Trusted Agent profile · Hackney
★★★★★
303 reviews across 2 platforms
47 Great Eastern Street, Hoxton, London, EC2A 3EP, Hackney, EC2A 3EP
Fraser & Co's office in Hackney, at 47 Great Eastern Street, is rated 4.3 out of 5 across 303 reviews on two platforms, including 159 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Fraser & Co City hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hackney.
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
5/5
TrustpilotReview for Iarina Munteanu
Hi Deepak, Thank you for your fantastic feedback and for taking the time to highlight Iarina's excellent service. We are thrilled to hear that she made the process of securing your new flat so smooth and stress-free. Your kind words about her professionalism, kindness, and dedication mean a lot to us, and we will be sure to pass them along to her. Kind Regards, The Fraser & Co Team
1/5
TrustpilotOpenly racist owner…
Shocking to come across Robert Frasers social media, adverting his company in his bio, whilst being extremely racist and antagonising children online! Disgraceful behaviour for a grown man
Dear Sinead, thank you for your review. We would like to invite you to our office for a coffee and a chat to address any concerns you may have. Upon your arrival, you will be pleased to notice immediately that our work force is a complete mirror image of todays London in which we have people, whose families have originated from all parts of the world. Looking forward to hearing from you with a convenient time & date.Fraser & Co
5/5
TrustpilotExcellent service
I had an excellent overall experience dealing with Fraser and Co with the help of Omid. In the end we secured a property. Although we did pull out of another property with the same agent a couple weeks earlier, our reservation fee was kindly refunded. Omid remained a pleasure to deal with throughout and even after completion was available for other queries we had.
Dear Kardo,Thank you so much for giving our Paddington branch a 5-star review in particular Omid. We are delighted to hear that Omid helped you find your property and gave you a really good experience in what is quite a stressful journey. We hope you enjoy your new place!If you require any further assistance, please don't hesitate to contact us.Best WishesFraser & Co Team
5/5
GoogleI am very grateful for Macey's help and advice. She responds to any questions very quickly and is super polite. I feel she is a very reliable and efficient person. I am so happy that I have found this amazing property with Fraser & Co City & Shoreditch!:)))
Dear Juoyu, Thank you so much for taking the time and giving our City & Shoreditch branch a 5-star review in particular our Macey. We are so pleased to hear that Macey was so helpful and gave out great advice which helped you find your amazing apartment. Congratulations on your new home! If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team
5/5
TrustpilotThe staff was very supportive
The staff was very supportive and professional.They had knowledge in areas that were helpful towards buying the property.They were able to respond back to me and never kept me waiting.The politeness and understanding towards us whilst dealing with the purchase of the property was very good.I would highly recommend the agent and your agency to someone and rate them highly.
Dear Mukta,Thank you so much for giving our Paddington branch a 5-star review. We are delighted to hear that our staff were helpful and knowlegable in the areas your were searching in. We hope you enjoy your new place!If you require any further assistance, please don't hesitate to contact us.Best WishesFraser & Co Team
5/5
GooglePamela and Gemma are lovely and responsive! Massive help with me to complete the move in a rather short window of time
Thank you for your wonderful 5-star review! We’re so glad to hear that Pamela and Gemma were able to assist you with your move and make it happen in such a short timeframe. Congratulations on your new home! If you ever need anything else, don’t hesitate to reach out. Best regards, The Fraser & Co. Team
5/5
GoogleGreat experience. Our property search was handled by Macey who has done an amazing job. She was super helpful and sweet. Answered all our queries and problems very quickly even on her days off. Would 100% recommend the company and especially working with Macey!
Dear Maham, Thank you so much for giving Fraser & Co a 5-star review in particular Macey. We are delighted to hear that Macey has given you such an amazing service and was super helpful with your property search. Thank you for recommending and choosing Fraser & Co and we will pass on your kind words to Macey :) If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team
1/5
Googlereceived messages telling me that my viewings got cancelled on the day of viewing because i was not able to respond within an hour. didnt even bother to call twice before cancelling. …
5/5
GooglePamela and Gemma have been a delight, they have made the transition from viewings to the purchase of the property smooth
Thank you for your kind words! We're so glad that Pamela and Gemma made your experience a positive one. We strive to provide excellent customer service and are happy to hear that they were able to help you find the right property for you. Kind Regards, The Fraser & Co. Team
1/5
GoogleHorrible renting experience. Agents were disrespectful, rude, and blatantly out to squeeze us out of every cent.NegativeQuality, Professionalism, Value
Thank you for your review. I’m sorry to hear you had such a frustrating experience. We would really appreciate if you could email our complaints email (complaints@fraser.uk.com) detailing the issues you experienced so we can come to positive conclusion for both parties.
1/5
GoogleVery unprofessional. Asked them for a viewing on flat advertised on rightmove (Service charges were 2K on the platform) & then they came back to me saying they made a mistke & service charges were 3K instead!
Dear Nikolaos, We apologise for the confusion regarding the service charges for the flat you inquired about on Rightmove. We acknowledge the oversight in updating the charges promptly. This was a genuine mistake on our part, and we have taken immediate steps to correct and update the information across all platforms. We are committed to transparency and have implemented measures to prevent such oversights in the future. Your feedback is crucial, and we appreciate your understanding. If you have any further concerns, please contact us directly at info@fraser.uk.com Best wishes, Fraser & Co Team
5/5
GoogleRecently, I had the pleasure of working with Macey from Fraser & Co for my apartment search. The entire process was seamless, and Macey ensured consistent cooperation every step of the way. Highly recommend for anyone seeking a hassle free estate experience.
