Fraser & Co City reviews in Hackney

★★★★★ 5/5

Trustpilot

Great service

Very quick, efficient and friendly service when renewing our tenancy contract. Much appreciated. Thank you to Tabitha and Toni.

Robert · 13 April 2023

★★★★★ 5/5

Google

We had Pamela support us in finding and renting our new flat. She was super warm and helpful across the entire process, easy to contact and went above and beyond to provide us a very positive experience!

Harneet · 6 December 2024

★★★★★ 5/5

Trustpilot

Great to work with

Zhane was very helpful and a great agent! Thank you Zhane.

Lea · 17 October 2023

★★★★★ 5/5

Trustpilot

Thank you Zuzanna :)

We have had the pleasure of working with Zuzanna to secure our first London rental. As we are from overseas, she was very helpful and patient! She answered all my questions about the London rental market and has been fantastic at communicating with us. We are so excited to move into our rental and appreciate all the work she has put into helping us along the way!

Sophie · 28 February 2023

★★★★★ 1/5

Trustpilot

Fraser & Co is Predatory

Fraser & Co has predatory practices. I wanted to get a video viewing of an apartment and discuss some terms with the landlord to determine whether to place an offer. The agent I talked to insisted that I would have to pay my holding deposit before any of this. This is not standard practice among any of the other agents in London. It is unreasonable to ask for a payment before I even decide if I want to place an offer on an apartment. The agent was trying to limit the ability of a potential tenant to make informed decisions.TLDR Fraser & Co is asking for a deposit on a apartment before I can have a viewing.

Jessica · 16 June 2021

★★★★★ 5/5

Trustpilot

Get yourself a Karen Smart @Fraser&C o Inverness Scotland …

Get yourself a Karen Smart @Fraser&Co Inverness Scotland region and I promise you won’t regret it,she took on soliciting for our house purchase and in a few weeks and everything we needed was ready.Very professional ,response time impeccable.Warm and quite friendly.She is at the top of her game believe me.I can say this because I have worked with other solicitors before and this was way different.I highly recommend.

Otobong · 13 December 2024

★★★★★ 1/5

Trustpilot

Literally the worst

Literally the worst of many many letting agents i have worked with. They will rent your property to any degenerate they can find. It will be let, but they will not follow legal protocols, jeopardizing your legal case should any tenant be destructive or delinquent. Your emails will not be answered, your calls will not be returned, they will pass you along to other “managers” without notifying you. Completely uselessI give them 1 stars because i cannot give them 0 stars.

N · 22 April 2021

★★★★★ 5/5

Trustpilot

I contacted them for a mortgage broker…

I contacted them for a mortgage broker advice and I was quickly contacted by one person who dealt perfectly with my requirements and analysis. Jessica was very respectful, kind and knowledgeable.

Alejandro · 3 May 2021

★★★★★ 5/5

Google

Despite not going ahead with our offer on a lovely flat in Dalston, I must commend Tabby on her amazing service. She responded to all enquiries quickly, was extraordinarily helpful and polite throughout the whole process. She did a fantastic job and accommodated multiple viewings for me and my girlfriend. 10/10!!

Alex · 27 February 2024

★★★★★ 5/5

Google

The process of finding a flat to rent was made much easier and smoother by Macey, who was incredibly responsive, reliable and professional in handling my queries and helping me to secure the property I wanted. Since moving in she has continued to check in with me about any outstanding matters.

Rochelle · 27 February 2024

★★★★★ 1/5

Google

the fraser & co agents are one of the worst estate agents i’ve ever dealt with withholding deposits long tiresome time trying to retrieve this after they already agreed this in email then retracted this been passed around department to department very unsatisfactory customer service at the management levels only very poor customer relations

Mahdi · 29 November 2023

★★★★★ 5/5

Google

Just want to take a second to highlight Pamela as a phenomenal agent. She was really fantastic, genuine person from beginning to end. Thanks again for setting us up with a really lovely new home!

Maya · 8 November 2024

★★★★★ 1/5

Trustpilot

want nothing but trouble?

