managing my…

Keatons have been fully managing my property for a few years and I have been very satisfied with the overall service. I recently had new tenants move in, and the tenancy coordinator Natalie was very helpful in sorting out issues encountered.

A · 8 October 2024

★★★★★ 5/5

Trustpilot

It was a pleasure dealing with Natalie…

It was a pleasure dealing with Natalie during our lease renewal. She was quick in her responses and was able to get all the related parties to come to a quick agreement.

Kunal · 27 May 2026

★★★★★ 5/5

Trustpilot

Rose Nwosu

I have been looking for a house for over 5 months and luckily enough i found a property to rent and Keatons was really helpful and quick to finish all the process. Thanking Rose Nwosu for dealing with everything, really quick to reply, always there when you need them it is a great experience working with Keatons and especially Rose.

Ugur · 18 September 2023

★★★★★ 5/5

Trustpilot

Great start to a new tenancy!

Oscar, who was our first point of contact, was helpful and efficient throughout - on the phone, via email and in person. He made us feel at ease and welcome to ask questions, and he was very quick and informative with his responses. The process could not have gone smoother! Thanks to Oscar, we are looking forward to starting our tenancy with Keatons.

Natalie · 28 June 2023

★★★★★ 5/5

Trustpilot

Oscar really stood out to me during my…

Oscar really stood out to me during my property search. Hardly anyone else from other estate agents would get back to me with updates and new properties. Oscar kept me in the loop and was very understanding of the difficulty people face when trying to find a property in London.

Jack · 22 April 2024