Dear Miro, Thank you so much for taking the time and giving our City & Shoreditch branch a 5-star review in particular our Macey. We are so pleased to hear that Macey was so helpful and gave out great advice which helped you find your amazing apartment. Congratulations on your new home! If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team
5/5
GoogleGemma was great, she was always responsive and attentive. The agency has been great so far too, all queries are addressed in time.
Hi Silvana, Thank you so much for giving our Shoreditch office in particular Gemma a 5-star review : ) We are delighted to hear that she's been looking after you so well. We will pass on your kind words to her, she will be thrilled to hear your feedback : ) If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team
5/5
TrustpilotGreat experience
Great experience. Our property search was handled by Macey who has done an amazing job. She was super helpful and sweet. Answered all our queries and problems very quickly even on her days off. Would 100% recommend the company and especially working with Macey!
Thank you so much for giving Fraser & Co a 5-star review in particular Macey. We are delighted to hear that Macey has given you such an amazing service and was super helpful with your property search. Thank you for recommending and choosing Fraser & Co and we will pass on your kind words to Macey :)If you require any further assistance, please don't hesitate to contact us.Best WishesFraser & Co Team
5/5
GoogleMacey from Fraser & Co. was extremely helpful in or search for our new apartment in London. Being the opposite end of the country, she was always there to assist us at every step of our search. Highly recommend 🙌🏻 …
Dear Thomas, Thank you so much for taking the time and giving our City & Shoreditch branch a 5-star review in particular our Macey. We are so pleased to hear that Macey was so helpful and gave out great advice which helped you find your amazing apartment. Congratulations on your new home! If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team
5/5
GoogleMacey from Fraser & Co was incredibly attentive and helpful throughout the entire process of finding a flat. She assisted me with every step, ensuring a smooth and stress-free experience. I highly recommend her services!
Dear Dxb, Thank you so much for giving our City & Shoreditch branch a 5-star review in particular Macey. We are delighted to hear that Macey made your move stress-free and was responsive to all your enquires. We will pass on your kind words to our Team in City & Shoreditch. Thank you for the recommendation! If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team
2/5
TrustpilotHard to get back tenancy deposit
(updated & edited) I chased them for months on end over phone and email to return my deposit. It finally took a negative review site to get my deposit back. At least trustpilot seems to be a semi-reliable escalation path, but the day-to-day office staff are otherwise unresponsive and unprofessional.
Thank you for letting us know about your contact with this agency. We are sorry to learn of your issues which we now understand have been resolved regarding your deposit.However, we have contacted you directly since your statement around the registration of the deposit is completely inaccurate and we can publish a copy of your certificate of the deposit registered with the Tenancy Deposit Scheme.DavidOperations Director
1/5
TrustpilotNot returning deposit!!!
I have moved out of the rented flat for over a month and still haven't received my deposit back. All I was told is that they couldn't come to a mutual understanding with the landlord and suggested to open a case on TDS.
Dear NA, Thank you for your review and we are sorry that you claim to have had issues with the deposit. However without any more detail, we cannot help from this side.Can you send us your details so we can respond properly? All deposits in the UK are protected but we will need to see the history behind this to make any further comment.Best,Fraser & Co
5/5
GooglePam's been amazing in helping us find a beautiful space and get to sign everything in less that a week!
Thanks so much for your review! We're thrilled to hear that Pamela was able to help you find the perfect space and finalize everything in a timely fashion. Thank you again for choosing Fraser & Co! Best regards, The Fraser & Co Team
5/5
GoogleMacey from Fraser & Co was very friendly, helpful and responsive to any queries that we had, reminding us about any details we needed and liaising on our behalf about any concerns we had. Thank you!
Dear Kate, Thank you so much for taking the time and giving our City & Shoreditch branch a 5-star review in particular our Macey. We are so pleased to hear that Macey was friendly and responsive to your queries and concerns. We will pass on your kind words. If you require any further assistance, please don't hesitate to contact us. Best Wishes Fraser & Co Team
5/5
TrustpilotZuzanna is amazing!
Zuzanna has always been helpful and she has given her full attention to any issues I had in the flat, she helped us throughout the tenancy and always made sure we are updated about everything going on. Couldn’t be happier with her and made our experience with Frazer really easy.
Dear Olivia,Thank you so much for giving our Paddington branch a 5-star review in particular Zuzanna. We are delighted to hear that Zuzanna provided great help during your tenancy with us.If you require any further assistance, please don't hesitate to contact us.Best WishesFraser & Co Team
5/5
GoogleTop level service from Fraser & Co. Pamela, in particular, has been great. Really easy to work with, answered most of my questions before I asked them and has been really responsive to any follow-ups.
5/5
TrustpilotThe whole team are fantastic
The whole team are fantastic - Tabitha, Gemma, Toni - on every aspect they are very responsive, thorough and supportive - I would highly recommend Fraser and Co to anyone looking to rent in London. Great job all thank you !
Dear Paul,Thank you so much for giving our City & Shoreditch branch a 5-star review in particular Tabby, Gemma & Toni. We are delighted to hear that they gave you such a great service and for your recommendation.If you require any further assistance, please don't hesitate to contact us.Best WishesFraser & Co Team
5/5
TrustpilotAgent Robert has helped us find a nice…
Agent Robert has helped us find a nice property in a short period of time and offered us prompt assistance duly even during his vacation.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Fraser & Co City hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hackney.
