Every review we hold for the Hackney office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleGreat experience working with Ariel Luppo, a true professional, he was very knowledgeable and eager to help and provided excellent service/communication throughout the process. I would highly recommend him and Fraser & co.
Brad · 25 October 2023
Agent replied · 24 October 2024
Hi Brad,
Thank you so much for giving our Shoreditch branch a 5-star review in particular Ariel. We are delighted that Ariel provided you with such a great service, we will make sure your kind words are passed on.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
TrustpilotThanks to the Fraser company for…
Thanks to the Fraser company for helpingManagers are always in touch and always promptly resolve issues with tenantsA very good team. Every manager is a specialist.We have been working with the company for many yearsWe wish the company success and prosperity
Наталія · 23 February 2023
Agent replied · 22 October 2024
Dear Наталія,Thank you so much for giving Fraser & Co a 5-star review in particular our managers. We are delighted to hear that they give you such a positive experience and help resolve any issues with Tenants.If you require any further assistance, please don't hesitate to contact us.Best WishesFraser & Co Team
★★★★★ 5/5
GoogleGemma helped me quick with an appartment, she sorted everything oit what was needed in a good way. She guided me well through the process.
Roel · 28 March 2024
Agent replied · 24 October 2024
Dear Roel,
Thank you so much for taking the time and giving our City & Shoreditch branch a 5-star review in particular Gemma. We are so pleased to hear that Gemma efficiently helped and guided you in securing your new apartment.
Thank you for your recommendation. If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 1/5
TrustpilotTurlly un-professional and biased
There are nothing but bunch of liars. Always speak on behalf of the landlord. Turlly un-professional, biased and crooks. Never go with any of their listed properties.Have forwarded proof dishonestly and fraudlent practices by the landlords and your agency fully supporting the same at "info at fraser.uk.com" .
Sumit · 5 May 2022
Agent replied · 22 October 2024
Hi. I was sorry to learn of your post on Trust Pilot. It is true that we do represent the landlord since they are out clients. We are regulated and in a number of cases professionally qualified. If you can let me have examples of dishonesty as you claim and where you believe you have been lied to then I will be happy to look into these for you and take the appropriate action.David ParrisDirector
★★★★★ 1/5
GoogleVery unsatisfactory service with fraser & co estate agents never experienced a agents of this low customer service and there low value of there customers is unacceptable be warned
Loubna · 29 November 2023
Agent replied · 24 October 2024
Dear Loubna,
We have no record of you being a tenant of ours or having contact with the branch. Please can you message us directly to give us further details about your property so that we can look into this for you?
Regards,
Team Frasers
★★★★★ 5/5
GoogleI had a great experience! Special thank you especially for Macey Smith She’s so nice and so kind to help me. I really appreciated it. Highly recommend the service.
Ryo · 29 November 2023
Agent replied · 24 October 2024
Dear Ryo,
Thank you so much for taking the time and giving our City & Shoreditch branch a 5-star review in particular our Macey. We are so pleased to hear that you had such a great experience, we will ensure to pass on your kind words to Macey.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleMyself and my sister have recently just rented a place and couldn’t be happier with the service that was provided by Gemma Hyland. She was very attentive to all our needs and helped us find our new home. Would definitely use again!
Chloe · 25 October 2022
Agent replied · 24 October 2024
Dear Chloe,
Thank you so much for giving our Shoreditch branch a 5-star review in particular Gemma. We are delighted to hear that she has been looking after you and your sister so well and providing a great service. We will pass on your kind words to Gemma.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleI recently had a viewing with an agent called Fabian. He was extremely helpful and responsive. He had my offer accepted and all my requirements negotiated. Overall i am very pleased with the service Fabian provided. I have now happily moved into the property he first showed me.PositiveProfessionalism
Tian · 25 October 2021
Agent replied · 24 October 2024
Hi Tian,
Thank you so much for taking the time to write the review : ) We are pleased to hear you are happy with the service you received from Fabian. We will pass on your kind words to him, he will be thrilled.
We wish you all the best in your new property.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleMacey from Fraser & Co. provided us with fantastic help when searching for a flat. She was very helpful and patient. I am very happy with her service!
Tinna · 25 October 2023
Agent replied · 24 October 2024
Dear Tinna,
Thank you so much for taking the time and giving our City & Shoreditch branch a 5-star review in particular our Macey. We are so pleased to hear that Macey was so helpful with your property search. Thank you for your kind words, we will ensure these are passed onto Macey.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleSpoke with a Kirsty Trinner who was very kind and helpful in assisting my mother and arranged a meeting at very short notice. Great service!
JJ · 29 November 2023
Agent replied · 24 October 2024
Dear JJ,
Thank you so much for taking the time and giving our City & Shoreditch branch a 5-star review in particular our Kirsty. We are so pleased to hear that you had such a positive experience with Kirsty and she assisted your mother well in her property requirements.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
TrustpilotWe had a great experience with Fraser &…
We had a great experience with Fraser & Co and our agent Remzi, who from day 1 was extremely supportive. He supported us through the whole process, providing help, flexibility and useful information. Now, we are happy owners of a new flat!
Desislava · 20 May 2022
Agent replied · 22 October 2024
Dear Desislava,Thank you so much for giving our Paddington branch a 5-star review in particular Remzi. We are delighted to hear that Remzi was extremely supportive and made the process really easy for you. Congratulations on your new home!If you require any further assistance, please don't hesitate to contact us.Best WishesFraser & Co Team
★★★★★ 5/5
TrustpilotWe had a great experience with Fraser &…
We had a great experience with Fraser & Co and our agent Remzi, who from day 1 was extremely supportive. He supported us through the whole process, providing help, flexibility and useful information. Now, we are happy owners of a new flat!
