Fraser & Co City reviews in Hackney

★★★★★ 5/5

Trustpilot

Great support from Nazim throughout a difficult situation

We had the unfortunate situation of having to terminate a tenancy before it even started, after the buyer of a property we were selling through another agent pulled out at the very last moment. This made an already stressful process even more difficult. Throughout the whole situation, Nazim was by far the most accommodating, understanding, and patient person we dealt with. He handled everything with professionalism and, most importantly, with genuine understanding of our circumstances. His approach made a very stressful situation considerably easier to manage, and we are extremely grateful for his help. This is also not the first time we have worked with Nazim. He was managing the property we are currently selling around six years ago. We would have no hesitation in recommending Nazim and, if the opportunity arises in the future, we are confident that we will seek to work with him again.

Mikela · 19 August 2026

★★★★★ 5/5

Trustpilot

We had a very positive experience…

We had a very positive experience working with Robert as our property agent. From start to finish, he was professional, responsive, and genuinely helpful. He was always available whenever we had questions or concerns, and made sure everything was handled smoothly. Robert took the time to listen and made sure any issues we had were addressed quickly and efficiently, which made the whole process much less stressful for us. Overall, it was a very pleasant experience, and we’re truly grateful for all his help. I would highly recommend Robert and an agency to anyone looking for a reliable and supportive property agent.

Akta · 27 March 2026

★★★★★ 5/5

Trustpilot

Speedy and Proactively

Ms Clare has been exceptionally supportive and consistently takes proactive steps to ensure that every aspect of the process runs smoothly and is completed on time. It has been our great pleasure to work with her. She has assisted us from the initial purchase of our flats through all stages of snagging, and subsequently coordinated the decoration works and our move into the new home. In the end, she even helped us find our dream house and arranged for our apartment to be rented out. Without her dedication and professionalism, the entire journey would not have been so seamless.

Ping · 26 March 2026

★★★★★ 5/5

Google

Gemma and Pamela were absolutely amazing in helping us get everything sorted! Gemma was wonderful during the viewing and answered everything so well and made the experience seamless. Pamela has been incredible and has handled my absolute onslaught of questions with such kindness and patience. I’m truly grateful for how easy they’ve made this experience! :) Update (2026) - Fajer has been fantastic at responding to our emails promptly to support us. She has been very kind and supportive whenever we’ve needed support throughout our tenancy, and has been a wonderful Property Manager for us!

Scott · 16 February 2026

★★★★★ 5/5

Trustpilot

Bought an off plan property with the help of Zuzanna

I bought a flat with the help of Zuzanna, who really understood what I was looking for and helped me to make me right choice. The process was very straightforward with her. I bought off plan, and had to wait around 1.5 years until the flat was built. I am grateful that Zuzanna was available throughout this entire time and helped from the beginning until we crossed the finish line. Thank you Zuzanna for all your help. For me this was my first property and now became a home, which made it extra special!

Juan · 22 August 2026

★★★★★ 5/5

Trustpilot

I have been in contact with Fraser…since 2013

I have been in contact with Fraser Shoreditch office since 2013 and Gemma Hyland has been looking after marketing of our flat since then. We are very happy with the professional insight of market update to set the right rent and select the right tenants for us. We highly recommend your service to my friends who need to let out or rent a flat in London.

Venus · 27 March 2026

★★★★★ 5/5

Trustpilot

Excellent experience finding my new flat

Throughout my renting process, Robert Bizgan was incredibly communicative. I had an excellent experience finding my new flat. He promptly answered calls and emails, keeping me informed about everything. From my application and followed up on all maintenance issues immediately after I moved in. Highly recommend Fraser & Co. Thank you so much Robert you are an excellent agent, reliable and professional.

Olga · 25 April 2026

★★★★★ 5/5

Trustpilot

Just wanted to say a quick thank you to…

Just wanted to say a quick thank you to Gemma for all the work you’ve done managing our property. You’ve made everything really easy for us, and we’ve really appreciated how on top of things you’ve been. It’s been great knowing everything is being looked after so well, and your communication has been spot on throughout. Thanks again, we really appreciate it!

Consumer · 26 March 2026

★★★★★ 5/5

Google

Honestly I’ve moved so many times and was always stressed due to the lack of communication from estate agents. However, Pamela was honestly the best - she message me even out of hours to keep my updated on my reference processing and was extremely helpful. I am looking forward to moving into my new flat and cannot thank Pamela enough for making it such a smooth and trustworthy process.

Michelle · 17 January 2026

★★★★★ 5/5

Trustpilot

I had a great experience with the…

I had a great experience with the estate agency. The service was excellent from start to finish, and Nazim was especially helpful throughout the process. He was professional, friendly, responsive, and made everything straightforward and stress-free. I really appreciate the time and effort he put in to help me. I would definitely recommend Nazim and the team to anyone looking for a reliable and professional estate agent. Great service!

Mohamed · 11 September 2026

★★★★★ 5/5

Trustpilot

Professional Letting Team

Writing to give special thanks to *Andreea, Pamela and Gemma, the Fraser Letting team, for helping us to find the right tenants. It is of utmost importance in getting the RIGHT people living in our property. Andreea has been patience in help putting up with my numerous questions despite the difficult process of finalizing the tenancy contract in terms of time, communication work, paperwork and procedure. Wishing to continue to work with the Fraser team and glad to know Fraser has kept a professional team continuously.

Connie · 6 August 2025

★★★★★ 1/5

Trustpilot

Avoid at all cost! Danger!!