Last night my husband capitulated to a lawyer. He will never again make the mistake of talking for me, seeing as I refuse to be ordered into doing anything by anyone but especially not by a lawyer or my husband. I refuse to capitulate and this will be staying up unless MY terms including the inconvenience and distress of this 7month long ordeal handled by Quite frankly some of the most awful people I have ever had the misfortune of dealing with. Fraiseer their lawyers along with Galliard ( the building management) and Abbatt ( HR people) have made the last 7 months intolerable. But as rental agents Fraser suck. My gp has written asking them to stop abusing my mental health -they ignored her. And a social worker saying the same thingEdward and Hadi and Zuzanna being in the minority at Fraser and actually decent people.I wouldn't recommend them to my worst enemy I wouldn’t want this level of anxiety given to anyone - it’s a completely tortuous experience.Shown on the g place is a part of a ceiling leak that has not been fixed adequately for 7 months.-I have other emails and pictures that I may add later depending on how they respond . ( 5 days later) Fraser chooses to respond with more legal letters but this is just really juicy and I’ll post up the letter later too so everyone can see. Their lawyer think they don’t have to follow the equality act! Now let’s talk the equality act and how Fraser have instructed this fine legal firm to act for them.As 19/02/24this branch had six one star ratings giving it 3.9 on the g engine What I found particularly interesting though is all the reviews that are negative are written by men. Bar mine. All of them have been replied to, and some apologised to even, by Fraser. But the only mixed race, bisexual, disabled woman to complain has been given threats by Frasers lawyers plus they’ve ( the lawyers) basically refused to acknowledge or even consider following the equality act 2010 for communication with me. It’s something that is mentioned in practically every report -despite my request being a standard -recording phone calls - according to the lawyers head office receptionist when I called to enquire If they had the capacity to do so. So I guess I’m going to the equality commission Eass, British Institute of Human Rights, Equality and Human Rights Commission, Equality and Diversity Forum and The Equality Trust. To start with -oh and if you haven’t worked out that the cash sum was merely mocking you, (the indigence was quite funny-for everything this little band of companies have done including Fraser. I wouldn’t settle for money it would be an insult - all you have ever needed to do was apologise properly -because that’s what it takes with me - words and actions but you’re too proud to apologise for your own mistakes so the show will go on. So again depending on how Fraser responds - with legal threats or back off and leave us alone will dictate my move…-next instalment is on how the the apartment and facilities were missold but that depends on if Fraser say ok we will shut out mouths and stop making lawyers write over what is essentially a management temper tantrum…then I won’t write about them anymore either. You’ve both as lawyer and company always known this fact. So apologise and I might even take the reviews down -or not-haven’t decided. Anyway I have the screenshots proving what it was on the day so go add more if you like I still have proof. To be very clear I’m merely commenting on the unusual configuration of how complaints to Fraser are handled in the g space all men handled politely but the only woman ( classified as vulnerable) ( who was offering them a 700k flat to sell) has this thrown at her. Quite interesting I think

Themis · 22 February 2024

★★★★★ 5/5

Google

Fabian has been very helpful in my property search process. I'm impressed and really appreciate it!PositiveResponsiveness, Professionalism

Karen · 25 October 2022

★★★★★ 5/5

Trustpilot

Nazim Uddin agent at Fraser and Co has…

Nazim Uddin agent at Fraser and Co has done an amazing job getting me a suitable tenant for my property in the UK. Since I live abroad he has managed everything from collecting the keys to carrying out various viewings with high quality tenants. Nazim even managed to get me 6 months rent upfront which under the current economic climate difficult to do. Thanks again

Sara · 5 October 2022

★★★★★ 5/5

Google

Gemma is a great agent, polite and accommodating. Loving my new flat. Martha from management is also great and attentive. All round great service

Kwasi · 25 October 2021

★★★★★ 5/5

Trustpilot

Superb Zuzanna

Zuzanna has been absolutely fantastic. First class service in supporting myself, and assisting with the management of my property!

Gareth · 15 June 2022

★★★★★ 1/5

Trustpilot

Awful customer experience

Awful customer experience. Awful company. Don't trust.

-- · 10 June 2026

★★★★★ 1/5

Google

One of the main reasons why Estate Agents have a bad name is due to their dishonesty and methods of making money deceitfully from their clientele. Fraser and Co will do their utmost best to make sure that they uphold the ethos of a bad estate agent. They will try tremendously hard to dry out every penny as possible with fees and comments like "washing machine needs cleaning, £50" or other fan favourites such as "scuffs on bathroom walls £50" - and to top it all off - no actual evidence! And they know most people don't wanto to drag it out via a TDS dispute, as a result most people just pay the extortionately expensive fees to get something back. I would recommend Fraser and Co to anyone who'd like to be conned legally, and I also applaud their efforts on trying to retain the bad reputation that estate agents generally have. 0/5 EDIT: You can tell most of their reviews are fake as they're generally from 1-3 reviewed accounts and surprisingly they all have something similar to say! Shock, horror 😲

Javed · 29 December 2023

★★★★★ 5/5

Trustpilot

Andrew Assaker a really pro broker

Andrew Assaker brokered an excellent deal for my family and I from April to July 2023: efficient, proactive, providing good and balanced advice, he helped all through the process. My family and I intend to keep in touch and contact him if we return to the market. We recommend his excellent services.

Mel · 6 September 2023

★★★★★ 1/5

Trustpilot

Unfair end of tenancy deductions (wear & tear)

Most of the end of tenancy charges are unfair (requesting nearly £300 deductions for mainly wear & tear after 3 years living in the property). Unreasonable asking and trying to pressure tenants into accepting the deduction after taking 2+ weeks to review the inventory check out report that was generated the day after vacating the property. Rabia refuses to review our comments and hides behind TDS, forcing us to raise a dispute with them after 3+ weeks of submitting comments to them. Will report the company to TDS, as they are refusing to review/consider and negotiate.

Steve · 5 December 2023

★★★★★ 5/5

Google

We have been supported by Tabby at Fraser & Co in finding a new place to rent, viewing it, negotiating with the owner and producing the required paperwork. We received a great service and always prompt responses which is not obvious. Highly recommended professional

Antonio · 27 February 2024

★★★★★ 5/5

Google

I was so pleased to work with Maecy from Fraser agency. She is dedicated and professional agent, she was very reactive to my requests and she was personally involved in every single step of the letting process. I won’t hesitate to contact her for my future researches. Amine

Amine · 29 November 2023

★★★★★ 5/5

Google

Gemma was great, very helpful and knowledgeable when showing me a few apartments.

Asher · 25 October 2022