Daisy · 20 May 2022
Agent replied · 29 December 2024
Dear Desislava,Thank you so much for giving our Paddington branch a 5-star review in particular Remzi. We are delighted to hear that Remzi was extremely supportive and made the process really easy for you. Congratulations on your new home!If you require any further assistance, please don't hesitate to contact us.Best WishesFraser & Co Team
★★★★★ 1/5
GoogleTerrible service once you signed the contract, all their effort seems just to make the deal and that's about it! No efficiency or flexibility at all!
Eric · 25 October 2023
Agent replied · 24 October 2024
Dear Eric,
Thank you so much for taking the time and giving our City & Shoreditch branch a 5-star review in particular our Macey. We are so pleased to hear that Macey was super efficient and had great communication with you during your property search. We will pass on your kind words and congrats on your new flat!
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 1/5
GoogleFraser & Co absolutely deserves their terrible reputation. Unbelievably dishonest agents which use all possible ways to steal clients’ money. They also lie every time when answering questions.
If you’re landlord, avoid this company.
They also post fake reviews in huge numbers to hide lots of negative real reviews.
Alexey · 27 April 2024
★★★★★ 4/5
TrustpilotGood experience
Nazim, the agent, provided comprehensive assistance throughout the process, responding promptly and furnishing us with detailed information in response to all inquiries pertaining to the property.
Diksha · 27 September 2023
Agent replied · 22 October 2024
Thank you for leaving us this positive review!
★★★★★ 5/5
GoogleGood service by Ariel Lupo andf the Fraser team to speedily fix up my flat at Needleman Street and find a replacement tenant, m
M · 25 October 2023
Agent replied · 24 October 2024
Dear M Marini,
Thank you so much for taking the time and giving our City & Shoreditch branch a 5-star review in particular our Ariel. We are delighted to hear that Ariel and the team helped you find a replacement tenant and fixed up your apartment back to new!
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleHighly professional, reliable and excellent communication from Tabby at the company. She has been incredibly helpful and accommodating.
Marton · 27 February 2024
Agent replied · 24 October 2024
Dear Marton,
Thank you so much for giving our City & Shoreditch branch a 5-star review in particular Tabby. We are delighted to hear that Tabby was reliable and was incredibly helpful during your property search. We will pass on your kind words to our Team in City & Shoreditch.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
TrustpilotSold an apartment through their…
Sold an apartment through their Marylebone officeExcellent team of Andrew Assaker and Thomas White. Client focused team. Helped all the way. Best wishes to hoth
J · 14 September 2023
Agent replied · 22 October 2024
Dear JS,Thank you so much for giving our Marylebone branch a 5-star review in particular Andrew & Thomas. We are so happy to hear that you had such a positive experience with our sales team and they were extremely helpful.If you require any further assistance, please don't hesitate to contact us.Best WishesFraser & Co Team
★★★★★ 5/5
GoogleHad the pleasure working with Ariel, he is a fantastic and incredible agent at Fraser & Co. Wishing him all the best!
Yu · 25 October 2023
Agent replied · 24 October 2024
Dear Yu Siow,
Thank you so much for taking the time and giving our City & Shoreditch branch a 5-star review in particular our Ariel. We are delighted to hear your kind words regarding Ariel, we will ensure to pass these onto him :)
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleLiterally so easy and convenient. Really friendly and responsive from Macey. Would recommend for tenants looking for a new place for sure
Nick · 25 October 2023
Agent replied · 24 October 2024
Dear Nick,
Thank you so much for taking the time and giving our City & Shoreditch branch a 5-star review in particular our Macey. We are so pleased to hear that Macey was friendly and responsive to your property search. We will pass on your kind words.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleGemma helped me out with an earlier move that went smoothly. She is very kind, caring and she’s always available. Great person!
Ana · 25 October 2023
Agent replied · 24 October 2024
Dear Ana Maria Cristea,
Thank you so much for taking the time and giving our City & Shoreditch branch a 5-star review in particular our Gemma. Thank you so much for your kind words we will ensure these are passed onto Gemma :)
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 1/5
GoogleAvoid the agency if you’re landlord. It will save you money and nerves.
Porto · 27 April 2024
Agent replied · 24 October 2024
We're disappointed to see your 1-star review and without real identification, it's challenging for us to investigate or address your concerns effectively.
To help us understand your experience better, we encourage you to reach out to us directly via email at info@fraser.uk.com.
We're eager to resolve any issues and ensure every customer is satisfied.
Thanks for taking the time to share your thoughts, even anonymously. We hope to hear from you soon.
Fraser & Co
★★★★★ 5/5
GoogleProfessional, responsive and ethical.
Hondo · 24 September 2024
Agent replied · 24 October 2024
Thank you for the fantastic 5-star review! We're thrilled to hear that you valued our professionalism and responsiveness. It's wonderful to know that we were able to make a positive impact on your experience.
Best regards,
The Fraser & Co Team
★★★★★ 1/5
GoogleAVOID - at all cost.
I had wished to place a offer on the property - they took my holding deposit and never contacted me for 3 days. I had asked for my deposit back due to the lack of service i had received - im still waiting for my £500 that had been takan from me - they has said it willl take 3-5 working days its now the 10th day and now they have stop taking my calls. Its been the worse experience iv had with a agent. Avoid for the disappointment will be taking this further to retrieve my funds.
Mohammed · 26 October 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