After having dealt with plenty of estate agencies in London, our experience with this one is by far the worst. Unfortunately, we had to stick with them for 5 years, so I can provide a good back up of their disastrous service and incompetency. For the record - we NEVER skipped or delayed a rent payment and treated the property and the communal development areas with extreme care. There were repeated water leaks (due to the poor building pipework materials) which did not flood the whole flat just because we worked several days doing all and beyond to prevent it, bailing out water nonstop with buckets, moving furniture out of the water reach, removing carpets, etc Nevertheless, this caused major inconveniences due to humidity and inevitably carpets being ruined. It took the agency LONGER THAN A YEAR to replace ONLY ONE of the damaged carpets- their excuse: they "could not" reach out the landlord After endless emails for 2 and a half years chasing for a compensation as the Habitation clauses of the agreement had been unfulfilled, the promised compensation NEVER ARRIVED. We finally moved out from the flat leaving it in an immaculate estate (as per their check out inspector), and the agency still wanted to deduct the charges for the expired smoke detectors, which are only the Landlords responsibility (as per legislation). - We were without smoke detectors for some months even though this had been immediately reported and a risk for health and safety. They are not only not knowers of very basic tenancy legislation/regulations, but their inefficacy and lack of assistance when any issue arises is outrageous at least. Not via email, not by phone and not even booking an in-person appointment with a branch manager (as we did, having to request a half day off work) this agency is uncapable of sorting any small problem or one of a relevant magnitude. This impacted our peace of mind for years as the house was a mess during weeks in several occasions, and their only response was ALWAYS: "we cannot get hold of the landlord" The refund of the full deposit had to be disputed as well through TDS for the same reason. It took them more than 3 MONTHS! to return the deposit and they completely ignored our constant chasers for the promised compensation, which finally never arrived. All this said - please do yourself a favour and chose a different estate agency.

Alimi · 12 May 2026

★★★★★ 5/5

Trustpilot

very professional

Iarina, thank you so much for all your help during our property search. You were incredibly professional, patient, and always took the time to really listen to what we needed. It made such a difference knowing we could count on your support and honest advice throughout the whole process. You understood exactly what we were looking for and guided us to the perfect place without any pressure or stress. We truly appreciated your responsiveness, calm approach, and the way you made everything feel smooth and straightforward. It was a pleasure working with you!

Rajni · 29 July 2025

★★★★★ 5/5

Trustpilot

I cannot recommend Ieva highly enough

I cannot recommend Ieva highly enough! She recently managed a change of occupancy for me and my partner, and the entire process was absolutely seamless. Navigating the paperwork, referencing and legal transitions for a change of occupancy can normally be highly stressful, but Ieva handled everything with the utmost professionalism, diligence, and speed. She is brill!

Darcy · 9 October 2026

★★★★★ 4/5

Trustpilot

Professional and prompt

Professional and prompt! I wish there were more options for tenants around flexible payment schemes but overall Our Fraser and Co letting agent Robert was extremely helpful in navigating the crazy rental market in London!

Zehra · 13 July 2026

★★★★★ 5/5

Google

Fraser & Co have been absolutely outstanding in facilitating our move. From start to finish, their professionalism and support made the entire process seamless. A special thanks to Pamela, whose dedication and attention to detail ensured everything went smoothly. She truly went above and beyond to make our transition to our new home stress-free and enjoyable. We couldn’t have asked for better service!

Naomi · 24 November 2025

★★★★★ 5/5

Trustpilot

Robert was extremely helpful and…

Robert was extremely helpful and patient when showing us a property. He even came twice to make sure we had enough time to view everything and answer all our questions. Very professional and easy to deal with. I would highly recommend Robert to anyone looking for a trustworthy estate agent.

Masoud · 10 March 2026

★★★★★ 5/5

Trustpilot

Responsive and professional

Pamela and the team at Fraser & Co were excellent throughout the rental process. They were very responsive and handled all my queries efficiently. It was a seamless and well organised process from viewing through to completion. I would happily recommend them to anyone looking for a property.

Jason · 17 March 2026

★★★★★ 4/5

Google

The Fraser & Co team handled our maintenance issues promptly and professionally. Special thanks to Fajer, who was very supportive and took the time to understand our concerns during the initial move-in period. Communication was clear and follow-ups were consistent, which made settling into the property much smoother.

Nabeel · 16 February 2026

★★★★★ 5/5

Trustpilot

Great positive experience

A really positive experience with Fraser & Co! Pamela has been amazing from start to finish, friendly, professional and always quick to respond. She made the whole process so much easier for us and we felt really supported throughout. Would definitely recommend. 😊

Carolina · 26 March 2026

★★★★★ 5/5

Trustpilot

We enquired for a property in London…

We enquired for a property in London and Remzi from Fraser & Co supported us with great care and speed. Remzi is fast to answer any questions, is always available and very professional. Thank you for supporting us in buying our first home.

Kevin · 23 March 2026

★★★★★ 5/5

Trustpilot

Remzi was very knowledgeable

Remzi was very knowledgeable, informative, and professional. He found the right buyer and was instrumental in getting the transaction completed...our many thanks!

Roy · 19 August 2026

★★★★★ 5/5

Trustpilot

Robert made our move to Hendon seamless…

Robert made our move to Hendon seamless and was very helpful throughout the process. He guided us at all points and was always available and answer our questions. Highly recommended !!

Mahin · 25 May 2026

★★★★★ 5/5

Trustpilot

Helpful agent

My process of buying the flat has not been easy due to reasons beyond Fraser's control, but my experience with Fraser and Zuzanna (the selling agent) has been very positive. Zuzanna is very helpful and responsive and, most importantly, looks for solutions when problems arise. I can recommend this company and this agent, thank you for helping me complete this transaction.

Olga · 26 August 2025